Troubleshooting - Alcatel IDEAL XCITE Manual

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Troubleshooting ........................

Before contacting the service center, you are advised to
follow the instructions below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your device as this
may affect its performance.
• Use Factory data reset and the upgrade tool to perform
device formatting or software upgrading. ALL User device
data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised
to fully backup the device data and profile via Android
Manager before doing formatting and upgrading.
My device cannot be switched on or is frozen
• When the device cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
• When the device falls into a loop during power on-off
animation and the user interface cannot be accessed, long
press the Power key and Volume up key at the same time to
enter Safe Mode. This eliminates any abnormal OS booting
issues caused by 3rd party apps.
• If neither method is effective, please power off the device
using the Power and the Volume up key, (holding both
together).
My device has not responded for several minutes
• Restart your device by pressing and holding the Power key.
• Long press the Power key for 8 seconds to power off your
phone.
• Long press the Power key for 10 seconds or more to reboot.
My device turns off by itself
• Check that your screen is locked when you are not using
your device, and make sure the Power key is not mis-
contacted due to unlocked screen.
) the battery for optimal
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