Section 9: Troubleshooting - Everwarm CHK-15-120 Installation Manual

PROBLEM
System does
not turn on
Can't feel any
heat
GFCI tripping
on thermostat
Heat works,
but then shuts
off
Floor keeps
heating after it
should stop
PLEASE NOTE: THIS IS A TROUBLESHOOTING DOCUMENT. IF YOU ARE NOT QUALIFIED
TO DO ELECTRICAL WORK, WE RECOMMEND HIRING A QUALIFIED, LICENSED
ELECTRICIAN. ANY TROUBLESHOOTING WORK SHOULD BE DONE WITH THE POWER
REMOVED FROM THE CIRCUIT UNLESS OTHERWISE INDICATED. IF YOUR PROBLEM
CAN'T BE RESOLVED WITH THESE TIPS, CALL EverWarm CORPORATION AT
(855)558.5200. THESE TIPS ARE PROVIDED TO ASSIST WITH TROUBLESHOOTING THE
FLOOR WARMING SYSTEM. RESULTS ARE NEVER GUARANTEED. EverWarm
CORPORATION DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR DAMAGE
OR INJURY THAT MAY OCCUR FROM USING THESE TIPS. REFER TO THE INSTALLATION
GUIDE OR OTHER APPROPRIATE INSTRUCTIONS AND WARNINGS REGARDING
S E C T I O N 9
1
PAGE 38
TROUBLESHOOTING
POSSIBLE SOLUTION
• Check that circuit breaker is on
• Check that thermostat is turned on.
• Make sure that the GFCI on the circuit breaker is
not tripped on either the thermostat or the Sheet.
• Check wiring at thermostat.
• Confirm that the floor sensor is on and that the
temperature is not set too low (thermostat
installation guide).
• Check the temperature set point on thermostat.
• Make sure the thermostat is set for ambient air and
floor temperature.
• Tripping is often caused by moisture.
• Double check OHMs readings making sure there
are no loose connections.
• Call customer support 1.855.558.5200
• Check the thermostat floor sensor setting.
• Make sure the thermostat is set on both floor
and ambient settings.
• Make sure the floor sensor is in an appropriate location.
• Thermostat "bypassed" or switch on. The control has
the proper wire connections per diagram on back, but
your multi-meter shows full line voltage on the "load
side" of the control when you believe it should not
• be sending power to the floor. If it is a programmable
control, there may be an error in programming.
(Check installation guide).
• There may be a problem with the floor temperature
sensor itself, or it may not be in the proper location.
INSTALLATION, USE, AND MAINTENANCE.
CarbonicHeat Radiant Floors