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Troubleshooting
No picture
•
The signal cable should be completely connected to the
display card/computer.
•
The display card should be completely seated in its slot.
•
Check the main Power Switch, it should be in the ON
position.
•
Power Switch and computer power switch should be in the
ON position.
•
Check to make sure that a supported mode has been
selected on the display card or system being used. (Please
consult display card or system manual to change graphics
mode.)
•
Check the monitor and your display card with respect to
compatibility and recommended settings.
•
Check the signal cable connector for bent or pushed-in pins.
•
The monitor automatically goes into OFF at the preset time
period after signal is lost. Press the power button.
Power Button does not respond
•
Unplug the power cord of the monitor from the AC outlet to
turn off and reset the monitor.
•
Check the main Power Switch on the back side of the monitor.
Image persistence
•
Please be aware that LCD Technology may experience
a phenomenon known as Image Persistence. Image
Persistence occurs when a residual or "ghost" image of a
previous image remains visible on the screen. Unlike CRT
monitors, LCD monitors' image persistence is not permanent,
but constant images being displayed for a long period of time
should be avoided. To alleviate image persistence, turn off
the monitor for as long as the previous image was displayed.
For example, if an image was on the monitor for one hour
and a residual image remains, the monitor should be turned
off for one hour to erase the image.
NOTE:
As with all personal display devices, NEC DISPLAY
SOLUTIONS recommends displaying moving images
and using a moving "Anti-Image Retention" at regular
intervals whenever the screen is idle or turning off the
monitor when not in use.
Image is unstable, unfocused or swimming is apparent
•
Signal cable should be completely attached to the computer.
•
Use the OSD Image Adjust controls to focus and adjust
display by increasing or decreasing the fine adjustment.
When the display mode is changed, the OSD Image Adjust
settings may need to be re-adjusted.
•
Check the monitor and your display card with respect to
compatibility and recommended signal timings.
•
If your text is garbled, change the video mode to non-
interlace and use 60Hz refresh rate.
•
The image may be distorted when turning the power on or
changing the settings.
LED on monitor is not lit (no green or red color can be seen)
•
Power Switch should be in the ON position and power cord
should be connected.
•
Check the main Power Switch, it should be in the ON position.
•
Make certain the computer is not in a power-saving mode
(touch the keyboard or mouse).
•
Check to see that the power indicator option in the OSD is
set to ON.
Either light vertical or horizontal stripes may appear, depending on the specific display pattern. This is no product fault or degradation.
RED LED on monitor is blinking
•
A certain failure might have occurred, please contact your
nearest authorized NEC DISPLAY SOLUTIONS service
facility.
•
Monitor is powered off by the inside temperature being higher
than the normal operating temperature. Power on the display
again after confirming the inside temperature has been
reduced to normal operation temperature.
Display image is not sized properly
•
Use the OSD Image Adjust controls to increase or decrease
the coarse adjustment.
•
Check to make sure that a supported mode has been
selected on the display card or system being used.
(Please consult display card or system manual to change
graphics mode.)
Selected resolution is not displayed properly
•
Use OSD Display Mode to enter Information menu and
confirm that the appropriate resolution has been selected. If
not, select corresponding option.
No Sound
•
Check to see if audio cable is properly connected.
•
Check to see if mute is activated.
•
Check to see if volume is set at minimum.
•
Check to see if computer supports an audio signal.
If unsure, contact the computer manufacturer.
•
Check to see if SURROUND is ON.
•
Check Internal/External speaker switch.
Remote Control is not available
•
Check the Remote Control's batteries status.
•
Check if batteries are inserted correctly.
•
Check if the Remote Control is pointing at the monitor's
remote sensor.
•
Check the Remote Operation SETTING status.
•
The remote control system may not function when direct
sunlight or strong illumination strikes the remote control
sensor of the LCD monitor, or when there is an object in the
path.
"Scheduler"/"Sleep Timer" function is not working properly
•
The "Scheduler" function will be disabled when the "Sleep
Timer" is set.
•
If the "Sleep Timer" function is enabled and the power to
the LCD monitor is turned off when the power supply is
interrupted unexpectedly, then the "Sleep Timer" will be reset.
Snowy Picture, Poor Sound in TV
•
Check antenna/cable connection. Use new cable if
necessary.
Interference in TV
•
Check components for shielding, move away from monitor if
necessary.
The touch panel does not respond
•
Check the input signal setting.
•
Make sure the USB cable is connected properly. Disconnect
the USB cable, then connect it.
•
When using touch function at the display edge, there may
be a slight gap between touch position on the screen and
where you touched. It is the specification and not a failure of
product.
English-22
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