Clevo np3130 User Manual
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Clevo np3130 User Manual

Clevo np3130 User Manual

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  • Page 1 V16.1.00...
  • Page 3 Preface Notice The company reserves the right to revise this publication or to change its contents without notice. Information contained herein is for reference only and does not constitute a commitment on the part of the manufacturer or any subsequent vendor. They assume no responsibility or liability for any errors or inaccuracies that may appear in this publication nor are they in anyway responsible for any loss or damage resulting from the use (or misuse) of this publication.

  • Page 4: Erp Off Mode Power Consumption Statement

    Preface R&TTE Directive This device is in compliance with the essential requirements and other relevant provisions of the R&TTE Direc- tive 1999/5/EC. This device will be sold in the following EEA countries: Austria, Italy, Belgium, Liechtenstein, Denmark, Lux- embourg, Finland, Netherlands, France, Norway, Germany, Portugal, Greece, Spain, Iceland, Sweden, Ireland, United Kingdom, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Slovakia, Poland, Slov- enia.
  • Page 5 Preface CE Marking This device has been tested to and conforms to the regulatory requirements of the European Union and has at- tained CE Marking. The CE Mark is a conformity marking consisting of the letters “CE”. The CE Mark applies to products regulated by certain European health, safety and environmental protection legislation.

  • Page 6: Fcc Statement

    Preface FCC Statement (Federal Communications Commission) You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 7: Fcc Rf Radiation Exposure Statement

    Preface FCC RF Radiation Exposure Statement: This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

  • Page 8: Important Safety Instructions

    Preface IMPORTANT SAFETY INSTRUCTIONS Follow basic safety precautions, including those listed below, to reduce the risk of fire, electric shock, and injury to persons when using any electrical equipment: Do not use this product near water, for example near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

  • Page 9: Instructions For Care And Operation

    Preface Instructions for Care and Operation The notebook computer is quite rugged, but it can be damaged. To prevent this, follow these suggestions: Don’t drop it, or expose it to shock. If the computer falls, the case and the components could be damaged. Do not expose the computer Do not place it on an unstable Do not place anything heavy...
  • Page 10 Preface Avoid interference. Keep the computer away from high capacity transformers, electric motors, and other strong magnetic fields. These can hinder proper performance and damage your data. Follow the proper working procedures for the computer. Shut the computer down properly and don’t forget to save your work.

  • Page 11: Servicing

    Preface Servicing Do not attempt to service the computer yourself. Doing so may violate your warranty and may expose you and the computer to electric shock. Refer all servicing to authorized service personnel. Unplug the computer from the power supply. Then refer servicing to qualified service personnel under any of the following conditions: •...

  • Page 12: Power Safety

    Preface Power Safety The computer has specific power requirements: • Only use a power adapter approved for use with this computer.  • Your AC/DC adapter may be designed for international travel but it still requires a steady, Power Safety uninterrupted power supply.

  • Page 13: Polymer Battery Precautions

    Preface Polymer Battery Precautions Note the following information which is specific to polymer batteries only, and where applicable, this overrides the general battery precaution information overleaf. • Polymer batteries may experience a slight expansion or swelling, however this is part of the battery’s safety mecha- nism and is not a cause for concern.

  • Page 14: General Battery Precautions

    Preface General Battery Precautions • Only use batteries designed for this computer. The wrong battery type may explode, leak or damage the computer. • Do not remove any batteries from the computer while it is powered on. • Do not continue to use a battery that has been dropped, or that appears damaged (e.g. bent or twisted) in any way. Even if the computer continues to work with a damaged battery in place, it may cause circuit damage, which may possibly result in fire.

  • Page 15: Cleaning

    Preface Cleaning Do not apply cleaner directly to the computer; use a soft clean cloth. Do not use volatile (petroleum distillates) or abrasive cleaners on any part of the computer. Servicing Do not attempt to service the computer yourself. Doing so may violate your warranty and expose you and the computer to electric shock.

  • Page 16: Travel Considerations

    Preface Travel Considerations As you get ready for your trip, run through this list to make sure the system is ready to go: Check that the battery pack and any spares are fully charged. Power off the computer and peripherals. Close the display panel and make sure it’s latched.
  • Page 17 Preface On the Road In addition to the general safety and maintenance suggestions in this preface, and Chapter 8: Troubleshooting, keep these points in mind: Hand-carry the notebook - For security, don’t let it out of your sight. In some areas, computer theft is very common.
  • Page 18 Preface Developing Good Work Habits Developing good work habits is important if you need to work in front of the computer for long periods of time. Improper work habits can result in discomfort or serious injury from repetitive strain to your hands, wrists or other joints.

  • Page 19: Lcd Screen Care

    Preface Lighting Proper lighting and a comfortable viewing angle can reduce eye strain and shoulder and neck muscle fatigue. • Position the display to avoid glare or reflections from overhead lighting or outside sources of light. • Keep the display screen clean and set the brightness and contrast to levels that allow you to see the screen clearly. •...
  • Page 20 Preface XVIII...

  • Page 21: Table Of Contents

    Preface Contents Notice ................................I ErP Off Mode Power Consumption Statement: ................... II FCC Statement ............................IV FCC RF Radiation Exposure Statement: ..................... V Instructions for Care and Operation ......................VII Servicing ..............................IX Power Safety ..............................X Polymer Battery Precautions ........................XI General Battery Precautions ........................XII Cleaning ..............................
  • Page 22 Preface LCD Panel Open ............................1-6 LED Indicators ............................1-7 Keyboard ..............................1-8 Keyboard Application Settings ........................1-9 Function/Hot Key Indicators ........................1-10 Control Center ............................1-11 Front & Left Views ..........................1-12 Right View & Rear Views ........................1-13 Bottom View ............................1-15 Windows 10 Start Menu ..........................1-16 Right-Clicking the Windows Logo In Start Menu ..................1-17 Start Menu Apps &...
  • Page 23 Preface Touchpad and Buttons/Mouse ........................2-4 Touchpad Sensitivity ..........................2-4 Mouse Properties Control Panel ........................2-5 Mouse & Touchpad Devices ........................2-7 Audio Features ............................2-14 Setup for Audio Recording ........................2-15 Power Management Overview ..............................3-1 The Power Sources ............................3-2 AC/DC Adapter ............................3-2 Battery ................................3-2 Turning On the Computer ..........................3-3 Shutting the Computer Down ........................3-4 Power Plans ...............................3-5 Power-Saving States ..........................3-7...
  • Page 24 Preface Settings Menu Power Controls ........................3-14 Battery Information ..........................3-17 Battery Power ............................3-17 Conserving Battery Power ........................3-18 Battery Life ..............................3-19 New Battery .............................3-19 Recharging the Battery with the AC/DC Adapter ...................3-19 Proper handling of the Battery Pack ......................3-20 Battery FAQ .............................3-21 Drivers &...
  • Page 25 Preface CardReader ..............................4-7 Touchpad ..............................4-7 Control Center ............................4-8 Airplane ..............................4-8 MEI Driver ..............................4-8 Audio .................................4-8 Optional Drivers ............................4-10 BIOS Utilities Overview ..............................5-1 The Setup Utility ............................5-2 Failing the POST ............................5-3 Fatal Errors ..............................5-3 Non-Fatal Errors ............................5-3 Setup Screens .............................5-4 Main Menu ..............................5-5 Advanced Menu ............................5-7 Security Menu ............................5-11 Boot Menu ...............................5-14...
  • Page 26 Preface Wireless LAN ............................6-2 Intel® WLAN Driver Installation ......................6-3 WLAN Configuration in Windows 10 ......................6-4 Bluetooth ..............................6-7 Intel Bluetooth Driver Installation ......................6-8 Bluetooth Configuration in Windows ......................6-9 To Make your Computer Discoverable to Bluetooth Devices ..............6-11 Intel® Software Guard Extensions Driver ....................6-12 Intel SGX Driver Installation ........................6-12 Thunderbolt Port Driver ..........................6-13 IR Camera ..............................6-14...
  • Page 27 Preface 3G/4G Module ............................6-31 3G/4G Configuration in Windows 10 ......................6-33 Troubleshooting Overview ..............................7-1 Basic Hints and Tips ..........................7-2 Backup and General Maintenance ......................7-3 Viruses ...............................7-4 Upgrading and Adding New Hardware/Software ..................7-5 Problems and Possible Solutions .......................7-7 Resolving the “Can’t connect to this network” issue with the 3G/4G Module ........7-15 Interface (Ports &...
  • Page 28 Preface You can configure attached displays from Project...................C-2 Configuring an External Display In Windows ..................C-3 HDMI Audio Configuration ........................C-6 Wireless Display Configuration .......................C-9 Intel® HD Graphics Control Panel ......................C-11 Display Devices & Options ........................C-24 Attaching Other Displays ........................C-25 Specifications Display ..............................D-2 Memory ..............................D-2 Storage ..............................D-2...
  • Page 29 Preface Operating System ............................D-3 Indicators ..............................D-3 BIOS .................................D-3 Environmental Spec ..........................D-3 Dimensions & Weight ..........................D-3 XXVII...
  • Page 30 Preface XXVIII...

