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BASIC USER'S GUIDE
MFC-J6910DW
Version A
CHN-ENG

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Table of Contents

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  • Page 1 BASIC USER’S GUIDE MFC-J6910DW Version A CHN-ENG...
  • Page 2 Firstly, thank you very much indeed for using our Brother products! Brother focuses on the earth environment concerned. And make a basic policy which is to concern about the earth environment, including any workflow from product development to discard. The local citizen should be responsible for local society and its environment during these environment protection activities.
  • Page 3 CD-ROM Software User's Guide Follow these instructions for Printing, Scanning, PDF file / Network Scanning, PhotoCapture Center™, Documentation Remote Setup, PC-Fax, and using the Brother CD-ROM ControlCenter utility. Network Glossary This Guide provides basic information about PDF file / advanced network features of Brother...
  • Page 4: Table Of Contents

    Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary................1 Viewing Documentation...................1 ® Accessing Brother Support (Windows ) ..............3 Accessing Brother Support (Macintosh) ..............3 Control panel overview ..................4 LCD screen indications..................6 Basic Operations .....................7 Volume Settings.....................8 Ring Volume ....................8 Beeper Volume....................8...
  • Page 5 Sending a fax How to send a fax ....................32 Stop faxing..................... 34 Setting scanner glass size for faxing ............. 34 Color fax transmission ................... 34 Cancelling a fax in progress ................34 How to preview an outgoing fax ..............34 Transmission Verification Report..............
  • Page 6 Additional Dialling Operations................50 Outgoing Call history ..................50 Caller ID history .....................51 Storing numbers ....................52 Storing a pause .....................52 Storing One Touch Dial numbers ..............52 Storing Speed Dial numbers................53 Changing One Touch or Speed Dial names or numbers.......54 Making copies How to copy ......................55 Stop copying....................55 Copy settings....................56 Paper Options....................56...
  • Page 7 Troubleshooting Error and Maintenance messages............... 73 Error animations display ................80 Transferring your faxes or Fax Journal report ..........80 Document jam ....................81 Printer jam or paper jam ................82 Troubleshooting ....................89 If you are having difficulty with your machine ..........89 Dial Tone detection..................
  • Page 8 Table of Contents (ADVANCED USER'S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM. General setup Making copies Memory storage Copy settings Sleep Mode LCD display Printing photos from a Dial Prefix memory card or USB Flash Mode Timer...
  • Page 9: General Information

    Thank you for buying a Brother machine! Electrical Hazard icons alert you to Reading the documentation will help you possible electrical shock.
  • Page 10: How To Find Scanning Instructions

    Presto! PageManager User’s Guide (Macintosh users) Note Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions.  The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application.
  • Page 11: Accessing Brother Support (windows ® )

    Web support (Brother Solutions Center) on the Installation CD-ROM. Center) on the Installation CD-ROM.  Click Brother Support on the top menu.  Double-click the Brother Support icon. The following screen will appear: The following screen will appear: ...
  • Page 12: Control Panel Overview

    Chapter 1 Control panel overview 1 Fax and Copy keys: 3 Dial Pad  Duplex Use these keys to dial telephone and fax numbers and as a keyboard for entering Press this key to copy, scan or fax both information into the machine. sides of the paper.
  • Page 13 General information 5 Start keys: 8 One Touch keys These 8 keys give you instant access to 16  Mono Start previously stored numbers. Lets you start sending faxes or making Shift copies in monochrome. Also lets you start a To access One Touch numbers 9 to 16, hold scanning operation (in color or mono down Shift as you press the One Touch key.
  • Page 14: Lcd Screen Indications

    Chapter 1 LCD screen indications 8 Wireless Status A four level indicator shows the current wireless signal strength if you are using a The LCD shows the current machine status wireless connection. when the machine is idle. 9 Call History Lets you view a list of outgoing calls and the caller ID history.
  • Page 15: Basic Operations

    General information Basic Operations Note Press to go back to the previous To operate the Touchscreen use your finger level. to press the MENU or option button directly on the LCD screen. To display and access all the Press Stop/Exit. screen menus or options in a setting, press d c or a b to scroll through them.
  • Page 16: Volume Settings

    Chapter 1 Volume Settings Beeper Volume When the beeper is on, the machine will beep Ring Volume when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of ring volume You can choose a range of beeper volume levels, from High to Off.
  • Page 17: Speaker Volume

    General information LCD display Speaker Volume You can choose a range of speaker volume Setting the backlight levels, from High to Off. brightness Press MENU. If you are having difficulty reading the LCD, Press a or b to display try changing the brightness setting. General Setup.
  • Page 18: Setting The Fax Logic (sending And Receiving Sequence)

    Chapter 1 Setting the Fax Logic Press Fax Mode. (sending and receiving Press Easy Mode or Advanced Mode. sequence) Press Stop/Exit. You can change the process of manual fax send or receive. If you often send or receive a fax manually to/from the other party at the end of a conversation, set the Fax Mode to Easy Mode.
  • Page 19: Loading Paper

