USCutter SC2 User Manual & Assembly Instructions page 30

USCUTTER WARRANTY POLICY STATEMENT FOR THE UNITED STATES SC2 SERIES VINYL
CUTTER WITH VINYL MASTER CUT SOFTWARE (Limited Warranty)
USCUTTER GUARANTEES TITAN SC2 CUTTERS AND ASSOCIATED SOFTWARE PROVIDED
IN ACCORDANCE WITH THE PROVISIONS STATED BELOW
USCutter will repair or replace parts and equipment found to be defective in materials or workmanship
during the warranty period subject to the following:
 The standard SC2 series warranty is 1 year from day the product is received. In the event of a pur-
chase of an extended warranty, extended warranty begins day after last day of initial warranty period.
Extended warranties must be purchased during the time initial warranty is in effect.
 On Cutter equipment, USCutter will supply new or rebuilt parts to replace parts that are found to be
defective within the warranty period instead of replacing the equipment outright. USCutter will ship
these parts via FedEx ground shipping with no cost to the customer as long as the shipment is within
the United States. Full telephone based support will be given by USCutter representatives to aid the
customer in the replacement of any parts sent.
 If USCutter, at its sole discretion, determines that the equipment is not able to be repaired, then an
RMA number will be assigned and the customer authorized to return the equipment for replacement.
 Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.
 Software: The warranty on this product covers the software diskette/CD, not the software application.
Thiscopyright protected software shall be warranted as free of material defects and shall conform to
currentpublished specifications for a period of 90 days after original purchase only. If the disc is de-
termined to bedefective a digital download for the item may be supplied at the discretion of USCutter.
This warranty coversonly customers and products delivered within the United States. It will not be hon-
ored outside of the 48 contiguous US States, Hawaii and Alaska.
 USCutter reserves the right to discontinue the sale of "Extended 1 Year Warranty" as part of original
purchaseor purchase during warranty period at any time and for any reason.
Warranty and Exchange Process:
 If you are having issues with a product or service purchased from the company, please contact the
support department at USCuttersupport.com. The site features the latest contact information, links to
our knowledgebase, live chat, troubleshooting documents and a system for submitting a "ticket" to
request customer andproduct support services or to obtain a product return authorization.
 Cross-Ship Method: For items being exchanged or replaced the most common method of replace-
ment is"cross-shipment." Using this method, USCutter is able to verify the item being exchanged or re-
placed has been received at a shipping facility for return. USCutter will apply the value of the returned
item toward the cost of the item being shipped to the customer. If no additional payments are required
the item will be shipped to the customer on the current business day if confirmed before the 2:30pm
(PST) ground shipping cut off. Returns confirmed after the shipping cut off it will be shipped on the
next business day. Expedited shipping is available at additional cost. (Call for details.) The shipping cut
off for expedited shipping is 2:00pm pacific time. Returns must be verified by USCutter using a verified
tracking number before replacement will be shipped.
 If for any reason customer chooses not to follow the cross ship process, the customer may opt to pay
full price for a replacement item, and once the returned items are received and inspected a refund for
the due amount will be processed.
3 0
425.481.3555 www.uscutter.com