ThinkPad T470 User Manual
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ThinkPad T470 User Manual

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T470 User Guide

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Summary of Contents for ThinkPad T470

  • Page 1 T470 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (January 2017)

  • Page 3: Table Of Contents

    ThinkPad Basic Dock, ThinkPad Pro Dock, and Machine type and model label ..ThinkPad Ultra Dock ... . FCC ID and IC Certification number ..
  • Page 4 Installing device drivers ... 10 fails to start ... . . Using the ThinkPad Setup program ..Creating and using a recovery USB drive . .
  • Page 5 Appendix C. WEEE and recycling Wireless-radio compliance information . . . statements ... . . Locating wireless regulatory notices ..General recycling information ..Export classification notice .
  • Page 6 T470 User Guide...

  • Page 7: Important Safety Information

    Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty.
  • Page 8 • Do not pack your computer in a tightly packed suitcase or bag. • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode. Do not put a computer in a carrying case while it is turned on. T470 User Guide...

  • Page 9: Conditions That Require Immediate Action

    Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on.

  • Page 10: Power Cords And Power Adapters

    (such as deformed plastic) at the ac input pins or anywhere on the power adapter. Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. viii T470 User Guide...

  • Page 11: Extension Cords And Related Devices

    To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product.

  • Page 12: External Devices

    30 to 50% of capacity. We recommend that the batteries be charged about once per year to prevent overdischarge. Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. T470 User Guide...

  • Page 13: Notice For Removable Rechargeable Battery

    Notice for removable rechargeable battery DANGER Only recharge the battery strictly according to instructions included in the product documentation. If the battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Notice for built-in rechargeable battery DANGER Do not attempt to replace the built-in rechargeable battery.

  • Page 14: Heat And Product Ventilation

    • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. T470 User Guide...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    • Connect to properly wired outlets any equipment that will be attached to this product. • Whenever possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. •...

  • Page 16: Plastic Bag Notice

    Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel. T470 User Guide...

  • Page 17: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view Conventional camera (available on some models) Microphones ® Infrared camera (available on some models) TrackPoint pointing stick...
  • Page 18 TrackPoint pointing stick TrackPoint buttons Trackpad ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 20. Power button You can press the power button to turn on the computer or put the computer into sleep mode.

  • Page 19: Left-Side View

    Left-side view Power connector USB 3.0 connector USB-C connector (Thunderbolt™ 3 compatible) Fan louvers Smart-card slot (available on some models) Power connector The power connector enables you to connect the computer to ac power. USB 3.0 connector You can use the USB 3.0 connectors to connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer.
  • Page 20 Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. T470 User Guide...

  • Page 21: Bottom View

    Bottom view Removable battery Docking-station connector Speakers Keyboard drainage holes Emergency-reset hole Micro-SIM-card slot (available on some models) Removable battery You can use the computer with battery power whenever ac power is unavailable. Docking-station connector You can connect the computer to a supported docking station to extend the computer capabilities. Speakers Your computer is equipped with a pair of stereo speakers.
  • Page 22 When this indicator is on, the conventional camera is in use, or the infrared camera is in recognition mode. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer.

  • Page 23: Important Product Information Labels

    Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 18. Speaker-mute indicator When this indicator is on, the speakers are muted. Microphone-mute indicator When this indicator is on, the microphones are muted. ac power status indicator This indicator shows the ac power and charging status of the computer.

  • Page 24: Fcc Id And Ic Certification Number

    • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number. The FCC ID and IC Certification number label is affixed to the wireless WAN module (available on some models) installed in the computer. T470 User Guide...

  • Page 25: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer. Labels for the Windows operating systems Windows 7 Certificate of Authenticity: Computer models preinstalled with the Windows 7 operating system have a Certificate of Authenticity label affixed to the computer cover or inside the battery compartment.

  • Page 26: Computer Features

    • Display resolution: 1366 x 768 pixels or 1920 x 1080 pixels • Multi-touch technology (available on some models) Keyboard • Six-row keyboard (backlight function available on some models) • Function keys • ThinkPad pointing device Connectors and slots • ac power connector • Audio connector • Docking-station connector •...

