Troubleshooting; Common Solutions - Bose SOUNDLINK COLOR II Owner's Manual

If you experience problems with your Bluetooth® speaker:
• Check the battery indicator (see page 23). Charge your speaker if necessary.
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 22).
• Place your speaker according to placement guidelines (see page 9).
• Make sure your mobile device supports Bluetooth® or Bluetooth pairing via NFC
technology (see page 15).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.

Common solutions

The following table lists symptoms and possible solutions to common problems.
Problem What to do
Battery won't • Battery may be in protection mode or discharged. Plug the USB charging
charge
No power • Connect the USB charging cable to a different USB port.
(battery)
• Use a different USB cable.
• Use a different wall charger.
• Connect to a different AC (mains) power source.
Speaker won't • On your mobile device, turn the Bluetooth® feature off and then on.
pair with mobile
device
• Clear your speaker's pairing list: Press and hold for 10 seconds.
• Pair a different device (see page 15).
• Reset your speaker (see page 27).
Speaker won't pair • Unlock your device and turn on the Bluetooth and NFC features.
with NFC
• Tap the NFC touchpoint on the back of your device to the top of
• Use Bluetooth to pair your device (see page 16).
cable into a USB wall charger or computer that is powered on.
Remove your speaker from the Bluetooth list on your mobile device. Pair
your mobile device again.
Delete your Bose SoundLink speaker from the Bluetooth list on your
device. Pair again.
your speaker.
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