  • Page 31: Quick Start Guide Overview

    Quick Start Guide Chapter 1: Quick Start Guide Overview This Quick Start Guide is a brief introduction to the basic features of your computer, to navigating around the computer and to getting your system started. The remainder of the manual covers the following: •...

  • Page 32: Advanced Users

    Quick Start Guide Advanced Users If you are an advanced user you may skip over most of this Quick Start Guide. However you may find it useful to refer to “What to Install” on page 4 - 1 “BIOS Utilities” on page 5 - 1 in the remainder of the User’s Manual.

  • Page 33: Not Included

    Quick Start Guide Not Included Operating Systems (e.g. Windows 10) and applications (e.g. word processing, spreadsheet and database pro- grams) have their own manuals, so please consult the appropriate manuals.  Drivers If you are installing new system software, or are re-configuring your computer for a different system, you will need to install the drivers listed in “Drivers &...

  • Page 34: System Startup

    Quick Start Guide System Startup Remove all packing materials, and place the computer on a stable surface. Securely attach any peripherals you want to use with the notebook (e.g. keyboard and mouse) to their ports. Attach the AC/DC adapter to the DC-In jack on the left of the computer, then plug the AC power cord into an outlet, and connect the AC power cord to the AC/DC adapter (make sure you use the adapter when first setting up the computer, as to safeguard the computer during shipping the battery will be locked to not power the system until first connected to the AC/DC adapter).

  • Page 35: System Software

    Quick Start Guide System Software Your computer may already come with system software pre-installed. Where this is not the case, or where you are re-configuring your computer for a different system, you will find the Windows 10 (64-bit) operating system is supported.

  • Page 36: Lcd Panel Open

    Quick Start Guide LCD Panel Open Figure 1 - 2 LCD Panel Open  Built-in PC Camera Wireless Device Operation Aboard Windows Hello Aircraft Infrared Camera (Factory Option) The use of any portable PC Camera LED electronic transmission Built-In devices aboard aircraft is Microphone/Array usually prohibited.

  • Page 37: Led Indicators

    Quick Start Guide LED Indicators The LED indicators on the computer display helpful information about the current status of the computer. Icon Color Description Orange DC Power is Plugged In Green The Computer is On Blinking Green The Computer is in Sleep Mode Orange The Battery is Charging Green...

  • Page 38: Keyboard

    Quick Start Guide Keyboard  The keyboard has a numerical keypad for easy numeric data input, and function keys Other Keyboards to change operational features instantly. If your keyboard is dam- aged or you just want to make a change, you can Function Keys use any standard USB keyboard.

  • Page 39: Keyboard Application Settings

    Quick Start Guide Keyboard Application Settings (Factory Option) If your computer includes an illuminated keyboard, you will need to install the keyboard Control Center appli- cation driver (see “Control Center” on page 4 - 8) and you can then select the type of keyboard as appropriate for your model’s configuration (you can only select keyboards supported by your system).

  • Page 40: Function/Hot Key Indicators

    Quick Start Guide Function/Hot Key Indicators The function keys (F1 - F12 etc.) will act as hot keys when pressed while the Fn key is held down. In addition to the basic function key combinations; visual indicators are available when the hot key utility is installed. Keys Function Keys...

  • Page 41: Control Center

    Quick Start Guide Control Center When in the Windows Desktop application (not in the Start screen) press the Fn + Esc key combination, or double-click the icon in the notification area of the taskbar to toggle the Control Center on/off. The Con- trol Center gives quick access to frequently used controls and enables you to quickly turn the camera/touch pad on/off (see Appendix B...

  • Page 42: Front & Left Views

    Quick Start Guide Front & Left Views Figure 1 - 6 Front & Left Views LED Indicators DC-In Jack USIM Card Reader (for 3G/4G cards) USB 3.0 Type A Port  (USB 3.1 Gen 1) Power Button USB Ports Headphone-Out The USB 3.0 ports capable of 5Gbps (SuperSpeed) are classified as USB 3.1 Gen 1.

  • Page 43: Right View & Rear Views

    Quick Start Guide Right View & Rear Views Figure 1 - 7 Right & Rear Views USB 3.0 (USB 3.1 Gen 1) Type C Port USB 3.1 Gen 2 Type C / Thunder-  bolt™ 3 Combo Port (Factory Battery Information Option) Always completely discharge, then fully charge, a new battery before using it.
  • Page 44 Quick Start Guide  Information for USB/Thunderbolt Combo Port Install the driver as instructed in “Thunderbolt Port Driver” on page 6 - 13. This will install the Thunderbolt software to your computer, and this can be accessed by clicking or double-clicking the icon in the Start screen, Desktop app or notification area of the taskbar.

  • Page 45: Bottom View

    Quick Start Guide Bottom View Figure 1 - 8 Bottom View RJ-45 LAN Jack Vent/Fan Intake/ Outlet Speakers  Bottom Cover Appearance Note that some design styles will have a bottom cover that differs in ap- pearance slightly form that pictured here. ...

  • Page 46: Windows 10 Start Menu

    Quick Start Guide Windows 10 Start Menu Most of the apps, control panels, utilities and programs within Windows 10 can be accessed from the Start Menu by clicking the icon in the taskbar in the lower left corner of the screen (or by pressing the Windows Logo Key on the keyboard).

  • Page 47: Right-Clicking The Windows Logo In Start Menu

    Quick Start Guide Right-Clicking the Windows Logo In Start Menu Right-click the Start Menu icon (or use the Windows Logo Key + X key combination) to bring up an advanced Context Menu of useful features such as Control Panel, Programs and Features, Power Options, Task Manager, Search, File Explorer, Command Prompt, Device Manager and Network Connections etc.

  • Page 48: Start Menu Apps & Tiles

    Quick Start Guide Start Menu Apps & Tiles The Windows 10 Start Menu will contain a number of apps, and many more will be installed as you add more applications etc. Not all of these apps can fit on the screen so may need click and drag the handles at the edge of the screen to expand the menu in order to view all the apps (you can use the scroll bar to move up and down the screen).
  • Page 49 Quick Start Guide Pinning/Unpinning Apps & Programs to/from the Start Menu To make things easy to find you can add and remove tiles for apps and programs to the Start Menu. Right-Click on a program’s icon and select Pin to Start from the drop-down menu. To remove an app or program from the Start Menu right-click the icon and select Unpin from Start.

  • Page 50: Windows 10 Control Panel

    Quick Start Guide Windows 10 Control Panel In many instances throughout this manual you will see an instruction to open the Control Panel. The Control Panel can be accessed in a number of ways in Windows 10. • Right-click the Start Menu icon in the taskbar in the lower left corner of the screen and select Control Panel from the menu.

  • Page 51: Settings

    Quick Start Guide Settings The Settings item in the Start Menu (and also as an App) gives you quick access to a number of system settings control panels allowing you to adjust settings for System, Devices, Network & internet, Personalization, Ac- counts, Time &...

  • Page 52: Windows 10 Taskbar

    Quick Start Guide Windows 10 Taskbar In many instances throughout this manual you will see an instruction to access the notification area of the task- bar. The notification area of the taskbar in the bottom right of the screen. Some of the Control Panels and appli- cations referred to throughout the course of this manual can be accessed from here.

