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FAQ
Following are the solutions to problems that may occur during the installation and operation of
the DIGISOL DG-SC3610W Wireless IP Camera.
1. Cannot access the IP Camera.
Please make sure IP camera is correctly powered (the 'Power' LED should be ON).
Please confirm the IP address setting of the computer you're using. If the IP Camera
and the laptop are not in the same subnet, they will not be able to communicate with
each other.
Please modify the IP address of the laptop to match the subnet of the IP camera.
In case, the IP address of the IP camera is not known, reset it to factory default value
(which is 192.168.2.3) by pressing 'reset' button on the IP camera. Press and hold
reset button for 10 seconds, the IP Camera will reboot with default settings.
If you're trying to connect to the IP camera from Internet, please make sure the port
that IP camera uses is not blocked by firewall or other software / hardware.
Contact DIGISOL helpdesk, if above solutions do not work.
2. Image refreshes very slowly.
Try a higher frame rate setting, if it's not 30fps.
Try a lower resolution.
If you're connecting this camera from Internet, it could be caused by a slow Internet
connection, and it's not a problem caused by camera. However, when the network
connection is slow, you should use lower frame rate / resolution.
Contact DIGISOL helpdesk, if above solutions do not work.
This product comes with One Year Warranty for further details about warranty policy
and Product Registration, please visit support section of www.digisol.com
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