Scanner Does Not Turn On Or Turns Off Unexpectedly; Scanning Software Does Not Operate Correctly - Epson DS-780N User Manual

Scanner Does Not Turn On or Turns Off Unexpectedly

If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting in Epson
Scan 2.
• You may need to adjust the Sleep Timer and Power Off Timer settings on the control panel.
Parent topic:
Related tasks
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• On Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner
supports Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the PC Connection via USB setting is not disabled on the control panel.
• If you are using the scanner over a network, make sure the network cable is securely connected.
Parent topic:
Solving Scanning Problems
Solving Scanning Problems
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