Moneris iWL255 Operating Manual
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Moneris iWL255 Operating Manual

Long-range mobile
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Moneris iWL255
Long-Range Mobile
OPERATING MANUAL
Software Version 1.21
Documentation Date: August 13, 2012

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Summary of Contents for Moneris iWL255

  • Page 1 Moneris iWL255 Long-Range Mobile OPERATING MANUAL Software Version 1.21 Documentation Date: August 13, 2012...
  • Page 2 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

  • Page 3: Table Of Contents

    The Air Miles Rewards Program ......................25 2.2.19 Signatureless Transactions: Credit Cards ....................26 2.2.20 Terminal Names............................28 2.2.21 Tip Entry by Cardholder ..........................28 2.2.22 Tip Line on Pre-Authorization Receipts ....................28 2.2.23 Tip Percentage ............................28 2.2.24 Tip Reporting............................28 Moneris iWL255 Long-Range Mobile Operating Manual...

  • Page 4: Table Of Contents

    Transaction with MOTO Enabled......................40 2.3.27 Enter Reporting Data for Transaction with Purchasing Card ..............40 2.3.28 Cardholder Prompts ..........................41 THE MONERIS IWL255 LONG-RANGE MOBILE HARDWARE ......49 Setting Up the Hardware ..........................49 The Terminal..............................50 Installing the SIM Card ..........................50 The Integrated Printer ..........................52 Wireless Signal Strength Testing (3G)......................54...
  • Page 5 Enabling Multi-Terminal Reporting ......................84 4.9.2 Disabling Multi-terminal Reporting ......................84 4.9.3 Changing the Terminal Name........................84 4.9.4 Deleting the Terminal Name........................85 4.10 Configuring Cheque Authorization......................85 4.11 Initialization ..............................86 4.11.1 First Initialization.............................86 4.11.2 Re-initialization ............................86 4.12 Restore Factory Defaults..........................87 Moneris iWL255 Long-Range Mobile Operating Manual...
  • Page 6 5.6.2 Cheque Authorization with a Driver's Licence ..................109 5.6.3 Province or State Code ..........................110 Receipt Processing ............................110 THE MONERIS LOYALTY AND GIFT PROGRAMS..........113 Loyalty/Gift Programs ..........................113 The Moneris Gift Card Program .......................114 6.2.1 The Moneris Gift Card Program ......................114 6.2.2...
  • Page 7 Reward Program Components - Incentive Values .................161 7.2.7 Order of Calculation ..........................161 7.2.8 Rewards Calculation Table........................162 7.2.9 Enable the Rewards Program.........................163 7.2.10 Select the Type of Rewards Program.....................164 7.2.11 Configure the Calculator and Factor Values..................164 Moneris iWL255 Long-Range Mobile Operating Manual...
  • Page 8 Clerk Subtotals Report for All Clerks....................185 9.1.2 Clerk Subtotals Report for One Clerk....................185 9.1.3 Clerk Subtotals Report for a Group of Clerks..................186 Printing the Configuration Parameters Report ..................187 EMV Parameters List..........................188 EMV Transaction Data ..........................188 Moneris iWL255 Long-Range Mobile Operating Manual...
  • Page 9 TROUBLESHOOTING..................203 11.1 Additional Documentation..........................203 11.2 Telephone Assistance...........................203 11.3 Merchant Direct............................203 11.4 Troubleshooting ............................204 11.5 Error Messages on the iWL255 Terminal ....................204 11.6 Hardware Problems.............................220 11.7 Understanding DECLINED Messages.......................222 11.8 Error Messages during Code Authentication....................224 Moneris iWL255 Long-Range Mobile Operating Manual...

  • Page 11: Introduction

    Learning About the Terminal The Moneris iwl255 terminal is a mobile long-range mobile wireless debit and credit card payment system that connects to the point-of-sale (POS) services provided by Moneris Solutions.

  • Page 12: Caring For The Terminal

    IMPORTANT: You must use the exact power adaptor and cable provided with the base by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the base and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 13: Features And Procedures

    The terminal can also be set up to process cheque authorizations and to prompt for entry of a Tip amount by the cardholder for debit/credit transactions and gift transactions. The terminal supports many other features. Standard Features These features are available and enabled on all Moneris iWL255 terminals. • Backlight •...

  • Page 14: Communications Status

    2.1.3 Communications Status As the terminal communicates with the Moneris Host over a 3G wireless network, the terminal displays PROCESSING to indicate that the transaction is proceeding correctly. The following communications indicators are displayed in the information header portion of the terminal display screen:...
  • Page 15 1 bar: The terminal is receiving a weak signal from the 3G wireless network and may not be able to process transactions. 0 bars: The terminal is not receiving any signal from the 3G wireless network and CANNOT process transactions. Moneris iWL255 Long-Range Mobile Operating Manual...
  • Page 16 Icon Description Terminal is configured to use 3G wireless communications 3G icon 3G Wireless Network Connection Status: Connected - YES Handset icon "up" 3G Wireless Network Connection Status: Connected - NO Handset icon "down" Moneris iWL255 Long-Range Mobile Operating Manual...

  • Page 17: The Menu Feature

    REWARDS Air Miles REWARD menu GIVEX GIVEX menu REPORTS REPORT FUNCS menu ADMIN ADMIN FUNCS menu CONFIGURATION CONFIG FUNCS menu To access the MAIN MENU: from the READY screen: • Simply press the key. Moneris iWL255 Long-Range Mobile Operating Manual...
  • Page 18 PAYMENT processes a private label Payment transaction Note: This item appears only if the terminal is set up on the Moneris Host to process this transaction. CHEQUE AUTH connect to a cheque authorization service and obtain approval based on a...
  • Page 19 Note: This item appears only if Tip Reporting is enabled. MULTI TERM RPT a Deposit Totals report for each terminal associated with your Moneris Merchant ID This item appears only if Multi-Terminal Reporting is enabled. CLERK INQUIRY...
  • Page 20 The functions are listed in the order they appear on the menu. ADMIN FUNCS Allows you to: LOGON log on to the Moneris Host and allow the terminal to process transactions. LOGOFF log off of the Moneris Host and prevent the terminal from processing transactions REPRINT...

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