Solving Scanning Problems - Epson DS-780N User Manual

LCD screen message
Check the following when a
computer is not found. - Connection
between the scanner and the
computer (USB or network) -
Installation of a necessary
application - Version of an
application - Power supply of a
computer - Firewall settings and so
on - Group settings of a scanner and
Document Capture Pro - Execution
of re-searching. For details, see your
documentation.
Recovery mode
Parent topic:

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Cannot Scan Over a Network
Parent topic:
Condition/solution
Try the following:
• Make sure the scanner is connected and correctly configured.
• Install Epson Scan 2 and Document Capture Pro (Windows),
Document Capture (Mac), or Document Capture Pro Server
on your computer or server.
• Install the latest version of the application.
• Make sure the AC adapter is securely connected to the
scanner and an electrical outlet. Check that the outlet is
working properly by plugging another electrical device into it.
• Check the firewall settings for Epson software.
• Make sure the Group setting is the same for the computer and
the scanner.
• Search for the computer again.
An error has occurred during firmware updating. Connect your
product using a USB cable and try downloading the Firmware
Update from the Epson support site. If you still need help,
contact Epson for support.
Solving Problems
Solving Problems
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