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Supero X9DRG-HTF+ Plus User Manual

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X9DRG-HF+
X9DRG-HTF+
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supero X9DRG-HTF+ Plus

  • Page 1 X9DRG-HF+ X9DRG-HTF+ USER’S MANUAL Revision 1.0a...
  • Page 2 The information in this User’s Manual has been carefully reviewed and is believed to be accurate. The vendor assumes no responsibility for any inaccuracies that may be contained in this document, and makes no commitment to update or to keep current the information in this manual, or to notify any person or organization of the updates.

  • Page 3: About This Motherboard

    Preface Preface This manual is written for system integrators, PC technicians and knowledgeable PC users. It provides information for the installation and use of the X9DRG-HF+/X9DRG-HTF+ motherboard. About This Motherboard The Super X9DRG-HF+/X9DRG-HTF+ motherboard supports dual Intel E5-2600 Series Processors (Socket R) which offers QPI (Intel QuickPath Interface) Technol- ogy (V.1.1) providing point-to-point connection with a transfer speed of up to 8.0 GT/s.

  • Page 4: Conventions Used In The Manual

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Conventions Used in the Manual Pay special attention to the following symbols to ensure proper system installation and to prevent damage to the system or injury to yourself: Warning: Important information given to ensure proper system installation or to prevent damage to the components Note: Additional information given to differentiate between various models or provides information for correct system setup.

  • Page 5: Contacting Supermicro

    Preface Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Web Site: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML 's-Hertogenbosch, The Netherlands Tel:...

  • Page 6: Table Of Contents

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Table of Contents Preface Chapter 1 Overview Overview ......................1-1 Processor and Chipset Overview..............1-10 Special Features ....................1-11 PC Health Monitoring ..................1-11 ACPI Features ....................1-12 Power Supply ....................1-12 Super I/O ....................... 1-13 Advanced Power Management ..............1-13 Intel Intelligent Power Node Manager (NM) ..........
  • Page 7 Table of Contents Power LED ....................2-22 HDD LED/UID Switch ................2-23 NIC1/NIC2 LED Indicators ............... 2-23 Overheat (OH)/Fan Fail/PWR Fail/UID LED ..........2-24 Power Fail LED ..................2-24 Reset Button ................... 2-25 Power Button ................... 2-25 Connecting Cables ..................2-26 Power Connectors ...................
  • Page 8 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Chapter 3 Troubleshooting Troubleshooting Procedures ................3-1 Technical Support Procedures ................ 3-5 Battery Removal and Installation ..............3-6 Frequently Asked Questions ................3-7 Returning Merchandise for Service..............3-8 Chapter 4 BIOS Introduction ...................... 4-1 Main Setup ...................... 4-2 Advanced Setup Configurations..............

  • Page 9: Chapter 1 Overview

    Chapter 1: Overview Chapter 1 Overview Overview Checklist Congratulations on purchasing your computer motherboard from an acknowledged leader in the industry. Supermicro boards are designed with the utmost attention to detail to provide you with the highest standards in quality and performance. This motherboard was designed to be used in an SMC-proprietary server as a part of an integrated system platform.
  • Page 10 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Motherboard Image Note: All graphics shown in this manual were based upon the latest PCB Revision available at the time of publishing of the manual. The motherboard you've received may or may not look exactly the same as the graphics shown in this manual.

  • Page 11: Motherboard Layout

    Chapter 1: Overview Motherboard Layout JVGA1 LAN2 LAN1 USB0/1 JPG1 JWD1 JPB1 IPMI LAN JPL1 JSPK1 CTRL JI2C2 JI2C1 BIOS Battery C602J X9DRG-HF+ Rev. 1.01 CPU1 CLOSE 1st OPEN 1st JPW1 JITP0 CPU2 CLOSE 1st JPW4 OPEN 1st FANF Note: For the latest CPU/Memory updates, please refer to our Website at http://www.supermicro.com/products/motherboard/ for details.
  • Page 12 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual X9DRG-HF+/X9DRG-HTF+ Quick Reference JVGA1 LAN2 LAN1 USB0/1 JPG1 JWD1 JPB1 IPMI LAN JPL1 JSPK1 CTRL JI2C2 JI2C1 BIOS Battery C602J X9DRG-HF+ Rev. 1.01 CPU1 CLOSE 1st OPEN 1st JPW1 JITP0 CPU2 CLOSE 1st JPW4 OPEN 1st FANF Notes: •...
  • Page 13 Chapter 1: Overview X9DRG-HF+/X9DRG-HTF+ Jumpers Jumper Description Default Setting JBT1 Clear CMOS See Chapter 2 JPB1 BMC Enabled Pins 1-2 (Enabled) JPG1 VGA Enabled Pins 1-2 (Enabled) JPL1 GLAN1/GLAN2 Enable Pins 1-2 (Enabled) JPME1 Management Engine (ME) Pins 1-2 (Normal) Recovery Mode JPME2 Management Engine (ME)
  • Page 14 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual SXB5 PCI-E 3.0 x8 in x16 Slot UID Switch T-SGPIO1/2 Serial_Link General Purpose I/O Headers 0/1 for I-SATA Ports USB 0/1 Back Panel USB 0/1 X9DRG-HF+/X9DRG-HTF+ LED Indicators Description State Status BMC Heartbeat LED Green BMC Normal Standby PWR LED Green: On SB Power On...

