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Panasonic KX-HTS824 Getting Started

Hybrid ip-pbx
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See also: Feature Manual , Get Started
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety, page 8" before using this product.
KX-HTS: Series (KX-HTS824 KX-HTS32) : PJMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

Getting Started

Hybrid IP-PBX
KX-HTS824
Model No.
KX-HTS32

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Summary of Contents for Panasonic KX-HTS824

  • Page 1: Getting Started

    In particular, be sure to read "1.1 For Your Safety, page 8" before using this product. KX-HTS: Series (KX-HTS824 KX-HTS32) : PJMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at:...

  • Page 2: System Components

    The PBX supports the following equipment: Doorphones • Doorphone (KX-T30865, KX-T7765) SIP Phones • Refer to the Panasonic Web site for information on compatible terminals. Other • Single line telephones Note • For the equipment that can be connected to a particular telephone, refer to the telephone's manual.
  • Page 3 System Components • P-SIP -> Panasonic SIP Phones (KX-HDV series)
  • Page 4 Introduction Introduction This Manual is designed to serve as an overall technical reference for the Panasonic KX-HTS824 and KX-HTS32 IP-PBXs. It provides instructions for installing the hardware, and programming the PBX using Web Based programming. The Structure of this Manual...

  • Page 5: Table Of Contents

    Table of Contents Table of Contents 1 Safety Precautions ................. 7 For Your Safety ........................ 8 Important Safety Instructions ..................15 Precautions ........................16 Data Security ......................... 19 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ......... 19 2 System Outline ..................23 Basic System Construction ..................
  • Page 6 Table of Contents Starting the PBX ......................78 Programming Information .................... 80 3.9.1 Overview of Web Maintenance Console ..............80 3.9.2 PC Connection ......................80 3.9.2.1 Direct Connection ...................... 81 3.9.3 Starting Web Maintenance Console ................82 3.9.4 Programming the PBX ....................83 3.9.4.1 Easy Setup Wizard ....................

  • Page 7: Safety Precautions

    Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage.

  • Page 8: For Your Safety

    This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation.
  • Page 9 1.1 For Your Safety WARNING For All Telephone Equipment • Do not install the product in any other way than described in relevant manuals. • Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids can drip or splash onto on the product.
  • Page 10 • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorised Panasonic Factory Service Centre for a replacement. • Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so.
  • Page 11 1.1 For Your Safety • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike. (See "3.2.4 Frame Earth Connection".) •...
  • Page 12 1.1 For Your Safety CAUTION For All Telephone Equipment • The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vi- bration, and should not be exposed to direct sunlight. • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner.
  • Page 13 1.1 For Your Safety • Make sure that the surface behind the PBX is flat and free of obstacles, so that the openings on the back of the PBX will not be blocked. • When this product is no longer in use, make sure to detach it from the wall. •...
  • Page 14 If a call cannot be carried out correctly, there may be a problem with the trunk that the SLT is con- nected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the trunks until it has been serviced by an authorised Panasonic Factory Service Centre.

  • Page 15: Important Safety Instructions

    1.2 Important Safety Instructions 1.2 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 16: Precautions

    1.3 Precautions 1.3 Precautions For users in the European Union only Information for Users on Collection and Disposal of Old Equipment and used Batteries These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.
  • Page 17 1.3 Precautions If the PBX is set up to use the toll services of a company other than Telecom, the telephone numbers dialled from the Caller Display listings within the PBX will be directed through the toll services of the oth- er company because the telephone numbers include the toll access digit and area code digit.

  • Page 18: Password Security

    1.3 Precautions Password Security CAUTION To the Administrator or Installer regarding the system password Please provide all system passwords to the customer. To avoid unauthorised access and possible abuse of the PBX, keep the passwords secret, and in- form the customer of the importance of the passwords, and the possible dangers if they become known to others.