  • Page 53: Video Features

    Quick Start Guide Video Features You can switch display devices, and configure display options, from the Display control panel (in Appearance and Personalization). Click Adjust resolution to make changes to the appearance of the display and to detect and configure any attached displays. In Windows 10 it is possible to quickly configure external displays from the Project menu ( press the Windows logo key on your keyboard and the P key).
  • Page 54 Quick Start Guide To access Display (Control Panel) and Screen Resolution in Windows: Go to the Control Panel. Click Display (icon) and Adjust Resolution - In the Appearance and Personalization category. Make and changes required from the Display, Resolution, Orientation or Multiple display menus. Click Apply to save the settings.
  • Page 55 Quick Start Guide Display Settings: You can quickly adjust the display by right-clicking the desktop and selecting Display Settings (Figure 1 - 18). Adjust the settings using the sliders in the menu or click Advanced display settings (Figure 1 - 18) to change resolution.
  • Page 56 Quick Start Guide To access the Intel(R) HD Graphics Control Panel: Right-click the desktop and select Intel(R) Graphics Settings from the menu. Click the icon in the notification area of the Desktop taskbar and select Intel(R) Graphics Settings from the menu.

  • Page 57: Power Options

    Quick Start Guide Power Options Power Options (Hardware and Sound) can be accessed from the Control Panel. The Power button item in Start Menu (or the context menu) may be used to Shut down or Restart (you can also add Hibernate/Sleep to the menu - see page 28).
  • Page 58 Quick Start Guide You can also use the context menu (right-click the Start Menu icon or press the Windows logo + X key combination) to Sign out, Sleep, Hibernate, Shut down, and Restart.  Adding Hibernate/Sleep to the Power Men Go to the Power Options (Hardware and Sound) control panel.
  • Page 59 Quick Start Guide Minimum Screen Resolution Settings Windows 10 has minimum screen resolution requirements. Right-click a blank area of the Desktop and select Screen Resolution (or go to the Display control panel). Adjust the Resolution to make sure that it is at least 1024 * 768, although preferably 1366 * 768 or above. Figure 1 - 22 - Screen Resolution Power Options 1 - 29...
  • Page 60 Quick Start Guide 1 - 30...

  • Page 61: Features & Components Overview

    Features & Components Chapter 2: Features & Components Overview Read this chapter to learn more about the following main features and components of the computer: • Hard Disk Drive/Solid State Drive • Multi-In-1 Card Reader • Touchpad and Buttons/Mouse • Audio Features Overview 2 - 1...

  • Page 62: Hard Disk Drive/Solid State Drive

    Features & Components Hard Disk Drive/Solid State Drive   The hard disk drive/solid state drive is used to store your data in the computer. The Bottom Cover Bottom Cover hard disk can be taken out to accommodate other serial (SATA) hard disk drives, Removal Warning Removal Warning however you will need to contact your distributor/supplier to do this in order to avoid...

  • Page 63: Multi-In-1 Card Reader

    Features & Components Multi-In-1 Card Reader The card reader allows you to use some of the latest digital storage cards. Push the card into the slot and it will appear as a removable device, and can be accessed in the same way as your hard disk (s). Make sure you install the card reader driver (see “CardReader”...

  • Page 64: Touchpad And Buttons/Mouse

    Features & Components Touchpad and Buttons/Mouse  The Touchpad is an alternative to the mouse; however, you can also add a mouse to Touchpad Cleaning your computer through one of the USB ports. The Touchpad buttons function in In order to improve pad much the same way as a two-button mouse.

  • Page 65: Mouse Properties Control Panel

    Features & Components Mouse Properties Control Panel  You can configure the functions from the Mouse control panel in Windows as fol- Disabling the lows. Touchpad Right-click the Start Menu icon. If you need to disable Select Control Panel. the Touchpad for any Click Mouse (Hardware and Sound >...
  • Page 66 Features & Components Figure 2 - 3 Mouse Properties Control Panels 2 - 6 Mouse Properties Control Panel...

  • Page 67: Mouse & Touchpad Devices

    Features & Components Mouse & Touchpad Devices You can also configure the functions from the Mouse & touchpad control panel in Devices in the Settings control panel as follows. Click the Settings item in the Start Menu (this is also as an App or All Settings in the Action Center).
  • Page 68 Features & Components Touchpad Settings You can disable the Touchpad by clicking the Touchpad button to turn it off. You can set the system to automatically disable the internal Touchpad when an ex- ternal USB point device (e.g a USB mouse) is attached. Click “Leave touchpad on when a mouse is connected”...
  • Page 69 Features & Components Touchapd Taps Make sure “Allow taps on the touchpad” is on if you want to use the tap feature. The Delay feature helps prevent recognizing taps on the pad by accident, by recog- nizing when your palm is resting on it or brushing its surface while you are typing. Use the drop-down menu to either turn of any delay, or to adjust the delay to your preference.
  • Page 70 Features & Components You to use a specific gesture or taps on the surface of the pad to perform specific actions to manipulate documents, objects and applications, and these may be en- abled or disabled by clicking on the appropriate button. Figure 2 - 7 Mouse &...
  • Page 71 Features & Components The two-finger tap acts as a right-click mouse action and can bring up context menus etc. The two-finger scrolling feature works in most scrollable windows and allows you to scroll horizontally and vertically. Place two fingers, slightly separated, on the Touchpad surface and slide both fingers in the direction required (in a straight con- tinuous motion).
  • Page 72 Features & Components The three and four-finger taps may be configured may be used to trigger Cortana Search or the Action Center. Figure 2 - 10 Mouse & Touchpad Select Actions The three finger-drags & slides gesture may be used to enhance navigation with a variety of applications such as browsing the Internet or scrolling through a photo viewer.
  • Page 73 Features & Components The following is an overview of the main gestures you can use with your Touchpad. Figure 2 - 12 Touchpad Gestures Mouse & Touchpad Devices 2 - 13...

  • Page 74: Audio Features

    Features & Components Audio Features  You can configure the audio options on your computer from the Sound control Volume Adjustment panel in Windows, or from the Realtek HD Audio Manager icon in the taskbar The sound volume level notification area/control panel (right-click the taskbar notification area icon can be clicking using the bring up an audio menu).

  • Page 75: Setup For Audio Recording

    Features & Components Setup for Audio Recording  To record audio sources on your computer at optimum quality follow the instruc- tions below: Disabling Front Jack Detection Go to the Control Panel. It is recommended that Click Realtek HD Audio Manager (Hardware and Sound), or right-click the you do not disable front taskbar icon and select Sound Manager.
  • Page 76 Features & Components 2 - 16...

  • Page 77: Power Management Overview

    Power Management Chapter 3: Power Management  Overview OS Note Power management To conserve power, especially when using the battery, your computer power man- functions will vary slight- agement conserves power by controlling individual components of the computer ly depending on your (the monitor and hard disk drive) or the whole system.

  • Page 78: The Power Sources

    Power Management The Power Sources  The computer can be powered by either an AC/DC adapter or a battery pack. Forced Off AC/DC Adapter If the system “hangs”, and the Ctrl + Alt + Del Use only the AC/DC adapter that comes with your computer. The wrong type of AC/ key combination doesn’t DC adapter will damage the computer and its components.

  • Page 79: Turning On The Computer

    Power Management Turning On the Computer Now you are ready to begin using your computer. To turn it on simply press the pow- er button on the front panel. When the computer is on, you can use the power button as a Stand by/Hibernate/ Shutdown hot-key button when it is pressed for less than 4 seconds (pressing and holding the power button for longer than this will shut the computer down).

  • Page 80: Shutting The Computer Down

    Power Management Shutting the Computer Down Note that you should always shut your computer down by choosing the Shut down command as this will help prevent hard disk or system problems. Use the Power item in the Start Menu and select Shut down. You can also use the context menu (right-click the Start Menu icon or press the Windows logo...

  • Page 81: Power Plans

    Power Management Power Plans  The computer can be configured to conserve power by means of power plans (Con- Resuming trol Panel > Power Options). You can use (or modify) an existing power plan, or Operation create a new one. Table 3 - 1, on The settings may be adjusted to set the display to turn off after a specified time, and page 3 - 11...
  • Page 82 Power Management Each Windows power plan will also adjust the processor performance of your ma- chine in order to save power. This is worth bearing in mind if you are experiencing any reduced performance (especially under DC/battery power). Choose High performance (you may need to click Show additional plans to view the High performance plan) for maximum performance when the computer is pow- ered from an AC power source.