  • Page 15: Motherboard Features

    Chapter 1: Overview Motherboard Features • Dual Intel E5-2600 Series Processors (Socket R- ® LGA 2011); each processor supports four full-width Intel QuickPath Interconnect (QPI) links (with support of up to 25.6 GT/s per QPI link and with Data Trans- fer Rate of up to 8.0 GT/s per direction) •...
  • Page 16 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual • BIOS 128 Mb SPI AMI BIOS SM Flash BIOS ® • APM 1.2, PCI 2.3, ACPI 1.0/2.0/3.0, USB Keyboard, Plug & Play (PnP) and SMBIOS 2.5 • Power ACPI/ACPM Power Management • Management Main switch override mechanism •...

  • Page 17: System Block Diagram

    Chapter 1: Overview #H-2 #H-1 #G-2 #G-1 #F-2 #D-2 #F-1 #D-1 #E-2 #C-2 #E-1 CPU1 CPU2 #C-1 #B-2 E5-2600 Series E5-2600 Series #B-1 #A-2 #A-1 DMI2 DMI2 PCI-E X16 Gen3 PCI-E X16 Gen3 PCI-E X16 Gen3 PCI-E X16 Gen3 I350/X540 PCI-E X8 Gen3 DMI2 DMI2...

  • Page 18: Processor And Chipset Overview

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Processor and Chipset Overview Built upon the functionality and the capability of Intel E5-2600 Series Processors (Socket R) and the C602J chipset, the X9DRG-HF+/X9DRG-HTF+ motherboard provides the performance and feature sets required for dual_processor-based 1U or 2U GPU server platforms. With support of Intel QuickPath interconnect (QPI) Technology, the X9DRG-HF+/ X9DRG-HTF+ offers point-to-point serial interconnect interface with a transfer speed of up to 8.0 GT/s, providing superb system performance.

  • Page 19: Special Features

    Chapter 1: Overview Special Features Recovery from AC Power Loss The Basic I/O System (BIOS) provides a setting that determines how the system will respond when AC power is lost and then restored to the system. You can choose for the system to remain powered off (in which case you must press the power switch to turn it back on), or for it to automatically return to the power-on state.

  • Page 20: Acpi Features

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual System Resource Alert This feature is available when used with SuperDoctor III in the Windows OS environment or used with SuperDoctor II in Linux. SuperDoctor is used to notify the user of certain system events. For example, you can configure SuperDoctor to provide you with warnings when the system temperature, CPU temperatures, voltages, and fan speeds go beyond a predefined range.

  • Page 21: Super I/O

    Chapter 1: Overview Super I/O The Super I/O supports one high-speed, 16550 compatible serial communication header (UART). The UART includes a 16-byte send/receive FIFO, a programmable baud rate generator, complete modem control capability, and a processor interrupt system. The UART provides legacy speed with baud rate of up to 115.2 Kbps. The Super I/O provides functions that comply with ACPI (Advanced Configuration and Power Interface), which includes support of legacy and ACPI power manage- ment through an SMI or SCI function pin.

  • Page 22: Wpcm450R Ddr2 Memory Interface

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual virtualization via Keyboard/Video/Mouse Redirection (KVMR). The WPCM450R Controller is ideal for remote system management. The WPCM450R Controller interfaces with the host system via PCI connections to communicate with the graphics cores. It supports USB 2.0 and 1.1 for remote keyboard/mouse/virtual media emulation.
  • Page 23 Chapter 1: Overview • OS (Operating System) Independency • Provides remote Hardware Health Monitoring via IPMI. Key features • Provides Network Management Security via remote access/console redirection. • Supports the following Management tools: IPMIView, CLI (Command Line Interface) • RMCP+ protocol supported Note 1: For more information on IPMI configuration, please refer to the IPMI User's Guide posted on our website at http://www.supermicro.com/ support/manuals/.
  • Page 24 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Notes 1-16...