  • Page 19: Data Security

    • Telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-HTS824 • Certification No.: found on the side of the unit • Ringer Equivalence No.: 0.4B • Facility Interface Code: 02LS2 •...
  • Page 20 1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION Ringer Equivalence Number (REN) The REN is used to determine the number of devices that may be connected to a telephone line. Exces- sive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
  • Page 21 1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION Remain on the line and briefly explain to the dispatcher the reason for the call before hanging Perform such activities in the off-peak hours, such as early morning hours or late evenings. • The software contained in the ARS and TRS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.
  • Page 22 1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION...

  • Page 23: System Outline

    Section 2 System Outline This section provides general information on the PBX, including the system capacity and specifications.

  • Page 24: Basic System Construction

    2.1 Basic System Construction 2.1 Basic System Construction 2.1.1 System Configurations Main Unit The main unit contains a mother board for controlling PBX functions.

  • Page 25: System Connection Diagram

    2.1.2 System Connection Diagram 2.1.2 System Connection Diagram IP Network Analogue Trunk Smartphone (Softphone) Battery Switching Hub SIP Phone Doorphone & Fax Machine Door Opener IP Softphone SIP Phone: Panasonic SIP Phone is included...

  • Page 26: Block Diagram

    2.1.3 Block Diagram 2.1.3 Block Diagram 8 ports Main RJ45 SIP Trunk RJ45 L2SW Wi-Fi Internet RJ45 USB1 8 ports LCOT4+SLC8 RJ11 LCOT4 24 ports RJ11 PSTN SLC8 RJ11 LCOT4 RJ11 SLC8 RJ11 SLC8 Option card RJ11 DPH2 AC Input AC/DC Unit DC Battery input...

  • Page 27: Typical Network Setting Example

    2.1.4 Typical Network Setting Example 2.1.4 Typical Network Setting Example An example of typical network connection is shown below. When installing in a new office or an office where there is no network infrastructure. IP Network Analogue Trunk Router Smartphone (Softphone) Switching Hub SIP Phone...
  • Page 28 2.1.4 Typical Network Setting Example When installing in an office that already has a network infrastructure. IP Network Analogue Trunk Router Smartphone (Softphone) DHCP Server SIP Phone SIP Phone Note – Dynamic Host Configuration Protocol (DHCP) Server Description The PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will auto- matically assign IP addresses to other devices on the network.
  • Page 29 2.1.4 Typical Network Setting Example For details about DHCP server settings, refer to "Network Configuration-[4-2]LAN Settings- ◆DHCP Mode" in the Programming Item List.
  • Page 30 2.1.4 Typical Network Setting Example When installing the PBX without connecting it to an existing network. IP Network Analogue Trunk Router Smartphone (Softphone) Switching Hub SIP Phone SIP Phone Notice • Refer to the following when the internal DHCP server will be used. For details about DHCP server settings, refer to "Network Configuration-[4-2]LAN Settings- ◆DHCP Mode"...

  • Page 31: Optional Equipment

    KX-HT82470 8-Port Single Line 8 ports Standard Telephone Line Interface with Telephone Extension Caller ID & Message waiting Lamp (SLC8) Card KX-HT82460 2-Port Doorphone/Door 2 ports Panasonic Proprietary Door phone Interface Opener Card with door opener (no sensor interface) (DPH2)

  • Page 32: Specifications

    2.3 Specifications 2.3 Specifications 2.3.1 General Description MIPS 34Kc 720MHz Power Input AC 100-240 V,50/60 Hz/60 Hz,1.3-0.9A Power 60 W Consumption (when fully mounted) External Backup External battery port is supported. Battery Memory Backup Data retention period 7 years Duration Dialling Trunk Dial Pulse (DP) 10 pps, 20 pps...

