Troubleshooting - Bosch DIVAR 3000 Operation Manual

DIVAR 2000 / DIVAR 3000 / DIVAR
5000
12

Troubleshooting

If errors persist, a common solution is to upgrade your DVR with the latest firmware.
Cannot boot up correctly
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Program upgrade is incorrect
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HDD malfunction
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DVR automatically shuts down or stops running
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System cannot detect hard disk
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No video output (on one-channel, multiple-channel or all-channel output).
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Error displaying Camera x, bad signal
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Real-time video color is distorted
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Bosch Security Systems
Input power is incorrect.
Power connection is faulty.
Power switch button is faulty.
Program upgrade is incorrect.
HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
Front panel error.
Main processor board is damaged.
Check the program upgrade file is the correct version
Try upgrading the program again
If the upgrade still does not succeed, contact Bosch service
Check the HDD cabling
Format the HDD
Input voltage is not stable or is too low.
HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
Front video signal is not stable.
Working environment is too harsh (e.g. too much dust) or temperature is too high or too
low.
Hardware malfunction.
HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
Main processor board SATA port is faulty.
Program is not compatible. Please upgrade to the latest version.
Brightness is 0. Please restore factory default setup.
There is no video input signal or it is too weak.
Check privacy mask setup or your screen saver.
DVR hardware is faulty.
Check the camera connections and replace/tighten the connections if necessary.
Check the camera video signal and replace the camera if necessary (you can exchange
connections from a correctly operating camera to test if the connections or camera are
faulty)
When using BNC output, NTSC and PAL setup is not correct (the real-time video becomes
black and white).
Operation Manual
Troubleshooting | en 81
2016.09 | v1.0 | AM18-Q0717