  • Page 25: Chapter 2 Installation

    Chapter 2: Installation Chapter 2 Installation Standardized Warning Statements The following statements are industry-standard warnings provided to warn the user of situations when potential bodily injury may occur. Should you have questions or experience difficulty, contact Supermicro's Technical Support department for assis- tance.
  • Page 26 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Attention Danger d'explosion si la pile n'est pas remplacée correctement. Ne la remplacer que par une pile de type semblable ou équivalent, recommandée par le fabricant. Jeter les piles usagées conformément aux instructions du fabricant. ‫ كيلعف ةحيحص ريغ ةقيرطب ةيراطبلا لادبتسا ةلاح يف راجفنا نم رطخ كانه‬ ‫ةيراطبلا لادبتسا‬...

  • Page 27: Product Disposal

    Chapter 2: Installation Product Disposal Warning! Ultimate disposal of this product should be handled according to all national laws and regulations. Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen. ¡Advertencia! Al deshacerse por completo de este producto debe seguir todas las leyes y regla- mentos nacionales.

  • Page 28: Static-Sensitive Devices

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic com ponents. To avoid dam- aging your system board, it is important to handle it very carefully. The following measures are generally sufficient to protect your equipment from ESD. Precautions •...

  • Page 29: Processor And Heatsink Installation

    Chapter 2: Installation Processor and Heatsink Installation Warning: When handling the processor package, avoid placing direct pressure on the label area. Notes: • Always connect the power cord last, and always remove it before adding, removing or changing any hardware components. Make sure that you install the processor into the CPU socket before you install the CPU heatsink.
  • Page 30 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual 2. Press the second load lever labeled 'Close 1st' to release the load plate that covers the CPU socket from its locking position. Pull lever away from Press down on Load the socket Lever labeled 'Close 1st' 3.
  • Page 31 Chapter 2: Installation 1. Use your index finger and your thumb to loosen the lever and open the load plate. 2. Use your thumb and index finger to hold the CPU on its edges. Align the CPU keys, which are semi-circle cutouts, against the socket keys. Socket Keys CPU Keys 3.
  • Page 32 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual 4. With the CPU inside the socket, inspect the four corners of the CPU to make sure that the CPU is properly installed. Gently close the load plate. Push down and lock the lever labeled 'Close 1st'. 5.

  • Page 33: Installing A Passive Cpu Heatsink

    Chapter 2: Installation Installing a Passive CPU Heatsink 1. Apply the proper amount of thermal grease to the heatsink. 2. Place the heatsink on top of the CPU so that the two mounting holes on the heatsink are aligned with those on the retention mechanism. 3.

  • Page 34: Removing The Heatsink

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Removing the Heatsink Warning: We do not recommend that the CPU or the heatsink be removed. However, if you do need to uninstall the heatsink, please follow the instructions below to uninstall the heatsink to prevent damage done to the CPU or the CPU socket. 1.

  • Page 35: Installing And Removing The Memory Modules

    Chapter 2: Installation Installing and Removing the Memory Modules Note: Check Supermicro's Website for recommended memory modules. CAUTION Exercise extreme care when installing or removing DIMM modules to prevent any possible damage. Installing & Removing DIMMs 1. Insert the desired number of DIMMs into the memory slots, starting with P1- DIMMA1.
  • Page 36 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Memory Support for the X9DRG-HF+/X9DRG-HTF+ Motherboard The X9DRG-HF+/X9DRG-HTF+ Motherboard supports 240-pin Registered (RDIMM)/Load Reduced (LRDIMM) ECC or Unbuffered (UDIMM) ECC/Non-ECC DDR3 800/1066/1333/1600 MHz memory modules of up to 512 GB in 4-channel 16 DIMM modules. For the latest memory updates, please refer to our Website a at http://www.supermicro.com/products/motherboard.
  • Page 37 Chapter 2: Installation Populating UDIMM (ECC/Non-ECC) Memory Modules Intel E5-2600 Series Processor UDIMM Memory Support Ranks Per Memory Capacity Speed (MT/s) and Voltage Validated by Slot per Channel DIMM & Per DIMM (SPC) and DIMM Per Channel (DPC) Data Width 1 Slot Per Channel 2 Slots Per Channel (See the Note below)
  • Page 38 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Populating LRDIMM (ECC) Memory Modules Intel E5-2600 Series Processor LRDIMM Memory Support Ranks Per Memory Capacity Speed (MT/s) and Voltage Validated DIMM & Data Per DIMM by Slot per Channel (SPC) and Width DIMM Per Channel (DPC) 1 Slot Per 2 Slots Per (See the Note...