  • Page 27: Computer Specifications

    • Media-card slot • Micro-SIM-card slot (inside the battery compartment) (available on some models) • One USB-C connector (Thunderbolt 3 compatible) • Smart-card slot (available on some models) • Three USB 3.0 connectors Security features • Fingerprint reader (available on some models) •...

  • Page 28: Operating Environment

    You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen. T470 User Guide...

  • Page 29: An Introduction To Lenovo Programs

    An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available. The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support Access Connections™...
  • Page 30 This program enables you to keep the software on the computer up-to-date by System Update downloading and installing software packages, including: (Windows 7) • Device drivers • Unified Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates • Other third-party programs T470 User Guide...

  • Page 31: Chapter 2. Using Your Computer

    Follow the instructions on the screen to register your computer. Frequently asked questions This topic provides a few tips to help you optimize the use of your ThinkPad notebook computers. To ensure the best computer performance, go to the following Web site to find information such as aids for troubleshooting and answers to frequently asked questions: http://www.lenovo.com/support/faq...

  • Page 32: Getting Help About The Windows Operating System

    This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the program you use, some gestures might not be available. The following table introduces some frequently used gestures. T470 User Guide...
  • Page 33 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 34: Using The Special Keys

    Do not apply solvents to the cloth. • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen. Using the special keys Your computer has several special keys to help you work more easily and effectively. T470 User Guide...
  • Page 35 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 36: Using The Thinkpad Pointing Device

    This section provides information about using the ThinkPad pointing device. ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform various touch gestures, such as rotating and zooming in or out.

  • Page 37: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 24. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 38: Using The Trackpad

    Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. T470 User Guide...

  • Page 39: Using The Trackpad Touch Gestures

    The following section introduces some frequently used touch gestures such as tapping, dragging, and scrolling. For more gestures, see the help information system of the ThinkPad pointing device. Notes: • When using two or more fingers, ensure that you position your fingers slightly apart.

  • Page 40: Customizing The Thinkpad Pointing Device

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures.

  • Page 41: Power Management

    Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you are able to work longer without being tied to an electrical outlet.

  • Page 42: Managing The Battery Power

    To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. T470 User Guide...

  • Page 43: Power-Saving Modes

    2. Click Power Options. 3. Follow the instructions on the screen. For more information, see the Windows help information system. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power.

  • Page 44: Cabled Ethernet Connections

    Windows notification area. The more bars encompassed, the better the signal is. For the Windows 7 operating system, you also can check the wireless-LAN connection status through the Access Connections gauge in the Windows notification area. The more bars encompassed, the better the signal is. T470 User Guide...

  • Page 45: Using The Wireless-Wan Connection

    Some ThinkPad notebook computers come with a wireless-WAN card installed, which provides some wireless-WAN technologies, such as 1xEV-DO, HSPA, 3G, GPRS, or LTE. By using the wireless-WAN card, you can establish wireless-WAN connections.

  • Page 46: Using The Nfc Devices

    By default, the NFC feature is enabled. If the NFC feature of your computer is disabled, do the following to enable the NFC feature: • For Windows 7: 1. Start the ThinkPad Setup program. See “Configuring ThinkPad Setup” on page 70. 2. Select Security ➙ I/O Port Access. 3. Set the NFC device option to Enabled.

  • Page 47: Using The Airplane Mode

    Pairing your computer with an NFC card Before you start, ensure that the card is in NFC Data Exchange Format (NDEF); otherwise the card cannot be detected. Then do the following: 1. Position the card 40 mm (1.57 inches) from the edge of the palm rest and closely above the NFC label as shown.

  • Page 48: Using The Nvidia Optimus Graphics Feature

    3. Slide the control for Airplane mode to turn it on or off. Using the NVIDIA Optimus Graphics feature Some ThinkPad notebook computers support NVIDIA Optimus Graphics. The running program and power plan settings that you use on your computer have specific graphics quality demand.
  • Page 49 You also can use the conventional camera with other programs that provide features such as photographing, video capturing, and video conferencing. To use the conventional camera with other programs, open one of the programs and start the photographing, video capturing, or video conferencing function. Then, the camera starts automatically and the green camera status indicator turns on.

