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ENGLISH
14
Troubleshooting
If you are unable to solve your problem by means of the troubleshooting guide below, contact your
local Philips Customer Care Centre or online at www.philips.com.
Problem
The Sonicare toothbrush does not work
I feel a tickling sensation when I use the
Sonicare.
The brush head rattles when I use the
Sonicare.
The brush head chatters against my teeth.
Brushing seems less powerful.
The Sonicare gives off an unpleasant smell.
The yellow LED blinks.What does this mean?
The appliance has an extra 30 seconds of
brushing time.What is this for?
Solution
You may need to recharge the Sonicare. Charge it for at least 24 hours.
Make sure the socket is live when you recharge the appliance.The
electricity supply to sockets in mirror cabinets over washbasins or
shaver sockets in bathrooms may be cut off when the light is switched
off.
You may need to reattach or replace the brush head.
You may experience a slight tickling/tingling sensation when using the
Sonicare for the first time. As you become accustomed to brushing
with the Sonicare, this sensation will diminish.
The Sonicare should produce a gentle hum during operation.Tightening
the brush head nut can eliminate excessive rattling. If the rattling does
not stop, you may need to replace the brush head. Make sure you
remove the travel cap before switching the appliance on.
You can avoid this by keeping the brush head properly oriented, with
the brush head placed on the gumline at an angle of 45 degrees.
You may need to recharge the Sonicare.
The Easy-start feature may be active and needs to be deactivated (see
chapter 'Features').
You may need to clean the brush head.
You may need to replace your the head.
The Dual Speed Control button may be set to reduced speed. Set the
button to normal speed.
You may need to clean the appliance. Clean the handle, brush head and
charger thoroughly (see chapter 'Cleaning').
You may need to replace the brush head.
The blinking yellow LED indicates that fewer than 3 brushings remain.
Recharge the Sonicare for at least 24 hours.
The Programmable Quadpacer has been set to a 2.5-minute brushing
cycle instead of the default 2-minute brushing cycle.This setting
provides additional time for brushing troublesome areas where plaque
collects and gum disease starts.We advise you to use the extra
30 seconds of brushing time to rebrush troublesome areas, massage
your gums or brush your tongue (see chapter 'Features').
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