Troubleshooting - Philips SONICARE 9900 Prestige Manual

Troubleshooting

Problem
I cannot fully attach
the brush head. There
is a gap between the
brush head and
handle.
Note: Do not push on the rubber seal at the top of
the handle.
Travel case and charger
Unplug the charger and travel case before you
1
clean them.
2 Use damp cloth to wipe the surface of the charger
and travel case.
Danger: Unplug the USB wall adapter and
chargers before cleaning them.
Cautions:
- Do not clean the product or accessories in the
dishwasher.
- Do not use isopropyl alcohol, vinegar, bleach, or
any other house hold cleaning products, to clean
the product or accessories as this may cause
discoloration.
- Make sure brush head and toothbrush are dry
before storing in travel case.
- Do not use essential oils to clean the brush head,
the product or accessories as this can cause
damage
This chapter summarizes the most common problems
you could encounter with the appliance. If you are
unable to solve the problem with the information
below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer
Care Center in your country.
Possible Cause
English
Solution
This gap is normal and is
needed for the brush
head to vibrate
appropriately.
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