  • Page 83: Power-Saving States

    Power Management Power-Saving States  You can use power-saving states to stop the computer’s operation and restart where Wake On LAN you left off. Windows 10 uses the Sleep, Hibernate and Shut Down power-saving Support states. Wake-On-LAN is only supported from Sleep or Sleep Hibernate states...

  • Page 84: Hibernate

    Power Management Hibernate Hibernate uses the least amount of power of all the power-saving states and saves all of your information on a part of the hard disk before it turns the system off. If a power failure occurs the system can restore your work from the hard disk; if a power failure occurs when work is saved only to memory, then the work will be lost.

  • Page 85: Configuring The Power Buttons

    Power Management Configuring the Power Buttons  The power/sleep button (Fn + F12 key combo) and closed lid may be set to send the Password computer in to a power-saving state. Click Choose what the power buttons do on Protection the left menu in Power Options to bring up the menu.
  • Page 86 Power Management Adding Hibernate/Sleep to the Power Menu Add Hibernate/Sleep to the Power Menu as follows. Go to the Power Options (Hardware and Sound) control panel. Click “Change settings that are currently unavailable” Click Choose what the power buttons do. Click to put a check in the Hibernate/Sleep box under Shutdown settings.

  • Page 87: Resuming Operation

    Power Management Resuming Operation You can resume operation from power-saving states by pressing the power button, or in some cases pressing the sleep button (Fn + F12 key combo). Power Status To Resume Icon Color Table 3 - 1 Power Off Press the Power Button Resuming Press the Power Button...

  • Page 88: Power Conservation Modes

    Power Management Power Conservation Modes  This system supports Power Saving power management features that place comput- ers (CPU, hard drive, etc.) into a low-power sleep modes after a designated period Power Conservation of inactivity. Adjust Power Conservation Modes from the Control Center: Modes The Power Saving set- Press the Fn + Esc key combination to toggle the Control Center on/off.
  • Page 89 Power Management Ctrl + Alt + Delete Key Combination You can use the CTRL + ALT + DEL key combination from almost any of the Win- dows 10 interfaces/Apps to bring up a full-screen displaying Lock, Switch User, Sign out, Change a password and Task Manager options. If you click the Power icon in the lower right corner of the screen a power management option menu ap- pears to display Sleep, Shut down, and Restart.

  • Page 90: Settings Menu Power Controls

    Power Management Settings Menu Power Controls The Settings item in the Start Menu (and also as an App) gives you access to a num- ber of power settings control panels which enable you to quickly adjust power op- tions. Click System to access the menu including the power option settings. Figure 3 - 9 Settings 3 - 14 Settings Menu Power Controls...
  • Page 91 Power Management Battery Saver Battery Saver will display the battery level, and by clicking Battery Use you can see the current state of battery usage by application etc. Click Battery saver settings to adjust the battery saver level. Figure 3 - 10 Settings >...
  • Page 92 Power Management Power & Sleep Power & sleep gives you quick access to Screen and Sleep settings. Click Addi- tional power settings to go to the main power options control panel. Figure 3 - 11 Settings > Power & Sleep 3 - 16 Settings Menu Power Controls...

  • Page 93: Battery Information

    Power Management Battery Information  Follow these simple guidelines to get the best use out of your battery. Low Battery Battery Power Warning Your computer’s battery power is dependent upon many factors, including the pro- When the battery is criti- grams you are running, and peripheral devices attached.

  • Page 94: Conserving Battery Power

    Power Management Conserving Battery Power  • Use a power plan that conserves power (e.g Power saver), however note that this may have an affect on computer performance. Windows Mobility Center • Lower the brightness level of the LCD display. The system will decrease LCD brightness slightly to save power when it is not powered by the AC/DC adapter.

  • Page 95: Battery Life

    Power Management Battery Life Battery life may be shortened through improper maintenance. To optimize the life and improve its performance, fully discharge and recharge the battery at least once every 30 days. We recommend that you do not remove the battery yourself as the removal of the bottom cover may violate the terms of your warranty.

  • Page 96: Proper Handling Of The Battery Pack

    Power Management Proper handling of the Battery Pack  • DO NOT disassemble the battery pack under any circumstances Caution • DO NOT expose the battery to fire or high temperatures, it may explode • DO NOT connect the metal terminals (+, -) to each other Danger of explosion if battery is incorrectly re- placed.

  • Page 97: Battery Faq

    Power Management Battery FAQ How do I completely discharge the battery? Use the computer with battery power until it shuts down due to a low battery. Don’t turn off the computer even if a message indicates the battery is critically low, just let the computer use up all of the battery power and shut down on its own.
  • Page 98 Power Management Click Change plan settings (after creating it) and click Change plan settings > Change advanced power settings. Figure 3 - 15 Change Plan Settings / Change Advanced Power Settings 3 - 22 Battery Information...
  • Page 99 Power Management Scroll down to Battery and click + to expand the battery options. Choose the options below (click Yes if a warning appears): Figure 3 - 16 Power Options Advanced Settings - Battery • Low battery levels = 0% •...
  • Page 100 Power Management How do I fully charge the battery? When charging the battery, don’t stop until the LED charging indicator light changes from orange to green. How do I maintain the battery? Completely discharge and charge the battery at least once every 30 days or after about 20 partial discharges.

  • Page 101: Drivers & Utilities

    Drivers & Utilities Chapter 4: Drivers & Utilities  This chapter deals with installing the drivers and utilities essential to the operation or Driver Installation & improvement of some of the computer’s subsystems. The system takes advantage of Power some newer hardware components for which the latest versions of most available op- When installing driv- erating systems haven’t built in drivers and utilities.

  • Page 102: Driver Installation

    Drivers & Utilities Driver Installation Insert the Device Drivers & Utilities + User’s Manual disc into an attached DVD drive. Click the message “Tap to choose what happens with this disc.” Click Run autorun.exe. Click Install Drivers (button), or Option Drivers (button) to access the Optional driver menu. Figure 4 - 1 - Drivers Installer Screen 1 4 - 2 Driver Installation...
  • Page 103 Drivers & Utilities Check the driver installation order from Table 4 - 1, on page 4 - 4 (the drivers must be installed in this order) which is the same as that listed in the Drivers Installer menu below. Click to select the driver you wish to install, (you should note down the drivers as you install them). Follow the instructions for each individual driver installation procedure as listed on the following pages.
  • Page 104 Drivers & Utilities Win 10 Drivers (64-bit) Page # Win 10 Drivers (64-bit) Other / Options Page # System Required Chipset Page 4 - 7 Wireless LAN Page 6 - 2 Video (VGA) Page 4 - 7 Bluetooth Page 6 - 7 Page 4 - 7 Intel®...

  • Page 105: Updating/Reinstalling Individual Drivers

    Drivers & Utilities Manual Driver Installation Updating/Reinstalling Individual Drivers Click Browse CD/DVD (button) in the Drivers Install- If you wish to update/reinstall individual drivers it er application and browse to the executable file in the may be necessary to uninstall the original driver.To do appropriate driver folder.

  • Page 106: User Account Control

    Drivers & Utilities User Account Control  If a User Account Control prompt appears as part of the driver installation procedure, click Continue or Driver Installation General Guidelines Allow, and follow the installation procedure as direct- The driver installation procedure outlined in this Chapter (and in Chapter 7 Options &...

  • Page 107: Driver Installation Procedure

    Drivers & Utilities Driver Installation Procedure Insert the Device Drivers & Utilities + User’s Manual Note: If the computer enters a deep sleep mode during disc and click Install Drivers (button). installation, you will be prompted to plug in a network cable, and click OK, to continue installation.

  • Page 108: Control Center

    Drivers & Utilities Control Center Audio 1. Click 6.Install Control Center AP > Yes. 1. Click 9.Install Audio Driver > Yes. 2. Click Next > Install. 2. Click Next. 3. Click Finish to restart the computer. 3. Click Finish to restart the computer. Airplane After installing the audio driver the system will not re- turn to the Drivers Installer screen.
  • Page 109 Drivers & Utilities  Windows Update After installing all the drivers make sure you enable Check for updates in order to get all the latest security updates etc. (all updates will include the latest hotfixes from Microsoft). To enable Windows Update make sure you are con- nected to the internet: Click the Start Menu and select the Settings item.