    Loading paper Loading paper and Note other print media • When you are using A3, Legal or Ledger size paper, press the universal guide release button (1) as you slide out the Note front of the paper tray. Make sure that when using Legal or A3 or Ledger size For Tray #2, see Loading paper in paper paper, the triangular mark on the output...
  • Page 20 Chapter 2 Open the output paper tray cover (1). Fan the stack of paper well to avoid paper jams and misfeeds. Note Always make sure that the paper is not curled. With both hands, gently press and slide the paper length guide (1) and then the Gently put the paper into the paper tray print side down and top edge in first.
  • Page 21 Loading paper Close the output paper tray cover. Note Check that the paper is flat in the tray When you put Photo L size into the paper and below the maximum paper tray, you need to release the hinges on mark (1).
  • Page 22: Loading Paper In Paper Tray #2 (lower Tray)

    Chapter 2 Loading paper in paper While holding the paper tray in place, pull out the paper support (1) until it tray #2 (lower tray) clicks and unfold the paper support flap (2). Note • You can only use plain paper sizes A4, A3, Ledger, Letter or Legal in Tray #2.
  • Page 23 Loading paper Open the paper tray cover (1). Fan the stack of paper well to avoid paper jams and misfeeds. Note Always make sure that the paper is not curled. Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray and below the maximum paper mark (1).
  • Page 24 Chapter 2 Pull tray #1 out of the machine. Note Press the universal guide release Be careful that you do not push the paper button (1) as you slide out the front of in too far; it may lift at the back of the tray the paper tray.
  • Page 25 Loading paper Close the output paper tray cover and Note slowly push the paper tray into the If you are finished using A3, Ledger or machine. Legal size paper and want to use a smaller paper size, take the paper out of the tray.
  • Page 26: Loading Paper In The Manual Feed Slot

    Chapter 2 Loading paper in the manual Slide the manual feed slot paper guides to fit the paper width that you are going feed slot to use. You can load special print media one at a time into this slot. Use the manual feed slot to print or copy on envelopes, labels or thicker paper.
  • Page 27 Loading paper Using both hands gently adjust the Note manual feed slot paper guides to fit the When loading an envelope, or a sheet of paper. thick paper, push the envelope into the manual feed slot until you feel it grab the envelope.
  • Page 28: Loading Envelopes And Postcards

    Chapter 2 Loading envelopes and Loading envelopes and postcards postcards Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. About envelopes IMPORTANT  Use envelopes that weigh between 80 to 95 g/m If envelopes or postcards are “double- feeding”, put one envelope or postcard in ...
  • Page 29 Loading paper Put envelopes or postcards in the paper If you have problems when printing on tray with the address side down and the envelopes, try the following suggestions: leading edge (top of the envelopes) in Open the envelope flap. first.
  • Page 30: Printable Area

    Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on. ®...
  • Page 31: Paper Settings

    Ledger.  If you chose the paper type of Press Tray#1, Tray#2 or Tray#1, press Plain Paper, Auto Select. Inkjet Paper, Brother BP71, Brother BP61, Other Glossy Press Stop/Exit. or Transparency. Note  If you chose Tray#2, press A4, A3, You can change the paper size and tray Letter, Legal or Ledger.
  • Page 32: Tray Use In Fax Mode

    Chapter 2 Tray use in Fax mode Secure Paper Feed mode for A3 size Short Grain Paper You can change the default tray the machine will use for printing received faxes. If your printed pages are smudged when using A3 paper, your paper may be short Auto Select will allow your machine to grain paper.
  • Page 33: Acceptable Paper And Other Print Media

    To get the best print quality, we suggest using Brother paper. (See the table below.) The print quality can be affected by the type If Brother paper is not available in your of paper you use in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.
  • Page 34: Handling And Using Print Media

    Chapter 2 Handling and using print Labels (Manual feed slot only) media Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels Store paper in its original packaging, and ...
  • Page 35: Choosing The Right Print Media

    Loading paper Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Printer Capture 297  420 mm (11.7  16.5 in.) Cut Sheet 210  297 mm (8.3  11.7 in.) 279.4 ...
  • Page 36: Paper Capacity Of The Paper Trays

    Up to 0.25 mm Up to 200 g/m Postcard 2 Envelopes Up to 0.52 mm 75 to 95 g/m Transparencies – – – – Labels BP71 (260 g/m ) paper is especially designed for Brother inkjet machines. Manual feed slot only.
  • Page 37: Loading Documents

    Loading documents How to load Unfold the ADF Document Support (1) and the ADF Document Output Support documents Flap (2). You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 35 pages and feeds each sheet individually.
  • Page 38: Using The Scanner Glass

    Chapter 3 Using the scanner glass How to load documents Note You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. To use the scanner glass, the ADF must be empty.
  • Page 39: Unscannable Area