  • Page 39: Motherboard Installation

    Chapter 2: Installation Motherboard Installation All motherboards have standard mounting holes to fit different types of chassis. Make sure that the locations of all the mounting holes for both motherboard and chassis match. Although a chassis may have both plastic and metal mounting fas- teners, metal ones are highly recommended because they ground the motherboard to the chassis.

  • Page 40: Installing The Motherboard

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Installing the Motherboard 1. Install the I/O shield into the chassis. 2. Locate the mounting holes on the motherboard. 3. Locate the matching mounting holes on the chassis. Align the mounting holes on the motherboard against the mounting holes on the chassis. 4.

  • Page 41: Control Panel Connectors And I/O Ports

    Chapter 2: Installation Control Panel Connectors and I/O Ports The I/O ports are color coded in conformance with the PC 99 specification. See the picture below for the colors and locations of the various I/O ports. Back Panel Connectors and I/O Ports JVGA1 LAN2 LAN1 USB0/1...

  • Page 42: Universal Serial Bus (Usb)

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Universal Serial Bus (USB) Backplane Two Universal Serial Bus ports (USB Pin Definitions 0/1) are located on the I/O back panel Pin# Definition to provide USB connections. (Cables are not included). See the tables on the right for pin definitions. Ground Video Connection A Video (JVGA1) port is located next...

  • Page 43: Ethernet Ports

    Chapter 2: Installation Ethernet Ports Two Ethernet ports (LAN1, LAN2) are located on the I/O backplane on the moth- erboard. These LAN ports support 1G LAN on the X9DRG-HF+, and support 10G LAN on the X9DRG-HTF+. In addition, an IPMI_Dedicated LAN is located above USB 0/1 ports on the backplane to provide KVM support for IPMI.

  • Page 44: Unit Identifier Switch

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Unit Identifier Switch UID LED (LE4) Status A Unit Identifier (UID) Switch and two LED In- Color/State OS Status dicators are located on the motherboard. The Blue: On Windows OS Unit Identified UID Switch is located next to LAN2 port on the Blue: Linux OS Unit Identified...

  • Page 45: Front Control Panel

    Chapter 2: Installation Front Control Panel JF1 contains header pins for various buttons and indicators that are normally lo- cated on a control panel at the front of the chassis. These connectors are designed specifically for use with Supermicro's server chassis. See the figure below for the descriptions of the various control panel buttons and LED indicators.

  • Page 46: Front Control Panel Pin Definitions

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Front Control Panel Pin Definitions NMI Button NMI Button Pin Definitions (JF1) The non-maskable interrupt button Pin# Definition header is located on pins 19 and 20 Control of JF1. Refer to the table on the right Ground for pin definitions. Power LED Power LED Pin Definitions (JF1) The Power LED connection is located...

  • Page 47: Hdd Led/Uid Switch

    Chapter 2: Installation HDD LED/UID Switch HDD LED/UID Switch Pin Definitions (JF1) The HDD/UID LED connection is located on pins Pin# Definition 13 and 14 of JF1. Attach a hard drive LED cable UID Switch/3,3V here to display HDD activities, including Serial HDD Active ATA activities.

  • Page 48: Overheat (Oh)/Fan Fail/Pwr Fail/Uid Led

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Overheat (OH)/Fan Fail/PWR Fail/UID OH/Fan Fail/ PWR Fail/Blue_UID LED Pin Definitions (JF1) Pin# Definition Connect an LED cable to pins 7 and 8 of Red_LED-Cathode/OH/Fan Fail/ Front Control Panel to use the Overheat/ Power Fail5.5V.SB Fan Fail/Power Fail and UID LED con- Blue_UID LED nections.

  • Page 49: Reset Button

    Chapter 2: Installation Reset Button Reset Button Pin Definitions (JF1) The Reset Button connection is located Pin# Definition on pins 3 and 4 of JF1. Attach it to a Reset hardware reset switch on the computer Ground case. Refer to the table on the right for pin definitions.

  • Page 50: Connecting Cables

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Connecting Cables Power Connectors To provide adequate power supply to the motherboard, the X9DRG-HF+/-HTF+ contains the following components. See the tables below for 8-pin and 4-pin power connector pin definitions. • One (1) SMC-Proprietary 62-pin Power Connector (JPW1), •...

  • Page 51: Fan Headers

    Chapter 2: Installation Fan Headers Fan Header Pin Definitions This motherboard has twelve fan headers Pin# Definition on the motherboard. Fans 1~4 are for Ground CPU/system use and Fans A~H for GPU +12V use. All these 4-pin fans headers are Tachometer backward compatible with the traditional Pulse Width 3-pin fans.

  • Page 52: Serial Ports

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Serial Ports Serial COM) Ports Pin Definitions A COM port header is located next Pin # Definition Pin # Definition to the BMC controller on the mother- board. See the table on the right for pin definitions. Ground A.

