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Installation and Operating Guide PPA00-15930, PPA00-15931 SmartDoor Plus ™ Please read this entire guide before installing.
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IMPORTANT SAFETY INFORMATION Explanation of Attention Words and Symbols Used in this Guide This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
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• Do not install in a location where the pet door interior frame, including the LCD screen and battery compartment, and the power adapter are exposed to damp or wet conditions or to water or outside elements, such as rain or snow. • Only use designated power adapter with the product. www.petsafe.net...
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• Do not use power adapter in temperatures below 32° F (0° C) or above 104° F (40° C). Power adapter for inside use only. • If homeowner’s door or other application is not level, the pet door must be installed level to swing properly. •...
Our products and training tools enhance the relationship between pets and their owners. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677.
• Control Panel: Area at top of interior frame where LCD screen, keypad and reset button are located. • Control Panel Cover: Door that covers and protects control panel. • Concealed Power Connection: Connects the pet door to the power adapter. www.petsafe.net...
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• Cut-out Size: Size of opening cut in your door for proper fit and pet door installation. • Exterior Frame: Pet door frame on the outside of the home. • Flap Opening Size: Size of usable flap space for pet to enter and exit through the pet door. •...
If Low Battery Mode optional beep is set lithium-ion battery. Low Battery Mode. to On and Volume is On, will hear a single beep. Single blink every 6 seconds Error alert/ATTENTION screen If Volume is On, will hear a single beep. www.petsafe.net...
Prepare, Setup and Test Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with cut-out or installation until your SmartDoor Plus is assembled, powered up, programmed for your pet and all steps under ™...
(61cm) away from the location where the pet door will be installed. Typical household products to consider are microwaves, televisions, wireless telephones, computers, garage door openers and handheld electronic devices such as remote controls or game stations. www.petsafe.net...
Select Installation Location • The unit only operates properly while outside temperatures are greater than -5° F (-20.5°C) and less than 181°F (55°C). If operating from rechargeable lithium-ion battery, the battery and battery compartment cannot be exposed to temperatures below 32°F (0°C). •...
Care Center for additional help at 1-800-732-2677. DO NOT PROCEED WITH INSTALLATION. Once you successfully complete programming your pet’s key to the pet door, the Main Menu will display. You are now ready to proceed to “Test SmartDoor Plus Key”. www.petsafe.net...
Test SmartDoor Plus Key ™ Once your pet’s SmartDoor Plus Key has been programmed, it is important to test to make sure it is working properly and can be read by the pet door in your planned installation location. Testing should be done on both the interior and exterior side of the location for each programmed key.
Installation in a Non-Glass Door Step 1 Determine Pet Door Location Note: Disconnect power adapter from pet door (or remove rechargeable battery if using) and disconnect the motion sensor wire from exterior frame prior to installation. 1A Measure and mark your pet’s shoulder height on the interior side of door. Draw a level line at your pet’s shoulder height.
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(25mm - 38mm) No trimming needed. ⁄₁₆ inch screw (100mm) ⁄ - 2 inches (38mm - 51mm) No trimming needed. Helpful Tip: Remove pencil marks and make sure surface is free of debris and shavings before installing frames. www.petsafe.net...
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4C Apply duct tape along top interior and exterior edge of cut-out. Leave approximately 2 inches uncovered on either side of tape and make sure no excess tape will show outside the frame. This is to cover raw edge of cut-out to keep it from pinching or cutting motion sensor wire. 4D Place exterior frame into cut-out from the underside of the door.
Open Mode. Hold flaps open and get your pet to go through the door while gently lowering flaps so they can touch your pet’s back. This will help your pet become familiar with the flaps. Encourage your pet to push through the flaps on their own. www.petsafe.net...
Wall Entry Kit frames out the wall cut-out, giving your door installation a clean, finished look. You may purchase a wall entry kit online at www.petsafe.net or by calling our Customer Care Center at 1-800-732-2677. See “Replacement Parts and Accessories”...
To Change Volume: 1. From Main Menu select Setup > Door Settings and use down arrow key to highlight > Volume. 2. Use right arrow key to turn volume Off or On. Press left arrow/back key to return to Main Menu. www.petsafe.net...
Date & Time During the “Initial User Setup” the Date and Time format and current date and time should be set. You can change the Date and Time as needed, for example during Daylight Saving Time or if you move to a different time zone. To Change Date and Time: 1.
In/Out at 7am and then the access mode to In-Only at 7pm. 12 am 7 am 12 pm 7 pm 1 1 pm Example: In Only In/Out After using Timer Mode to program the example listed, the Access Time menu screen would display: www.petsafe.net...
To Set Timer Mode: 1. From Main Menu select Setup > Pet Settings > Access > Mode. 2. Press right arrow key to scroll to Timer option to select. 3. Once Timer Mode has been selected, Access Time will appear at bottom of Access menu list. Use down arrow key to highlight Access Time then right arrow key to select.
2. To rename pet, use arrow keys on keypad to highlight Clr on the screen. Press enter key on keypad to clear name. Use arrow keys to select letters on text screen to type pet’s name. Select the symbol on text screen to complete the new name. www.petsafe.net...
ASSISTANCE About On the About screen, you can view the firmware version of your SmartDoor Plus pet door, the door serial number and the PetSafe ® web address. To find the About screen, from the Main Menu select Setup> About.
The answers to these questions should help you solve any problems you have with your SmartDoor ™ Plus pet door. If they do not, please contact our Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net. PROBLEM SOLUTION SmartDoor Plus pet door •...
After your pet door reboots, the startup screen will appear and then return to the Main Menu. Replacement Parts and Accessories Replacement parts or accessories for your SmartDoor Plus pet door can be purchased by visiting www.petsafe.net or by contacting our Customer Care Center at 1-800-732-2677.
Unauthorized changes or modifications to the equipment, not approved by Radio Systems Corporation, could result in not meeting compliance with FCC regulations and could void the user’s authority to operate the equipment. www.petsafe.net...
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This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be found at www.petsafe.net and/or are available by contacting your local Customer Care Center: Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth. Ireland Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA Australia/New Zealand –...
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand). www.petsafe.net...
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