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Damage as result of physical abuse regardless of cause.
•
If the device is Rooted devices.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or
any of its affiliates be liable for incidental or consequential damages of
any nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some locations
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
Fully charge (
) the battery.
•
Avoid storing large amounts of data on your phone as this may
affect its performance.
•
Use Factory data reset and the upgrade tool to perform
formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
My phone cannot be switched on or is frozen
•
When the smartphone cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed, then
try to switch on again.
•
When the smartphone falls into a loop during power on-off
animation and the user interface cannot be accessed, press and
hold the Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My smartphone has not responded for several minutes
Restart your smartphone by pressing and holding the Power key.
•
26
IP5027_4020A_QG_USA_04_140821.indd 26-27
My phone turns off by itself
•
Check that your screen is locked when you are not using your
smartphone, and make sure the Power key is not accidentally
contacted while the screen is unlocked.
•
Check the battery charge level.
My smartphone cannot charge properly
•
Make sure that your battery is not completely discharged; if the
battery power has been empty for a long period of time, it may
take around 20 minutes to display the battery charger indicator
on the screen.
•
Make sure charging is carried out under normal conditions (0°C
to +40°C).
•
When abroad, check that the voltage input is compatible.
My smartphone cannot connect to a network or "No
service" is displayed
•
Try connecting in another location.
•
Verify network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is
available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have touched Call.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
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2014/8/21 10:04:59
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