Harris FlexStar Technical Manual page 2

Returns And Exchanges
Damaged or undamaged equipment should not be returned unless written approval
and a Return Authorization is received from HARRIS Broadcast Communications
Division. Special shipping instructions and coding will be provided to assure proper
handling. Complete details regarding circumstances and reasons for return are to be
included in the request for return. Custom equipment or special order equipment is
not returnable. In those instances where return or exchange of equipment is at the
request of the customer, or convenience of the customer, a restocking fee will be
charged. All returns will be sent freight prepaid and properly insured by the
customer. When communicating with HARRIS Broadcast Communications
Division, specify the HARRIS Order Number or Invoice Number.
Unpacking
Carefully unpack the equipment and preform a visual inspection to determine that
no apparent damage was incurred during shipment. Retain the shipping materials
until it has been determined that all received equipment is not damaged. Locate and
retain all PACKING CHECK LISTs. Use the PACKING CHECK LIST to help
locate and identify any components or assemblies which are removed for shipping
and must be reinstalled. Also remove any shipping supports, straps, and packing
materials prior to initial turn on.
Technical Assistance
HARRIS Technical and Troubleshooting assistance is available from HARRIS
Field Service during normal business hours (8:00 AM - 5:00 PM Central Time).
Emergency service is available 24 hours a day. Telephone 217/222-8200 to contact
the Field Service Department or address correspondence to Field Service
Department, HARRIS Broadcast Communications Division, P.O. Box 4290,
Quincy, Illinois 62305-4290, USA. Technical Support by e-mail:
tsupport@harris.com. The HARRIS factory may also be contacted through a FAX
facility (217/221-7096).
Replaceable Parts Service
Replacement parts are available 24 hours a day, seven days a week from the
HARRIS Service Parts Department. Telephone 217/222-8200 to contact the service
parts department or address correspondence to Service Parts Department, HARRIS
CORPORATION, Broadcast Systems Division, P.O. Box 4290, Quincy, Illinois
62305-4290, USA. The HARRIS factory may also be contacted through a FAX
facility (217/221-7096).
NOTE:
The # symbol used in the parts list means used with (e.g. #C001 = used with C001).
888-2587-001 4/18/11
WARNING: Disconnect primary power prior to servicing.