  • Page 33: Characteristics

    2.3.2 Characteristics (11-3/4 in x 8-1/4 in x 3-1/8 in) Weight (when fully mounted) Under 2.1 kg(4.7 lb) Installation Environment Wallmount Horizontal (Desktop) installation 2.3.2 Characteristics • Terminal Equipment Loop Limit SLT: 600 Ω including set • Doorphone: 20 Ω Minimum Leakage Resistance 15 000 Ω...
  • Page 34 2.3.3 System Capacity Main Unit Right Side View (The cable cover is open.) Inside View (The front cover is open.) Dummy cover plates for Extension Card Slots Dummy cover plates for Trunk/Doorphone Card Slots Extension Card Slot Trunk/Doorphone Card Slot Maximum Optional Service Cards The following number of card can be installed in the Physical Slots or Virtual Slots of the PBX.
  • Page 35 2.3.3 System Capacity Slot type Card Name Maximum Number Trunk/Doorphone Slot LCOT4 DPH2 Extension Slot SLC8 DSP Resources The KX-HTS series has a built-in DSP with a maximum of 14 DSP resources. This DSP is used for switching the TDM and IP terminals. The definition of TDM and IP Subject Remarks...
  • Page 36 2.3.3 System Capacity...

  • Page 37: Installation

    Section 3 Installation This section describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the main unit and optional service cards, and cabling of peripheral equipment are provided. Fur- ther information on peripheral equipment installation is included.

  • Page 38: Before Installation

    Be sure to comply with all applicable laws, regulations, and guidelines. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. Safety Installation Instructions...
  • Page 39 3.1.1 Before Installation • On or near computers, or other office equipment, as well as microwave ovens or air conditioners. (It is preferable not to install the system in the same room as the above equipment.) • Within 1.8 m (6 ft) of radios and televisions. (Both the PBX and PTs should be at least 1.8 m [6 ft] away from such devices.) Do not perform the following: •...

  • Page 40: Installation Of The Pbx

    3.2 Installation of the PBX 3.2 Installation of the PBX 3.2.1 Unpacking Unpack the box and check the items below: • Main unit • AC power cord • Strap band • Screw × 2 (For Wall Mounting) • Washer × 2 (For Wall Mounting) 3.2.2 Names and Locations STATUS Indicator Initialize Switch...

  • Page 41: Opening/Closing The

    3.2.3 Opening/Closing the front cover LAN1 port Extension slot SLT8 Interface FG Terminal AC Inlet External Battery Extension Card Slot Trunk/Doorphone Card Slot Hook Clip Inside View (The front cover is open.) 3.2.3 Opening/Closing the front cover Opening the front cover CAUTION Before opening the front cover, the AC power cord must be removed from the AC inlet.
  • Page 42 3.2.3 Opening/Closing the front cover Power Switch Turn the screws anticlockwise to loosen them. Slide out the cable cover and turn the screws anticlockwise to loosen them. Disconnect the power cable. Note In order to turn off the PBX’s power, a system shutdown using Web Maintenance Console must first be performed.
  • Page 43 3.2.3 Opening/Closing the front cover Open the front cover. Closing the front cover Close the front cover. Turn the screws clockwise to tighten them. Slide in the cable cover and turn the screws clockwise to tighten them.

  • Page 44: Removing/Attaching The Cable Cover

    3.2.4 Frame Earth Connection CAUTION For safety reasons, fix the front cover and cable cover of the PBX with screws. 3.2.3.1 Removing/Attaching the Cable Cover If you prefer, you can remove the cable cover. Removing the Cable Cover Slide out the cable cover and open it. Holding the cable cover open at about a 90 angle, remove the front cover by pushing it in the direction of the arrow as shown below.

  • Page 45: Installing/Removing The Optional Service Cards

    3.2.5 Installing/Removing the Optional Service Cards Connect the earthing wire to earth. (1) To earth Screw Earthing wire WARNING • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocu- tion or to protect the PBX from the bad effects of external noise in the case of a lightning strike. •...
  • Page 46 3.2.5 Installing/Removing the Optional Service Cards Installing an Optional Service Card in the Free Slots In the Main Unit, there are free slots for trunk/doorphone cards and free slots for extension cards. In the free slots for trunk/doorphone cards, you can install one each of the following cards: LCOT4, DPH2. In the free slots for extension cards, you can install one or more of the following card: SLC8.
  • Page 47 3.2.5 Installing/Removing the Optional Service Cards Dummy Cover Plate (1) Cut here. Correct Incorrect Note When removing the dummy cover plate, use plastic nippers. We do not recommend using a knife such as a retractable utility knife.
  • Page 48 3.2.5 Installing/Removing the Optional Service Cards Position the card in the open slot, making sure that the tabs on the both sides of the card fit into place. Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with the screw holes.

