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Alcatel IDOL 5 Faq
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Alcatel IDOL 5 Faq

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FAQ For IDOL 5™
i.
Basic Setting
1. How can I set up my Alcatel device when I turn it on for the first time?
2. How can I change the language of the device?
3. How can I check the IMEI number of my Alcatel device?
4. How can I check the device's system version, model number, Android version, Baseboard
version, and Kernel version?
5. How can I make a screenshot?
6. How can I change the permissions for my apps?
ii.
Home screen
7. How do I interact with the status bar?
8. How do I use the Quick settings?
9. How do I add new apps or widgets to the Home screen?
10. How do I change the wallpaper?
11. How do I set a screen lock?
iii.
Phone call
12. How can I answer or divert a call?
13. How can I silence the ringer of incoming calls?
14. Where can I check recent call records?
15. How can I switch to mute mode during a call?
16. How can I listen to voicemail?
iv.
Contact
17. How can I add the number in a message to the contacts?
18. How can I import contacts from the SIM card?
19. How can I back up my phone number and contacts to my Google account?
v.
Ringtone & Sounds
20. How can I change the default ringtone and volume for incoming calls?
21. How can I change ringtone to vibration?
22. How can I set an MP3 as a ringtone?
23. How can I change the ringtone of the alarm?
24. How can I adjust the volume of media, alarm and ringtone quickly?
25. How can I set priority interruptions?
vi.
Message
26. How can I add an attachment in an MMS?
27. How can I forward a message to another contact?
28. How can I delete messages?
29. How can I change the input method?

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Summary of Contents for Alcatel IDOL 5

  • Page 1 FAQ For IDOL 5™ Basic Setting 1. How can I set up my Alcatel device when I turn it on for the first time? 2. How can I change the language of the device? 3. How can I check the IMEI number of my Alcatel device? 4. How can I check the device’s system version, model number, Android version, Baseboard version, and Kernel version? 5. How can I make a screenshot? 6. How can I change the permissions for my apps? Home screen 7. How do I interact with the status bar? 8. How do I use the Quick settings? 9. How do I add new apps or widgets to the Home screen? 10. How do I change the wallpaper? 11. How do I set a screen lock? iii. Phone call 12.
  • Page 2 vii. Internet & Applications 30. How can I switch to recently-used apps? 31. How can I use split screen? 32. How can I connect to a mobile network? 33. How can I connect to a Wi-Fi network? viii. Bluetooth 34. How can I turn on Bluetooth and pair with another Bluetooth device? 35. How can I change the name of my Bluetooth? 36. How can I configure or unpair a Bluetooth device? Camera 37. How can I take photos with the camera? 38. Where can I check my photos? Music & Video 39. How can I stop the music that is playing? 40. How can I play music? 41. How can I create a new play list? Email 42. How can I create a POP3/IMAP email account? xii. Back up & Reset 43. How can I back up my data with phone? 44. How can I perform a factory reset on my phone? xiii. Storage 45.
  • Page 3 53. How can I connect my phone to a PC via USB cable? 54. What kinds of inappropriate phone using habit may cause battery potential risk?
  • Page 4 Basic Setting How can I set up my Alcatel device when I turn it on for the first time? The first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by following the instructions. A series of screens will lead you through the setup process. You also have the option to skip some steps during the process. You can set screen lock to prevent others from using this phone without your permission.
  • Page 5 2. How can I change the language of the device?(same as android N Q2) Change language of your phone by accessing into main menu -> “Settings” -> “Language & input” -> “Languages” -> Add a language-> Choose the language that you want to add. ->Press and drag the language to the top to set.
  • Page 6 3. How can I check the IMEI number of my Alcatel device? You can check the IMEI information from the IMEI label which was stuck to the battery jar or battery cover, or by touching *#06# in dial keypad, or by going to main menu -> “Settings” -> “About phone” -> “Status” -> “IMEI information”.
  • Page 7 4. How can I check the device’s system version, model number, Android version, Baseband version, and Kernel version? You can check the information by accessing into menu -> “Settings” -> “About phone”. 5. How can I make a screenshot? Users can share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app. Push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 6. How can I change the permission for my apps? (same as android N Q6) You can change the “app permission” in the Settings > Apps>selecting an app and then clicking Permissions. Use the toggles to switch individual permissions on or off.
  • Page 8 Home screen How do I interact with status bar?(same as android N Q9) Its icon appears on the top of the screen when you receive a notification. You may also hear a sound notice depending on your sound setting. With the notification bar, you can: 1) See your notifications by swiping your finger down from the top of the screen. 2) Respond to a notification by touching it. 3) Dismiss a notification bar by swipe it sideways. 4) Dismiss all event-based notifications by touching CLEAR ALL at the bottom right corner of screen. Some on-going notifications may remain. 5) Access to quick settings by dragging the Status Bar down again in the Notification Panel or drag the Status Bar down with two fingers and then you can access more settings by touching the icon at the top right corner of the screen.