  • Page 110: Optional Drivers

    Drivers & Utilities Optional Drivers See the pages indicated in Table 4 - 1, on page 4 - 4 for the driver installation procedures for any modules in- cluded in your purchase option. Models A & B Figure 4 - 3 - Optional Drivers Installer Screen Note that you need to install both the WLAN &...

  • Page 111: Bios Utilities Overview

    BIOS Utilities Chapter 5: BIOS Utilities  Overview BIOS Screens Note that BIOS This chapter gives a brief introduction to the computer’s built-in software: screens pictured these pages are intend- If your computer has never been set up, or you are making important changes to the ed for guidance in set- system (e.g.

  • Page 112: The Setup Utility

    BIOS Utilities The Setup Utility  Each time you turn on the computer the system takes a few seconds to conduct a BIOS Settings POST, including a quick test of the on-board RAM (memory). Warning As the POST proceeds, the computer will tell you if there is anything wrong. If there Incorrect settings can is a problem that prevents the system from booting, it will display a system summary cause your system to...

  • Page 113: Failing The Post

    BIOS Utilities Failing the POST Errors can be detected during the POST. There are two categories, “fatal” and “non- fatal”. Fatal Errors These stop the boot process and usually indicate there is something seriously wrong with your system. Take the computer to your service representative or authorized distributor/supplier as soon as possible.

  • Page 114: Setup Screens

    BIOS Utilities Setup Screens  The following pages contain additional advice on portions of the Setup. Along the top of the screen is a menu bar with menu headings. When you select a heading, a Setup Menus new screen appears. Scroll through the features listed on each screen to make chang- Setup menus es to Setup.

  • Page 115: Main Menu

    BIOS Utilities Main Menu Figure 5 - 2 Main Menu System Time & Date (Main Menu) The hour setting uses the 24-hour system (i.e., ØØ = midnight; 13 = 1 pm). If you can change the date and time settings in your operating system, you will also change these settings.
  • Page 116 BIOS Utilities SATA Port # (Main Menu) Pressing Enter opens the sub-menu to show the configuration of a optical Device/ HDD on the computer’s SATA Ports. OffBoard SATA/NVme Controller Configuration (Main Menu) Pressing Enter opens the sub-menu to show the configuration of any devices on the off board SATA/NVme Controller if applicable.

  • Page 117: Advanced Menu

    BIOS Utilities Advanced Menu Figure 5 - 3 Advanced Menu Advanced Chipset Control (Advanced Menu) The sub-menu here allows you to change the settings for the VT-d, FlexiCharger, SW Guard Extensions and DDI Control. Advanced Menu 5 - 7...
  • Page 118 BIOS Utilities VT-d (Advanced Menu > Advanced Chipset Control)  Enable/disable Intel® Virtualization Technology for Directed I/O (VT-d) from this menu. This extends Intel's Virtualization Technology (VT) by providing hard- FlexiCharger Warning ware assists for a virtualization solution. If you leave the FlexiCh- FlexiCharger (Advanced Menu >...
  • Page 119 BIOS Utilities SW Guard Extensions (Advanced Menu > Advanced Chipset Control) Intel provides SGX, which is a set of instructions allowing user-level code a degree of security, and privacy, from the operating system. DDI Control (Advanced Menu > Advanced Chipset Control) You can change DDI (Display Digital Interface) control from DDI to mDP (Mini DisplayPort) or DDI to TBT (Thunderbolt) here to support external displays connected to these ports.
  • Page 120 BIOS Utilities Intel (R)Thunderbolt Support (Advanced Menu > Intel(R) Thunderbolt) For USB 3.0 (USB 3.1 Gen 1) Type C / Thunderbolt™ 3 Combo Port (Factory Option) You can enable/disable the Intel (R) Thunderbolt port support for the combo port, or you can disable the port altogether.

  • Page 121: Security Menu

    BIOS Utilities Security Menu  Security Menu The changes you make here affect the access to the Setup utility itself, and also access to your machine as it boots up after you turn it on. These settings do not affect your machine or network passwords which will be set in your...
  • Page 122 BIOS Utilities Note: To clear existing passwords press Enter and type the existing password, then  press Enter for the new password (without typing any password entry) and Enter again to confirm the password clearance. Password Warning If you set a boot pass- Set User Password (Security Menu) word (Password on boot You can set a password for user mode access to the Aptio Setup Utility.
  • Page 123 BIOS Utilities Secure Boot Control (Security Menu) Secure Boot prevents unauthorized operating systems and software from loading during the startup process. Secure Boot is available as a menu option if you have enabled UEFI Boot (see “UEFI Boot (Boot Menu)” on page 5 - 15).

  • Page 124: Boot Menu

    BIOS Utilities Boot Menu Figure 5 - 7 Boot Menu  BIOS Screens Note that BIOS screens pictured these pages are intend- ed for guidance in set- ting up your system’s BIOS. BIOS versions are sub- ject to constant change and revision, therefore your computer’s actual When you turn the computer on it will look for an operating system (e.g.
  • Page 125 BIOS Utilities Boot Option Priorities (Boot Menu) Press Enter to access the menu, use the arrow keys to move up and down the menu, and press Enter to select a device from the Boot Option # list (the selected device will be highlighted in white).

  • Page 126: Exit Menu

    BIOS Utilities Exit Menu Figure 5 - 8 Exit Menu Click Save Changes and Reset to save all changes made. Choosing to Discard Changes, or Exit Discarding Changes, will wipe out any changes you have made to the Setup. You can also choose to restore the original Setup defaults that will re- turn the Setup to its original state, and erase any previous changes you have made in a previous session.

  • Page 127: Modules & Options Overview

    Modules & Options Chapter 6: Modules & Options  Overview Wireless Device Operation Aboard This chapter contains information on the following modules, which may come with Aircraft your computer, depending on the configuration purchased. If you are unsure please The use of any portable contact your service representative.

  • Page 128: Wireless Lan

    Modules & Options Wireless LAN  If your purchase option includes the Combination Wireless LAN & Bluetooth Wireless Device module then install the driver as instructed overleaf. Operation Aboard Aircraft Make sure you install the drivers in the order indicated in Table 4 - 1, on page 4 - The use of any portable Note that you need to install both the WLAN &...

  • Page 129: Intel® Wlan Driver Installation

    Modules & Options Intel® WLAN Driver Installation 1. Make sure the system is not in Airplane Mode, and then insert the Device Drivers & Utilities + User’s Manual disc into an attached DVD drive. 2. Click Option Drivers (button). 3. Click 1.Install WLAN Driver > Yes. 4.

  • Page 130: Wlan Configuration In Windows 10

    Modules & Options WLAN Configuration in Windows 10 You can configure a wireless connection using one of the following options, how- ever make sure the Wireless LAN module is turned on (and not in Airplane Mode) before configuration begins. Click the Wireless icon in the notification area of the taskbar.
  • Page 131 Modules & Options Enter a network security key (password) if required, and click Next. You can choose to share or connect to devices or not. When you are connected to the network access point it will display Connected status Select any connected network and click Disconnect to disconnect from a connected access point.
  • Page 132 Modules & Options You can click the Airplane Mode button to turn the mode On or Off. 10. You need to either use Airplane Mode, or to turn the WLAN module off aboard aircraft. 11. If you click on Network Settings to bring up Network & Internet for a more comprehensive list of network and internet settings including Wi-Fi (can be turned on/off), Airplane mode (Airplane mode and Wireless devices can be turned on/off) VPN, Dial-up, Ethernet and Proxy.

  • Page 133: Bluetooth

    Modules & Options Bluetooth  If your purchase option includes the Combination Wireless LAN & Bluetooth Wireless Device module then install the driver as instructed overleaf. Operation Aboard Aircraft Make sure that the module is on (i.e. the system is not in Airplane Mode) before in- The use of any portable stalling the driver.

