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Requesting Assistance Or Service - Whirlpool R511 Use & Care Manual

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Requesting Assistance or Service
For service in the U.S.
1. If you need assistance*
. . .
Call our Consumer
Assistance
Centre
telephone
number.
Dial toll free from any-
where in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants.
The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend
a qualified
service company in your area.
2. If you need service*
. . .
We have a nationwide network of authorized
service companies. Our service technicians
are
trained to fulfill the product warranty and provide
after-warranty
service, anywhere in the United
States. To locate the authorized service company
in your area, call our Consumer Assistance
Centre telephone number (see Step 1) or look in
your telephone directory Yellow Pages under:
4. If you are not satisfied
with how the
problem
was solved*
. . .
l
Contact the Major Appliance Consumer Action
Program (MACAP). MACAP is a group of
independent
consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
l
Contact MACAP only when the dealer and
authorized servicer have failed to resolve your
problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
' When requesting assistance,
please provide:
model number, serial number, date of pur-
chase, and a complete description of the
problem. This information is needed in order to
better respond to your request.
APPLIANCES
- HOUSEHOLD
-
MAJOR
-SERVICE
6 REPAIR
3. If you need replacement
parts'
. . .
To locate replacement
parts in your area, refer to
Step 2 above or call our Consumer Assistance
Centre number in Step 1.

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