  • Page 53: Tpm Header/Port 80

    Chapter 2: Installation TPM Header/Port 80 TPM/Port 80 Header Pin Definitions Trusted Platform Module/Port 80 Pin # Definition Pin # Definition header, located at JTPM1, provides LCLK TPM support and Port 80 connection. LFRAME# <(KEY)> Use this header to enhance system LRESET# +5V (X) performance and data security.

  • Page 54: T-Sgpio1/2/-S Headers

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual T-SGPIO1/2/-S Headers T-SGPIO Pin Definitions Two T-SGPIO (Serial-Link General Pur- Pin# Definition Definition pose Input/Output) headers (T-SGPIO1/2) are located on the motherboard. These Ground Data headers support Serial_Link interface for Load Ground onboard SATA connections. See the table Clock on the right for pin definitions.

  • Page 55: Speaker Header

    Chapter 2: Installation Speaker Header Speaker Header Pin Definition The speaker header (JSPK1) for an Pin# Definitions onboard buzzer can be used to pro- Pin 1 Pos. (+) vide audible indications for various Pin 2 Neg. (-) Alarm beep codes. See the table on the Speaker right for pin definitions.

  • Page 56: Jumper Settings

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Jumper Settings Explanation of Jumpers Connector Pins To modify the operation of the mother- board, jumpers can be used to choose between optional settings. Jumpers create Jumper shorts between two pins to change the function of the connector. Pin 1 is identified with a square solder pad on the printed circuit board.

  • Page 57: Cmos Clear

    Chapter 2: Installation CMOS Clear JBT1 is used to clear CMOS. Instead of pins, this "jumper" consists of contact pads to prevent accidental clearing of CMOS. To clear CMOS, use a metal object such as a small screwdriver to touch both pads at the same time to short the connection. Always remove the AC power cord from the system before clearing CMOS.

  • Page 58: Vga Enable

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual VGA Enable VGA Enable Jumper Settings Jumper JPG1 allows the user to enable Jumper Setting Definition the onboard VGA connector. The default Enabled (Default) setting is 1-2 to enable the connection. Disabled See the table on the right for jumper settings.

  • Page 59: Management Engine (Me) Recovery

    Chapter 2: Installation Management Engine (ME) Recovery ME Recovery Jumper Settings Use Jumper JPME1 to select ME Firm- Jumper Setting Definition ware Recovery mode, which will limit Normal (Default) resource allocation for essential system ME Recovery operation only in order to maintain nor- mal power operation and management.

  • Page 60: Onboard Led Indicators

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Onboard LED Indicators LAN LEDs There are two LAN ports on the motherboard. Each Ethernet LAN port has two LEDs. The Yellow LED on the right indicates activity. The LED on the left is the Link LED, which can be green, amber or off to indicate the speed of the connection.

  • Page 61: Onboard Power Led

    Chapter 2: Installation Onboard Power LED Onboard PWR LED Indicator (LE1) LED Settings An Onboard Power LED is located at LE1 LED Color Definition on the motherboard. When this LED is on, System Off (PWR cable not connected) the system is on. Be sure to turn off the Green System On system and unplug the power cord before...

  • Page 62: Rear Uid Led

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Rear UID LED The rear UID LED is located at LE4 on the backplane. This LED is used in conjunc- tion with the rear UID switch to provide easy identification of a system that might be in need of service. Refer to UID Switch on Page 2-20 for more information.

  • Page 63: 2-10 Serial Ata Connections

    Chapter 2: Installation 2-10 Serial ATA Connections Serial ATA Ports Serial ATA Pin Definitions There are t wo SATA 3.0 Por ts Pin# Definition (I-SATA0/1) and four SATA 2.0 ports Ground (I-SATA2-I-SATA5) on the mother- TX_P board. These ports provide serial-link TX_N signal connections, which are faster Ground...
  • Page 64 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Notes 2-40...

  • Page 65: Chapter 3 Troubleshooting

    Chapter 3: Troubleshooting Chapter 3 Troubleshooting Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Note: Always disconnect the power cord before adding, changing or installing any hardware components.

  • Page 66: System Boot Failure

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual No Video 1. If the power is on, but you have no video, remove all the add-on cards and cables. 2. Use the speaker to determine if any beep codes exist. Refer to Appendix A for details on beep codes. System Boot Failure If the system does not display POST or does not respond after the power is turned on, check the following:...

