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User Guide LQ 4.0 User Guide Part Number: 399G227 Rev B Date: September 07, 2017...
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Clear-Com, an HME Company. Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE; Montreal, Canada; and Beijing, China. Specific addresses and contact information can be found on Clear-Com’s corporate website: www.clearcom.com...
User Guide| LQ Series 4.0 Table of contents 1 Overview 1.1 About LQ 1.2 The LQ product line offers: 1.3 2-wire features 1.4 4-wire features 1.5 4-wire + GPIO features 1.6 Example applications: 2-wire connections 1.7 Example applications: LQ to matrix connections 1.8 Example applications: Radio connections (GPIO) 1.9 LQ and LQ-R series models 2 Powering your LQ...
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9.5 Accessing an LQ unit when in link-local mode 10 Internet connectivity 10.1 Port-forwarding 11 Clear-Com Eclipse matrix connections 11.1 How to create virtual ports and connect to a matrix 12 What are Networked Control Events and how do I use them? 12.1 About Networked Control Events...
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13 Session Initiation Protocol (SIP) connectivity 13.1 What is SIP? 13.2 Examples of LQ-SIP 13.3 LQ-SIP standalone 13.4 LQ-SIP and Clear-Com Eclipse matrix systems 13.5 Connecting matrix systems using LQ-SIP (long range) 13.6 Program LQ-SIP standalone 13.7 Program LQ-SIP and Clear-Com Eclipse 13.8 How to use SIP calls...
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User Guide| LQ Series 4.0 18 Upgrading your device 18.1 Import the upgrade file 19 FAQs 19.1 Device queries 19.2 2-wire and 4-wire specific queries 19.3 Interconnection queries 19.4 IP and network queries 19.5 Audio quality queries 19.6 Telephony queries 20 Technical specifications 20.1 System limits and capacities 20.2 Audio...
User Guide| LQ Series 4.0 Important Safety Instructions Intended Audience: Professional, Technical and Qualified Personnel Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
LQ 4.0 and above also offers connectivity to HelixNet systems, SIP lines and the Clear-Com mobile client, Agent-IC. LQ is available in 8 models; the LQ-2W2, LQ-4W2 and LQ-4WG2 devices are small, robust 2-port throw-down boxes for fast and convenient installation.
Low latency OPUS codec LQ throw-down units: external power supply or Power over Ethernet (PoE) LQ 1-RU devices: dual redundant external power supply IVC-32 linking with Clear-Com Eclipse frames using G.722 codec (EHX 8.7 and above). 2-wire features 2-wire throw-down units can be powered locally by PoE or external PSU...
User Guide| LQ Series 4.0 Example applications: 2-wire connections 1.6.1 Partyline to partyline (2-wire connection) 1.6.2 Partyline to partyline (2-wire connection) #2. Page 10...
User Guide| LQ Series 4.0 1.6.3 Partyline to beltpack Example applications: LQ to matrix connections 1.7.1 Partyline to matrix (2-wire to 4-wire) Page 11...
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User Guide| LQ Series 4.0 1.7.2 LQ 3.0 to matrix using an IVC-32 port. 1.7.3 Remote panel to matrix connection Page 12...
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User Guide| LQ Series 4.0 1.7.4 PiCo HX to Eclipse HX (8.7) Page 13...
User Guide| LQ Series 4.0 Example applications: Radio connections (GPIO) GPIO signals are converted to digital signals and then passed across the IP infrastructure (as with a 2-wire call signal). 1.8.1 Radio to radio 1.8.2 Panel to radio Page 14...
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User Guide| LQ Series 4.0 1.8.3 Call button to radio 1.8.4 LQ 4W+GPIO to and from matrix Page 15...
User Guide| LQ Series 4.0 LQ and LQ-R series models LQ-2W2 Throw-down unit 1.9.1 Two 2-wire Partyline connectors (XLR-3F) LQ-4W2 Throw-down unit. 1.9.2 Two 4-wire connectors (etherCON RJ45) Page 16...
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User Guide| LQ Series 4.0 LQ-4WG2 Throw-down unit. 1.9.3 Two 4-wire +GPIO connectors (DB-9M) LQ-R2W4 1 RU unit. 1.9.4 Four 2-wire loop-through ports. (XLR-3M/XLR-3F) Dual redundant power supply connectors LQ-R4W8 1 RU unit. 1.9.5 Eight 4-wire connectors, (etherCON RJ45) Dual redundant power supply connectors Page 17...
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User Guide| LQ Series 4.0 LQ-R2W4-4W4 1 RU unit. 1.9.6 Four 2-wire connectors (XLR-3F) Four 4-wire connectors (etherCON RJ45) Dual redundant power supply connectors LQ-R4WG8 1 RU unit. 1.9.7 Eight 4-wire +GPIO connectors (DB-9M) Dual redundant power supply connectors LQ-R2W4+4WG4. 1.9.8 Four 2-wire connectors (XLR-3F) Four 4-wire +GPIO connectors (DB-9M) Dual redundant power supply connectors...
User Guide| LQ Series 4.0 Powering your LQ Using the power supply unit (PSU) LQ units are supplied with a 24 watt sleeve-locking power connector. LQ-R 1RU units are supplied with two 60 watt sleeve-locking power connectors. Use either power connector, or both to guard against one power supply failing.
The 2-port units will receive power from the LAN1/PoE connector if required (this is not the case for the larger LQ-R units). When using PoE the LQ-2W2 supplies approximately 70 mA of power to drive the wired beltpacks (about two beltpacks).
User Guide| LQ Series 4.0 This indicates that the device is continually booting and needs more power. Consider using the supplied sleeve-locking connector cable or a higher Class PoE switch. Power 2-wire beltpacks from the Partyline 2-wire beltpacks take power from the Partyline. The maximum numbers are shown in the table below.