    Loading documents Unscannable area The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Usage Document Top (1) Left (3) Size Bottom (2) Right (4) 3 mm 4.5 mm 3 mm Ledger 3.7 mm Letter...
  • Page 40: Sending A Fax

    Sending a fax How to send a fax Do one of the following to load your document: Place the document face up in the  The following steps show how to send a fax. ADF. (See Using the ADF on page 29.) When you want to send a fax, or change fax send or receive settings, press the ...
  • Page 41 Sending a fax You can change the following fax Enter the fax number. sending settings. Press FAX and then Using the dial pad press d or c to scroll through the fax Using the Phone Book settings. When the setting you want is displayed, press it and choose your ...
  • Page 42: Stop Faxing

    Chapter 4 Stop faxing How to preview an outgoing To stop faxing, press Stop/Exit. You can preview a fax message before you Setting scanner glass size for send it. You must set the Real Time Transmission and Polling RX to Off before faxing you use this feature.
  • Page 43: Transmission Verification Report

    Sending a fax Press Mono Start. Press MENU. Press a or b to display Fax. Note The fax message in the memory will be Press Fax. sent and then erased when you press Mono Start. Press a or b to display Report Setting.
  • Page 44: Receiving A Fax

    Receiving a fax Receive modes By factory default, the factory setting of Receive Mode is “Fax”. Your machine will automatically receive any faxes that are sent to it. There are four receive modes of this machine as below. For more detailed information on the receive modes, see Using receive modes on page 37. Operation Display LCD Display Factory Default Ring Delay...
  • Page 45: Using Receive Modes

    Receiving a fax Using receive modes Mode Function Help Fax (Fax Only) Each call Factory setting of Ring Delay is 2 (0-10 times available, please recognized as fax see Ring Delay on page 38). After ringing 2 times, the fax and send fax signal.
  • Page 46: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay sets the number of times the sound. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.
  • Page 47: Fax Detect

    Receiving a fax Fax Preview Fax Detect (Monochrome only) If Fax Detect is On: How to preview a received fax Fax Detect is turned On as default. The machine receives a fax call You can view received faxes on the LCD by automatically, even if you answer the call.
  • Page 48 Chapter 5 Using Fax Preview When the fax is displayed, the buttons will appear on the LCD and perform the When you receive a fax, you will see the pop- operations shown below. up message on the LCD. (For example: New Fax(es): 02) Button Description...
  • Page 49: Turning Off Fax Preview

    Receiving a fax Turning off Fax Preview How to print a fax Press Fax Preview. Press Fax Preview. Press the fax you want to view. Press More. Press (Print). Press Turn Off Fax Preview.  If the fax is multiple pages, go to step d.
  • Page 50: Telephone And External Devices

    Telephone and external devices Voice operations Phone line services Your machine supports the Caller ID Tone or pulse subscriber telephone service that some telephone companies offer. If you have a Pulse dialling service, but need Features like Voice Mail, Call Waiting, Call to send tone signals (for example, for Waiting/Caller ID, RingMaster, answering telephone banking), follow the instructions...
  • Page 51: Telephone Service

    Contact your local It is a fast way to screen your calls. You can telephone company or Brother dealer respond quickly to calls you missed, because in the case that the feature does not caller IDs are received and stored in your fax work normally.
  • Page 52: Advantages Of Caller Id

    Chapter 6 Advantages of Caller ID Caller ID feature The Caller ID feature of this machine lets you For Business use the Caller ID subscriber service offered by many local phone companies. All businesses profit from a quicker response to customer calls. You can view the list or choose one of these numbers to fax to, add to Speed Dial or delete from the history.
  • Page 53: Connecting An External Tad (telephone Answering Device)

    Telephone and external devices Connecting an external IMPORTANT TAD (telephone DO NOT connect a TAD elsewhere on the same telephone line. answering device) You may choose to connect an external Connections settings answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and The external TAD must be connected as the machine “listens”...
  • Page 54: Multi-line Connections (pabx)

    Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not LINE EXT.
  • Page 55: Operation From External And Extension Telephones

    Telephone and external devices Operation from external and Using a cordless external extension telephones telephone If you answer a fax call on an extension or an Once the base unit of the cordless telephone external telephone, you can make your has been connected to the same telephone machine take the call by using the Remote line as the machine (see External and...
  • Page 56 Chapter 6 Changing the remote codes Note If you want to use Remote Activation, you • If you are always disconnected when have to turn on the remote codes. The preset accessing your external TAD remotely, try Remote Activation Code is l 5 1. The preset changing the Remote Activation Code and Remote Deactivation Code is # 5 1.
  • Page 57: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Speed Dialling Manual dialling Press (Phone Book). You can also choose Phone Book by Press all of the digits of the fax or telephone pressing (FAX). number. Press the two-digit number you want to call.
  • Page 58: Fax Redial