  • Page 67: Memory Errors

    Chapter 3: Troubleshooting Memory Errors When a No-Memory Beep Code is issued by the system, check the following: 1. Make sure that the memory modules are compatible with the system and that the DIMM modules are properly and fully installed. (For memory compatibility, refer to the Memory Compatibility Chart posted on our Website @ http://www.
  • Page 68 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual 4. System cooling: Check system cooling to make sure that all heatsink fans, and CPU/system fans, etc., work properly. Check Hardware Monitoring set- tings in the BIOS to make sure that the CPU and System temperatures are within the normal range.

  • Page 69: Technical Support Procedures

    Chapter 3: Troubleshooting Technical Support Procedures Before contacting Technical Support, please take the following steps. Also, please note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services.

  • Page 70: Battery Removal And Installation

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Battery Removal and Installation Battery Removal To remove the onboard battery, follow the steps below: 1. Power off your system and unplug your power cable. 2. Locate the onboard battery as shown below. 3. Using a tool such as a pen or a small screwdriver, push the battery lock out- wards to unlock it.

  • Page 71: Frequently Asked Questions

    Chapter 3: Troubleshooting Frequently Asked Questions Question: What are the various types of memory that my motherboard can support? Answer: The motherboard supports Registered (RDIMM)/Load Reduced (LRDIMM) ECC or Unbuffered (UDIMM) ECC/Non-ECC DDR3 4-channel memory. To enhance memory performance, do not mix memory modules of different speeds and sizes. Please follow all memory installation instructions given on Section 2-4 in Chapter 2.

  • Page 72: Returning Merchandise For Service

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered. You can obtain service by calling your ven- dor for a Returned Merchandise Authorization (RMA) number. When returning the motherboard to the manufacturer, the RMA number should be prominently displayed on the outside of the shipping carton, and the shipping package is mailed prepaid or hand-carried.

  • Page 73: Chapter 4 Bios

    Chapter 4: AMI BIOS Chapter 4 BIOS Introduction This chapter describes the AMI BIOS Setup utility for the X9DRG-HF+/X9DRG- HTF+. It also provides the instructions on how to navigate the AMI BIOS Setup utility screens. The AMI ROM BIOS is stored in a Flash EEPROM and can be easily updated.

  • Page 74: Main Setup

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual How To Change the Configuration Data The configuration data that determines the system parameters may be changed by entering the AMI BIOS Setup utility. This Setup utility can be accessed by pressing <Delete> at the appropriate time during system boot. Note: For AMI UEFI BIOS Recovery, please refer to the UEFI BIOS Re- covery User Guide posted @http://www.supermicro.com/support/manuals/.
  • Page 75 Chapter 4: AMI BIOS System Date This item displays the system date in Day MM/DD/YY format (e.g. Wed 10/12/2012). System Time This item displays the system time in HH:MM:SS format (e.g. 15:32:52). Supermicro X9DRG-HTF+ Version This item displays the SMC version of the BIOS ROM used in this system. Build Date This item displays the date that the BIOS ROM was built.

  • Page 76: 4-3 Advanced Setup Configurations

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual 4-3 Advanced Setup Configurations Use the arrow keys to select Advanced Setup and press <Enter> to access the following submenu items. Boot Feature Quiet Boot This feature allows the user to select the bootup screen display between POST messages and the OEM logo.
  • Page 77 Chapter 4: AMI BIOS Interrupt 19 Capture Interrupt 19 is the software interrupt that handles the boot disk function. When this item is set to Enabled, the ROM BIOS of the host adaptors will "capture" Interrupt 19 at bootup and allow the drives that are attached to these host adaptors to function as bootable disks.
  • Page 78 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Socket 1 CPU Information, Socket 2 CPU Information  This submenu displays the following information regarding the CPUs installed in Socket 1 and Socket 2. • Type of CPU • CPU Signature • Microcode Patch • CPU Stepping •...
  • Page 79 Chapter 4: AMI BIOS RTID (Record Types IDs) This feature displays the total number of Record Type IDs for local and remote pools. The options are Optimal and Alternate. Hyper-threading Select Enabled to support Intel Hyper-threading Technology to enhance CPU per- formance.
  • Page 80 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual DCU IP Prefetcher Select Enabled for DCU (Data Cache Unit) IP Prefetcher support, which will prefetch IP addresses to improve network connectivity and system performance. The options are Enabled and Disabled. Intel Virtualization Technology (Available when supported by the CPU) ®...
  • Page 81 Chapter 4: AMI BIOS CPU C3 Report (Available when Power Technology is set to Custom) Select Enabled to allow the BIOS to report the CPU C3 State (ACPI C2) to the operating system. During the CPU C3 State, the CPU clock generator is turned off.