  • Page 134: Intel Bluetooth Driver Installation

    Modules & Options Intel Bluetooth Driver Installation 1. Make sure the system is not in Airplane Mode, and then insert the Device Drivers & Utilities + User’s Manual disc into an attached DVD drive. 2. Click Option Drivers (button). 3. Click 2.Install Combo BT Driver > Yes. 4.
  • Page 135 Modules & Options Bluetooth Configuration in Windows Click the Settings item in the Start Menu and then click Devices (or click the Blue- tooth icon in the taskbar and click Add a Bluetooth Device). Click Bluetooth and make sure Bluetooth is On and a list of discovered devices will appear.
  • Page 136 Modules & Options Enter the code into your Bluetooth enabled device and click Yes on the computer to complete the pairing. Select a device and click Remove Device to disconnect from any device. Figure 6 - 6 Devices > Bluetooth Remove Device 6 - 10 Bluetooth...

  • Page 137: To Make Your Computer Discoverable To Bluetooth Devices

    Modules & Options To Make your Computer Discoverable to Bluetooth Devices Click the Settings item in the Start Menu and then click Devices. Click Bluetooth and under Related Settings click More Bluetooth options (or click the Bluetooth icon in the taskbar Open Settings). In Bluetooth Settings make sure that Allow Bluetooth devices to find this PC check box (Discovery) has a check inside it.

  • Page 138: Intel® Software Guard Extensions Driver

    Modules & Options Intel Software Guard Extensions Driver ® Install the Intel® Software Guard Extensions Driver which provides a set of in- structions allowing user-level code a degree of security, and privacy, from the oper- ating system. Intel SGX Driver Installation 1.

  • Page 139: Thunderbolt Port Driver

    Modules & Options Thunderbolt Port Driver If you have included the Thunderbolt 3 combo port (factory option) in your pur- chase configuration then you need to install the driver. Before installing the Thunderbolt driver it is necessary to initialize the port first. To do so simply insert any USB Type C device (e.g.

  • Page 140: Ir Camera

    Modules & Options IR Camera The Infrared camera is compatible with the Windows Hello facial recognition system. The IR Camera provides a user-friendly interface with a single form of ver- ification to log on to your computer. To use the system you will first need to install the driver as follows: IR Camera Driver Installation 1.

  • Page 141: Ir Camera Module Configuration

    Modules & Options IR Camera Module Configuration  Before setting up the facial recognition system make sure that: • The system is powered by the AC/DC adapter (if the system is powered by the bat- Facial Scanning tery then facial recognition will not work). with Glasses •...
  • Page 142 Modules & Options Click Get Started and the Windows Hello Setup Wizard will then guide you through the set up process to scan your face. You will need to key in the pin number on initial setup. Figure 6 - 9 Windows Hello Setup (Get Started &...
  • Page 143 Modules & Options Keep looking directly at the screen and the system will scan your face (the blue bar underneath your picture indicates the progress of the scan). Figure 6 - 10 Windows Hello Setup (Scan in Progress) IR Camera 6 - 17...
  • Page 144 Modules & Options 10. The system will then prompt with “All Set!”, so click Close to exit the Setup Wizard. Figure 6 - 11 Windows Hello Setup (All Set!) & Logon Prompts  IR Camera and Power- Saving If you turn off the PC Camera (e.g.

  • Page 145: Intel® Rapid Storage Technology

    Modules & Options Intel Rapid Storage Technology ®  Install the Intel® Rapid Storage Technology driver to support your AHCI mode IRST and M.2 PCI-e SATA drive. SSDs Note that Intel® Rapid IRST Driver Installation Storage Technology 1. Insert the Device Drivers & Utilities + User’s Manual disc into an attached does not support M.2 DVD drive.

  • Page 146: Pc Camera Module

    Modules & Options PC Camera Module When the PC Camera application is run the LED indicator to the left of the camera will be illuminated (see Figure 1 - 2 on page 1 - 6). Note that you need to use the Camera app in Windows to take pictures and capture video.

  • Page 147: Camera App

    Modules & Options Camera App Make sure the PC Camera is turned on by using the Fn + F10 key combination (or Control Center button). Run the Camera app from the Start menu by clicking on the Camera app icon (you can type “camera”...
  • Page 148 Modules & Options Click Settings to access the camera settings menu to make adjustments for Camera Button long key press function, Photo Aspect ratio, Framing grid, video recording frame rates, Flicker reduction and Digital video stabilization.  Camera Settings The Self Timer may be set to take Photos after 2, 5 or 10 sec- onds and can also be set to continue taking pictures until the camera button is pressed again.

  • Page 149: Taking Pictures/Capturing Video

    Modules & Options Taking Pictures/Capturing Video Make sure the PC Camera is turned on by using the Fn + F10 key combination (or Control Center button). Run the Camera app from the Start menu by clicking on the Camera app icon (you can type “camera”...
  • Page 150 Modules & Options Captured photos and videos will be saved to the Photos app stored in the Start menu (type Photos into the search box if you cannot find the app). Figure 6 - 16 Photo App (For Captured Photos & Videos) 6 - 24 PC Camera Module...

  • Page 151: Trusted Platform Module

    Modules & Options Trusted Platform Module (Optional) The TPM security chip allows you to create and manage digital certificates for user and platform authentication. This type of security is usually administered within large enterprises and organizations, and therefore requires implementation by a sys- tem administrator before users can access security features.

  • Page 152: Enabling & Managing Tpm

    Modules & Options Enabling & Managing TPM  Restart the computer. Enter the Aptio Setup Utility pressing F2 during the POST/startup. Clearing TPM Use the arrow keys to select the Security menu. Information Select TPM Configuration and press Enter to access the sub-menu. You can select Pend- Press Enter under Security Device Support menu and select Enable.

  • Page 153: Tpm Management In Windows

    Modules & Options TPM Management in Windows You can manage your TPM settings from within Windows: Go to the Control Panel. Click BitLocker Drive Encryption (System and Security). Click TPM Administration. Figure 6 - 18 BitLocker Drive Encryption (TPM Administration) Trusted Platform Module 6 - 27...
  • Page 154 Modules & Options The TPM Management window allows you to configure the TPM within Windows. As TPM is usually administered within large enterprises and organizations, your system administrator will need to assist you in managing the information here. Figure 6 - 19 Trusted Platform Module (TPM) Management on...

  • Page 155: Tpm Actions

    Modules & Options TPM Actions Click Prepare the TPM and follow the instructions in the Wizard to prepare the TPM (this will probably require a restart of the computer and confirmation of the setting changes after restart by pressing the appropriate F key). After the restart the TPM will be prepared and you can then use the Actions menu to Turn TPM off, Change Owner Password, Clear TPM or Reset TPM Lockout.
  • Page 156 Modules & Options BitLocker BitLocker Drive Encryption can be used in conjunction with the TPM to encrypt data on the disk. Access the Microsoft BitLocker Drive Encryption control panel applet from the Windows control panel (System and Security). Click Turn on Bit Locker. Follow the on-screen instructions to setup BitLocker, and make sure you have a removable media (e.g.

  • Page 157: 3G/4G Module

    Modules & Options 3G/4G Module  (Factory Option) Wireless Device If you have included an optional UMTS/HSPA+ based 3G Module (Universal Mo- Operation Aboard bile Telecommunications System or High Speed Packet Access) module or LTE Aircraft (Long Term Evolution) 4G module (see “Communication”...
  • Page 158 Modules & Options 3G/4G Module USIM Card Installation  Insert the USIM card as illustrated below (pay careful attention to the orientation of the card as the gold contact side of the card should face downwards) until it clicks USIM Card Orientation fully into position.

  • Page 159: 3G/4G Configuration In Windows 10

    Modules & Options 3G/4G Configuration in Windows 10  You can configure a 3G/4G connection as below, however make sure the system is not in Airplane Mode before configuration begins. You can connect to a 3G/4G con- Connecting to the Cellular Network nection in much the same way as the WLAN connection.
  • Page 160 Modules & Options 6 - 34...

  • Page 161: Troubleshooting Overview

    Troubleshooting Chapter 7: Troubleshooting Overview Should you have any problems with your computer, before consulting your service representative, you may want to try to solve the problem yourself. This chapter lists some common problems and their possible solutions. This can’t anticipate every problem, but you should check here before you panic. If you don’t find the answer in these pages, make sure you have followed the instructions carefully and observed the safety precautions in the preface.

