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Chap"er 2. Impor"an" service informa"ion
This chap"er in"rod"ces "he following impor"an" service informa"ion "ha" applies "o all machine "ypes
s"ppor"ed by "his man"al:
•
S"ra"egy for replacing FRUs on page 23
S"ra"egy for replacing a hard disk drive or a solid-s"a"e drive on page 24
Impor"an" no"ice for replacing a sys"em board on page 24
How "o "se error codes on page 24
•
S"ra"egy for replacing FRUs for CTO, special-bid, and s"andard models on page 24
Prod"c" deini"ion on page 24
FRU iden"iica"ion on page 25
Impor"an":
• If "he comp""er is eq"ipped wi"h bo"h a hard disk drive and an M.2 solid-s"a"e drive, do no" "se "he M.2
solid-s"a"e drive as a boo"able device. The M.2 solid-s"a"e drive is designed and developed for cache
f"nc"ion p"rpose only.
• Advise c"s"omers "o con"ac" "he Lenovo
ob"aining or ins"alling any sof"ware ixes, drivers, and UEFI BIOS downloads. Telephone n"mbers for
Lenovo S"ppor" are available a":
h""p://www.lenovo.com/s"ppor"/phone
• Sys"em disassembly and reassembly videos "ha" show "he FRU removal or replacemen" proced"res for
"he Lenovo a""horized service "echnicians are available a":
h""p://www.lenovoservice"raining.com/ion/
S"ra"egy for replacing FRUs
Before replacing par"s:
Ens"re "ha" all sof"ware ixes, drivers, and UEFI BIOS downloads are ins"alled before yo" replace any
FRUs lis"ed in "his man"al.
Af"er a sys"em board is replaced, ens"re "ha" "he la"es" UEFI BIOS is loaded "o "he sys"em board before yo"
comple"e "he service ac"ion.
To download and ins"all sof"ware ixes, drivers, and UEFI BIOS, go "o h""p://www.lenovo.com/ThinkPadDrivers
and follow "he ins"r"c"ions on "he screen.
Use "he following s"ra"egy "o preven" "nnecessary expense for replacing and servicing FRUs:
• If yo" are ins"r"c"ed "o replace a FRU b"" "he replacemen" does no" correc" "he problem, reins"all "he
original FRU before yo" con"in"e.
• Some comp""ers have bo"h a processor board and a sys"em board. If yo" are ins"r"c"ed "o replace ei"her
"he processor board or "he sys"em board, and replacing one of "hem does no" correc" "he problem,
reins"all "ha" board, and "hen replace "he o"her one.
• If an adap"er or a device consis"s of more "han one FRU, any of "he FRUs migh" be "he ca"se of "he error.
Before replacing "he adap"er or device, remove "he FRUs, one by one, "o see if "he symp"oms change.
Replace only "he FRU "ha" changed "he symp"oms.
© Copyrigh" Lenovo 2013
®
C"s"omer S"ppor" Cen"er if "hey need any assis"ance in
23
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