AT&T U-verse Quick Fix Manual

Watch Help On Demand—tune to Channel 411.
Get more out of your AT&T U-verse service: watch Help On Demand videos
about these topics on Channel 411, the Help Channel.
My AT&T U-verse equipment On Demand
remote control
Make/view recordings
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Browse channels
programs
recordings
remote access
Customization
Interactive TV services
channels
Other services
Phone services
NEW! Visit the User's Corner for online help!
Click support.att.com/startuverse to access step-by-step guidance and
how-to tips at our online User's Corner. Add it to your favorites by clicking on
Bookmark this Page in the upper right-hand corner of the Web page.
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Call 1-800-ATT-2020 to reach your AT&T U-verse expert to get answers,
add new features, or ask for customer support.
NOTE: AT&T U-verse online Help On Demand videos require Windows Media Player.
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ATT91200639-2 (9/09)
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T U-verse
High Speed Internet
How to assure reliable security
5
for your wireless home network.
The 10-digit number printed inside brackets on the bottom of your
gateway is the encryption code ("pass key" or "Wireless Network
Key") needed to connect your computers to the gateway. WPA (Wi-Fi
Protected Access) is the underlying security technology for the Wi-Fi
(802.11b/g) standard on the residential gateway.
SN: 210811000079
LD
REV:48
Assembly Number 4200-001058-000
F o r A d v a n c e d C o n f i g u r a t i o n :
Location of
LD
h t t p : / / 1 9 2 . 1 6 8 . 1 . 2 5 4
your gateway's
S y s t e m P a s s w o rd : 1 5 3 4 4 1 8 0 3 3
REV:48
10-digit Wireless
M a c A d d re s s : 0 0 2 1 7 C 3 C 7 9 F 0
Assembly Number 4200-001058-000
Network Key code
W i re l e s s N e t w o r k K e y : 0 6 9 0 7 3 5 5 1 0 W i re l e s s N e t w o r k K e y : 0 6 9 0 7 3 5 5 1 0 W i re l e s s N e t w o r k K e y : 0 6 9 0 7 3 5 5 1 0
Mac® OS X users:
You may need to enter the "$" character on the
Wireless Network Key (for example, $4119627022). For directions on connecting Mac
support.att.com/startuverse and click Wireless
Connection under U-verse Internet.
How to connect more computers
6
to your wireless home network.
You can connect more computers by Ethernet or wirelessly.
NOTE: You will need to use your 10-digit Wireless
Network Key code. (See illustration above.)
> Connect an Ethernet cable from any available
Ethernet port on the residential gateway to your
computer's Ethernet port.
> Connect wirelessly with a wireless-enabled
notebook or a computer with an 802.11b/g
wireless network adapter installed.
Ethernet cable
If your PC does not have built-in wireless capability:
Install and configure your wireless adapter according to the manufacturer's
instructions. Enter the network name—it's the word "2WIRE" (in all capital letters),
followed by the last three digits of the gateway serial number (for example,
2WIRE079)—and the encryption code or Wireless Network Key. (See the illustration
above for the Wireless Network Key location.)
Mac and Macintosh are registered trademarks of Apple Inc.
AT&T U-verse Voice
How to change a PIN (personal
7
identification number).
1. Go to uversecentral.att.com.
2. Log in with your AT&T U-verse email address (account ID)
and password.
3. Locate the AT&T U-verse Voice section.
4. Click Manage Message Settings.
5. Scroll to Voice Mailbox Preferences and click Change PIN.
How to create sub account
8
voice mailboxes online.
Create up to eight sub account mailboxes, one for everyone in the
family—each with a unique PIN, greeting, and notification options.
1. Go to uversecentral.att.com.
2. Log in with your AT&T U-verse email address (account ID)
and password.
3. Click the Profile Management link.
4. Scroll down and click the Create Sub Accounts button.
5. Follow the instructions for setup.
9 How to link your wireless number
and your voice mailbox.
When you have Wireless from AT&T, you can check your wireless
and home phone messages at the same time. To link up to two
wireless numbers:
1. Go to uversecentral.att.com.
2. Log in with your AT&T U-verse email address (account ID)
and password.
3. Scroll down and locate the Setup Product section.
4. Click the Setup Wireless Voice Mail from AT&T link.
5. Follow the instructions for setup.
About linking wireless to your AT&T U-verse mailbox:
When you add a wireless number to your AT&T U-verse Messaging SM voice mailbox,
it replaces your current wireless voice mailbox and any existing messages will be lost.
Prepaid service cannot be added to AT&T U-verse Messaging. Landline and wireless
numbers must be within the same service area. The Social Security number or Tax ID
provided during setup must match the one on your wireless account. AT&T U-verse
Messaging may not be fully compatible with all AT&T wireless voice mail systems.
your
quick fix
guide
Quick solutions to common AT&T U-verse SM questions.
For additional tips and tricks, visit uverse.att.com/support.
AT&T U-verse TV
1
How to resolve problems with your
AT&T U-verse TV, Internet, or Voice.
2
How to switch your TV screen setting
from standard to widescreen.
3
How to program your remote to
control up to four devices.
4
How to change your TV's input
selection to match its video source.
AT&T U-verse High Speed Internet
5
How to assure maximum security
for your wireless home network.
6
How to connect more computers
to your wireless home network.
AT&T U-verse Voice
7
How to change a PIN (personal
.
identification number)
8
How to create sub account voice
mailboxes online.
9
How to link your wireless number
and your voice mailbox.
SM