    Chapter 7 Additional Dialling Fax Redial Operations If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Mono Start or Color Start to try again. If you Outgoing Call history want to make a second call to a number you recently dialled, you can press Redial/Pause The last 30 numbers you sent a fax to will be and choose one of the last 30 numbers from...
  • Page 59: Caller Id History

    Dialling and storing numbers Caller ID history Press Stop/Exit. Note This feature requires the Caller ID subscriber You can print the Caller ID list. service offered by many local telephone (See How to print a report in chapter 6 of companies.
  • Page 60: Storing Numbers

    Chapter 7 Storing numbers Do one of the following:  Enter the name (up to 16 characters) using the buttons on the LCD. You can set up your machine to do the following types of easy dialling: One Touch, Press OK. Speed Dial and Groups for broadcasting (To help you enter letters, see faxes.
  • Page 61: Storing Speed Dial Numbers

    Dialling and storing numbers Storing Speed Dial numbers To choose where the number will be stored, do one of the following: Names and numbers can be stored as  To accept the displayed next two-digit Speed Dial locations. You can store available Speed Dial location, up to 100 different Speed Dial locations.
  • Page 62: Changing One Touch Or Speed Dial Names Or Numbers

    Chapter 7 Changing One Touch or Do one of the following: Speed Dial names or numbers  If you want to change the name, press Name:. Enter the new name (up to You can change a One Touch or Speed Dial 16 characters) using the buttons on name or number that has already been the LCD.
  • Page 63: Making Copies

    Making copies How to copy Do one of the following to load your document: Place the document face up in the  The following steps show the basic copy ADF. operation. For details about each option, see the Advanced User’s Guide. (See Using the ADF on page 29.) ...
  • Page 64: Copy Settings

    Press d or c to display Paper Type. (Advanced User’s Guide) Press Paper Type. For details about changing the following copy Press Plain Paper, Inkjet Paper, settings, see chapter 7: Brother BP71, Brother BP61,  Quality Other Glossy or Transparency.  Enlarge/Reduce If you do not want to change additional ...
  • Page 65 Making copies Tray Select You can change the tray temporarily for the next copy. To change the default tray setting see Tray use in Copy mode on page 23. Press (COPY). Load your document. Enter the number of copies you want. Press d or c to display Tray Select.
  • Page 66: Printing Photos From A Memory Card Or Usb Flash Memory Drive

    Remote Setup & PhotoCapture Center Macintosh in the Software User’s Guide.) Using a memory card or USB Flash memory drive Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, SD, SDHC,...
  • Page 67: Getting Started

    Printing photos from a memory card or USB Flash memory drive Getting started Firmly put a memory card or USB Flash memory drive into the correct slot. 1 USB Flash memory drive IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge compatible camera, or a digital camera that uses the USB mass storage standard.
  • Page 68 Chapter 9 IMPORTANT DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. PHOTO CAPTURE key indications:  PHOTO CAPTURE light is on, the memory card or USB Flash memory drive is correctly inserted.
  • Page 69: Print Images

    Printing photos from a memory card or USB Flash memory drive Print Images After you have chosen all the photos, press OK. You now have the following options: View Photos  To add the Auto Correct effect to your chosen photos, press You can preview your photos on the LCD before you print them.
  • Page 70: Photocapture Center™ Print Settings

    Chapter 9 PhotoCapture Center™ How to scan to a print settings memory card or USB Flash memory drive You can change the print settings temporarily. You can scan monochrome and color The machine returns to its default settings documents onto a memory card or USB Flash after 3 minutes, or if the Mode Timer returns memory drive.
  • Page 71 Printing photos from a memory card or USB Flash memory drive Do one of the following: Do one of the following:  If you want to scan a 2-sided  To change the quality, press d or c to document, load your document in the display Quality.
  • Page 72: How To Print From A Computer

    (See Printing for Windows or Printing and Faxing for Macintosh in the Software User’s Guide for details about the print settings.) Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command.
  • Page 73: How To Scan To A Computer

    Load your document. (See How to load Presto! PageManager must be downloaded documents on page 29.) and installed before use. See Accessing Brother Support (Macintosh) on page 3 for  Use the ADF to scan multiple pages further instructions. of documents or 2-sided documents.
  • Page 74: Scanning Using A Scanner Driver

    Chapter 11 Scanning using a scanner driver For more information, see Scanning a document using the TWAIN driver or Scanning a document using the WIA driver in the Software User’s Guide. Start a scanning application and click the Scan button. Adjust the settings such as Resolution, Brightness and Scan Type in the Scanner Setup dialog box.
  • Page 75: A Routine Maintenance

    Your machine is equipped with an ink dot counter. The ink dot counter automatically optimum performance and reliability when used with Brother Original ink cartridges. monitors the level of ink in each of the Brother cannot guarantee this optimum four cartridges. When the machine detects an...
  • Page 76 Press the lock release lever as shown to Turn the green release lever on the release the cartridge indicated on the orange protective packing (1) clockwise LCD. Remove the cartridge from the until it clicks to release the vacuum seal. machine.
  • Page 77 Routine maintenance Gently push the back of the ink cartridge IMPORTANT marked “PUSH” until it clicks, and then close the ink cartridge cover. • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink 推...
  • Page 78: Cleaning And Checking The Machine