  • Page 50: Using An Expresscard, A Media Card, Or A Smart Card

    (SSO). The smart-card reader on your computer only supports the smart card of the following specifications: • Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.03 inches) T470 User Guide...
  • Page 51 Attention: Smart cards with slits are not supported. Do not insert such a smart card into the smart-card reader of your computer. Otherwise the reader might get damaged. Installing an ExpressCard, a media card, or a smart card Attention: Before you start installing a card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.

  • Page 52: Using An External Display

    You can display your desktop and apps on the computer display, the external display, or both. To choose how to display the video output, press the display-mode switching key and then select a display mode you prefer. T470 User Guide...

  • Page 53: Traveling With Your Computer

    There are four display modes: • Disconnect: Displays the video output only on your computer screen. Note: Depending on the situation, you might see Disconnect, PC screen only, Computer only, or Disconnect projector. • Duplicate: Displays the same video output on both your computer screen and an external display. •...
  • Page 54 Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories T470 User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    To shop at Lenovo, go to: http://www.lenovo.com/essentials ThinkPad Basic Dock, ThinkPad Pro Dock, and ThinkPad Ultra Dock This section introduces how to use the ThinkPad Basic Dock, ThinkPad Pro Dock, and ThinkPad Ultra Dock. Controls, connectors, and indicators ThinkPad Basic Dock Power button: Press the power button to turn on or turn off the computer.
  • Page 56 VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor. ThinkPad Pro Dock Power button: Press the power button to turn on or turn off the computer. Key lock indicator: This indicator turns on when the system lock is in the locked position. T470 User Guide...
  • Page 57 Docking status indicator: This indicator turns on when the computer is attached to the docking station properly. Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer.
  • Page 58 • When the system lock is in the locked position, the eject button is locked, and you cannot attach or detach your computer. • When the system lock is in the unlocked position, the eject button is unlocked, and you can attach or detach your computer. T470 User Guide...
  • Page 59 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.

  • Page 60: Attaching A Docking Station To Your Computer

    To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock. 1. Disconnect all cables and devices from the computer. Ensure that you turn the system lock key to the unlocked position (horizontal).

  • Page 61: Guidelines On Connecting Multiple External Displays To The Docking Station

    Guidelines on connecting multiple external displays to the docking station You can connect multiple external displays to a supported ThinkPad docking station. To ensure that the multiple displays work correctly, observe the following guidelines and connect the displays to the appropriate connectors.

  • Page 62: Thinkpad Wigig Dock

    • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 63: Thinkpad Wigig Dock Overview

    ThinkPad WiGig Dock overview Status indicator: The indicator in the ThinkPad logo shows the status of the dock. The indicator is solid on when the dock is on (in normal mode). USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 64: Setting Up The Thinkpad Wigig Dock

    1. Remove the ac power adapter. 2. Insert a straightened paper clip into the emergency-reset hole. Setting up the ThinkPad WiGig Dock To set up your ThinkPad WiGig Dock, do the following: T470 User Guide...
  • Page 65 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the dock. 3. Connect the power cord to an electrical outlet. 4. Turn on the dock by pressing the power button. 5.

  • Page 66: Using The Thinkpad Wigig Dock

    This section introduces how to use and manage the dock. Connecting to the ThinkPad WiGig Dock To connect your computer to the ThinkPad WiGig dock, do the following: 1. After the setup and preparation, turn on your computer and the dock. Then do the following: •...
  • Page 67 Windows notification area. Then click Connect to open the device list. 2. Locate the ThinkPad WiGig Dock and click Disconnect. 3. Hold down the power button on the dock for several seconds until the dock is turned off.
  • Page 68 T470 User Guide...

  • Page 69: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    Chapter 4. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 70 To adjust the screen resolution, do the following: 1. Right-click an empty area of the desktop and select Screen resolution. 2. Follow the instructions on the screen. Note: Setting a resolution too low might prevent some items from fitting on the screen. T470 User Guide...

  • Page 71: Ergonomic Information

    Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: –...

