Philips sonicare 3200 Series - Toothbrush Manual

Philips sonicare 3200 Series - Toothbrush Manual


Philips sonicare 3200 Series - Toothbrush Manual


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Important safety information

Only use the product for its intended purpose. Read this important information carefully before you use the product and its batteries and accessories, and save it for future reference. Misuse can lead to hazards or serious injuries.

  • Keep the charger and/or UV travel case away from water.
  • After cleaning, make sure the charger and/ or UV travel case is completely dry before you connect it to the wall socket.

  • This appliance can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision.
  • Children shall not play with the appliance.
  • Keep the UV travel case out of the reach of children at all times.
  • Stop using the UV travel case if the UV LED remains on when the travel case is open. UV light can be harmful to the human eye and skin.
  • If the appliance is damaged in any way (brush head, toothbrush handle or charger), stop using it.
  • The USB cord cannot be replaced. If the USB cord is damaged, discard the charger.
  • Always replace the charger with one of the original type in order to avoid a hazard.
  • This appliance contains no user-serviceable parts. If the appliance is damaged, stop using it and contact the Consumer Care Center in your country (see ‚Warranty and support'). If the cord is damaged, replace the charger and/or UV travel case with a new one.
  • Keep the cord away from heated surfaces.
  • Do not use the charger and/or UV travel case outdoors or near heated surfaces.

  • Do not clean the brush head, handle, or charger in the dishwasher.
  • If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.
  • Consult your dentist if excessive bleeding occurs after using this appliance or if bleeding continues to occur after 1 week of use. Also consult your dentist if you experience discomfort or pain when you use this appliance.
  • This Philips appliance complies with the safety standards for electromagnetic devices. If you have a pacemaker or other implanted device, contact your doctor or the appliance manufacturer of the implanted appliance prior to use.
  • If you have medical concerns, consult your doctor before you use this appliance.
  • This appliance has only been designed for cleaning teeth, gums and tongue. Do not use it for any other purpose. Stop using the appliance and contact your doctor if you experience any discomfort or pain.
  • This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.
  • Do not use other brush heads than the brand that came with your Philips Sonicare 3200 Series.
  • Stop using a brush head with crushed or bent bristles. Replace the brush head every 3 months or sooner if signs of wear appear.
  • Only use this product for its intended purpose as shown in this user manual. Misuse can lead to hazards or serious injuries.
  • Only use original Philips accessories or consumables. Only use charger 9303000002
  • Charge, use and store the product at a temperature between 0°C and 40°C.
  • Keep product and batteries away from fire and do not expose them to direct sunlight or high temperatures.
  • If the product becomes abnormally hot or smelly, changes color or if charging takes longer than usual, stop using and charging the product and contact Philips.
  • Do not place products and their batteries in microwave ovens or on induction cookers.
  • Do not open, modify, pierce, damage or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit, overcharge or reverse charge batteries.
  • If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.

Electromagnetic fields (EMF)

This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Your Philips Sonicare

Your Philips Sonicare
Fig. 1

  1. Travel cap
  2. Brush head
  3. Handle
  4. Power on/off and mode button
  5. Brushing modes
  6. Battery indicator
  7. Charger
  8. UV travel case (HX2471/04 only)
  9. USB-C cable (HX2471/04 only)

warning Note: Appearance may slightly differ, depending on the model.

warning Note: Power adapter not included. Only use 5V IPX4 adapter. It is recommended to use a Philips adapter; see the Philips website for current information.

Getting started

Attaching the brush head

  1. Align the brush head so the bristles point in the same direction as the front of the handle.
  2. Press the brush head down onto the metal shaft until there is a small 1-2mm gap. (Fig. 3)

warning Note: It is normal to see a slight gap between the brush head and the handle (Fig. 3). This allows the brush head to vibrate properly.

