AT&T U-verse Voice Self-Installation Manual

Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE VOICE FEATURES
To manage Voicemail Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures.
Having trouble?
Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until
2pm or later on your service activation date.
You can find this date on your packing slip.
Still having problems? Many issues can be resolved with three simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
Additional U-verse information
Visit att.com/userguides to find an electronic
version of this guide ATT141610889-2 (PnP UV
VOICE 3801 CSI INST GUIDE) and other support
information.
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 800.288.2020 and say "U-verse technical support."
©2014 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
UVEP636_VoIP_3801_Install_Guide_Back_s1
Did you make the mandatory activation call?
You must complete activation for your AT&T
U-verse Voice service to work correctly.
See step 3.
¿Habla español?
Por favor visite att.com/uverseguias para ver
la informacion en español. También pueden
ver la siguiente guía: ATT141610889-2 (PnP UV
VOICE 3801 CSI INST GUIDE) para más detalles.
Manage your account:
Go to att.com/myatt to manage your
AT&T u-verse account. You can also visit
att.com/manage to download the app.
AT&T U-verse

Before installation:

Do not attempt to install your
service until 2pm or later on your
service activation date. You can
find this date on your packing slip.

Get started

Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
2pm or later on your service activation date.
You can find this date on your packing slip.
Gather materials needed for setup:
911
Acknowledgment
Terms of Service
Battery backup unit (BBU) will
911 Acknowledgment form
provide you with backup power
in the event of a power outage.
AT&T U-verse Voice User Guide
(BBU color may vary.)
Phone cord
UVEP636_VoIP_3801_Install_Guide_Front_s1
Voice
®
self-
installation
guide
Approximate installation time: 30 minutes
2. Do you have a monitored security
system or health alarm?
If either of these apply to you, you will need
an AT&T technician to install your service. Call
1.800.288.2020 to schedule an appointment.
Additional charges will apply for professional
installation services from an AT&T U-verse
service technician.
Locate your Wi-Fi Gateway:
User Guide
Terms of Service
911 stickers
AT&T U-verse
Packing
Slip
(PnP UV VOICE 3801 CSI INST GUIDE) ATT141610889-2 ATT100070695
06/14
FPO