AT&T U-Verse Manual page 40

modifications, you are responsible for arranging to have such work performed by other persons.
After each repair visit, you have the responsibility to reestablish the connection or verify proper functioning of any
equipment (e.g., phones/soft phones, faxes, modems, computers, monitors, televisions, fire and burglar alarms,
meters, sensors, automatic dialers, answering devices, etc.) connected to your inside wiring. It is your responsibility
to reprogram any telephone numbers or codes that have been extinguished as a result of the diagnostic testing
we perform, which may include disconnecting such equipment from inside wiring and/or disconnecting inside
wiring from the network interface/optical network terminal. It is also your responsibility to ensure proper functioning
of any services other than AT&T services, or to contact the company that provides such services.
CHARGES, TAXES AND FEES
Billing for IWP/HWP Services begins on the effective date of coverage. See section below entitled "Effective Date
of Coverage. " You agree to pay our current charges for IWP/HWP Services as reflected on monthly bills, as well as
taxes and fees assessed against either you or AT&T on those charges. Payment has the same due date and is
subject to the same late payment charges as other items billed on your AT&T bill. For current prices, taxes or other
applicable fees, check your AT&T bill or call the service center at the number listed on your bill.
EFFECTIVE DATE OF COVERAGE (Subject to Exclusions)
1) When you order IWP/HWP Services at the same time you order new AT&T service(s) (you do not have any
existing AT&T services):
The IWP/HWP Plan is effective for the wiring used to provide the new AT&T service(s) immediately upon
activation of the new AT&T service(s).
2) When you order IWP/HWP Services and you do have existing AT&T service(s):
The IWP/HWP Plan is effective for the wiring used to provide the existing AT&T service(s) on the date you place
your order for the Plan. If you are also ordering new AT&T service(s) at the same time, it is effective for the wiring
used to provide the new AT&T service(s) immediately upon activation of the new AT&T service(s).*
3) When you already have IWP/HWP Services and you purchase new AT&T service(s) either in addition to or as a
replacement for your existing services:
The IWP/HWP Plan is effective for the wiring used to provide the new AT&T service(s) immediately upon
activation of the new AT&T service(s).*
*Note: If you order IWP/HWP Services on the day of a repair visit, the Plan is effective for the wiring used to
provide your existing AT&T service(s) on the day after the repairs are completed and is effective for the wiring used
to provide any new AT&T service(s) immediately upon activation of the new AT&T service(s).
CANCELLATION OF SERVICE
You may cancel IWP/HWP Services at any time by calling our service center, without incurring any cancellation
charge or disconnect fee. Charges are prorated to the date service is cancelled. We may cancel your IWP/HWP
Services if you fail to timely pay the charges for the plan; if you repeatedly cause or permit damage to occur to
Inside Wire or Covered Components; if a ruling, regulation, statute, or order issued or passed by a judicial,
legislative or regulatory body causes AT&T to believe that these Terms and Conditions may be in conflict with such
rules, regulations or orders; or if we decide, in our sole discretion, to cease providing IWP/HWP Services in any
particular geographic area, in all geographic areas, and/or under any particular circumstances or conditions.
LIMITED WARRANTY
Identification and isolation of the cause of trouble in an electronic or fiber network is sometimes difficult and time
consuming, especially if the trouble is from multiple causes or is intermittent. Our sole responsibility under the
IWP/HWP Plan is to use reasonable skill, procedures and equipment to locate and fix the trouble on Standard
Inside Wire and Covered Components, or to isolate it to specific equipment (e.g., phones/soft phones, faxes,
modems, computers, monitors, televisions, etc.).
Except as otherwise provided in these Terms and Conditions, if we are not successful in identifying or eliminating
the problem, or if we do not perform a repair or replacement correctly, we will return to your premises to correct
the covered repair or replacement at no additional charge. This warranty applies as long as you continue to
subscribe to IWP/HWP Services.
WE HEREBY EXPRESSLY DISCLAIM ALL AND ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE,
OR ANY IMPLIED WARRANTIES NOT EXPRESSLY GRANTED IN THESE TERMS AND CONDITIONS.
LIMITATION AND EXCLUSION OF LIABILITY
Neither we nor any of our affiliated companies, nor any of our or their officers, directors, employees, or agents will
be liable for delays or failure to perform repairs due to circumstances beyond our reasonable control, including
labor strikes or disputes, natural catastrophes, civil disturbances, weather, material shortages, terrorism, unusual
workloads, acts of God, fire, flood, acts of any governmental body, or any other cause beyond our or their reasonable
control. Our liability and their liability, in total, for damages caused by or arising out of a failure to perform the
service covered by the IWP/HWP Plan in a proper and timely manner, shall in no event exceed the lesser of (i)
40 Home Wiring Protection