  • Page 49: Slot Covers

    3.2.5 Installing/Removing the Optional Service Cards Removing Optional Service Card from the Free Slot Loosen and remove the spacers (①). Holding the rear end of the card, pull the card in the direction of the arrows. 3.2.5.1 Slot covers Only remove the dummy cover plates when you are planning to install an optional service card. If you do not install an optional service card, insert a slot cover included with the option service card, as shown in the following procedure.

  • Page 50: Securing The Cables

    3.2.6 Securing the Cables Push the left edge in until it clicks securely into place. To remove a slot cover Remove the front cover. Refer to "Opening the front cover" in "3.2.3 Opening/Closing the front cover". From the inside, push the tab of the slot cover to the right and push out the left edge of the slot cover. A Tab 3.2.6 Securing the Cables Pass the included strap through either of the 2 slits for securing cables according to your needs.
  • Page 51 3.2.6 Securing the Cables Bind the cables as shown. Close the cable cover. (For details, refer to "3.2.3 Opening/Closing the front cover".) Note • For safety reasons, do not stretch, bend, or pinch the cables.

  • Page 52: Placing The Pbx On A Desktop

    3.2.7 Placing the PBX on a Desktop • If you prefer, you can cut the other side of the cable cover and run the cables through that open- ing. For safety reasons, smooth the cut edges. • When there are too many cables to fully slide in the the cable cover, leave the cable cover slid open, and tighten the screws with the cable cover in that position.

  • Page 53: Wall Mounting

    3.2.8 Wall Mounting Desk or Table 3.2.8 Wall Mounting When wall mounting the main unit, use the included screws. WARNING • Make sure that the wall that the unit will be attached to is strong enough to support approximately 5 times the weight of the unit.
  • Page 54 3.2.8 Wall Mounting Place the template (found on the last page of this manual) on the wall to mark the 2 screw positions. Template 225 mm (8-7 / 8 in) Note When you print out the template, the distance on the paper output may deviate slightly from the indi- cated measurement.
  • Page 55 3.2.8 Wall Mounting Hook the main unit on the screw heads. Mounting on a Concrete The included screws may be used when mounting the main unit on a concrete or mortar wall. User supplied anchor plugs are also necessary. Place the template (found on the last page of this manual) on the wall to mark the 2 screw positions. Template 225 mm (8-7 / 8 in) Note...

  • Page 56: Surge Protector Installation

    3.2.9 Surge Protector Installation 29 mm (1-9 / 64 in) Fit the washers on the screws, and drive the screws into the anchor plugs. Drive the screw to this point. Note • As indicated above, do not tighten the screw fully. •...
  • Page 57 3.2.9 Surge Protector Installation To protect the system from electrical surges, we strongly recommend connecting the system to a surge pro- tector that meets the following specifications: – Surge arrestor type: 3-electrode arrestor – DC spark-over voltage: 230 V – Maximum peak current: at least 10 kA Additionally, proper earthing is very important for the protection of the system (refer to "3.2.4 Frame Earth Connection").

  • Page 58: Backup Battery Connection

    3.2.10 Backup Battery Connection Note The surge protector for an extension is different from that for trunks. Installation of an Earth Rod Surge Protector Trunk Earthing Wire (Underground) Earth Rod Connect the earth rod to the surge protector using an earthing wire with a cross-sectional area of at least 1.3 mm Bury the earth rod near the protector.
  • Page 59 3.2.10 Backup Battery Connection Notice Be sure to comply with applicable local regulations (e.g., laws, guidelines). Note • The recommended maximum capacity is 28 Ah, to maintain effective battery charge. • The Back-up Battery Cable should not be exposed to direct sunlight. Keep the Back-up Battery Ca- ble and the backup battery away from heating appliances and fire.

