What To Do If It Goes Wrong - Vax Ultra Pro Powerhead VX59 Let's Get Started

What to do if it goes wrong

Problem
Vacuum cleaner
won't pick up
Dust escaping from
the vacuum
The vacuum
cleaner won't run
The vacuum suction
motor won't run
Motorised powerhead
brushroll won't run
Solution
• The filters may be clogged – Refer to "Taking care of your machine"
section regarding the filters.
• The dirt cup is full or blocked – Refer to "Taking care of your machine"
section regarding the dirt cup.
• Dirt cup may be incorrectly installed – Refer to "Taking care of your
machine" section regarding the dirt cup.
• Hose/Wand may be clogged – Refer to "Maintenance section"
• The filters may not be installed correctly – Refer to "Taking care of your
machine" section regarding the filters.
• The dirt cup may be incorrectly installed – Remove the Dirt Cup from
the unit by pressing the Dirt Cup Release Button and reattach it to the
unit, ensuring it is locked firmly back into place.
• The filters may be clogged – Refer to "Taking care of your machine"
section regarding the filters.
• It may not be plugged into the electrical outlet correctly – Ensure that
the plug is pushed into the electrical outlet securely.
• No voltage in wall plug – Check the fuse or breaker in home.
• Blown fuse or tripped breaker – Replace fuse/reset breaker in home
or consult an electrician.
• The motor Thermal Protector may have tripped – Refer to the "Taking
care of your machine" section regarding the Thermal Protector.
• Hose power cord not firmly plugged in – Plug firmly into receptacle
on cleaner base.
• Broken or worn belt – Call AU 1300 361 505 / NZ 0800 800 900 for
Customer Service.
• Brushroll switch set to "OFF" – Set Brushroll switch to "ON".
• The motorised powerhead motor protector activated – Call
AU 1300 361 505 / NZ 0800 800 900.
• Brushroll jammed – Refer to "Taking care of your machine" section.
• Hose/Wand may be clogged – Refer to "Taking care of your machine"
section.