Diagnostics; Opening The Diagnostics Page; Testing Network Connectivity By Pinging Another Device; Accessing Online Help Information About The Diagnostics Panel - Polycom SoundStation IP 3000 Installation Instructions And User Manual

Diagnostics

Opening the Diagnostics Page

Diagnostics
Click
Navigation panel.
Testing Network Connectivity By
Pinging Another Device
On the Diagnostics page,
1
enter the IP address of the device
that you want to ping.
Ping
Click
2
If you can communicate with the
device, you will receive a response
back from it.

Troubleshooting

No Dial Tone

Check that all connections are
tight and in place.
Make sure all connections are correct.
See "Installing and Connecting to the
Network," page 4.
SoundStation IP 3000
Does Not Ring
Check that the ringer is not turned
off. See "Selecting a ringer sound,
or turning the ringer off," page 7.
If the volume is turned all the way
down, increase the volume with the
Up volume key.
12
in the
.
Accessing Online Help Information
About the Diagnostics Panel
i
Click .

Flickering LCD

If your screen appears to flicker,
it may be because you are using
a certain type of older fluorescent
lighting in your building. Move the
SoundStation IP away from the lights,
or replace the lights.
Quick Keypad Input
Is Not Registered
Press the keys more slowly. Because
of system responsiveness, some keys
may not be recognized if you press
them quickly.
If the problem you are experiencing is
not resolved here, please contact your
system administrator.