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Troubleshooting; If You Are Having Difficulty With Your Machine - Brother MFC-J6910DW Basic User's Manual

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If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at

If you are having difficulty with your machine

No printout.
Poor print quality.
White horizontal lines appear in text
or graphics.
Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 67.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 73.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 67.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Brother MFC-XXXXX (where XXXXX is your model name), and make sure that
Use Printer Offline is unchecked.
Check the print quality. (See Checking the print quality on page 71.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine's menu matches the type of paper you are using. (See
Printing for Windows
or Printing and Faxing for Macintosh in the Software User's
Guide and Paper Size and Type on page 23.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 25.)
The recommended environment for your machine is between 20 C to 33 C.
Clean the print head. (See Cleaning the print head on page 71.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 25.)


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