    Cleaning and checking Close the document cover and open the ADF cover. the machine Clean the white bar (1) and the glass strip (2) with a soft lint-free cloth moistened with a non-flammable glass Cleaning the scanner glass cleaner. Unplug the machine from the electrical socket.
  • Page 79: Cleaning The Print Head

    Note If you clean the print head at least five times and the print has not improved, try installing a new Brother Original The LCD asks you if the print quality is Innobella™ ink cartridge for each problem OK for black and the three colors.
  • Page 80: Checking The Print Alignment

    The machine starts printing the new ink cartridge. If ink is still missing, Alignment Check Sheet. call your Brother dealer. For the “A” pattern, press the number of IMPORTANT the test print that has the least visible vertical stripes (1-9).
  • Page 81: Troubleshooting

    You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message...
  • Page 82 Cannot Detect quickly and the machine did not detect re-install it slowly until it clicks. If you are using non Brother Original Replace the cartridge with a Brother ink the machine may not detect the ink Original ink cartridge. If the error cartridge.
  • Page 83 The size of your photo is too small to Choose a larger image. Image Too Small. trim. Internal servicing required. Call Brother Customer Service / your Ink Absorber Full This problem may be caused by the Brother dealer. use of cartridges other than Brother...
  • Page 84 Error Message Cause Action The memory card or USB Flash Put the correct memory card or USB No File memory drive in the media drive does Flash memory drive into the slot again. not contain a .JPG file. An ink cartridge is not installed Take out the new ink cartridge and re- No Ink Cartridge correctly.
  • Page 85 Troubleshooting Error Message Cause Action The fax memory is full. Do one of the following: Out of Fax Memory  Clear the data in the memory. To gain extra memory, you can turn off Memory Receive. (See Turning off Memory Receive operations in chapter 4 of the Advanced User’s Guide.) ...
  • Page 86 USB direct interface. then on again. USB Device. For more information, visit us at http://solutions.brother.com/. A color ink cartridge has been installed Check which ink cartridges are not Wrong Ink Color in the Black ink cartridge position.
  • Page 87 Troubleshooting Error Message Cause Action The Paper Size setting does not 1 Check that the paper size you Wrong Paper Size match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray.
  • Page 88: Error Animations Display

    Error animations display Do one of the following:  If the LCD shows No Data, there Error animations display step-by-step are no faxes left in the machine's instructions when paper gets jammed. You memory. can read the steps at your own pace by Press Stop/Exit.
  • Page 89: Document Jam

    Troubleshooting Document jam Transferring the Fax Journal report to another fax machine Documents can jam in the ADF unit if they are If you have not set up your Station ID, you not inserted or fed correctly, or if they are too cannot enter fax transfer mode.
  • Page 90: Printer Jam Or Paper Jam

    Document is jammed inside the ADF Close the document cover. unit Press Stop/Exit. Take out any paper from the ADF that is not jammed. Printer jam or paper jam Lift the document cover. Take out the jammed paper depending on where it is jammed in the machine.
  • Page 91 Troubleshooting Paper is jammed at the back of the Lift the Jam Clear flap, and remove the jammed paper. machine If the LCD shows Paper Jam [Rear], follow these steps: Unplug the machine from the electrical socket. Note Make sure you remove paper from the manual feed slot, and then close it.
  • Page 92 Close the Jam Clear Cover. Make sure Pull paper tray #1 (1) and then the cover is closed correctly. tray #2 (2) completely out of the machine. Re-connect the power cord. Paper is jammed at the front and back of the machine If the LCD shows Paper Jam [Front,Rear], follow these steps:...
  • Page 93 Troubleshooting Lift the flap, and remove the jammed Pull the jammed paper out of the paper. machine. (With trays removed, go to step e.) Close the Jam Clear Cover. Make sure the cover is closed correctly. Open the Jam Clear Cover (1) at the back of the machine.
  • Page 94 Put paper tray #1 (1) and then IMPORTANT tray #2 (2) firmly back in the machine. • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.
  • Page 95 Troubleshooting Unplug the machine from the electrical CAUTION socket. Be careful not to trap your fingers under the Gently close the scanner cover using scanner cover. the finger holds on each side. Always use the finger holds provided on each side of the scanner cover when opening and closing it.
  • Page 96 Put only one sheet of A4 or letter sized thick paper such as glossy paper in a Landscape position in the manual feed slot. Push it into the manual feed slot. Note • We recommend you use glossy paper. • If you don't push the paper deep into the manual feed slot, the machine will not feed it when you re-connect the power cord.
  • Page 97: Troubleshooting