  • Page 82: North Bridge

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Long Duration Maintained This item displays the period of time (in seconds) during which long duration power is maintained. The default setting is 0. Recommended Short Duration Power Limit This item displays the short duration power settings (in watts) recommended by the manufacturer.
  • Page 83 Chapter 4: AMI BIOS CPU1 IIO 1 PCIe Port Bifurcation Control This submenu configures the following IO PCIe Port Bifurcation Control settings for the PCIe ports to determine how the available PCI-Express lanes will be distributed between the PCI-Exp. Root Ports. CPU1 SXB5 PCI-E 3.0 x8 Link Speed Use this item to select the desired type of PCI-Exp Generation support for the slot indicated above.
  • Page 84 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual QPI (Quick Path Interconnect) Link Speed Mode Use this feature to select data transfer speed for QPI Link connections. The options are Fast and Slow. QPI Link Frequency Select Use this feature to select the desired QPI frequency. The options are Auto, 6.4 GT/s, 7.2 GT/s, and 8.0 GT/s.
  • Page 85 Chapter 4: AMI BIOS DDR Speed Use this feature to force a DDR3 memory module to run at a frequency other than what is specified by the manufacturer. The options are Auto, Force DDR3- 800, Force DDR3-1066, Force DDR3-1333, Force DDR3-1600 and Force SPD. Channel Interleaving This feature selects from the different channel interleaving methods.
  • Page 86 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual South Bridge Configuration This feature allows the user to configure the settings for the Intel PCH chip. PCH Information This feature displays the following PCH information. Name: This item displays the name of the PCH chip. Stepping: This item displays the PCH stepping. USB Devices: This item displays the USB devices detected by the BIOS.
  • Page 87 Chapter 4: AMI BIOS SATA Mode Use this feature to configure SATA mode for a selected SATA port. The options are Disabled, IDE Mode, AHCI Mode and RAID Mode. The following are displayed depending on your selection: IDE Mode The following items are displayed when IDE Mode is selected: Serial-ATA (SATA) Controller 0~1 Use this feature to activate or deactivate the SATA controller, and set the compatibility mode.
  • Page 88 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Port 0~5 Hot Plug Select Enabled to enable hot-plug support for the particular port. The options are Disabled and Enabled. PCIe/PCI/PnP Configuration Launch Storage OpROM Policy Use this feature to select the Option ROM to boot the system when there are multiple Option ROMs available in the system.
  • Page 89 Chapter 4: AMI BIOS Above 4G Decoding (Available if the system supports 64-bit PCI decoding) Select Enabled to decode a PCI device that supports 64-bit in the space above 4G Address. The options are Enabled and Disabled. SXB1 PCI-E x16 OPROM, SXB2 PCI-E x16 OPROM, SXB3 PCI-E x16 OPROM, SXB4 PCI-E x16 OPROM, SXB5 PCI-E x8 OPROM, Select Enabled to enable Option ROM support to boot the computer using a de- vice installed on the slot specified above.
  • Page 90 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Super IO Configuration Super IO Chip: This item displays the Super IO chip used in the motherboard. Serial Port 1 Configuration Serial Port Select Enabled to enable a serial port specified by the user. The options are En- abled and Disabled. Device Settings This item displays the settings of Serial Port 1.

  • Page 91: Serial Port Console Redirection

    Chapter 4: AMI BIOS IRQ=3, IO=3E8h; IRQ=5, IO=2E8h; IRQ=7, IO=3F8h; IRQ=3, 4, 5, 6, 7, 10, 11, 12; IO=2F8h; IRQ=3, 4, 5, 6, 7, 10, 11, 12; IO=3E8h; IRQ=3, 4, 5, 6, 7, 10, 11, 12; IO=2E8h; IRQ=3, 4, 5, 6, 7, 10, 11, 12; Device Mode Use this feature to select the desired mode for a serial port specified.
  • Page 92 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Data Bits Use this feature to set the data transmission size for Console Redirection. The options are 7 Bits and 8 Bits. Parity A parity bit can be sent along with regular data bits to detect data transmission errors.
  • Page 93 Chapter 4: AMI BIOS Putty KeyPad This feature selects Function Keys and KeyPad settings for Putty, which is a terminal emulator designed for the Windows OS. The options are VT100, LINUX, XTERMR6, SCO, ESCN, and VT400. Redirection After BIOS Post Use this feature to enable or disable legacy console redirection after BIOS POST.