  • Page 72: Cleaning And Maintenance

    If your work area is not in an office setting, ensure to take special note of employing active sitting and taking work breaks. Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials.
  • Page 73 • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer. • Do not modify or tape the latches to keep the display open or closed.
  • Page 74 T470 User Guide...

  • Page 75: Chapter 5. Security

    It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot access the ThinkPad Setup program without the password.

  • Page 76: Setting, Changing, Or Removing A Password

    Before you start, print these instructions. To set, change, or remove a password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password by using the directional keys.

  • Page 77: Setting The Security Chip

    To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys.

  • Page 78: Using The Fingerprint Reader

    Notes: • Ensure that the supervisor password has been set in ThinkPad Setup. Otherwise anyone can change the settings for the security chip. • When you clear the security chip, turn off your computer and then turn it on again after you set the security chip to Active.
  • Page 79 Fingerprint reader indicator • Off: The fingerprint reader is not ready for tapping. • Solid green: The fingerprint reader is ready for tapping. • Amber, blinking: The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, manually create a connection by doing the following: 1.

  • Page 80: Deleting Data From Your Storage Drive

    Some computers might support a Disk Encryption hard disk drive or Encryption solid-state drive and have such a drive installed. You can logically dispose of all the data on the drive in a short time by erasing the T470 User Guide...

  • Page 81: Using Firewalls

    cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks.
  • Page 82 T470 User Guide...

  • Page 83: Chapter 6. Advanced Configuration

    • The device drivers are at C:\SWTOOLS\DRIVERS. • The preinstalled programs are at C:\SWTOOLS\APPS. 3. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 70. 4. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 84: Installing The Windows 10 Operating System

    2. Connect the drive that contains the operating system installation program to the computer. 3. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 70. 4. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 85: Installing Device Drivers

    2. Select the entry for your computer and then follow the instructions on the screen to download and install necessary software. Getting the latest drivers using preinstalled programs ThinkPad notebook computers provide the following preinstalled programs that you can use to download and install updated device drivers. • For Windows 7: System Update •...

  • Page 86: Using The Thinkpad Setup Program

    Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password.

  • Page 87: Updating The Uefi Bios

    To change the startup sequence, do the following: 1. Access the ThinkPad Setup program and select Startup ➙ Boot. Then press Enter. The default device order list is displayed. 2. Set the startup sequence as you desired.
  • Page 88 Main menu When you enter the ThinkPad Setup program, you first see the Main menu as follows: Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • UEFI BIOS Version • UEFI BIOS Date •...
  • Page 89 Both boot mode with UEFI first, when IPv6 and IPv4 stacks are both enabled. • Wake by WiGig Dock Values: Disabled, Enabled Description: Enable or disable the wake-up function of the ThinkPad WiGig Dock. If you select Enabled, the battery life might become shorter. • Wireless Auto Disconnection...
  • Page 90 Description: Select the display device that you want to activate at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. USB Type-C corresponds to the USB Type-C connector on your computer. HDMI corresponds to the HDMI connector on your computer. Display on dock corresponds to the video connectors (such as the DisplayPort, DVI, or VGA connectors) on a docking station.
  • Page 91 Description: This option defines the amount of time to extend the boot process, in seconds. The system cannot detect some external monitors during boot because they need a few seconds to be ready. Try this option if the monitor being used does not display the boot screen. Power ®...
  • Page 92 Note: The default value is 60 seconds. • Console Type Values: PC-ANSI, VT100, VT100+, VT-UTF8 Description: Select the console type for AMT. This console type must match the Intel AMT remote console. T470 User Guide...
  • Page 93 59. • Lock UEFI BIOS Settings Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required. • Password at Unattended Boot...
  • Page 94 Windows 7 and TPM 2.0 can be selected for Windows 10. The default value depends on the preinstalled operating system. Note: This item is not displayed on the TPM 1.2 support model. • Security Chip (for TPM 2.0) Values: Enabled, Disabled Descriptions: Enable or disable the security chip. T470 User Guide...
  • Page 95 • Security Chip (for TPM 1.2) Values: Active, Inactive, Disabled Descriptions: If you select Active, the security chip is functional. If you select Inactive, the Security Chip is visible, but not functional. If you select Disabled, the Security Chip is hidden and the security chip is not functional.
  • Page 96 Descriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected. If you remove the internal storage device while the computer is in sleep mode, the computer will shut down when you wake it up, and any unsaved data will be lost. T470 User Guide...
  • Page 97 Anti-Theft • Computrace Module Activation Values: Disabled, Enabled, Permanently Disabled Descriptions: Enable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. If you select Permanently Disabled, you cannot enable this setting again. Secure Boot •...
  • Page 98 Note: Enable OS Optimized Defaults to meet the Microsoft(R) Windows 8 (R) certification requirement. When you change this setting, some other settings are changed automatically, such as CSM Support, UEFI/Legacy Boot, UEFI/Legacy Boot Priority, Secure Boot, and Secure RollBack Prevention. • Discard Changes T470 User Guide...