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 98 Enhancement will not work. Use at least 24 bit color data with the Color Enhancement feature. Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.
  • Page 99: Printing Received Faxes

    Troubleshooting Printing (continued) Difficulty Suggestions Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and other print media on page 11.) Load only one size of paper and one type of paper in the paper tray at any one time.
  • Page 100: Sending Faxes

    Telephone Line or Connections Difficulty Suggestions Dialling does not work. Make sure the machine is plugged in and turned on. (No dial tone) Check the line cord connections. Change the Tone/Pulse setting. (See the Quick Setup Guide.) Lift the external telephone’s handset and listen for a dial tone. If there is no dial tone, ask your telephone company to check the line and/or socket.
  • Page 101 For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 102 Quick Setup Guide. Also, before you start FaceFilter Studio for the first time, you must make sure your Brother machine is turned on and connected to your computer. This will allow you to access all the functions of FaceFilter Studio.
  • Page 103 Troubleshooting PhotoCapture Center™ Difficulties Difficulty Suggestions Removable Disk does not work ® Have you installed the Windows 2000 update? If not, do the following: correctly. 1) Unplug the USB cable. ® 2) Install the Windows 2000 update using one of the following methods. ...
  • Page 104 It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.
  • Page 105: Dial Tone Detection

    • VoIP (Voice over IP) is a type of phone system that uses an internet connection, rather than a traditional phone line. • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine...
  • Page 106: Machine Information

    Machine Information 3 All Settings You can restore all settings to their factory defaults. Checking the serial number Brother strongly recommends you use this operation when you dispose of the You can see the machine’s serial number on machine. the LCD.
  • Page 107: Menu And Features

    Menu and features On-screen programming Your machine is designed to be easy to operate with LCD on-screen programming using the menu buttons on the Touchscreen. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your...
  • Page 108: Menu Table

    Legal Ledger Paper Type Sets the type of paper in the paper tray #1. (Options) Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency Paper Size Sets the size of paper in Tray#2 the paper tray #2. (Options)
  • Page 109 Menu and features Level1 Level2 Level3 Options Descriptions Page Choose the tray that will General Setup Tray Setting Tray Use:Copy Tray#1 be used for Copy mode. (Continued) (Continued) Tray#2 Auto Select* Choose the tray that will Tray Use:Fax Tray#1 be used for Fax mode. Tray#2 Auto Select* Adjusts the ring volume.
  • Page 110 Level1 Level2 Level3 Options Descriptions Page — You can restrict selected General Setup Function Lock Set Password machine operation for up — Lock OffiOn (Continued) to 10 restricted users and — Setup User all other non-authorized Public users. Sets the number of rings Setup Receive Ring Delay before the machine...
  • Page 111 Menu and features Level1 Level2 Level3 Options Descriptions Page You can set the machine Setup Receive Memory Receive Off* to either forward fax (Continued) (Continued) Fax Forward messages, store incoming faxes in the memory (so Fax Storage you can retrieve them PC Fax Receive while you are away from your machine), or send...
  • Page 112 Level1 Level2 Level3 Options Descriptions Page You can switch the mode Miscellaneous Caller ID Type Auto* if Caller ID cannot be (Continued) displayed normally. DTMF Selects the transmission Fax Mode Easy Mode* process when Advanced Mode sending/receiving the faxes manually. See Advanced User’s Guide.
  • Page 113: Network Menu

