DirecTV C61W User Manual page 42

Network
Power
LED
LED
State
State
Wireless Client
(C61W)
Connected.
But poor signal
RED
ON
strength;
may adversely
affect
performance
Wireless client
Blinking (C61W)
ON
RED connected
the WVB2.
Version 1.0.0 12/16/2016
Field Engineering – Technical Communications –Wireless Video Bridge Gen 2
Troubleshooting Steps for
Description
1) Follow "Wireless Client (C61W)
Network
troubleshooting above
This
the
1) Follow "Wireless Client (C61W)
Network
troubleshooting above.
not
to
Tech Training
LED Failures"
LED Failures"
Page 42
Troubleshooting Steps for Agents
Relocate.
If issue persists, offer a service call.
1) Ensure that the Wireless Video Bridge is
in a vertical position.
2) If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3) Did the customer move the Wireless Video
Bridge?
a. YES: Move the Wireless Video Bridge
back to its original location.
b. NO: Continue.
4) Did the customer move the C61W from its
original location?
a. YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
i. If customer
GREEN LED, explain that the
range between C61W and the
Wireless Video Bridge is limited
and either:
1. Have customer move the
C61W
original location, or
2. If the customer does not
want to move the C61W
back
location, offer a Relocate.
b. NO:
5) If issue persists, offer a service call.
1) Ensure that the Wireless Video Bridge is
in a vertical position.
2) If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3) Did the customer move the Wireless Video
Bridge?
a. YES: Move the Wireless Video Bridge
back to its original location.
b. NO: Continue.
4) Did the customer move the C61W from its
original location?
a. YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
i. If customer cannot get a GREEN
LED, explain
between C61W and the Wireless
Video Bridge is limited and either:
DIRECTV, Inc. Proprietary and Confidential
cannot get a
back to the
to the original
that the range