Troubleshooting - Zte BLADE X User Manual

Troubleshooting

If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be
resolved using the information in the chart, contact the dealer where you
purchased the phone.
Problem Possible causes
The network signal is too weak
at your current location (for
example, in a basement or near
a tall building) because wireless
transmissions cannot effectively
reach it.
The network is busy at the
Poor reception
current time (for example,
during peak times, there may
be too much network traffic to
handle additional calls).
You are too far away from a
base station for your service
provider.
Poor network link quality on the
part of your service provider.
Echo or noise
Poor local telephone line
quality.
Your service provider does not
Unable to
support these features, or you
select certain
have not applied for services
features
that provide these features.
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Possible solution
Move to a location where the
network signal can be properly
received.
Avoid using the phone at such
times, or try again after waiting a
short time.
You can request a service area
map from your service provider.
End the call and dial again. You
may be switched to a better-quality
network link or phone line.
End the call and dial again. You
may be switched to a better-quality
network link or phone line.
Contact your service provider.
TROUBLESHOOTING
Problem Possible causes
The battery or battery charger is
damaged.
The phone's temperature is
Battery not below 32°F (0°C) or higher than
charging 113°F (45°C).
The contact between the
battery and charger is poor.
The standby time is related to
your service provider system
configuration. The same phone
used with different service
providers' systems will not
provide exactly the same length
of standby time.
The battery is depleted. In
Shortened high-temperature environments,
standby time battery life will be shortened.
If you are not able to connect
to the network, the phone will
continue to send out signals
as it attempts to locate a base
station. Doing so consumes
battery power and will
consequently shorten standby
time.
Cannot turn Battery power has been
your phone on depleted.
TROUBLESHOOTING
Possible solution
Contact the dealer.
Adjust the battery charging
environment to avoid extremes of
temperature.
Check all connectors to make
sure all connections have been
properly made.
If you are located in an area where
signaling is weak, temporarily
power off the phone.
Contact the dealer to change
the battery.
Change your location to one
where the network is accessible, or
temporarily turn off your phone.
Recharge the phone's battery.
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