  • Page 9 How do I add new apps or widgets on the Home screen? To add new applications on the Home screen, touch the menu icon , you will see all the applications. Long-press and drag an application to your desired screen. To add new widgets to the Home screen, long press the Home screen that’s not occupied, touch icon “WIDGETS”, you will see all the widgets at the bottom. Touch and drag a widget to your desired screen.
  • Page 10 10. How do I change the wallpaper? (same as android N Q12) You can set wallpaper by accessing menu-> “Settings” -> “Display” -> “Wallpaper”. Select a wallpaper source from “Gallery/Live wallpapers/Photos/Wallpapers”, select wallpaper as you like and touch “Set wallpaper” at the top. How do I set screen lock? In order to protect your personal information, you can adjust your phone’s lock settings by pressing “Menu” key at Home screen -> “ Settings”->"Lock screen"->Touch the type of lock you would like to use. After you set a lock, a lock screen displays whenever your screen is woken up, requesting pattern, PIN, or other specified key. Take pattern for example. Draw a pattern, and then touch “Confirm” to finish the setting.
  • Page 11 Notes: Screen lock options are listed in the approximate order of the strength of their security, starting with “None” and “Swipe”, which provide no security.
  • Page 12 iii. Phone call 12. How can I answer or divert a call? (same as android N Q14，更换图片) The incoming call screen will open when you receive a phone call. It shows caller ID and any additional information about the caller that you have saved in People app. If there‘s any call missed, you will get a notice from notification bar or you can check all incoming call records in the call log tab of Phone app. Touch to answer Touch to reject Touch to send messages You can edit text quick response in the “Phone” app-> press the menu key in the top right corner of screen -> “Settings” ->“Quick responses”. How can I silence the ringer of incoming calls? （same as android N Q15） There’re 3 ways to silence the ringer before answering the call. Way 1: Press the Volume Up/Down button on the side of your device. Way 2：Enable Gesture function by going to menu-> “Settings”-> “Gestures” -> activate “Turn over to mute”, then you can mute incoming calls by turning the phone over when a call is coming. ...
  • Page 13 How can I switch to mute mode during a call? 1) Press the Volume Up/Down button on the side of your device 2) Press the power button on the side of your device 3) Enable Gesture function by going to menu-> “Settings”-> “Gestures” -> activate “Turn over to mute” 15. How can I listen to voicemail? (same as android N Q20) When you have a new voicemail message, the voicemail icon appears in the notification bar. Swipe down the status bar and touch it to view your notifications. You can also change you voicemail settings by accessing into menu->Touch “Phone” -> press the menu key in the top right corner of screen -> “Settings” -> Call settings-> Voicemail, then change setting.
  • Page 14 How can I add the number in a message to the contacts? You can follow below steps to add numbers in a message to contacts by opening the message-> touch , then pop up window to save the number into the contact 17. How can I import contacts from SIM card? (same as android N Q22) You can follow below steps to import contacts. 1) Touch “Contacts” app to open contact screen 2) Touch menu key in the top right corner of screen, then a menu appears 3) Touch “Import/Export” 4) Choose the one you want to copy from contacts, then touch “NEXT”. Choose the one you want to copy contacts to and touch “NEXT”. 5) Select the contacts you want to Import/Export. 6) Touch “ ” in the top to finish the contacts import. 18. How can I back up my phone number and contacts to my Google account? (same as android N Q23) If you have a Google Account, any contacts associated with that account are automatically backed up by Google. This means all of your contacts are always available...
  • Page 15 several options. a. Import your contacts directly into your Google Account. 1) Install the SIM card with your contacts on it in your new phone 2) Touch “Contacts” app 3) Touch “SIGN IN TO AN ACCOUNT”. 4) Touch Google 5) Sign in a Google account. Or you can touch on the right top of the screen->Settings->Manage Accounts->Add account->Touch Google to add an account Then all contact lists will be synchronized to your account. b. You can also follow below steps to finish contacts back up 1) Touch “Settings” from Home screen or under main menu. 2) Touch “Accounts”. 3) Touch Add account 4) Touch Google 5) Sign in a Google account Then all contact lists will be synchronized to your account. Ringtone & Sounds 19. How can I change default ringtone and volume for incoming calls?(same as android N Q24) Your phone uses sounds and vibrations to note you for some news, including ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes. a. Change default ringtone for incoming calls 1) Touch “Settings” icon from Home screen or under main menu. 2) Touch “Sound”.