  • Page 162: Basic Hints And Tips

    Troubleshooting Basic Hints and Tips Many of the following may seem obvious but they are often the solution to a problem when your computer ap- pears not to be working. • Power - Is the computer actually plugged into a working electrical outlet? If plugged into a power strip, make sure it is actually working.

  • Page 163: Backup And General Maintenance

    Troubleshooting Backup and General Maintenance • Always backup your important data, and keep copies of your OS and programs safe, but close to hand. Don’t forget to note the serial numbers if you are storing them out of their original cases, e.g. in a CD wal- let.

  • Page 164: Viruses

    Troubleshooting Viruses • Install an Anti-Virus program and keep the definitions file (the file which tells your program which viruses to look for) up to date. New computer viruses are discovered daily, and some of them may seriously harm your computer and cause you to lose data. Anti-Virus programs are commercially available and the defini- tions file updates are usually downloadable directly from the internet.

  • Page 165: Upgrading And Adding New Hardware/Software

    Troubleshooting Upgrading and Adding New Hardware/Software • Do not be tempted to make changes to your Windows Registry unless you are very sure of what you are doing, otherwise you will risk severely damaging your system. • Don’t open your computer or undertake any repair or upgrade work if you are not comfortable with what you are doing.
  • Page 166 Troubleshooting • Thoroughly check any recent changes you made to your system as these changes may affect one or more system components, or software programs. If possible, go back and undo the change you just made and see if the problem still occurs. •...

  • Page 167: Problems And Possible Solutions

    Troubleshooting Problems and Possible Solutions Problem Possible Cause - Solution You turned on the power but it doesn’t Battery missing / incorrectly installed. Check the battery bay, make sure the work. battery is present and seated properly (the design of the battery only allows it to go in one way).
  • Page 168 Troubleshooting Problem Possible Cause - Solution The system will not wake up from a Wake on LAN is supported in AC mode only. power saving state (Sleep/Hibernate) When the system enters a power saving state the plugged in AC/DC adapter on network activity (Wake on LAN) even should be connected, and should remain connected, in order to allow the though I have plugged in the powered...
  • Page 169 Troubleshooting Problem Possible Cause - Solution Nothing appears on screen. The system is in a power saving mode. Toggle the sleep/resume key combination, Fn + F4 (see “Configuring the Power Buttons” on page 3 - The screen controls need to be adjusted. Toggle the screen control key combinations Fn + F8/F9.
  • Page 170 Troubleshooting Problem Possible Cause - Solution The sound cannot be heard or the volume The volume might be set too low. Check the volume control in the Volume is very low. Control Panel in the Windows notification area, or use the key combination Fn + F5 and F6 (see “Keyboard Application Settings”...
  • Page 171 Troubleshooting Problem Possible Cause - Solution The system freezes or the screen goes The system’s power saving features have timed-out. Use the AC/DC adapter, dark. press the sleep (Fn + F4) key combination, or press the power button if no LEDs are lit.
  • Page 172 Troubleshooting Problem Possible Cause - Solution I have used Update Driver in Device It is very important that the drivers are installed in the order indicated in Chapter Manager (Unknown device > Other 4 (which is the numbered installation order on the Device Drivers & Utilities + Devices) to try and install the Airplane User’s Manual disc).
  • Page 173 Troubleshooting Problem Possible Cause - Solution When using a Bluetooth headset the This is a common issue with Bluetooth headsets. To resolve this issue do the audio appears to be mono and not following (you will need to repeat this procedure after every boot up, restart, stereo.
  • Page 174 Troubleshooting Problem Possible Cause - Solution I can’t hear any sound from the You need to enable listening to the microphone in the audio control panel in microphone in my connected headset, order to hear any sound through your connected headset as follows: when trying to test the audio playback.

  • Page 175: Resolving The "Can't Connect To This Network" Issue With The 3G/4G Module

    Troubleshooting Resolving the “Can’t connect to this network” issue with the 3G/4G Module If you have issues connecting to the cellular network when you are attempting to use the 3G/4G network then you may need to manually connect to the Internet access point name (APN). Usually the Internet APN is set automatically, however if your cellular data connection isn't working, you should try manually entering a new Internet APN based on your location and mobile operator.
  • Page 176 Troubleshooting 7 - 16...

  • Page 177: Interface (Ports & Jacks) Overview

    Interface (Ports & Jacks) Appendix A: Interface (Ports & Jacks) Overview The following chapter will give a quick description of the interface (ports & jacks) which allow your computer to communicate with external devices, connect to the internet etc. Interface (Ports & Jacks) A - 1...

  • Page 178: Notebook Ports And Jacks

    Interface (Ports & Jacks) Notebook Ports and Jacks Item Description Card Reader The card reader allows you to use some of the latest digital storage cards. Push the card into the slot and it will appear as a removable device. •...
  • Page 179 Interface (Ports & Jacks) Item Description Mini DisplayPort 1.3 The Mini DisplayPort is a digital display interface standard that allows a digital audio/video interconnect, between the computer and its external display or a home-theater system. There are two Mini DisplayPorts on this computer. Note When you enable a display only connection for the Thunderbolt port (in the BIOS) then one of the DisplayPorts will be turned off.
  • Page 180 Interface (Ports & Jacks) Item Description USB 3.0 (USB 3.1 Gen 1 These USB ports are for low-speed peripherals such as keyboards, mice or scanners, and for Type A) Port high-speed peripherals such as external HDDs, digital video cameras or high-speed scanners etc.
  • Page 181 Interface (Ports & Jacks) Item Description Install the driver as instructed in “Thunderbolt Port Driver” on page 6 - 13. This will install the Thunderbolt software to your computer, and this can be accessed by clicking or double-clicking the icon in the Start screen, Desktop app or notification area of the taskbar.
  • Page 182 Interface (Ports & Jacks) A - 6...

  • Page 183: Control Center Overview

    Control Center Appendix B: Control Center Overview The following chapter will give a quick description of the functions of the Control Center. The Control Center gives quick access to frequently used controls, power management features and enables you to quickly turn mod- ules on/off.
  • Page 184 Control Center Power Modes You can set a Power Mode by clicking the appropriate icon at the top of the Control Center. Each power mode will affect the Power Conservation Mode, Airplane Mode, Power Plan and PC camera power etc. You can click a Control Center icon to set an overall power mode and then click individual icons in the Control Center to power on/off the Touchpad and PC camera.
  • Page 185 Control Center Control Center Menus The Control Center contains 2 menu headings (System Program & Device) under the Power Modes. Click the menu headings and then click any of the buttons outlined on the following pages (note that the Backlight Keyboard item only appears for computers with the optional illuminated keyboard).
  • Page 186 Control Center Power Status (System Program) The Power Status icon will show whether you are currently powered by the battery, or by the AC/DC adapter plugged in to a working power outlet. The power status bar will show the current battery charge state. Brightness (System Program) The Brightness icon will show the current screen brightness level.
  • Page 187 Control Center Power Conservation (System Program) This system supports Power Saving power management features that place computers (CPU, hard drive, etc.) into a low-power sleep modes after a desig- nated period of inactivity (see “Power Conservation Modes” on page 3 - 12).
  • Page 188 Control Center TouchPad/PC Camera (Device) Click either of these buttons to toggle the TouchPad or camera module’s power status. The icon will appear dimmed when it is disabled Note that the power status of the camera module is also effected by the Power Mode selected (see Table B - 1, on page B - Enter Sleep Timer (Device)

  • Page 189: Video Driver Controls

    Video Driver Controls Appendix C: Video Driver Controls  Video Card Options The basic settings for configuring the LCD are outlined in “Video Features” on page 1 - Note that card types, specifications and driv- Intel Video Driver Installation ers are subject to contin- updates changes.

  • Page 190: Configure Other Displays Using Project

    Video Driver Controls Configure Other Displays Using Project You can configure attached displays from Project. Attach your display to the appropriate port, and turn it on. Press the + P key combination. Click on any one of the options from the menu to select PC screen only, Duplicate, Extend or Second screen only.