  • Page 60: The Mother Board And Option Cards

    3.3 The Mother Board and Option Cards 3.3 The Mother Board and Option Cards 3.3.1 Mother Board Function The motherboard has the following functions preinstalled. • Support for up to 8 trunks (SIP trunks and analogue trunks combined) • Support for up to 24 extensions (SIP extensions and analogue extensions combined) The following types of connections are supported for connecting to SIP extensions, SIP trunks, and PCs on private IP networks.
  • Page 61 3.3.1 Mother Board CO4 Interface LEDs (1) To LAN (2) To LAN/WAN (3) To WAN Note • The maximum length of the CAT 5/CAT 5e cables to be connected to the mother board is 100 m(328 ft). • For details about connecting to a LAN, refer to "3.12 LAN Connection". WARNING A lithium battery is used in the mother board.
  • Page 62 3.3.1 Mother Board Indication Colour Description • OFF: Power Off • ON: Power On and running • Flashing (60/minute): Starting up/Logging in • Flashing (120/minute): Software is updating • Flashing (240/minute): During initialisation • Flashing (240/minute): Wi-Fi Protected Setup (WPS) in progress Amber PBX status indication...

  • Page 63: Lcot4 Card (Kx-Ht82480)

    3.3.2 LCOT4 Card (KX-HT82480) 3.3.2 LCOT4 Card (KX-HT82480) Function 4 analogue trunk ports with Caller ID (FSK/FSK with Call Waiting Caller ID [Visual Caller ID]/DTMF). RJ11 (1) To trunk Accessories and User-supplied Items Accessories (included): Spacer x 3, slot cover x 1 User-supplied (not included): RJ11 connector, Copper wire Note •...

  • Page 64: Dph2 Card (Kx-Ht82460)

    3.3.4 DPH2 Card (KX-HT82460) 3.3.4 DPH2 Card (KX-HT82460) Function A doorphone card for 2 doorphone and 2 door opener. (1) To Door opener (2) To Doorphone Accessories and User-supplied Items Accessories (included): Spacer x 3, slot cover x 1 User-supplied (not included): RJ11 connector, Copper wire Note For details about connecting to a doorphone and/or door opener, refer to "3.6 Connecting Doorphones and Door Openers".

  • Page 65: Connecting Outside Trunks

    3.4 Connecting Outside Trunks 3.4 Connecting Outside Trunks 3.4.1 Connecting SIP Trunks A typical connection example is shown below for connecting to 2 SIP carriers simultaneously. For details about connecting SIP trunks, refer to "Network Configuration" in the Programming Item List. Connecting via WAN1 SIP Carrier-A SIP Carrier-B...
  • Page 66 3.4.1 Connecting SIP Trunks Connecting via an external router SIP Carrier-A SIP Carrier-B Router Smartphone (Softphone) SIP Phone SIP Phone Connecting via both WAN1 and an external router SIP Carrier-A SIP Carrier-B WAN1 Router Smartphone (Softphone) SIP Phone SIP Phone Note •...

  • Page 67: Connecting Analogue Trunks

    3.4.2 Connecting Analogue Trunks 3.4.2 Connecting Analogue Trunks Connection Insert the modular plugs of the telephone line cords (2-conductor wiring) into the outside (CO) line jacks. Connect the line cords to the terminal board or the modular jacks from the telephone company. Note •...