    Menu and features Network menu Level1 Level2 Level3 Level4 Options Descriptions Chooses the Network Wired LAN TCP/IP BOOT Method Auto* BOOT method Static that best suits your needs. RARP BOOTP DHCP [000-255]. Enter the IP IP Address address. [000-255]. [000-255]. [000-255] [000-255].
  • Page 114 Level1 Level2 Level3 Level4 Options Descriptions — Chooses the Network Wired LAN Ethernet Auto* Ethernet link (Continued) (Continued) 100B-FD mode. 100B-HD 10B-FD 10B-HD — — You can see your MAC Address machine’s MAC address. Chooses the WLAN TCP/IP BOOT Method Auto* BOOT method Static...
  • Page 115 Menu and features Level1 Level2 Level3 Level4 Options Descriptions Automatically Network WLAN TCP/IP APIPA allocates the IP (Continued) (Continued) (Continued) address from the link-local address range. Enable or disable IPv6 IPv6 protocol for Off* a wireless LAN. — — You can Setup Wizard manually configure your...
  • Page 116 Level1 Level2 Level3 Level4 Options Descriptions — — Enter the mail Network E-mail/IFAX Mail Address address. (Up to (Continued) (Available after 60 characters) IFAX is downloaded) Enter the SMTP Setup Server SMTP Server Name (Up to 30 server address. characters) IP Address [000-255].
  • Page 117 Menu and features Level1 Level2 Level3 Level4 Options Descriptions Automatically Network E-mail/IFAX Setup Mail RX Auto Polling checks the POP3 (Continued) (Available after server for new IFAX is messages. downloaded) (Continued) Sets the interval Poll Frequency 1 Min for checking for (Available when 3 Mins new messages...
  • Page 118 Level1 Level2 Level3 Level4 Options Descriptions — — You can choose Network Network I/F Wired LAN* the network (Continued) WLAN connection type. — — — Restore all Network Reset network settings to factory default. See Network User’s Guide. The factory settings are shown in Bold with an asterisk.
  • Page 119 Menu and features MENU ( ) (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports XMIT Verify reports. — — Help List — Quick Dial Alphabetical Order Numerical Order — — Fax Journal — —...
  • Page 120 Level1 Level2 Level3 Options Descriptions Page — Resets the print server Initial Setup Reset Network back to its factory default (Continued) settings, such as the password and IP address information. — Deletes all stored Speed Dial&Fax Speed Dial numbers and faxes, restores the Station ID, Quick Dial List, Transmission Verification...
  • Page 121 Menu and features FAX ( Level1 Level2 Level3 Options Descriptions Page — You can choose a number Call History Outgoing Call Send a fax from the Outgoing Call More Add to Speed history and then make a Dial telephone call to it, send a Add to One fax to it, add it to Speed Dial, Touch Dial...
  • Page 122 Level1 Level2 Level3 Options Descriptions Page Glass Scan Size — — Sets the glass scan size for faxes. Letter Legal Ledger — — You can send the same fax Broadcasting Add Number message to more than one Phone Book fax number. —...
  • Page 123 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 124 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 125 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 126 See Software User’s Guide. See Advanced User’s Guide. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. The factory settings are shown in Bold with an asterisk.
  • Page 127 — — Choose the paper type that Paper Type Plain Paper* matches the paper in the Inkjet Paper tray. Brother BP71 Brother BP61 Other Glossy Transparency — — Choose the paper size that Paper Size matches the paper in the A5 (tray #1 only) tray.
  • Page 128 Level1 Level2 Level3 Options Descriptions Page — — Adjusts the density of Density Light Dark copies. — — You can choose to stack or Stack/Sort Stack* sort multiple copies. Sort — If you choose A3 You can make N in 1, 2 in Page Layout Off(1in1)* or Ledger:...
  • Page 129 Menu and features Level1 Level2 Level3 Options Descriptions Page — — You can choose duplex Duplex Copy Off* printing settings. 2sidei2side 1sidei2side LongEdgeFlip 2sidei1side LongEdgeFlip 1sidei2side ShortEdgeFlip 2sidei1side ShortEdgeFlip More Advanced Normal* A3/LGR Duplex Fit to Page* Copy Setting Keep Scale —...
  • Page 130 Watermark Copy Settings Option1 Option2 Option3 Option4 Descriptions Page — Uses a template to place Edit Template Text CONFIDENTIAL* text into your document as DRAFT a Watermark. COPY Position Pattern Size Small Medium* Large Angle -90 -45* 0 +45 +90 Transparency Colour Black*...
  • Page 131 Menu and features Option1 Option2 Option3 Option4 Descriptions Page You can place a logo or text Use Image Scan Transparency into your document as a (Set watermark Watermark by scanning a document and paper document. press Start.) Places a logo or text into Media Position your document as a...
  • Page 132 PHOTO CAPTURE ( Level1 Level2 Level3 Options Descriptions Page See the print You can print all photos in View Photo(s) settings in the your memory card or USB (Print All Photos) following table. Flash memory drive. (Auto Correct) The machine starts a Slide Show of your photos.
  • Page 133: Print Settings

    (Not available for Photo* DPOF printing.) — — Choose the paper type. Paper Type Plain Paper Inkjet Paper Brother BP71 Brother BP61 Other Glossy* (When A4 or — Choose the paper and print Paper Size 10x15cm* Letter is chosen) size.
  • Page 134 Option1 Option2 Option3 Option4 Descriptions Page — — Adjusts the contrast. Contrast (Not available when Enhance is chosen.) Adjusts the hue of the white Color Enhance White Balance areas. (Not available Off* when Enhance is chosen.) Enhances the detail of the Sharpness image.
  • Page 135: Phone Book

    Menu and features Option1 Option2 Option3 Option4 Descriptions Page — — You can save your print Set New Default Print Quality settings. Paper Type Paper Size Brightness Contrast Color Enhance Cropping Borderless Date Print — — — You can restore all the Factory Reset settings to factory settings.
  • Page 136 Call History ( Level1 Level2 Level3 Options Descriptions Page — You can choose a number Call History Outgoing Call Send a fax from the Outgoing Call More Add to Speed history and then make a Dial telephone call to it, send a Add to One Touch fax to it, add it to One Touch Dial...
  • Page 137: Entering Text