  • Page 191: Configuring An External Display In Windows

    Video Driver Controls Configuring an External Display In Windows Attach your external display to the appropriate port, and turn it on. Go to the Control Panel. Click Display (icon) and Adjust Resolution (Appearance and Personalization). Click the Detect button. The computer will then detect any attached displays. Figure C - 2 Screen Resolution Multiple Displays...
  • Page 192 Video Driver Controls You can configure the displays from the Multiple Displays menu. Figure C - 3 Screen Resolution Multiple Display Options • Duplicate these displays - Shows an exact copy of the main display desktop on the other displays) •...
  • Page 193 Video Driver Controls The System Control Panel in Settings may also be used to configure displays. Attach your external display to the appropriate port, and turn it on. Click the Start Menu and click Settings > System (or right-click the desktop and select Display Settings).

  • Page 194: Hdmi Audio Configuration

    Video Driver Controls HDMI Audio Configuration  HDMI (High-Definition Multimedia Interface) carries both audio and video signals. Volume Adjustment In some cases it will be necessary to go to the Sound control panel and manually The sound volume level configure the HDMI audio output as per the instructions below. can be clicking using the Go to the Sound control panel.
  • Page 195 Video Driver Controls Adjust the HDMI settings from the control panel tabs. Click OK to close the Sound control panel. Figure C - 6 HDMI Device Properties HDMI Audio Configuration C - 7...
  • Page 196 Video Driver Controls HDMI Notes  • Connect a device with HDMI support to the HDMI-Out port BEFORE attempt- ing to play audio/video sources through the device. Other Applications • To play audio sources through your external display’s (TV or LCD) speakers If you are using a third you will need to go to the audio configuration control panel on the display and party application to play...

  • Page 197: Wireless Display Configuration

    Video Driver Controls Wireless Display Configuration Note that no driver or application is required for wireless display in Windows 10. Press the + P key combination. Click Connect to a wireless display at the bottom of the Project screen and follow the steps to connect to any wireless enabled display.
  • Page 198 Video Driver Controls You may then need to input a pin number for the device to which you are connecting and click Next. The display will then connect (for specific settings for your display see the documentation supplied with your compatible adapter/display for full details). Go to the Project menu and click Disconnect to temporarily disconnect from the wireless display.

  • Page 199: Intel® Hd Graphics Control Panel

    Video Driver Controls Intel HD Graphics Control Panel ® Advanced video configuration options are provided by the Intel HD Control Pan- ® el. To access the control panel see below and overleaf: Right-click the Desktop and select Intel(R) Graphics Settings from the menu. Figure C - 8 Right-Click Desktop (Intel Graphics...
  • Page 200 Video Driver Controls Double-click the Intel(R) HD Graphics control panel in the Windows Control Panel. Figure C - 10 Control Panel Intel Graphics ® Settings C - 12 Intel® HD Graphics Control Panel...
  • Page 201 Video Driver Controls You may make changes to any of the graphics properties by clicking the appropriate  menu panel and adjusting the settings from the menus. Home Click the Home button to return to the main menu screen in any of the sub- menu screens.
  • Page 202 Video Driver Controls Display  Click either General Settings or Color Settings to make display adjustments, in- cluding configuration for any attached external displays. Multiple Display At least one other dis- play must be attached in order to view multiple display selection tions.
  • Page 203 Video Driver Controls Click the Display menu at the top of the screen to display the sub-menus. The Mul-  tiple Displays menu allows you to configure the display mode of any attached dis- plays (see “Attaching Other Displays” on page C - 25).
  • Page 204 Video Driver Controls The Custom Resolutions sub-menu allows you to adjust the display (or any at- tached display) to any width, height, refresh rate, color depth and underscan percent- age of your choice. Note that incorrect settings can cause system instability and even possible component damage, so this is adjusted at your own risk.
  • Page 205 Video Driver Controls This menu allows you to choose how 3D images are displayed. Performance gives the smoothest motion of images, Quality displays the most detail, Balanced Mode provides better computer performance with good quality and Custom allows you to configure the Anisotropic Filtering and Vertical Sync and features to your prefer- ences.
  • Page 206 Video Driver Controls Options and Support Hot Key Manager in Options and Support allows you to create hot keys for open- ing the application and scaling etc. Click Apply to save changes. Figure C - 16 Intel ® HD Graphics Control Panel Options and Support...
  • Page 207 Video Driver Controls Click the Options menu at the top of the screen to display the sub-menus. The In-  formation Center provides details on System Information, the Built-In Display and any attached displays. Preferences Go to the Preferences sub-menu in Options to configure the preferences for the Intel®...
  • Page 208 Video Driver Controls Video The Video menu allows you to brighten or darken movies, or to switch to vivid col- ors. The Preview image will display a sample image using the current settings. You can Save Profile and name the Profile to recall the settings at any time. Click Apply to save changes (select Color Enhancement or Image Enhancement from the menu).
  • Page 209 Video Driver Controls Click the Video menu at the top of the screen to display the sub-menus.The Image Enhancement menu allows you to adjust the Sharpness, Skin Tone Enhance- ment, Noise Reduction, Contrast Enhancement and Film Mode Detection. Click Apply to save changes. Figure C - 19 Intel ®...
  • Page 210 Video Driver Controls Power The battery life can be extended through dynamic control of the frame rate if Ex- tended Battery Life for Gaming is enabled. Settings can be selected for when the system is powered by battery or is plugged in. Figure C - 20 Intel ®...
  • Page 211 Video Driver Controls Profiles You can select one of the preset profiles (Brighten Video, Darken Video and En- hance Video Colors) from the menu on the left. Alternatively you can go through the menus to make adjustments to your preferences for Display, Color, Video, Op- tions and Support and Power (tick any boxes for the settings required), and then Save the settings to a profile (which may be imported or exported).

  • Page 212: Display Devices & Options

    Video Driver Controls Display Devices & Options  Note that you can use external displays connected to the HDMI-Out port and/or ex- 4K2K Videos on 4K2K ternal monitor port. See your display device manual for supported formats. External Displays Note you may experi- ...

  • Page 213: Attaching Other Displays

    Video Driver Controls Attaching Other Displays  To Clone Displays: Multiple Display Attach your external display to the HDMI-Out port/external monitor port, and turn it on. Go to the Intel(R) HD Graphics Control Panel control panel and click Display > At least one other dis- Multiple Displays (sub-menu).
  • Page 214 Video Driver Controls To Enable Extended Mode:  Attach your external display to the HDMI-Out port/external monitor port, and turn it on. Go to the Intel(R) HD Graphics Control Panel control panel and click Display > Display Settings Multiple Displays (sub-menu). Extended Desktop Click Extended from the Select Display Mode menu.
  • Page 215 Video Driver Controls To Enable Collage Mode:  Attach your external display to the appropriate port, and turn it on. Go to the Intel(R) HD Graphics Control Panel control panel and click Display > Collage Mode Multiple Displays (sub-menu). Click Collage from the Select Multiple Display Mode menu. Collage mode is used to Click Enable Collage and click On.
  • Page 216 Video Driver Controls C - 28...
  • Page 217 Specifications Appendix D: Specifications  Latest Specification Information The specifications listed in this Appendix are correct at the time of going to press. Certain items (particularly processor types/ speeds and CD/DVD device types) may be changed, updated or delayed due to the manufacturer's release schedule. Check with your distributor/supplier for details.

  • Page 218: Memory

    Specifications Display 2 * Built-In Speakers Card Reader Built-In Array Microphone (Factory Option) 13.3” / 33.78cm QHD+ (3200 * 1800), Embedded Multi-In-1 Card Reader FHD (1920 * 1080), HD+ (1600 * 900), Pointing Device & Keyboard - MMC/ RS MMC 16:9, 2.85mm Thick Backlit Panel - SD/ Mini SD / SDHC/ SDXC Built-in TouchPad or ClickPad with Multi-...

  • Page 219: Power Management

    Specifications Intel® Dual Band Wireless-AC 8265 Security Environmental Spec (2*2 802.11 a/c) WLAN Bluetooth M.2 Security (Kensington® Type) Lock Slot Temperature 2230 Combo Module (Factory Option) ° ° BIOS Password Operating: C - 35 Intel® Dual Band Wireless-AC 3168 Intel® PTT for systems without TPM Non-Operating: -20°C - 60°C (1*1 802.11 a/c) WLAN...
  • Page 220 Specifications D - 4...

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