  • Page 68: Connecting Extensions

    3.5 Connecting Extensions 3.5 Connecting Extensions 3.5.1 Connecting SIP Extensions A typical connection example for SIP extensions is shown below. The following features can be used with the connection example shown below. Setting IP addresses of SIP phone (automatic setting by DHCP) Setting the IP address and port of the connection destination main unit (automatic setting by DHCP Op- tion 66) Acquisition of SIP phone configuration data (distributed by main unit via HTTP)
  • Page 69 Smartphone (Softphone) For Panasonic SIP devices (for compatible models, see Panasonic Web site) Relationships between registration (provisioning), firmware updates, and the installation environment are shown below. Note that each SIP phone extension can be set for whether or not to accept connections from outside networks.

  • Page 70: Lan Connections For Ip Telephones

    3.5.2 LAN Connections for IP Telephones Function (Depends on (Depends on (Depends on environment) environment) environment) IP address and port settings for connection destination main unit Acquisition of SIP phone configuration data SIP registration to main Manual Manual Manual Manual *1 *2 *1*3 unit...
  • Page 71 3.5.2 LAN Connections for IP Telephones Ethernet Straight Cable (1) To a Switching Hub Connecting an AC Adaptor to an IP Telephone Some SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on your network, these IP telephones can receive the necessary power supply from the network through the network cable.

  • Page 72: Connecting Analogue Extensions Maximum Cabling Distances Of The Extension Wiring (Twisted Cable)

    3.5.3 Connecting Analogue Extensions Maximum Cabling Distances of the Extension Wiring (Twisted Cable) Connecting a PC to an IP Telephone You can connect a PC to some IP telephones using the IP telephone’s secondary port. In this case, only a single port from the LAN’s network interface (switching hub) is required to connect both the IP telephone and PC to the LAN.

  • Page 73: Connecting Doorphones And Door Openers

    3.6 Connecting Doorphones and Door Openers 3.6 Connecting Doorphones and Door Openers Up to 2 doorphones (KX-T30865) and 2 door openers (user-supplied) can be installed. Maximum Cabling Distance Maximum Cable Distance ø 0.42 mm (25 AWG): 70 m (230 ft) ø...
  • Page 74 3.6 Connecting Doorphones and Door Openers Screw To DPH2 Card Note Two kinds of screws are included with the doorphone. Please choose the appropriate kind for your wall type. : when a doorphone plate has been fixed to the wall : when you wish to install the doorphone directly onto the wall Connect the wires to the screws located in the back cover.
  • Page 75 3.6 Connecting Doorphones and Door Openers View of Doorphone Connector Jack Doorphone 2 Doorphone 1 Terminal Box Yellow Black Green Doorphone 1 Doorphone 2 4-conductor wiring is required. Connecting Door Openers Use a flathead screwdriver to press and hold open the button below the terminal, and insert the wire coming from the door opener into the terminal.
  • Page 76 3.6 Connecting Doorphones and Door Openers Door Opener 2 Door Opener 1 To the door openers Wrap the strap around all of the cords. (For details, refer to "3.2.6 Securing the Cables".) Note • We recommend using UL1015 wire or an equivalent for wiring. For users in except in U.S.A. •...

  • Page 77: Connection Of Peripherals

    3.7 Connection of Peripherals 3.7 Connection of Peripherals LAN Port USB Port Maximum Distance Maximum Distance 100 m (328 ft) 100 m (328 ft) Switching Hub Maximum Distance 5 m (16 ft) USB Memory Device 3.7.1 USB Interface for USB Memory Device The PBX is equipped with a USB 2.0 interface.

  • Page 78: Starting The Pbx

    3.8 Starting the PBX 3.8 Starting the PBX WARNING Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug including the earthed pin. CAUTION • Use only the AC power cord included with the PBX. •...
  • Page 79 3.8 Starting the PBX Initialize switch STATUS Indicator Power switch Note • After the PBX is initialised, you can restore system data to the PBX that has been backed up earlier. For details about backing up and restoring system data, refer to "Maintenance-[2-3]System Control- System Data Backup &...

  • Page 80: Programming Information

    3.9 Programming Information 3.9 Programming Information 3.9.1 Overview of Web Maintenance Console Web Maintenance Console is designed to serve as an overall system programming reference for the PBX. You can programme and control the PBX over an IP network using Web Maintenance Console. This section describes programming basic items using Web Maintenance Console.

