Diagnostics; Product Improvement Program - Western Digital My Passport Wireless Pro User Manual

status information. You must have a hotspot or home (with Internet) connection to send
your report to support.
: Generates a diagnostic report and saves it to your computer.
▪ Download

Diagnostics

Run diagnostic tests if you are having problems with your drive. There are two types of
diagnostic tests:
: Checks the hard drive for major performance problems. The result of a
▪ Quick Test
quick test is a pass or fail evaluation of the hard drive's condition. The quick test can
take several minutes to complete.
: Is a more comprehensive drive diagnostic. It methodically tests each and
▪ Full Test
every sector of the hard drive. Once the test is performed, the condition of the hard
drive displays.
Note: To complete the test, make sure the drive is plugged into AC power.

Product Improvement Program

If you join the program, your drive periodically sends its serial number to WD along with
basic drive information. The benefit is that you help improve future product updates and
enable the Western Digital Support team to help you more efficiently. Participating does
not affect your drives' performance.
To join the program, switch the toggle button to
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