Appendix A. Online Support Information - IBM 2193 Hardware Maintenance Manual

Appendix A. Online Support Information

This section describes online technical support services
available to help repair the computer.
This section covers:
q
IBM PC Company Fax-Back Service
q
IBM useful sites on the World Wide Web (WWW)
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IBM Knowledge Base
q
Discussion Forums
The IBM PC Company offers online resources including
several Internet World Wide Web sites, the IBM Online
HelpCenter support areas, and a Fax-Back service.
The IBM Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-
IBM-3395. The Fax-Back system file library can also be
accessed through the PC Company BBS.
The IBM Online Assistance will help you to diagnose and
resolve technical problems by giving you access to the same
tools used by IBM PC HelpCenter specialists. IBM Online
Assistance guides you from symptom to resolution, by asking
simple questions based on the collective experience of IBM
senior support specialists. In addition many recommended
next steps link to the extensive IBM online library, providing
access to supporting information during the diagnostic
process. To access the Knowledge Base go to the IBM
support web site, (http://www.ibm.com/support) press the
profile button and set up your personal profile. Your profile will
give you access to the IBM Knowledge base through your
personalized page.
For other technical questions your personalized page will also
give you access to IBM Discussion Forums. The forums are
monitored by IBM HelpCenter technicians to answer your
technical questions.
Here are useful IBM Internet addresses for information:
http://www.ibm.com/support
IBM Home Page on the World Wide Web
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