  • Page 81: Direct Connection

    3.9.2 PC Connection 3.9.2.1 Direct Connection LAN Port To LAN Port Notice When connecting the PC to the LAN port, if the PC is set to obtain the IP address automatically, the IP address of the PC will be set to an appropriate IP address to establish a connection to the PBX. Note •...

  • Page 82: Starting Web Maintenance Console

    3.9.3 Starting Web Maintenance Console 3.9.3 Starting Web Maintenance Console System Requirements For the system requirements of the PC (operating system, hardware specifications, supported browsers etc.), refer to "3.9.3 Starting Web Maintenance Console" in the Programming Item List. Copyright for MD5 This software uses the Source Code of RSA Data Security, Inc.

  • Page 83: Programming The Pbx

    3.9.4 Programming the PBX The Web Maintenance Console login screen is displayed. Log in with the Installer level account name and the default Installer level account password to launch the Easy Setup Wizard. For details about the Easy Setup Wizard, see "3.9.4.1 Easy Setup Wizard". 3.9.4 Programming the PBX 3.9.4.1 Easy Setup Wizard In the Easy Setup Wizard, you will set up the mandatory settings required for the PBX.

  • Page 84: Date And Time Setting

    3.10 Date and Time setting 3.10 Date and Time setting The following items can be set for the date and time settings. For details about date and time settings, refer to "PBX Configuration-[1-1]System-Date & Time-◆Date & Time" in the Programming Item List. •...

  • Page 85: Network And Router Function

    3.11 Network and Router Function 3.11 Network and Router Function Following table describes networking functions and router functions. For details about data and time set- tings, refer to "2.1.1 PBX Configuration-[1-1]System-Date & Time" in the Programming Item List. Functions Description Interface 10/100/1000 Mbps Ethernet LAN (Wired)
  • Page 86 3.11 Network and Router Function Functions Description L2TP Pass through Quality of Service DiffServ for IP-QoS. AF/EF Priority Queueing/Weighted FairQueuing (WFQ) Random Early Discard (RED)/Drop-Tail (DT) WLAN QoS supported through WMM(IEEE802.11e). Networking DHCP DHCPv4 Applications NTP Client DNSv4 DNS Proxy or Relay DynamicDNS (DDNS) TFTP TFTP Server...

  • Page 87: Lan Connection

    3.12 LAN Connection 3.12 LAN Connection 3.12.1 Wired LAN Connection The PBX is equipped with a LAN port for connecting to a LAN so that IP telephones (SIP phones) and PCs can be connected on a private IP network. When the PBX is connected to the LAN for the first time, you must assign IP addressing information to the PBX.

  • Page 88: Wireless Lan Connection

    3.12.2 Wireless LAN Connection TRD2 (+) TRD2 (+) TRD2 (−) TRD2 (−) TRD1 (−) TRD1 (−) TRD3 (+) TRD3 (+) TRD3 (−) TRD3 (−) Note • Use an Ethernet cable with an RJ45 connector for connection to a switching hub. The cable should be a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e (Enhanced Category 5) or higher for 1000BASE-T.
  • Page 89 3.12.2 Wireless LAN Connection • Press the WPS setting button on the wireless extension for the specified amount of time. Connection using PIN code input There is a connection method where the PIN code set at the HTS Series unit is input into the wire- less extension, and a connection method where the PIN code set at the wireless extension is input into the HTS Series unit.

  • Page 90: Wan Connection

    3.13 WAN Connection 3.13 WAN Connection Description The following protocols are supported for setting the IP address of the WAN interface. WAN Type Description Dynamic IP Address Retrieves an IP address dynamically from your service provider. Static IP Address Sets a static IP address. PPPoE Obtains an IP address dynamically from a PPPoE server.

  • Page 91: Confirming Connections

    Section 4 Confirming Connections This section describes the basic checks and operation methods following PBX installation for making and re- ceiving calls to and from extensions and outside lines.