User Guide| LQ Series 4.0 Core Configuration Manager (CCM) walkthrough This section gives you an overview of your configuration tool. Find context sensitive help in the user interface by clicking on the blue ? icon. How to Access the Core Configuration Manager (CCM) 1.
User Guide| LQ Series 4.0 3.2.1 Device Configuration Devices in a Link-Group can be configured either directly or by proxy, meaning that the configuration operations for a unit are routed through the host device. The host device is the unit which the browser is currently pointed to (orange highlight). Click on the gear icon on any device.
User Guide| LQ Series 4.0 The CCM will start limiting demands on the unit (for example it will prevent a port being added to a Channel, or the addition of an IVC-32 or multi-Channel port) in order to maintain good audio quality and responsiveness. To optimize resource usage 3.2.4 Reduce the network quality in the local audio mixes.
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User Guide| LQ Series 4.0 3.3.1 General Settings Configuration options local to your LQ Series 4.0 device. Click a heading to expand drop-down. Re-name your LQ. 3.3.2 Change Password 3.3.3 Change the password to the Core Configuration Manager local to that device. You can only change the password from the Host device, not by proxy.
User Guide| LQ Series 4.0 Maintenance 3.3.6 Reset the unit to default settings. Reboot the system. Create a support archive. Support Info provides a 'snapshot' of the device's operational information for troubleshooting purposes. Network Dynamic host control protocol (DHCP) or Static IP address allocation? Default setting: DHCP It is recommended that the Link-Master in a Link-Group has a static IP address.
User Guide| LQ Series 4.0 Linking In this page you can program a Link-Group. A Link-Group is a method for connecting LQ devices over LAN, WAN or internet so they share audio and data between them. A Link-Group can contain both LQ devices and HelixNet Main Stations (LQ 4.0 and above).
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User Guide| LQ Series 4.0 Link-Group Role 3.5.1 The Link-Master is responsible for synchronization and distribution of audio, Channel names and device availability throughout the Link-Group. Each group needs a Link-Master. To create a group you must connect LQ member(s) to a Link-Master. Change this setting to Link-Member on the device to be connected to the master.
User Guide| LQ Series 4.0 LAN/WAN network Use this mode when using LQ in a private network. It uses less network and CPU resources and gives better latency than the default. Link-Master IP 3.5.3 Enter the Link-Master IP address to link a device to a group. You only see this field when the device is set to Link-Member.
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User Guide| LQ Series 4.0 2-Wire specific settings 3.6.1 Autonull: You must perform auto-null when any change in the connected 2-wire equipment occurs or there is a significant temperature change. Termination:Termination is enabled automatically when power is enabled on a 2- wire partyline.
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User Guide| LQ Series 4.0 4-Wire specific settings 3.6.2 Page 34...
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User Guide| LQ Series 4.0 4-Wire + GPIO specific settings 3.6.3 Note: A 4-wire+GPIO port will not transmit call signals in the form of data. The GPO Output Trigger must be set to Channel Call Event, or a signal will not be sent. IVC-32 3.6.4 You only see IVC32 ports in this screen if they have been previously created in the...
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User Guide| LQ Series 4.0 SIP specific settings 3.6.5 You only see SIP ports if they have been previously created in the Accounts page. Page 36...
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User Guide| LQ Series 4.0 For more information, see: What are Networked Control Events and how do I use them? on page 83 Multi-Channel Ports on page 37 VOX (audio-gating) on page 73 3.6.6 Multi-Channel Ports It is possible to assign one port to many Channels. There is no limit on the amount of Channels a port can be put into, but the rules for device resource usage apply.
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User Guide| LQ Series 4.0 Enable multi-Channel port feature 3.6.7 Once enabled, multi-Channel ports are available in the Assignments page, ready to be assigned to more than one Channel. Note: If the port has already been put into a Channel, it will be unassigned from the Channel when you enable multi-Channel support.
Master HelixNet device will override the LQ units. For more information about HelixNet Role configuration, see the HelixNet User Guide, available from the Clear-Com website. For more information about Agent-IC Role configuration see Agent-IC and LQ on...
User Guide| LQ Series 4.0 Assignments Network transmission controls/transport settings are in this page (LQ only). This is where you will assign ports to Channels. All devices, with their associated ports appear in the left margin of this page. In the center are three tabs; chose from All, Channels and Directs. Channels (up to 24 in total per Link-Group) are shown on the right.
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User Guide| LQ Series 4.0 Note: Network transmission controls are in this page. Channel or 4W Direct Channel? 3.8.1 An LQ Channel is made up of multiple audio sources which operate as a partyline. All sources in a Channel can hear and talk to each other. A 4-wire direct (panel) Channel, by contrast, is a connection between two ports only.
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User Guide| LQ Series 4.0 way of improving latency, increasing the capacity of an LQ device in certain user cases and reducing network usage. The LAM is performed automatically when ports are added to a Channel. Note: The ports from each LQ appear within a box, with the local audio mix icon in the bottom right corner, where you can program network settings.
User Guide| LQ Series 4.0 LAN/WAN - balanced or high LAN only - very high. This option enables 20 kHz bandwidth. Custom setting 3.8.5 The Custom option allows adjustment of the jitter buffer setting independent of bit rate and packet size. The jitter buffer setting is designed to buffer audio received to prevent loss if there is network jitter.
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IVC (matrix) accounts User log in credentials (User ID and Password) are stored in this page for each account. Agent-IC and telephony (SIP) accounts need a license (see your Clear-Com representative for information). For more information, see: Program Agent-IC to LQ connectivity on page 135...