  • Page 16 3) Touch “Phone ringtone”, you will see a list of ringtones 4) Touch a ringtone to select and hear it. 5) Touch “OK” to confirm your final selection. b. Change volume for incoming calls 1) Touch “Settings” icon from Home screen or under main menu. 2) Touch “Sound”. 3) You will see a Volume Bar. Please drag to adjust the volume. 20. How can I change ringtone to vibration? (same as android N Q25) To activate Vibrate, press the down volume key until you feel the phone vibrate. To resume normal ringtone, press the up volume key. 21. How can I set an MP3 as a ringtone? (same as android N Q26) Follow below steps to set an MP3 as phone ringtone. 1) Open the “Music” app, you will see the music list...
  • Page 17 2) Touch , then a list of options appears 3) Touch “Use as ringtone”. Your ringtone will be changed. 22. How can I change the ringtone of the alarm? (same as android N Q27) Follow below steps to change the ringtone of alarm. Touch and open “Clock” app. Touch alarm icon at the top Touch related alarm to get further setting...
  • Page 18 Touch ringtone, then a list of ringtone appears. Touch a ringtone to select and hear it. How can I adjust the volume of media, alarm and ring quickly? Press the volume down key and touch the arrow. You will see the Volume bar of each sound. Drag the slider to your preferred volume.
  • Page 19 24. How can I set priority interruptions? (same as android N Q29) Touch “Settings” icon from the Home screen or under main menu. Touch “Sound”. Touch “Do not disturb” You can set priority interruptions by checking Events and reminders/Calls/Messages. You can also set interruptions mode when calls and notifications arrive.
  • Page 20 Message How can I add an attachment in an MMS? You can set message limit for MMS as following steps. 1) Open “Messaging” app. 2) Touch “Menu” key. 3) Touch “Settings”. 4) Touch “ADVANCED”. 5) Touch “Multimedia message (MMS)”-->Touch "Maximum message size" 6) Choose a size limit. You can attach any attachment within this size according to the following steps: 1) Touch “Messaging” icon to open it 2) Touch to create a new message 3) Touch to add pictures, videos, audios… 4) Touch to select what you want to attach in the new message. 26. How can I forward a message to other contacts? (same as android N Q31) Follow below steps to forward messages. 1) Touch to open the message 2) Touch and hold the message that you want to forward. 3) Touch Forward icon at the top of the screen. 4) Enter the recipient number or select from the contacts 27.
  • Page 21 2) Touch and hold for seconds on the message that you want to delete. 3) Touch Delete icon at the top of the screen 4) Touch “DELETE” in the warning window You can follow below steps to delete a conversation. 1) Touch to open the “Messaging” app, you will see all the conversation list 2) Touch and hold a conversation that you want to delete until a trash can icon appears at the top of screen. 3) If you want to delete more conversations, you can touch them to choose 4) Touch the trash can icon at the top of screen to delete all checked conversations. How can I change the input method? There are 2 ways to change the input methods. Way1: 1) Touch “Settings” icon from Home screen. 2) Touch “Language & input” 3) Touch to choose the input method you want. vii.
  • Page 22 1) When you open up the app draw, you can easily switch between the apps that are running with just a tap of your finger. 2) Also ,you can drag left or right with your finger to kill the task 30. How can I use split screen?(same as android N Q35) Touch the Menu key in the bottom right corner of screen, the recently used applications appear. Drag one of the applications to the top to use split screen.
  • Page 23 Touch the menu key to switch between apps You can also double click the menu key to jump the last opening app. How can I connect to a mobile network? It depends on your carrier and service plan; your phone may connect automatically to your carrier’s available data network. Or you may need to insert a SIM card or configure details for a specific carrier. 32. How does my phone connect to a Wi-Fi network? (same as android N Q37) Wi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings. To use Wi-Fi, you need to connect to a wireless access point, or “hotspot”. Some hotspots are open and you can connect to them easily. But others implement security features which require more steps to set up, like, digital certifications, passwords or other ways to ensure that only authorized users can connect.
  • Page 24 Turn on Wi-Fi by following these steps: Touch “Settings” icon from Home screen or under main menu Touch Wi-Fi Turn the switch to “On” position, the device will scan for available networks and display the names. *Secured networks are indicated with a lock icon. *If the device finds a network that you connected to previously, it connects to it. Touch a network name to see more details or connect to it. Enter a password or other credentials to connect network. viii. Bluetooth How can I turn on Bluetooth and pair with another Bluetooth device? (same as android N Q39) Bluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters. To connect to a Bluetooth device, you must turn on your phone’s Bluetooth radio. The first time you use a new Bluetooth device, you must pair it with the one you want to connect. Then both devices should know how to connect each other securely. After that, they will connect automatically.
  • Page 25 34. How can I change the name of my Bluetooth? (same as android N Q40) You can follow below steps to rename the Bluetooth. 1) Touch “Settings” 2) Touch “Bluetooth” *Make sure the Bluetooth is turned on 3) Touch Menu key in the top right corner of screen 4) Touch “Rename this device” Type the name you want and press “Rename” to save. 35. How can I configure or unpair a Bluetooth device? (same as android N Q41) Some Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device. You can follow below steps to unpair a Bluetooth device.