  • Page 99: Using System Management

    It also includes a number of blank fields where you can record information about the end users in your network. To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program: • Wake on LAN • Network Boot sequence...
  • Page 100 To enable or disable the Wake on LAN feature, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Config ➙ Network. The Network submenu is displayed.

  • Page 101: Chapter 7. Troubleshooting Computer Problems

    ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems.

  • Page 102: Troubleshooting

    Computer stops responding Print these instructions now and keep them with your computer for reference later. Problem: My computer is unresponsive (I cannot use the ThinkPad pointing device or the keyboard). T470 User Guide...

  • Page 103: Spills On The Keyboard

    Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Chapter 7 Troubleshooting computer problems...
  • Page 104 • Message: 0271: Check Date and Time settings. Solution: The date or the time is not set in the computer. Enter ThinkPad Setup and set the date and time. • Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.

  • Page 105: Beep Errors

    UEFI variable storage. Solution: Press F1 after the error message is displayed to enter ThinkPad Setup. A dialog asks the user for confirmation to clean up the storage. If the user selects “Yes”, all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification.

  • Page 106: Memory Module Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems” on page 85. Ethernet problems • Problem: My computer cannot connect to the network. T470 User Guide...

  • Page 107: Wireless-Lan Problem

    – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN feature is not working. Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.

  • Page 108: Wireless-Wan Problem

    Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. ThinkPad pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.

  • Page 109: Keyboard Problems

    • Problem: The TrackPoint pointing device or trackpad does not work. Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window. For more information, see “Customizing the ThinkPad pointing device” on page 24. Keyboard problems •...
  • Page 110 Note: If your computer cannot detect the external monitor, click Detect in the Display window. 2. Select the external monitor and set Resolution. 3. Do the following: – For Windows 7: Click Advanced settings. – For Windows 10: Click Display adapter properties. T470 User Guide...

  • Page 111: External Monitor Problems

    4. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. 5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor.

  • Page 112: Audio Problems

    For more information, see the documentation that comes with the monitor. Audio problems • Problem: Wave or MIDI sound does not play properly. Solution: Ensure that the built-in audio device is configured correctly. 1. Go to Control Panel, and ensure that you view Control Panel by Category. T470 User Guide...
  • Page 113 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5. Ensure that the device following Sound, video and game controllers is enabled and configured correctly.

  • Page 114: Fingerprint Reader Problems

    Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and wait for a while to let it cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. T470 User Guide...

  • Page 115: Ac Power Adapter Problem

    ac power adapter problem Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the Windows notification area. The ac power indicator also does not light up. Solution: Do the following: 1.

  • Page 116: Boot Problems

    To reset the computer, press and hold the power button for four seconds or more. If the system still does not respond, remove the ac power adapter and the battery. • Problem: Your computer does not enter sleep or hibernation mode. T470 User Guide...

  • Page 117: Hard Disk Drive Problems

    • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list.

  • Page 118: Usb Problem

    Problem: A device connected to the USB connector does not work. Solution: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window. Ensure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.

  • Page 119: Chapter 8. Recovery Information

    Chapter 8. Recovery information This chapter provides information about recovery solutions. There are various methods to choose from when considering how to recover in the event of a software- or hardware-related problem. Some methods vary depending on the type of your operating system. Recovery information for the Windows 7 operating system This topic introduces the Lenovo recovery solutions on the Windows 7 operating system.