User Guide| LQ Series 4.0 Basic set up (LAN) Setting up your LQ environment within a LAN Gather the following equipment: 2 x LQ units (LQ #1 and LQ #2) 2 x provided Power Supply Units (PSUs) 2 x Straight-through RJ45 Ethernet cables 1 x Network connection with Dynamic Host Control Protocol (DHCP) server present (preferred method) 2 x 2-wire, 4-wire and/or GPIO equipment to provide an audio connection to...
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User Guide| LQ Series 4.0 4. Once the devices are operational, you will program each device through the browser-based Core Configuration Manager (CCM). 5. Access the CCM. From a device connected to your network, open a Web browser. Enter the IP address as displayed on LQ #2 device in the address field of the Web browser (Chrome, Safari, Firefox, IE, Opera).
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User Guide| LQ Series 4.0 Note: The IP address will be allocated by DHCP (default mode). In the event that the network does not serve DHCP or there is no network connection, the IP address will revert to a link-local address. If necessary IP addresses for the devices can be configured in the Network page of the CCM.
User Guide| LQ Series 4.0 For more information see: Static IP configuration on page 74 Creating a Link-Group Before linking units together, one LQ device must first be designated as the Link- Master by setting that device's role to Link-Master. Every other LQ device within the Link-Group will then be set into a Link-Member role which allows the linking of those units directly to the Link-Master.
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User Guide| LQ Series 4.0 In this example, LQ #1 will be left as Link-Master (default configuration) and LQ #2 will be linked to it. How to create a Link-Group 4.2.1 1. Navigate to Device > Linking on the CCM of LQ #2. 2.
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6. Navigate to the Overview page (top navigation bar). Both LQ devices should be displayed on this page. 7. Before continuing, if either LQ device is a LQ-2W2 model, you may need to auto-null both ports (power must be present on the 2W circuit before auto-null is possible).
User Guide| LQ Series 4.0 8. Expand port sections and click on the Auto-Nulling button for each port. Note: The auto-nulling operation emits a loud hiss on the circuit. When auto-nulling, ensure that all talk buttons on external Partyline devices are turned off. For more information, see: About Linking on page 58 In LQ 4.0 and above a HelixNet Main Station can also be included in a Link-Group.
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User Guide| LQ Series 4.0 You should now be able to pass audio and call/RMK signaling to/from Port A on each device. Channel 1 must be selected before audio can be assigned to it. This is shown by an orange highlight. Page 52...
Set VOX configuration Threshold Delay Set 2-wire specific settings Powering of the line Clear-Com/RTS mode Auto-nulling Termination Set 4-wire specific settings Port Function: set port function of Ethernet cable ‘to Matrix’ or ‘to Panel’, Vox levels Baud rate...
User Guide| LQ Series 4.0 Brightness of OLED Screensaver time-out Reboot Reset-to-default Networking Edit network details Hang up SIP calls How to access front panel menu options. Programming network details from LQ device front screen In LQ version 3.0 and above network details can be input and changed from the device front screen menu, as well as from the CCM.
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User Guide| LQ Series 4.0 How to edit network details from the device menus 5.2.1 1. Navigate to Menu > Networking > Edit. Edit is at the bottom of the networking list. Use the arrow keys to navigate menus. 2. Disable the DHCP setting on your device. This allows you to access network details.
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User Guide| LQ Series 4.0 Edit and save IP address. 3. Repeat for Subnet mask, Gateway, and DNS as required. Page 56...
User Guide| LQ Series 4.0 Linking What is a Link-Group? A Link-Group is a set of LQ devices connected over IP so they share audio and data between them. With LQ 4.0 and above a HelixNet device can also be included in a Link-Group. This increases the available ports and the range of a HelixNet system.
User Guide| LQ Series 4.0 The Core Configuration Manager (CCM) for any LQ host can be accessed by entering the IP address as displayed on the front panel display of the LQ host into a web browser's address field. All devices in the Link-Group can be viewed and configured through any single host in the Link-Group.
User Guide| LQ Series 4.0 The Link-Master role The Link-Master role serves three main purposes: 1. It facilitates Link-Group membership. 2. It is the owner of Channel names, meaning that Channel names will only persist (be maintained consistently) if the Link-Master is operational. 3.
LQ units use the IP range 172.23.xx.xx for linking. Because of this, this IP range should not be used for any devices (including LQs) when working with the LQ Series system. Clear-Com cannot guarantee reliable behavior if this address range is used.
User Guide| LQ Series 4.0 How to link LQ units over a firewall The Link-Master uses TCP port 80 for management and TCP/UDP port 655 for audio. You will need to create port-forwarding rules within your firewall to make these ports externally accessible to the Link-Master device.
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User Guide| LQ Series 4.0 For more information on linking over the Internet, see Internet connectivity on page Page 62...
User Guide| LQ Series 4.0 How to remove a device from a Link-Group Remove an on-line Link-Member from a group 6.6.1 1. Access the browser-based CCM for any device within the Link-Group. 2. In the Overview page, click on the device image of the unit that you want to remove from the group.
User Guide| LQ Series 4.0 About Channels and using them to route audio Audio can be assigned to either Channels or 4-wire direct connections. About Channels In the context of the LQ product, a Channel represents a conduit or holder for routing audio and data (including GPIO triggers) through your intercom system.
User Guide| LQ Series 4.0 Example of audio channels in a Link-Group. Channel or 4-wire direct? A Channel operates as a virtual partyline and can contain many audio sources A 4-wire direct connection is between two points only A 4-wire direct is used when connecting to Eclipse panels A 4-wire direct is used when routing SIP calls to a panel A 4-wire direct cannot be used with the HelixNet system.
