Philips Sonicare Series Troubleshooting Manual

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My Philips Sonicare toothbrush makes loud noise

Philips Sonicare Toothbrushes use powerful vibrations which produce up to 62,000 brush strokes

per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.

Electric brushing

The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a

manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to

electric brushing.

Identify where the noise is coming from

Remove the brush head. Do you still hear the same loud noise after removing the brush head?

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If yes, the issue might be at the handle. Please contact us for further assistance.

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If no, the issue might be at the brush head. Read along to try and solve this issue yourself

Brush head not well placed

Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A

small gap between the handle and the brush head is normal.

Counterfeit brush heads

Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We

recommend you to use genuine Philips Sonicare brush heads.

Brush head is worn

If you used the same brush head for more than three months, you might need to replace your

brush head. As brush heads wear out, they may start to produce more noise. We recommend

replacing the brush head every three months.

The battery of my Sonicare DiamondClean toothbrush is draining quickly

Is the battery of your Philips Sonicare DiamondClean Toothbrush not lasting the indicated

operating time? The operating time depends on the toothbrush model that you have. Find out

more about the operating time and how to solve this.

Operating time

Troubleshooting guide

Table of Contents

Summary of Contents for Philips Sonicare Series

Page 1: Troubleshooting Guide
Use this video to try and solve this issue yourself. Electric brushing The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing.
Page 2 The operating time of your Philips Sonicare Toothbrush depends on the model that you have  Philips Sonicare DiamondClean Toothbrush can last up to three weeks of regular brushing on a full charge  Philips Sonicare DiamondClean Smart Toothbrush can last up to two weeks of regular...
Page 3 DiamondClean Smart toothbrush, follow these steps to check if you have the latest firmware installed on your toothbrush handle: 1. Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play. 2. Open the Philips Sonicare app 3.
Page 4 Try a different outlet to fully charge your Philips Sonicare toothbrush. Not using the original charger Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush. The charging components (charging base, glass, travel case) are not interchangeable.
Page 5 The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Fully charge your toothbrush to increase vibrations. It can take up to 24 hours to fully charge your Philips Sonicare Toothbrush. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare Toothbrushes come with different types of chargers.
Page 6 Philips Sonicare brush heads. My Philips Sonicare toothbrush makes a loud noise If your Philips Sonicare toothbrush makes a loud noise when you switch it on, there might be a very simple solution. Remove the plastic travel cap You may have forgotten to remove the transparent plastic travel cap from the brush head before turning the toothbrush on.

This manual is also suitable for:

Sonicare diamondclean Sonicare diamondclean smart