  • Page 94: Acpi Settings

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Flow Control This feature allows the user to set the flow control for Console Redirection to prevent data loss caused by buffer overflow. Send a "Stop" signal to stop send- ing data when the receiving buffer is full. Send a "Start" signal to start sending data when the receiving buffer is empty.
  • Page 95 Chapter 4: AMI BIOS Trusted Computing (Available when a TPM device is detected by the BIOS) Configuration TPM Support Select Enabled on this item and enable the TPM jumper on the motherboard to enable TPM support to improve data integrity and network security. The options are Enabled and Disabled.
  • Page 96 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Intel TXT (LT-SX) Configuration Intel TXT (LT-SX) Hardware Support This feature indicates if the following hardware components support the Intel Trusted Execution Technology. CPU: TXT (Trusted Execution Technology) Feature Chipset: TXT (Trusted Execution Technology) Feature Intel TXT (LT-SX) Configuration This feature displays the following TXT configuration setting. TXT (LT-SX) Support: This item indicates if the Intel TXT support is enabled or disabled.

  • Page 97: Event Logs

    Chapter 4: AMI BIOS Event Logs Use this feature to configure Event Log settings. Change SMBIOS Event Log Settings  This feature allows the user to configure SMBIOS Event settings. Enabling/Disabling Options SMBIOS Event Log Select Enabled to enable SMBIOS (System Management BIOS) Event Logging during system boot.
  • Page 98 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Erasing Settings Erase Event Log Select Enabled to erase the SMBIOS (System Management BIOS) Event Log, which is completed before an event logging is initialized upon system reboot. The options are No, Yes, next reset, and Yes, every reset. When Log is Full Select Erase Immediately to immediately erase SMBIOS error event logs that ex- ceed the limit when the SMBIOS event log is full.

  • Page 99: Ipmi

    Chapter 4: AMI BIOS IPMI Use this feature to configure Intelligent Platform Management Interface (IPMI) settings. IPMI Firmware Revision This item indicates the IPMI firmware revision used in your system. IPMI Status This item indicates the status of the IPMI firmware installed in your system. System Event Log ...
  • Page 100 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual When SEL is Full This feature allows the user to decide what the BIOS should do when the system event log is full. Select Erase Immediately to erase all events in the log when the system event log is full. The options are Do Nothing and Erase Immediately. Custom EFI Logging Options Log EFI Status Codes Select Enabled to log EFI (Extensible Firmware Interface) Status Codes, Error...

  • Page 101: Boot

    Chapter 4: AMI BIOS Gateway IP Address This item displays the Gateway IP address for this computer. This should be in decimal and in dotted quad form (i.e., 192.168.10.253). Boot This submenu allows the user to configure the following boot settings for the system.

  • Page 102: Security

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Security This menu allows the user to configure the following security settings for the system. Password Check Use this feature to determine when a password entry is required. Select Setup to require the password only when entering setup. Select Always to require the pass- word when entering setup and on each boot.

  • Page 103: Save & Exit

    Chapter 4: AMI BIOS Save & Exit This submenu allows the user to configure the Save and Exit settings for the system. Discard Changes and Exit Select this option to quit the BIOS Setup without making any permanent changes to the system configuration, and reboot the computer. Select Discard Changes and Exit, and press <Enter>.
  • Page 104 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Discard Changes Select this feature and press <Enter> to discard all the changes and return to the BIOS setup. When the dialog box appears, asking you if you want to load previ- ous values, select Yes to load the values previous saved, or select No to keep the changes you've made so far.

  • Page 105: Appendix A Bios Error Beep Codes

    Appendix A: BIOS POST Error Codes Appendix A BIOS Error Beep Codes During the POST (Power-On Self-Test) routines, which are performed at each system boot, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue to boot.
  • Page 106 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Notes...

  • Page 107: Appendix B Software Installation Instructions

    Appendix B: Software Installation Instructions Appendix B Software Installation Instructions B-1 Installing Software Programs After you've installed the operating system, a screen as shown below will appear. You are ready to install software programs and drivers that have not yet been in- stalled.

  • Page 108: Configuring Superdoctor® Iii

    X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual B-2 Configuring SuperDoctor III The SuperDoctor® III program is a Web-based management tool that supports remote management capability. It includes Remote and Local Management tools. The local management is called the SD III Client. The SuperDoctor® III program included on the CDROM that came with your motherboard allows you to monitor the environment and operations of your system.
  • Page 109 Appendix B: Software Installation Instructions SuperDoctor® III Interface Display Screen-II (Remote Control) Note: The SDIII utility and the user guide can be downloaded from our website at: http://www.supermicro.com/products/accessories/software/ SuperDoctorIII.cfm. For Linux, we will still recommend that you use SuperDoctor II.
  • Page 110 X9DRG-HF+/X9DRG-HTF+ Motherboard User’s Manual Notes...
  • Page 111 (Disclaimer Continued) The products sold by Supermicro are not intended for and will not be used in life support systems, medical equipment, nuclear facilities or systems, aircraft, aircraft devices, aircraft/emergency communication devices or other critical systems whose failure to perform be reasonably expected to result in significant injury or loss of life or catastrophic property damage.

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