User Guide| LQ Series 4.0 Connecting audio sources and routing them 1. Ensure that the relevant external devices are connected to the rear of the LQ unit. Note: To minimize noise, use screened (shielded) cable when connecting 4-wire ports. 2. From the CCM, navigate to Assignments. 3.
User Guide| LQ Series 4.0 Port availability status 7.4.1 Port assignment status is represented by the following three colors: White: connected, audio is being transmitted Yellow: connection pending, connection status unknown Red: device is unreachable If one of the devices is displaying three yellow dots, the connection is pending.
User Guide| LQ Series 4.0 7. You will see the interface port appear inside the direct box. 8. Repeat steps 5 and 6 to add a second port to the direct box, connecting the ports within it. 9. To unassign the port from the direct connection click ‘-‘ within the direct box icon.
See Power 2-wire beltpacks from the Partyline on page 21 more information. Note: Enabling power will enable termination by default. Mode: Clear-Com/RTS. For pinouts for each of these see Pinouts on page 173. 8.2.2 2-wire specific port settings Input/Output gain: -3 to +3 dB.
User Guide| LQ Series 4.0 Input/Output gain: -12 to +12 dB. Default = 0. Port function (sets pin polarity of cable) : to Matrix/to Panel. . Baud rate: 9600 (Drake 4000)/19200 (Eclipse). Select baud rate according to which type of equipment you are connecting. 4-wire + GPIO specific settings ...
User Guide| LQ Series 4.0 Port settings Label: Clicking/touching the blue label header will allow you to change the name of the port. Enter the new name and click the blue check mark to apply changes. Multi-Channel support: Enabled/Disabled. Enable this option to use the audio source in more than one Channel or direct connection.
User Guide| LQ Series 4.0 Network settings (IP) Dynamic Host Configuration Protocol (DHCP) The default method for LQ devices to obtain an IP address is DHCP. Most networks allocate IP addresses using DHCP. DHCP or Static IP addressing? DHCP can be used for quick set-up and the units will work with DHCP IP addressing. However, the address provided by DHCP are dynamic and can change, so in some cases it is better to allocate static IP addresses to ensure a completely stable system.
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User Guide| LQ Series 4.0 9.3.1 Netmask or Subnet The netmask or subnet divides the network into sectors for more efficient routing and is required when allocating a static IP address to an LQ device. 9.3.2 Gateway This setting is required when traversing across internets. For more information, see: Linking over Internet or WAN on page 60 Page 75...
User Guide| LQ Series 4.0 Link-local environments 9.4.1 What is link-local? A link-local address is an IP address within the local segment of any network. Routers do not pass information to these as link-local addresses are not guaranteed to be unique beyond a single network segment. When first connected to a network, your LQ device will attempt to get an IP address via Dynamic Host Configuration Protocol (DHCP). ...
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User Guide| LQ Series 4.0 Note: The units will operate in link-local, but for optimum performance it is recommended that they are used with either static or DHCP network settings. Page 77...
User Guide| LQ Series 4.0 Internet connectivity All devices within a Link-Group must have connectivity to the Link-Master on TCP port 80 and TCP/UDP port 655. When linking devices over the Internet, make sure that this connectivity is stable. Internet connection to an LQ device requires special configuration within your firewall (port-forwarding).
User Guide| LQ Series 4.0 Clear-Com Eclipse matrix connections Each LQ unit (LQ 3.0 and above) can support up to 8 IVC-32 ports, as well as its own hardware ports. Up to 8 IVC-32 ports per LQ device Up to 32 IVC-32 ports per Link-Group...
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User Guide| LQ Series 4.0 To set up this connection: Define port slots on the IVC-32 in the EHX configuration software Define IVC-32 virtual ports in the External Systems page of the Core Config.uration Manager (CCM) and connect to the IVC-32 Put required ports together in a Channel Program audio and GPIO relays if required.
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User Guide| LQ Series 4.0 Find IVC32 card IP address. Program the LQ CCM 11.1.3 In the LQ Core Configuration Manager (CCM), create the IVC-32 card, and enter the TCP/IP address and port of the IVC-32 to be connected to. How to create IVC-32 card slots in the CCM.
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User Guide| LQ Series 4.0 Create 'virtual' ports in the CCM 11.1.4 Next, you need to create a port, or ports for the card. You must have to hand User ID and Password that you entered into the EHX interface. When the LQ is connected to the IVC-32 card, a green status LED shows.
User Guide| LQ Series 4.0 What are Networked Control Events and how do I use them? About Networked Control Events 12.1 Networked Control Events are used to program input and output triggers (GPI/O) in your intercom system. They are designed to allow maximum flexibility and scalability in your use of GPIO events.
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User Guide| LQ Series 4.0 2. Configure the output (GPO) on a port. 3. Put both ports together in a Channel . This activates a Networked Control Event when an input and an output Networked Control Event setting match. A GPO is then fired.
User Guide| LQ Series 4.0 Example 4. Call Event trigger. Passing call signals using GPIO Note: Call signals are automatically propagated to all members of a Channel when using LQ so a GPI trigger is unecessary. However, a GPIO interface will not send a call signal trigger unless a GPO Call Channel event is set on that port.
User Guide| LQ Series 4.0 12.6 GPIO: Examples and step-by-step set up 12.6.1 Setting up a Partyline/2-Wire relay to a radio (VOX trigger). This example shows how to send a GPO (General Purpose Output) trigger to a third party radio when audio comes in from an Encore RS701 beltpack. This can be used to open audio transmission on the radio;...
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User Guide| LQ Series 4.0 Beltpack to radio on VOX trigger 12.6.3 1. Connect the beltpack. For more information, see Connecting 2-wire equipment on page 143 Page 92...
