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HP Pavilion Power 15 Laptop PC * Model numbers: 15-cb000 – 15-cb099 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button and speakers ......................... 11 Special keys ............................
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Using HP Recovery media to recover ................74 Changing the computer boot order ................75 Removing the HP Recovery partition (select products only) ......... 76 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 77 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............77...
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9 Specifications .............................. 79 Computer specifications ............................79 39.6-cm (15.6-in) display specifications ......................80 Hard drive specifications ............................. 81 M.2 PCIe solid-state drive specifications ......................82 M.2 SATA-3 solid-state drive specifications ......................83 10 Power cord set requirements ........................85 Requirements for all countries ..........................
P1-70 graphics Product name HP Pavilion Power 15 Laptop PC √ √ * Model numbers: 15-cb000 – 15-cb099 Processor 7th generation Intel® Core™ processors √ √ Intel Core i7-7700HQ (2.8-GHz, turbo up to 3.8 GHz, 2400-MHz/6-MB L3 cache, √...
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Dual array digital microphones with appropriate software - beam forming, echo √ √ cancellation, noise suppression HP Wide Vision FHD IR Camera, indicator LED & 2x IR LEDs, USB 2.0, FHD Hybrid √ √ BSI sensor, f2.2, WDR, 88° WFOV, 1080p by 30 frames per second Support Windows Hello √...
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USB 3.0 (3) √ √ USB 3.1 Gen1 Type-C port (support data transfer, DisplayPort 1.2 out up to √ √ 4096×2304 (60Hz), HP Sleep & Charge) AC Smart Pin adapter plug √ √ Headphone/line out and microphone/line in combo jack √...
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Category Description N17P-G0 R17M- graphics P1-70 graphics Windows 10 √ √ Windows 10 Professional √ √ For Developed Market (ML): √ √ Windows 10 Home ML √ √ Windows 10 Home Plus ML √ √ For Emerging Market (EM/SL): √ √...
Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides...
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Component Description USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges products such as a cell phone, camera, activity tracker, or smartwatch (select devices only).
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the Get started app.
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...
Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Serial number Product number Warranty period Model number (select products only) ●...
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Chapter 2 Getting to know your computer...
Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
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Item Component Spare part number Display assembly (touch or non-touch) NOTE: For non-touch display assembly spare part information, see Display assembly subcomponents on page Touch screen for use in black and green models 926881-001 Touch screen for use in black and white models 928180-001 Non-touch screen not spared...
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Item Component Spare part number (12) Heat sink assembly (includes replacement thermal materials) For use in models with AMD Radeon graphics 926876-001 For use in models with Nvidia GeForce graphics 930615-001 (13) 926875-001 (14) Hard drive, 2.5 inch (does not include bracket, connector board, or cable) NOTE: The hard drive cable is available using spare part number 926874-001.
Display assembly subcomponents Item Component Spare part number Display bezel NOTE: Foil piece for use with the bezel on models with UHD panels is available using spare part number 935520-001. For use in models with a standard HD camera 926865-001 For use in models with an IR camera 926866-001 Camera/microphone module...
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Item Component Spare part number IR camera 926727-001 Raw display panel (39.6-cm [15.6-in]) 752920-017 929115-001 Hinge Kit (left and right) 926880-001 Antenna, dual (includes wireless antenna cable and transceiver) 926860-001 Display cable (includes display panel cable and camera/microphone cable) For use in models with an FHD display and standard HD camera 926867-001 For use in models with an FHD display and IR camera 926869-001...
Mass storage devices Item Component Spare part number Hard drive, SATA; does not include brackets, connector board, or cable): 2-TB, 5400-rpm 912487-855 1-TB, 7200-rpm 766644-005 Hard drive connector/cable 926874-001 Hard drive brackets 926877-001 Solid-state drive, M.2 256 GB, PCIe 847109-020 128 GB, PCIe 912322-007 128 GB, SATA-3...
Miscellaneous parts Component Spare part number HP Smart AC adapter, 150 W (4.5 mm, PFC, SMART, slim) 917649-850 Power cord: For use in Australia 920689-011 For use in Denmark 920689-007 For use in Europe 920689-005 For use in India 920689-016...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
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Remove the display bezel (4). To remove the standard camera/microphone module: Standard webcam Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1). Disconnect the cable (2) from the module.
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Remove the tape from the enclosure (3). Replacement cameras come with tape already installed. To remove the infrared (IR) camera/microphone module: IR webcam Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
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Remove the tape from the enclosure (4). Replacement cameras come with tape already installed. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
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On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1). Remove the display panel from the display enclosure (2). Reverse this procedure to reassemble and install the display assembly components. Component replacement procedures...
Rubber feet Description Spare part number Rubber feet for use in black and green models 926889-001 Rubber feet for use in black and white models 926890-001 Before removing the rubber feet, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Bottom cover Description Spare part number Bottom cover for use in black and green models 926864-001 Bottom cover for use in black and white models 926863-001 Before removing the bottom cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Using a non-marking tool, start prying near a corner of the computer and work around to the back to separate the bottom cover from computer (1), and then remove the bottom cover (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
Battery Description Spare part number Battery, 4 cell, 70 Wh, 4.55 Ah 917724-855 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number Memory module (PC4-2400) 8-GB 862398-855 4-GB 862397-855 2-GB 864271-855 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. Description Spare part number Hard drives: 2-TB, 5400-rpm 912487-855 1-TB, 5400-rpm 766644-005 Hard drive bracket 926877-001 Hard drive cable 926874-001 Before removing the hard drive, follow these steps: Shut down the computer.
