Solving Scanning Problems - Epson Workforce DS-860N User Manual

Light status
The Ready light is on
The Ready light is flashing
The ! error light is on
The ! error light and the
Ready light are flashing
alternately
The ! error light and the
Ready light are flashing at the again. If the error continues, contact Epson for support.
same time
The numeric display shows
Parent topic:
Related references
Scanner Buttons and Lights

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan
Original Feeds Incorrectly in Scanner
Condition/solution
The scanner is turned on and ready to scan.
The scanner is scanning or initializing. Wait for the Ready light to stop
flashing before turning off the scanner.
An error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Make sure the scanner cover is closed and there is no jammed paper
inside.
• If the ! error light is still on, turn off the scanner, then turn it on again.
If the error continues, the scanner may be malfunctioning. Contact
Epson for support.
The scanner firmware is updating. Do not turn off the scanner or
disconnect any cables until the status lights have stopped flashing.
A scanner error has occurred. Turn the scanner off and then back on
The Job Select button is unable to select saved jobs from Document
Capture Pro because the scanner is connected to a network.
Solving Problems
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