    Menu and features Entering Text When you are setting certain menu selections, you may need to enter text into the machine. Press to cycle between letters, numbers and special characters. Up to four letters are assigned to each letter button on the LCD. By pressing the proper button repeatedly, you can access the character you want.
  • Page 138: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Inkjet Piezo with 210  1 nozzle Print Method Mono: Piezo with 210  3 nozzles Color: Memory Capacity...
  • Page 139 Specifications Dimension 331 mm 540 mm 489 mm 590 mm 669 mm Weight 18.5 kg Noise Operating: 50 dB or less 10 to 35 C Temperature Operating: 20 to 33 C Best Print Quality: Humidity Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation) ADF (automatic document...
  • Page 140: Print Media

    Print media Paper Input Paper Tray #1  Paper type: Plain paper, inkjet paper (coated paper), glossy paper and transparency  Paper size: A4, Ledger, A3, Legal, Executive, Letter, A5, A6, JIS B4, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, Y4), Photo 10 ...
  • Page 141 Specifications Paper Input Manual Feed Slot (Continued)  Paper type: Plain paper, inkjet paper (coated paper), glossy paper transparency , envelopes and Labels  Paper size: A4, Ledger, A3, Legal, Executive, Letter, A5, A6, JIS B4, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, Y4), Photo 10 ...
  • Page 142: Fax

    Compatibility ITU-T Super Group 3 Duplex Fax (Send) Modem Speed Automatic Fallback 33,600 bps Scanning Width 288 mm (A3) (Single-sided document) Scanning Width and Length Width: 208 mm (A4/Legal/Letter) (ADF) (Duplex (2-sided) document) Length: 349.6 mm (ADF) Printing Width 291 mm (A3) Greyscale Levels: 64 (B&W) / 256 (Color) Resolution...
  • Page 143: Copy

    Specifications Copy Color/Monochrome Yes/Yes Copy Width Max. 291 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  1200 dpi Resolution Duplex  Paper type: Plain paper  Paper size: A4, Ledger , A3 , Legal, Letter, A5...
  • Page 144: Photocapture Center

    PhotoCapture Center™ Memory Stick™ (16 MB - 128 MB) Compatible Media Memory Stick PRO™ (256 MB - 32 GB) Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 32 GB) Memory Stick Micro™ (M2™) with Adapter MultiMedia Card (32 MB - 2 GB) MultiMedia Card plus (128 MB - 4 GB) MultiMedia Card mobile with Adapter (64 MB - 1 GB)
  • Page 145: Pictbridge

    Specifications PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...
  • Page 146: Scanner

    Width: Up to 210 mm (A4/Legal/Letter) (ADF) (Duplex (2-sided) document) Length: Up to 349.6 mm (ADF) Greyscale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® ®...
  • Page 147: Printer

    Print Speed When the Borderless feature is set to On. See Paper type and size for each operation on page 27. When printing on A3 size paper. Minimum top and bottom margins of 22 mm For detailed specifications visit http://www.brother.com/.
  • Page 148: Interfaces

    Interfaces A USB 2.0 interface cable that is no longer than 2 m. Ethernet UTP cable category 5 or greater. LAN cable Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
  • Page 149: Computer Requirements

    Internet Explorer 6.0 or greater. For the latest driver updates, visit us at For WIA, 1200  1200 resolution. Brother Scanner http://solutions.brother.com/. Utility enables to enhance up to 19200  19200 dpi. All trademarks, brand and product names are the Third party USB ports are not supported.
  • Page 150: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
  • Page 151: Network (lan)

    SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES), Security WPA2-PSK (AES) Setup Support Utility AOSS™ See the Computer Requirements chart on page 141. If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/.
  • Page 152: Index

    Outgoing Call ........50 Fax Detect ..........39 Speed Dial ..........49 Document loading ..........29 Duplex (2-sided) Brother Scan to Media ........62 CreativeCenter ........3 Envelopes ......18 Caller ID Error messages on LCD ......73 Caller ID history ........51 B&W Print Only ........
  • Page 153 Fax codes Ink cartridges changing ..........48 ink dot counter ........67 Remote Activation Code ....39 replacing ..........67 Remote Deactivation Code ....47 Innobella™ ..........142 using .............47 Fax Detect ..........39 Fax, from PC See Software User's Guide. Jacks Fax, stand-alone External telephone ......
  • Page 154 Printing See Software User's Guide. Programming your machine ....99 One touch changing ..........54 setting up ..........52 using .............49 Quick Dial ..........52 Outgoing Call Group dial Add to One Touch Dial ......50 changing ..........54 Add to Speed Dial .........50 One Touch Dial Delete ............50 custom scan profile ......
  • Page 155 ® TAD (telephone answering device), Windows external ..........36 See Software User's Guide. connecting ..........45 Wireless Network receive mode ........36 See Quick Setup Guide and Network recording OGM ........45 User's Guide. Telephone line connections ...........45 difficulties ..........92 interference / VoIP ........97 multi-line (PABX) ........46 Text, entering .........129 Transferring your faxes or...
  • Page 156 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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