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User Guide| LQ Series 4.0 2. Set Network Control Events in the CCM (Core Configuration Manager) a. Set beltpack port. Page 93...
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User Guide| LQ Series 4.0 b. Set radio port. Page 94...
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User Guide| LQ Series 4.0 3. Once you have set up the ports, navigate to Assignments in the CCM and put ports into a Channel. Note: You will see audio and Network Control Event status LEDs light when audio comes in and triggers Network Control Event 1. 12.6.4 2-Wire beltpack to radio on Call button press This example shows how to set up a Call button press on an Encore 701 beltpack to...
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3. The output will fire on any Call event in the Channel. Note: You can also set the beltpack to do 'call on talk' by setting dip switch 5 on the beltpack. See RS-701 datasheet available from the Clear-Com website, www.clearcom.com. 12.6.6...
LQ 4.0 and above. With LQ-SIP you can connect external telephones lines into your intercom system, expanding the reach of your communications. You must purchase a license to use SIP connectivity. Contact your Clear-Com dealer for more information. 13.1 What is SIP? SIP is an application layer (signaling) protocol defined by the Internet Engineering Task Force (IETF) in 2002.
LQ-SIP can be used to connect a telephone line to your matrix. This allows you to set up communication between a telephone user and a panel user. Note: When connecting LQ-SIP to Eclipse use either a Clear-Com IVC card or a Clear-Com MVX card. Page 100...
User Guide| LQ Series 4.0 Connecting matrix systems using LQ-SIP (long range) 13.5 LQ-SIP can be used to link matrix systems, providing long range panel to panel communications between different systems. 13.6 Program LQ-SIP standalone Required extension numbers must be set up on the SIP server before you begin.
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User Guide| LQ Series 4.0 Open the Core Configuration Manager (CCM): input the IP address of the LQ unit (found in the device front panel screen) into the address field of a browser that is on the same network as the LQ unit. Password and Username: admin, admin.
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User Guide| LQ Series 4.0 Note: You need to configure the Domain setting if your PBX is set up to work with more than one domain. Configuring the domain in the CCM is recommended as the PBX may have only one domain, but this can change. Please refer to your network and PBX administration if you need advice on this.
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User Guide| LQ Series 4.0 Note: If the registration process times out the LQ will re-register. The unit renews registration every 5 minutes. 3. Successful registration is indicated. If registration is not successful, click the registration indicator for information. Page 104...
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User Guide| LQ Series 4.0 4. Once registered to an LQ unit, SIP telephone lines are seen under the device icon in the left side of the Assignments page. 5. Go to the Assignments page of the CCM. Bring both the External port and the SIP port together in a Channel.
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User Guide| LQ Series 4.0 Making and accepting calls: LQ SIP standalone 13.6.3 Note: The SIP enabled port MUST be put in a Channel before you can make and accept calls. 1. Accept incoming calls: a. If an external user (for example x.2005) dials into the LQ-SIP line then the LQ unit will auto-answer and establish the call.
You will see a VOX light in the Assignments page. This lights green when audio is coming from a port. 13.7 Program LQ-SIP and Clear-Com Eclipse Connect a SIP telephone to your matrix. When routing audio between LQ SIP and Eclipse, always use a Direct Channel in the LQ CCM setup.
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User Guide| LQ Series 4.0 5. In the LQ CCM assign the LQ SIP port (x.2003) and the LQ IVC port into a Direct Channel. 6. From the V-series panel select the HYB#1 key and dial '2005' (speed dial or keypad).
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User Guide| LQ Series 4.0 IVC to the panel. Configure the EHX software 13.7.2 1. Program Card and Ports. Page 109...
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User Guide| LQ Series 4.0 a. In the EHX software, navigate to Hardware>Cards and Ports. b. Make a note of the User ID and Password for each port (exactly as in the EHX software). You will need it to enable the connection between the LQ unit and the matrix card.
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User Guide| LQ Series 4.0 2. Program Panels. a. In the EHX software, navigate to Configuration>Panels. Normally for a telephone conversation you will assign a Talk and Listen to the panel key. b. Click Apply Changes to Matrix when done. Note: You can dial an external number using the panel keypad.
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User Guide| LQ Series 4.0 2. Generate IVC matrix ports in the CCM. Navigate to the Accounts page of the CCM and define the IVC matrix card. Give the LQ unit the IP address of the Eclipse IVC matrix card. Page 112...
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User Guide| LQ Series 4.0 3. How to find the Eclipse IVC card IP address in the EHX software. Page 113...
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User Guide| LQ Series 4.0 4. Generate IVC ports. Give the LQ unit the Username and Password already set up in the EHX software. Assign port to an LQ unit to connect. 5. When connection is successful you see a green connection light. If you see a yellow triangle, click this for information.
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User Guide| LQ Series 4.0 7. Bring both ports together in a Direct Channel to connect and route audio sources. 8. Once you have followed these steps you will be able to dial any external line that is available to your SIP server. you can dial in to your intercom system from an outside telephone, and dial out from your system using either a panel or the LQ CCM.
User Guide| LQ Series 4.0 13.8 How to use SIP calls When a SIP call comes into a Channel (SIP-enabled ports must be placed in a Channel before they can be used) the LQ device answers the call automatically. How the call is monitored and responded to depends on which device you are working from how the client device is configured.
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User Guide| LQ Series 4.0 2. Use the CCM to dial out: a. Type in the dial-out window the phone number or address of the telephoneline/extension you want to reach. b. Once the call is established, audio will pass between all members of the Channel associated with the SIP line.
User Guide| LQ Series 4.0 Using SIP lines with a panel (Eclipse and LQ-SIP) 13.8.3 SIP enabled ports are programed in the EHX software. Of importance are Line Release and Off-Hook Tally options. Setting these options will control how telephone calls behave in your Eclipse system. The Off-Hook Tally is set to ON by default when you declare and LQ SIP interface in the EHX software.
