Advertisement
Putting a Call on Hold
Press the Hold soft key.
Press Resume to continue the call.
Call Pickup, Transfer & Forwarding
You should be in the correct pickup group & hunt group when your IP phone is
deployed. This is necessary in order to use the Call Pickup facility.
If you find that you are not, or that a new group needs to be created please
contact the Support Desk on 88588.
Call Pickup
Pick up the receiver or press any Line soft key on your phone (hands free)
Press the Pickup soft key (call will start ringing on your phone)
Press the Answer key to receive the incoming call.
Call Transfer
During a call, press the Trnsfer soft key. This automatically places the first
call on hold.
Dial the number you wish to transfer to.
Once the third party answers press the Trnsfer soft key again to connect
the parties.
If there is no answer from the third party, press the End Call soft key and
then the Resume soft key.
Call Forwarding (Call Forward All or Diverting)
The following describes how to set an "Unconditional" call forward or divert
where one rule is applied to all incoming calls which are diverted to an
extension that you specify.
Note: It can only be used to call forward or divert the primary number, i.e. the
first number listed on your telephone.
To forward all your calls to another number:
Press the CFwdAll soft key (you will hear a confirmation beep).
Dial the number you want to forward your calls to when prompted.
Note: You cannot forward calls to a mobile telephone number unless you
specifically ask for the ability to do so.
To cancel Call Forwarding:
Press the CFwdAll soft key.
Technology & Information Services – IP Telephony User Guide
Advertisement