  • Page 92: Making And Receiving Calls

    4.1 Making and Receiving Calls 4.1 Making and Receiving Calls The following is a description of the basic checks and operation methods following PBX installation for mak- ing and receiving calls to and from extensions and outside lines. 4.1.1 Calling Another Extension To call an extension (Intercom Call) –...

  • Page 93: Maintenance

    Section 5 Maintenance This section describes maintenance procedures.

  • Page 94: System Data Backup And Restore

    After a system data restore, the main unit must be restarted using the Web Maintenance Con- sole. Regular Automatic Backup Feature The PBX regularly backs up the system data every 30 minutes. The backup file is saved in the "Panasonic" folder in the internal memory of the main unit.

  • Page 95: Software Upgrading

    Operating system data area on the PBX’s mother board. SIP extension software data Firmware of supported SIP extensions Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone's documentation. Note • The software version of the mother board can be confirmed through system programming.

  • Page 96: System Initialisation Procedure

    5.3 System Initialisation Procedure 5.3 System Initialisation Procedure The system data can be returned to its initial state by following the procedure below. While pressing and holding the Initialize Switch, turn the power ON. The LED will light amber. Continue holding down the Initialize Switch (to confirm the holding). The LED will flash amber at a rate of 240 flashes/minute.

  • Page 97: Troubleshooting

    Section 6 Troubleshooting This section provides information on the PBX and tele- phone troubleshooting.

  • Page 98: Troubleshooting

    6.1 Troubleshooting 6.1 Troubleshooting 6.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION You cannot make/receive • Mother board • Replace the mother board (be sure to turn calls via an IP network. malfunction off the PBX when replacing). • • Poor connection Make sure that an 8-pin twisted pair cable is used for connection.
  • Page 99 6.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION extension does not work, replace the extension. The PBX does not operate • Restart the PBX (refer to "6.1.4 Restarting properly. the PBX"). • Turn off the power switch, and then turn it back on. •...

  • Page 100: Connection

    6.1.2 Connection 6.1.2 Connection Connection between the PBX and an SLT: CAUSE SOLUTION Can you dial an extension? The T/R is connected to the D1/D2. Use the correct cord (the inner 2 wires are for T/R). If a telephone equipped with an A-A1 relay is connected to the PBX, set the A-A1 relay switch of the telephone to "OFF".
  • Page 101 6.1.3 Operation PROBLEM PROBABLE CAUSE SOLUTION • Cannot set the IP • An unusable value is • Set an IP address within the valid range. address, subnet mask being set. IP address of the SIP Phone/PBX: address, and PBX IP "1.0.0.0"...

  • Page 102: Restarting The Pbx

    6.1.4 Restarting the PBX 6.1.4 Restarting the PBX If the PBX does not operate properly, restart the PBX using Web Maintenance Console. Before restarting the PBX, try the system feature again to confirm whether there definitely is a problem or not. Note •...

  • Page 103: Appendix

    Section 7 Appendix This section provides information about System Prompt Languages and the revision history.

  • Page 104: System Prompt Languages

    7.1 System Prompt Languages 7.1 System Prompt Languages Note • The following abbreviations are used in the language file names: – UK: United Kingdom – US: United States – LA: Latin America – CA: Canada – BR: Brazil No. 1 is set by default. For details, see "PBX Configuration-[1-6]System Options- ◆Prompt Language" in •...
  • Page 105 7.1 System Prompt Languages TEMPLATE FOR WALL MOUNTING Copy or print this template and place it on the wall. Install the screws as marked. If you mount the main unit on a concrete, fit anchor plugs(not included) into the wall beforehand. Hook the unit onto the screw heads.
  • Page 106 • Analogue Public Switched Telephone Network (PSTN) of Europe- an countries Panasonic System Networks Co., Ltd. declares that the KX-HTS32NE is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.ptc.panasonic.eu...
  • Page 107 Web Site: http://www.panasonic.net/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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