User Guide| LQ Series 4.0 Off-Hook Tally (IVC card) Making outgoing SIP calls from the panel The following methods are possible: • Speed dials • Prepared dialing Speed dials 13.8.4 Speed dials can be set up in the EHX software to work with a specific interface and number.
User Guide| LQ Series 4.0 is more flexible when it comes to possible numbers to dial and the dial route. Note: Piecemeal dialing is only supported on the Tel-14 telephony interface. 13.9 SIP and the Internet 13.9.1 Generic SIP ports Port 5060 (UDP or TCP) for SIP Port 5061 (TCP) for TLS communications –if using secure SIP Port 4000-32767 (UDP) (send &...
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User Guide| LQ Series 4.0 13.9.4 Hardware and cloud based PBXs LQ has been extensively tested with a number of hardware and cloud-based PBXs, including: Grand Stream - a small budget hardware PBX Cisco PBX - a larger hardware PBX Mitel PBX - a larger hardware PBX ONSIP - a US cloud-based PBX (www.onsip.com) YAY - a European cloud-based PBX (www.yay.com)
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User Guide| LQ Series 4.0 User and Password as defined by the ONSIP account. User and Password as defined by the YAY account. For more information, see: How do I link an LQ device to a Public Branch Exchange (PBX)? on page Page 122...
User Guide| LQ Series 4.0 LQ to HelixNet connectivity LQ 4.0 and above. HelixNet 4.0 and above. Linking one ore more LQ units to a HelixNet Main Station (HMS) in a Link-Group is a way of greatly increasing the number of I/O interfaces available in your HelixNet intercom system.
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The HMS must always be the Link-Master in a HelixNet/LQ Link-Group. The following limitations are imposed when LQ devices are linked to a HelixNet Link-Group: No creation or use of Direct Connections No interconnection of Clear-Com panels over 4-wire Page 124...
User Guide| LQ Series 4.0 No SIP hangup capability through the HMS Front panel No Internet connection between LQ units. Note: If you upgrade your HelixNet system when you have a Link-Group set up, the linking status will be reset and you will need to re-establish the Link-Group. Connecting HelixNet and LQ with analog connection 14.2 Interconnecting HelixNet and LQ equipment using either 4-wire or 2-wire interfaces...
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User Guide| LQ Series 4.0 An LQ/HelixNet Link-Group supports up to three linked HelixNet Main Stations and up to three linked LQ units (a maximum of 6 devices in total). General outline: create a HelixNet/LQ Link-Group 14.3.1 1. Access the CCM of the HMS. Make sure the device Link-Group Role is set to Link-Master.
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User Guide| LQ Series 4.0 Note: Default Link-Group Role for an HMS is Disabled Note: The host device is the device your browser is currently pointing to. 2. Set Link-Group Role of LQ unit to Link-Member. Navigate to Device > Linking >...
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User Guide| LQ Series 4.0 3. Input Link-Master IP address. 4. For each device to be added to the Link-Group, input the device IP into the browser’s address field to access the CCM, designate the device as Link- Member and give it the Link-Master IP address (this links the device to the group).
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User Guide| LQ Series 4.0 6. Navigate to the Assignments page to create, configure and view how audio is routed throughout the system. All ports on the LQ units will now be visible and Page 129...
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User Guide| LQ Series 4.0 available for assignment into one or more channels. Page 130...
User Guide| LQ Series 4.0 Agent-IC and LQ Use Agent-IC (version 2.0 or later) to connect a mobile user to your intercom system. Agent-IC connects directly to an LQ unit. Once connected to LQ, Agent-IC is also available to the HelixNet system or any other ports on the LQ device. Each LQ-R unit supports up to 24 ports: 8 hardware ports, 8 SIP ports and 8 virtual ports.
User Guide| LQ Series 4.0 When using Agent-IC, the Role can be fixed for fast and easy deployment of the mobile client. When a Role is fixed, it is allocated in the CCM and another Role cannot be selected from the mobile client. This is known as an 'LQ managed' Role. To allow the mobile user to select from a choice of Roles, the Role setting in the CCM is set to None.
User Guide| LQ Series 4.0 15.4 Change Agent-IC default Role configuration Role configuration is changed in the Roles page of the Core Configuration Manager (CCM). Page 133...
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User Guide| LQ Series 4.0 For more information, see: Program Agent-IC to LQ connectivity on page 135 Page 134...
User Guide| LQ Series 4.0 More information on how to use Agent-IC can be found in the embedded help. 15.5 Program Agent-IC to LQ connectivity From the CCM, use the following steps: 1. Set up Agent-IC users in the Accounts page of the CCM. Navigate to the Accounts page.
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User Guide| LQ Series 4.0 3. Create user account #2. Your Agent-IC user profiles are now setup and the client device can chose a Profile and connect to the system. 15.5.1 Connect Agent-IC to LQ 1. From your phone or tablet, select an Agent-IC user profile from the 4 available. In this case you need to select an LQ profile, as LQ is the host device.
This bundle of licenses must be assigned to one LQ device, it cannot be broken down into individual licenses. When you have purchased licenses, Clear-Com will send your license ticket number by email. New units can be shipped ready licensed, or licenses can be added later.
2. Save the Context File to an appropriate location (a folder or USB stick). 3. Email the Context File to Clear-Com. 4. Clear-Com will 'load' the license into the Context File and email it back to you. 5. In the License page, click Send Update File. Navigate to where you have stored the updated Context file and click to upload it.