  • Page 120: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at: T470 User Guide...

  • Page 121: Recovery Information For The Windows 10 Operating System

    http://www.lenovo.com/support Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 122 3. Select the recovery USB drive as the boot device. 4. Select a preferred keyboard layout. 5. Click Troubleshoot to display optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. T470 User Guide...

  • Page 123: Chapter 9. Replacing Devices

    To disable the built-in battery, do the following: 1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup.

  • Page 124: Replacing The Removable Battery

    1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. T470 User Guide...

  • Page 125: Replacing The Micro Sim Card

    4. Slide the latches to the unlocked position and hold them there, and then remove the battery 5. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the micro SIM card Before you start, read “Important safety information”...

  • Page 126: Replacing The Base Cover Assembly

    Replacing the base cover assembly Before you start, read “Important safety information” on page v and print the following instructions. Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic. T470 User Guide...
  • Page 127 • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed – When your computer is connected to ac power Besides, the computer will not start after you reinstall the base cover assembly. To start the computer, disconnect the ac power adapter and then reconnect it to the computer.

  • Page 128: Replacing A Memory Module

    Before you start, read “Important safety information” on page v and print the following instructions. Increasing memory capacity is an effective way to make programs run faster. You can increase memory capacity by replacing or adding a memory module. T470 User Guide...
  • Page 129 Attention: • Before you start the replacement, touch a grounded metal object. This action reduces any static electricity from your body. Static electricity might damage the memory module. • Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged. To replace a memory module, do the following: 1.

  • Page 130: Replacing The Internal Storage Drive

    Note: Depending on your computer model, a 2.5-inch hard disk drive, a 2.5-inch solid-state drive, or an M.2 solid-state drive might come with your computer. T470 User Guide...
  • Page 131 2.5-inch storage drive To remove the 2.5-inch storage drive, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.
  • Page 132 9. Detach the bracket from the 2.5-inch storage drive. To install the new 2.5-inch storage drive, do the following: 1. Attach the bracket to the new 2.5-inch storage drive. 2. Connect the cable to the new 2.5-inch storage drive. T470 User Guide...
  • Page 133 3. Insert the new storage drive and then pivot it downward . Ensure that the new storage drive is seated in place and the tape does not cover the speaker. 4. Connect the cable to the system board. 5. Reinstall the base cover assembly and the removable battery. 6.
  • Page 134 6. Disconnect the cable from the system board. 7. Pull the tape to remove the M.2 solid-state-drive converter and its bracket. 8. If you also want to replace the M.2 solid-state-drive cable, disconnect the cable from the M.2 solid-state-drive converter. T470 User Guide...
  • Page 135 9. Remove the two screws that secure the M.2 solid-state-drive adapter , and then remove the adapter 10. Remove the screw that secures the M.2 solid-state drive. The M.2 solid-state drive is released from the secured position and pivots upward. 11.
  • Page 136 M.2 slot until it is secured tightly and then pivot it downward 2. Install the screw to secure the M.2 solid-state drive. 3. Install the M.2 solid-state-drive adapter and then install the two screws to secure the M.2 solid-state-drive adapter. T470 User Guide...
  • Page 137 4. If the M.2 solid-state-drive cable has been disconnected, connect the cable to the M.2 solid-state-drive converter. 5. Insert the converter and then pivot it downward . Ensure that the converter is seated in place and the tape does not cover the speaker. 6.

  • Page 138: Replacing A Wireless-Wan Card

    Hold the cable connector with your fingers and gently disconnect each cable from the failing card c. Remove the screw that secures the wireless-WAN card . The card is released from the secured position and pivots upward. d. Carefully remove the wireless-WAN card out of the slot T470 User Guide...