  • Page 26 Touch “Settings” icon from Home screen or under main menu Touch “Bluetooth” *Make sure the Bluetooth is turned on Touch the Quick Settings icon beside the connected Bluetooth device you want to configure A screen opens that allows you to change the device’s name or unpair it. Camera How can I take photos with camera? Your Camera app is a combination of camera and camcorder.
  • Page 27 HDR mode Capture count down More modes Touch to turn on/off flash Video mode photo mode PANO mode SOL-MO mode Touch to switch between main camera and Gallery front camera. Touch to take pictures 37. Where can I check my photos? You can check your photos by visiting the Photos app and Gallery app.
  • Page 28 Music & Video 38. How can I stop the music that is playing? (same as android N Q44) You can stop the playing music by swiping down the notification bar, touch icon to stop the music. Or you can touch “Music” app from home or under main menu->touch stop icon to stop the music on the bottom. 39. How can I play music? (same as android N Q45) Touch the “Music” app from home or under main menu. You will find four libraries in which all songs are classified: Songs, Albums, Artists, Playlists and Genres. Choose the music you want to listen to and touch it to play. 40. How can I create a new play list?(same as android N Q46) Follow these steps to create a new play list. 1) Touch “Music” app from home or under main menu. 2) Touch , then a list of options appears 3) Touch “Add to playlist” 4) You can choose to add in current playlist or to create a new one. 5) If you want to create a new playlist, enter the name in the open window and touch “Save”.
  • Page 29 Email 41. How can I create POP3/IMAP email account? (same as android N Q47) You can set up external POP3 or IMAP email accounts in your phone. Usually, that is very useful for work email. It means you can check your work email with your device. You never have to worry about missing any important emails. 1) Touch “Email” App to open it. An email setup wizard will guide you through the steps to set up an email account. 2) Enter the email address and touch MANUAL SETUP to choose the type of your account and then enter your password to sign in.
  • Page 30 download options. Touch Next icon , then the email account is created in your phone. 5) You can enter the settings by touching the menu icon on the left top of the screen to change the account name and display name in outgoing emails. xii. Back up & Reset 42. How can I back up my data with phone? (same as android N Q48) Please back up data though the following steps. Go “Settings” touch “Backup and reset” activate “Back up my data” in the open window How can I perform a factory reset on my phone? You can follow below steps to reset your phone in the boot status. 1) Go to “Settings” 2) Touch "Backup and reset" 3) Touch “Factory data reset” to start. 4) Touch “RESET PHONE” in the open window 5) Touch “ERASE EVERYTHING” to start.
  • Page 31 Way 2: Factory reset with your phone in Shutdown state 1) Press power and volume up button at the same time 2) The device will boot in factory mode 3) Press volume up/ down key to choose “wipe data/factory reset” 4) Press power key to confirm 5) Press volume up/ down key to choose “Yes--delete all user data” 6) Press power key to confirm 7) Choose “reboot system now” and press “Power” key to confirm Warning: this action will erase all your personal information and downloaded apps. xiii. Security 44. What can I do if my phone asks to enter Google account data after Factory reset is done? (same as android N Q52) You may need to enter the original Google account that was used on this phone after you execute Factory data reset, otherwise you will not be able to use the phone.
  • Page 32 xiv. Device 45. What should I do when I insert or remove SIM card? (same as android N Q54) 1) Power off your device 2) Insert or remove your SIM card 3) Restart your device Note: Please don’t insert or remove your SIM card while your cell phone is power-on. Otherwise, you may damage the SIM card. Troubleshooting 46. What can I do when my phone pops up a warning saying “high temperature”? (same as android N Q58) The warning is the normal consequence of the CPU handling excessive data, which makes battery...
  • Page 33 To transfer data to camera specific software on your PC, or when MTP mode is not supported, select Camera (PTP) mode. To disable all data and file transfer connection with computer and put device in charging only mode, select Charging mode. Computers that use Windows XP might not connect properly, because they don’t have the proper drivers installed by default. To fix this, download and install Windows Media Player 11 or higher which contains the proper drivers. Computers that use Mac OS X 10.5 or later might not connect properly, because they don’t have the proper drivers installed by default. To fix this, download and install Android File Transfer which contains the proper drivers. 54. What kinds of inappropriate phone using habit may cause battery potential risk? (same as android N Q62) Using non-standard charger instead of Alcatel charger. Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage to your phone or other property. Exposing your phone or battery to heating sources. **When you use the Alcatel charger to charge your phone, make sure the USB cable is inserted into the power adapter fully before you plug the adapter into a power outlet.