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To remove the hard drive bracket and connector, pull the connector away from the hard drive (1). Pull each bracket away from the sides of the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
Solid-state drive (SSD) Description Spare part number 256 GB, PCIe 847109-020 128 GB, PCIe 912322-007 128 GB, SATA-3 827560-052 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Fan assembly Description Spare part number Fan assembly 926875-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
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Remove the fan assembly from the computer (3). Reverse this procedure to install the fan assembly. Component replacement procedures...
Heat sink NOTE: The heat sink spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with AMD Radeon graphics 926876-001 Heat sink for use in models with Nvidia GeForce graphics 930615-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer.
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● Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Reverse this procedure to reassemble and install the heat sink. Component replacement procedures...
TouchPad board Description Spare part number TouchPad board 926882-001 TouchPad bracket 926879-001 TouchPad board cable 926873-001 Before removing the TouchPad board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Using a Phillips P0 screwdriver, remove the three Phillips broad head PM2.0×2.0 screws (5) that secure the TouchPad board to the computer, and the lift the board from the computer (6). Reverse this procedure to install the TouchPad board. Component replacement procedures...
USB board Description Spare part number USB board for use in models with AMD Radeon graphics 926883-001 USB board for use in models with Nvidia GeForce graphics 926884-001 USB board cable 926871-001 Before removing the USB board, follow these steps: Shut down the computer.
Power button board Description Spare part number Power button board for use in black and green models with AMD Radeon graphics 926885-001 Power button board for use in black and white models with AMD Radeon graphics 926886-001 Power button board for use in black and green models with Nvidia GeForce graphics 926887-001 Power button board for use in black and white models with Nvidia GeForce graphics 926888-001...
System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with Nvidia GeForce discrete graphics memory: ●...
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(5): Keyboard backlight cable (6): Speaker cable Remove the three Phillips PM2.0×4.0 screws (1) that secure the system board to the computer. Rotate the side of the board upward (2), and then disconnect the USB board cable from underneath the system board (3).
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Disconnect the power connector cable from the system board (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 926892-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Display assembly Description Spare part number Touch screen display for use in black and green models 926881-001 Touch screen display for use in black and white models 928180-001 This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents.
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Separate the display from the computer (7). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
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Remove the display bezel (4). NOTE: The display will not be connected to the computer as shown in the following image. To remove the standard camera/microphone module: Standard webcam Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
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Remove the tape from the enclosure (3). Replacement cameras come with tape already installed. To remove the infrared (IR) camera/microphone module: IR webcam Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
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Remove the tape from the enclosure (4). Replacement cameras come with tape already installed. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
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On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1). Remove the display panel from the computer (2). NOTE: The display will not be connected to the computer as shown in the following image. To remove the display hinges: Remove the three Phillips broad head PM2.5×2.5 screws (1) and the Phillips PM2.5×3.0 screw (2) that secure each hinge to the display enclosure.
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Remove the display hinges (3). To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2)(3). Component replacement procedures...
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To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2). Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Use the following image to determine proper cable routing around the left hinge for the camera/display cable and the wireless antenna cables. (1): Display/camera cable routing path (2): Antenna cable routing path If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
Power connector cable Description Spare part number Power connector cable 926430-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable. In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
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Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...
Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 252.2 mm 9.93 in Width 378.0 mm 14.88 in Height 24.1 mm 0.95 in Weight SSD, non-touch 2121 g 4.68 lb SSD, touch 2260 g 4.98 lb HDD, non-touch 2213 g 4.88 lb HDD, touch 2352 g...
Hard drive specifications 2-TB* 1-TB* Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 130.0 g 107.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track...
M.2 PCIe solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 3100 MB/s Up to 2150 MB/s Random Read Up to 330 KIOPs...
M.2 SATA-3 solid-state drive specifications 128-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 520 MB/s Random Read Up to 60K IOPs Sequential Write Up to 160 MB/s Random Write Up to 34K IOPs Ready time, Maximum (to not busy)
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
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Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index camera/microphone module equipment guidelines 28 AC adapter and battery light 6 illustrated 20 esc key, identifying 12 action keys removing 30, 31, 59, 60 Ethernet, product description 2 identifying 12 caps lock light, identifying 10 external media cards 3 using 13 components airplane mode key 13...
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13 product description 3 esc 12 reader USB 3.x SuperSpeed 7 fn 12 memory card 5 USB 3.x with HP Sleep and num lk 12 recover Charge 6 Windows 12 options 73 USB Type-C with HP Sleep and...
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19 transporting guidelines 27 removing 55 traveling with the computer 15 rubber feet removing 34 USB 3.x port with HP Sleep and Charge 6 security cable slot, identifying 7 USB 3.x SuperSpeed ports, security, product description 3 identifying 7...