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User Guide| LQ Series 4.0 Note: If you don't have a license for an Agent-IC on a particular host unit, you can still connect in demo mode. Demo mode has an 85 second log in period and will automatically log out of the host after 24 hours. Note: You can register as many clients as you need on an individual LQ unit, but only 8 'virtual' (IVC or Agent-IC) ports can be connected at any one time.
User Guide| LQ Series 4.0 Using LQ to interconnect equipment When connecting LQ units to other Clear-Com products and third party intercom systems, use the following guidelines: To Panel/To Matrix Supports Which LQ Panel Device type (configure call unit? data?
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User Guide| LQ Series 4.0 To Panel/To Matrix Supports Which LQ Panel Device type (configure call unit? data? pinout in signaling? software) Yes, but LQ-2W2LQ- does not R2W4LQ- pass call RTS 2-wire equipment R2W4-4W4LQ- signaling to R2W4-4WG4 4-wire audio routes. LQ-4W2 LQ- R4W8LQ- R2W4-...
User Guide| LQ Series 4.0 17.1 Connecting 2-wire equipment When connecting 2-wire equipment the following functions should be taken into consideration: Auto-null Every time equipment is changed on a 2-wire port you should auto-null. Enable/Disable the partyline power Line Termination. These functions can be found in the 2-wire port settings page of the CCM.
User Guide| LQ Series 4.0 Equipment Port settings Power: Enabled Termination: Enabled Encore RS beltpack 701/2/3 Auto-nulling: Start auto-nulling Encore MS-702/4Encore PK-7Encore Power: Disabled Termination: PS-702/4 DisabledAuto-nulling: Start auto-nulling 17.2 Connecting to 4-wire equipment To minimize noise, use screened (shielded) cable when connecting 4-wire ports. 17.2.1 Pin-out configuration Pin-out configuration can be set on LQ Series 4-wire interfaces (not 4W + GPIO).
User Guide| LQ Series 4.0 17.3 Connecting an Eclipse PiCo (or MVX card) to an Encore device using LQ When setting up this connection, care must be taken to configure the port in the EHX software correctly. This is because, in this case, the port must be declared as a CCI-22 device as the port detection device on the LQ will recognise it as such.
User Guide| LQ Series 4.0 Show me: Note: The connection between the MVX or PiCo and the LQ device is a 4-wire connection, even though it is declared as a 2-wire connection. For more information on port function, see 5.16 Port Function in the EHX Software User Guide .
User Guide| LQ Series 4.0 17.5 PiCo HX trunk to HX matrix (Eclipse HX 8.7 and above) For this set up it is necessary to configure both EHX and the Core Configuration Manager (CCM). 1. In the EHX software, declare the PiCo port that connects to the LQ as a trunk. 2.
Upgrades for your device will be available from the Clear-Com website. http://www.clearcom.com/support/firmware-software-downloads To upgrade your device, you must import the upgrade file provided by Clear-Com into the device via the unit’s CCM (Core Configuration Manager). An LQ unit must be upgraded from the host device (the device that the browser is currently addressing).
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User Guide| LQ Series 4.0 Note: If you downgrade an LQ unit from Version 2 to Version 1, you will see a red light flashing on the front panel after the first reboot. Power cycle the unit one more time to reset the status.
User Guide| LQ Series 4.0 FAQs The FAQs are divided into the following categories: Device queries on page 150 2-wire and 4-wire specific queries on page 151 Interconnection queries on page 152 IP and network queries on page 159 Audio quality queries on page 165 Telephony queries on page 169 19.1 Device queries...
2 minutes, and the display screen does not move beyond the Clear-Com splash screen, the most likely explanation is that the unit does not have enough power. This can happen if too many LQ devices are drawing power from the same PoE switch or network.
Clear-Com RTS TW 19.2.2 Does the LQ-4W2 pass call signaling? Yes, but only call signaling originating from Clear-Com equipment. Call signaling to RTS equipment will be limited. 19.3 Interconnection queries Can I link LQ-2W to an LQ-4W? on page 152...
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User Guide| LQ Series 4.0 19.3.2 Can I connect Clear-Com intercom panels to LQ 4-wire devices? Yes, Version 2 firmware and later supports Clear-Com Eclipse ECS/EHX matrix to panel connections. Matrix+3 connections are not supported. Drake 4000 panels are supported (baud rate 9600) 19.3.3...
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How do I link an LQ device to HelixNet Main Station (HMS)? Linking an LQ to an HMS follows the same procedure as linking LQ units in a Link- Group. The LQ manual, available from the Clear-com website gives and overview of linking.
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User Guide| LQ Series 4.0 Note: The HMS must occupy slot 1 in the Link-Group. This is the default setting. Note: The Role settings of the LQ unit is over-ridden by that of the HelixNet master when devices are linked. Page 155...
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User Guide| LQ Series 4.0 Note: The Link Group Role status of the HMS is set to Disabled by default. This stops the device from broadcasting its DNS to the network. The device is not visible to other devices on the network while Link Group Role is disabled. 19.3.5 How do I add an LQ port to a HelixNet Channel? LQ ports are available to a HelixNet Main Station (HMS) when the devices are...
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User Guide| LQ Series 4.0 Note: Direct Channels are not available to HelixNet. This means that panel control of audio sources is not available. Note: Local Audio Mix (submix) is not available in HelixNet. 19.3.6 How do I get an Agent-IC client to connect to an LQ device via 3G/LTE/4G/Wifi? There is one connection method for an Agent-IC client to an LQ unit, regardless of the connection medium.
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User Guide| LQ Series 4.0 From the mobile client, input: LQ device IP address Login credentials (User ID and Password) in Settings. Chose an LQ Profile (an EHX profile connects to an EHX system). Press Start to connect the client to the LQ. Page 158...