Charging your Philips Sonicare

  1. Place the power toothbrush handle on the charger (Fig. 4).
  2. Connect the charger to a 5V USB wall adapter.
  3. Your toothbrush continues to charge until it is fully charged.
    • When the toothbrush is charging, the battery indicator pulsates green.
    • When fully charged, the battery indicator will light up solid green for 30 seconds before turning off.

warning Note: It can take up to 10 hours to fully charge the battery, but you can use the toothbrush before it is fully charged.

Using your Philips Sonicare toothbrush

If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration than when using a non-electric toothbrush. It is common for first time users to apply too much pressure. Only apply gentle pressure and let the toothbrush do the brushing for you. Please follow brushing instructions below for the best experience.

Brushing instructions

  1. Wet the bristles and apply a small amount of toothpaste.
  2. Place the toothbrush bristles against the teeth at a slight angle (45 degrees) (Fig. 5), pressing gently to make the bristles reach the gumline or slightly beneath the gumline.

    warning Note: Do not turn on the toothbrush until the brush head is against your teeth.
  3. Press the power on/off button to turn on the Philips Sonicare.
    warning Note: Keep the center of the brush in contact with the teeth at all times.
  4. Gently keep the bristles placed on the teeth and in the gumline. Brush your teeth with small back and forth motion so the bristles reach between the teeth. Continue this motion throughout your brushing cycle.
    warning Note: The bristles should slightly flare. Do not scrub. It is not recommended to scrub as you would with a manual toothbrush.
  5. To clean the inside surfaces of the front teeth, tilt the brush handle semi-upright and make several vertical overlapping brushing strokes on each tooth (Fig. 6).

    warning Note: To make sure you brush evenly throughout the mouth, divide your mouth into 4 sections using the Quadpacer feature (see chapter 'Features').
  6. Begin brushing in section 1 (outside upper teeth) and brush for 30 seconds before you move to section 2 (inside upper teeth). Continue brushing in section 3 (outside lower teeth) and brush for 30 seconds before you move to section 4 (inside lower teeth) (Fig. 7).
  7. After you have completed the brushing cycle, you can spend additional time brushing the chewing surfaces of your teeth and areas where staining occurs. You can also brush your tongue, with the toothbrush turned on or off, as you prefer (Fig. 8).

    warning Note: To switch off the power toothbrush, hold down the power button for 3 seconds or more.

Your Philips Sonicare toothbrush should be safe to use on braces (brush heads wear out sooner when used on braces) and dental restorations (fillings, crowns, veneers) if they are properly adhered and not compromised. If a problem occurs, please follow up with a dental professional.

Battery status

This Philips Sonicare toothbrush is designed to provide at least 60 brushing sessions after fully charged for 10 hours, each session lasting 2 minutes.
When the battery is low, the battery indicator starts to flash.

warning Note: When the battery is completely empty, the toothbrush switches off. Place the handle on the charger to charge it.

warning Note: To keep the battery fully charged at all times, you may keep your Philips Sonicare toothbrush on the charger when not in use.

warning Note: Battery usage time is expected to reduce over product life time.


Brushing modes

Your power toothbrush is equipped with five different modes:

For exceptional everyday clean. (2 minutes).

Gum Care
Gentle cleaning of gums (2 minutes)

Removes stains on teeth (2 minutes)

Gentle cleaning for sensitive gums and teeth (2 minutes).

Quick cleaning (1 minute)

warning Note: When you use the toothbrush for the first time, the default mode is ‚clean'.

To toggle between the brushing modes:

  • Press the power button once to turn on the toothbrush.
  • Press a second time within 3 seconds to change the brushing mode.
  • After the toothbrush has been on five seconds, if you want to change modes, you'll need to turn the toothbrush off, then on and press the power button within 3 seconds.


The Smartimer indicates that your brushing cycle is complete by automatically turning off the toothbrush at the end of the brushing cycle.
Dental professionals recommend brushing no less than 2 minutes twice a day.

warning Note: The timer for Refresh mode is 1 minute.


