Table of Contents
Advertisement
Troubleshooting
Cannot Connect to the Penscanner
PenTwain message when trying to Download, or Erase:
1.
Ensure cables fully inserted.
It is also possible that you missed the timing sequence, ie; first 3 LED's are on for 4 seconds during power on.
2.
Ensure that ports are working.
Both the Serial (com ports) & the USB ports should be checked in the Windows Device Manager. You can also try
switching ports from auto to manual. If you have both serial & USB connections try switching cables.
The black plastic plug should touch the silver casing.
Important You must install the USB Driver before
attaching USB cable.
You should remove the drivers in the Windows Control Panel Add/Remove
Programs, & install fresh from the CD.
Follow instructions on Page 15 & 16.
37
DocuPen™ Operation Manual
Advertisement
Table of Contents
Need help?
Do you have a question about the DocuPen DocuPort Series DocuPen and is the answer not in the manual?