User Guide| LQ Series 4.0 Note: When connecting Agent-IC to HelixNet via LQ, due to a heavier codec (WavPack), the data rate will increase. This may cause problems with the Agent-IC client in HelixNet Channels, particularly when using the slower 3G bandwidth connections. 19.4 IP and network queries How do I set the system up if I have to cross one or more firewalls? on...
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User Guide| LQ Series 4.0 Assume the following IP addresses and port-forwarding rules: 173.194.121.48 (external IP address) 192.168.1.100 (Link-Master network address) 6300 (arbitrary port chosen for port 80, the management port-forward rule) 6301 (arbitrary port chosen for port 655, the audio/data port-forwarding rule) 1.
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User Guide| LQ Series 4.0 Note: Another alternative is to maintain DHCP addressing but use the Address Reservation feature available in most managed routers. This will instruct the router to allocate a specific DHCP address to an LQ device identified by its MAC address. The unit’s MAC address can be retrieved through the LQ's front panel menu.
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User Guide| LQ Series 4.0 'virtual ports' are available to the HMS. The Link-Group devices must be connected to the network and able to reach the IVC card over the IP infrastructure. 1. Open the Core Configuration Manager (CCM) of any device in the Link-Group 2.
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User Guide| LQ Series 4.0 3. Open the EHX software and find the IP address of the IVC card. 4. Define the port login credentials in EHX Page 163...
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User Guide| LQ Series 4.0 5. Give the LQ Group the IP address of the IVC card, input login credentials and connect ports. Page 164...
User Guide| LQ Series 4.0 Successful connection is indicated by the connection status button. Click on this icon for information. Note: The expected latency of HelixNet to LQ to IVC is 100ms plus. This connection may not be suitable for a live environment. 19.5 Audio quality queries How do I eliminate choppy audio being received by an LQ unit? on page...
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User Guide| LQ Series 4.0 1. Within a web browser, input the IP address of the required LQ device, or any device within a Link-Group into the address field in order to open the Core Configuration Manager (CCM). 2. Select the Assignments page from the top navigation bar. 3.
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User Guide| LQ Series 4.0 19.5.4 How do I change network quality settings? Network quality settings (the rate at which the LQ device transmits data to the network it is connected to) are set in the Assignments page of the Core Configuration Manager (CCM).
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User Guide| LQ Series 4.0 1. Go to the Assignments page of the LQ device (or any LQ device in a Link-Group, if you are using a Link-Group configuration). 2. Click on the Local Audio Mix (LAM) button within the currently selected Channel. 3.
User Guide| LQ Series 4.0 19.6 Telephony queries How do I link an LQ device to a Public Branch Exchange (PBX)? on page Can I use DTMF tones when connecting to a telephone conference? on page 170 19.6.1 How do I link an LQ device to a Public Branch Exchange (PBX)? You must first create extensions within your PBX.
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User Guide| LQ Series 4.0 1. Open the LQ CCM in a browser. 2. Navigate to the Accounts page and select the SIP button from the left side of the page. 3. Click '+' to begin to define the PBX. Follow the steps illustrated below. Note: The Registrar/Proxy Port and the Domain are controlled by the PBX admin.
User Guide| LQ Series 4.0 Technical specifications 20.1 System limits and capacities The following system limits and capacities apply. Maximum number that can be Entity created in the CCM Roles Channels Directs Accounts (Agent-IC, SIP and IVC) No limit Maximum number that can be created in Entity the Accounts page for a single LQ device No limit...
<-70dBu Noise <-75dBu Off-Noise <-85dBu Call drive voltage Call drive and Call sense voltage >11V<4V Clear-Com sense Clear-Com Call drive voltage -7dBu 20kHz- Call sense voltage 32dBu 20kHz RMK (Remote Clear-Com and microphone kill) 20.3 Pinouts 2-wire pinouts. Page 173...
User Guide| LQ Series 4.0 4-wire GPIO pinouts Caution: Shielded Cable Requirement Shielded Cable is required for ALL LQ SERIES GPIO Port connectivity. Shielded Cable must be used to assure compliance with domestic and international emissions standards. Customers, Installers and or qualified Personnel failing to use shielded cables may cause radio interference in which case the user may be required to take adequate measures.
User Guide| LQ Series 4.0 20.8 Power supply LQ-R Rack Units LQ Throw Down Unit Input: 100-240V, 47-63Hz, 0.58A max Input: 100-240V, 47-63Hz, 0.58A max Output: DC 12V, 2A, 60W max Output: DC 12V, 2A, 24W max 2 x Plug-in adapter with sleeve locking 1 x Plug-in adapter with sleeve locking connectorUS,UK, Europe, AUS and connectorUS,UK, Europe, AUS and...
User Guide| LQ Series 4.0 Terminology/glossary A 4-wire connection is characterized by two pairs of twisted copper wire which transmit in opposite directions. A 4-wire circuit gives a full-duplex interface which is often used to connect to third party devices. When used with the LQ Series, a 4-wire direct connection (as opposed to a channel) 4-wire direct provides point-to-point and panel connections over IP.
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User Guide| LQ Series 4.0 The LQ device whose browser-based configuration tool Host device (CCM) your browser is currently directed to. Linking The act of joining multiple LQ devices together in one group. A set of devices linked together forming their own isolated Link-Group network.
Warning: Changes or modifications not expressly approved by Clear-Com, LLC, an HM Electronics, Inc. company could void the user’s authority to operate this equipment. This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
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The European Union (EU) WEEE Directive (2012/19/EU) places an obligation on producers (manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most Clear-Com products being sold into the EU as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
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User Guide| LQ Series 4.0 recycling of WEEE. The separate collection and recycling of waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local authority, your household waste disposal service or the seller from whom you purchased the product.
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