  • Page 139: Replacing An M.2 Solid-State Drive In The Wireless-Wan-Card Slot

    7. To install a new wireless-WAN card, do the following: a. Align the notched edge of the new wireless-WAN card with the slot key in the slot. Then carefully insert the card into the slot . Pivot the new wireless-WAN card downward b.
  • Page 140 Open the film to access the M.2 solid-state drive b. Remove the screw that secures the M.2 solid-state drive . The M.2 solid-state drive is released from the secured position and pivots upward. c. Carefully remove the M.2 solid-state drive out of the slot T470 User Guide...

  • Page 141: Replacing The Keyboard

    7. To install a new M.2 solid-state drive, do the following: a. Align the notched edge of the new M.2 solid-state drive with the slot key in the slot. Then carefully insert the M.2 solid-state drive into the slot b. Pivot the new M.2 solid-state drive downward c.
  • Page 142 5. Loosen the two screws that secure the keyboard. 6. Unlock the keyboard frame. T470 User Guide...
  • Page 143 7. Turn the computer over and open the display. Push hard in the direction as shown to release the latches from the keyboard bezel. 8. Pivot the keyboard slightly upward as shown by arrow . Then turn over the keyboard as shown by arrow Chapter 9 Replacing devices...
  • Page 144 9. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors, and then turn over the keyboard. T470 User Guide...
  • Page 145 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. 3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame.

  • Page 146: Replacing The Coin-Cell Battery

    6. Reinstall the removable battery. 7. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, read “Important safety information” on page v and print the following instructions. T470 User Guide...
  • Page 147 DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. •...
  • Page 148 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu” on page 77.

  • Page 149: Chapter 10. Getting Support

    Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo.

  • Page 150: Using Diagnostic Programs

    ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 85 for instructions on how to use the diagnostic programs.

  • Page 151: Purchasing Additional Services

    • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information”...
  • Page 152 T470 User Guide...

  • Page 153: Appendix A. Supplemental Information About The Ubuntu Operating System

    Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled ® Ubuntu operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer.
  • Page 154 T470 User Guide...

  • Page 155: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad T470 Compliance ID: TP00088A Machine types: 20HD, 20HE, 20JM, and 20JN The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.

  • Page 156: Usage Environment And Your Health

    Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. T470 User Guide...

  • Page 157: Wireless-Radio Compliance Information

    The following illustration shows where the antennas are located in your computer. Wireless-LAN antenna (auxiliary) Wireless-WAN antenna (auxiliary, available on some models) WiGig antenna (available on some models) Wireless-WAN antenna (main, available on some models) Wireless-LAN antenna (main) Wireless-radio compliance information Computer models equipped with wireless communications comply with the radio frequency and safety standards of any country or region in which it has been approved for wireless use.

  • Page 158: Export Classification Notice

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to ThinkPad T470, machine types: 20HD, 20HE, 20JM, and 20JN. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 159: German Class B Compliance Statement

    Models with a radio device: This product is in conformity with all the requirements and essential norms that apply to EU Council R&TTE Directive 1999/5/EC on the approximation of the laws of the Member States relating to radio equipment. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 160: Korea Class B Compliance Statement

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. T470 User Guide...

  • Page 161: Appendix C. Weee And Recycling Statements

    Appendix C. WEEE and recycling statements This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products.

  • Page 162: Japan Recycling Statements

    If you use a Lenovo notebook computer at home and need to dispose of a battery, you must comply with local ordinances and regulations. You also can refer to the instructions at: https://www.lenovo.com/jp/ja/environment/recycle/battery/ Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso T470 User Guide...

  • Page 163: Battery Recycling Information For The European Union

    Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local.

  • Page 164: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China T470 User Guide...

  • Page 165: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    Appendix D. Restriction of Hazardous Substances (RoHS) Directive The latest environmental information about Lenovo products is available at: http://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast"...
  • Page 166 China RoHS T470 User Guide...
  • Page 167 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 168 T470 User Guide...

  • Page 169: Appendix E. Energy Star Model Information

    Appendix E. ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
  • Page 170 5. Clear the Allow this device to wake the computer check box. 6. Click OK. T470 User Guide...

  • Page 171: Appendix F. Notices

    Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
  • Page 172 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support T470 User Guide...

  • Page 173: Appendix G. Trademarks

    Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
  • Page 174 T470 User Guide...

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