The Quadpacer is an interval timer that has a short pause every 30 seconds (15 seconds in the Refresh mode) to remind you to brush the 4 sections of your mouth evenly and thoroughly (Fig. 7).


You should clean your Philips Sonicare toothbrush regularly to remove toothpaste and other residue. Failure to clean your Philips Sonicare toothbrush may result in an unhygienic product and damage to it may occur.

Do not clean brush heads, the handle or the charger in the dishwasher.

Do not clean with boiling hot water.

Toothbrush handle

  1. Remove the brush head and rinse the metal shaft area with warm water (Fig. 9).

    Make sure you remove any residual toothpaste.

    Do not push on the rubber seal on the metal shaft with sharp objects, as this may cause damage.
  2. Wipe the entire surface of the handle with a damp cloth.

warning Note: Do not tap the handle on the sink to remove excess water.

Brush head

  1. Rinse the brush head and bristles after each use (Fig. 10).
  2. Remove the brush head from the handle and rinse the brush head connection with warm water at least once a week. Rinse the travel cap as often as needed.


  1. Unplug the charger before you clean it.
  2. Wipe the surface of the charger with a damp cloth.


If you are not going to use the product for a long time, unplug it, clean it (see chapter ‚Cleaning') and store it in a cool and dry place away from direct sunlight.


Brush head
Replace Philips Sonicare brush heads every 3 months to achieve optimal results. Use only Philips Sonicare Gentle White brush heads compatible with Philips Sonicare 3200 Series handle.


This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit for a list of frequently asked questions or contact the Consumer Care Center in your country.

Problem Possible cause Solution
I cannot fully attach the brush head. There is a gap between the brush head and handle. This is normal. A small gap is necessary to allow movement in order to deliver the vibrations needed to clean your teeth.
My Philips Sonicare toothbrush vibration is less powerful than before The brush head is too close to the body of the handle Remove the brush head from the handle and re-set it on the metal shaft leaving small gap. (1-2mm)
I have charged my toothbrush, but it only works for a short time The toothbrush handle is not placed vertically on the charger, resulting in no charge Place handle vertically on charger base and make sure the charger is plugged in.
The toothbrush stops working The battery is empty Charge the toothbrush handle on the charger.
The UV travel case is not working (HX2471/04 only). Ensure the cover is closed, ensure UV travel case is connected to the power adapter.


  • This symbol means that electrical products and batteries shall not be disposed of with normal household waste.
  • Follow your country's rules for the separate collection of electrical products and batteries.

Removal of built-in rechargeable battery
The built-in rechargeable battery must only be removed by a qualified professional when the appliance is discarded. Before removing the battery, make sure that the appliance is disconnected from the wall socket and that the battery is completely empty.

Take any necessary safety precautions when you handle tools to open the appliance and when you dispose of the rechargeable battery.

When you handle batteries, make sure that your hands, the product and the batteries are dry.

To avoid accidental short-circuiting of batteries after removal, do not let battery terminals come into contact with metal objects (e.g. coins, hairpins, rings). Do not wrap batteries in aluminum foil. Tape battery terminals or put batteries in a plastic bag before you discard them.

Only remove the rechargeable battery when you discard the product. Before you remove the battery, make sure that the product is disconnected from the wall socket and that the battery is completely empty.

  1. Remove the inner body from the handle.
  2. Remove the rechargeable battery from the inner body.

Warranty and support

If you need information or support, please visit or read the international warranty leaflet.

Warranty restrictions
The terms of the international warranty do not cover the following:

  • Brush heads.
  • Damage caused by use of unauthorized replacement parts.
  • Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.
  • Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.

All rights reserved. Philips and the Philips shield are trademarks of KPNV. Sonicare and the Sonicare logo are trademarks of Philips
Oral Healthcare, LLC and/or KPNV.
©2021 Koninklijke Philips N.V. (KPNV).

Documents / Resources


Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Philips sonicare 3200 Series - Toothbrush Manual


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