Related Manuals for ChargePoint CT4000 Family
Summary of Contents for ChargePoint CT4000 Family
- Page 1 CT4000 Family ChargePoint® Networked Charging Station Installation Guide ChargePoint, Inc. 1692 Dell Ave. Campbell, CA 95008-6901 USA US toll free: +1-877-370-3802 www.chargepoint.com Document P/N: 75-001084-01 Rev. 3...
- Page 2 Warranty information and disclaimer Your use of, or modifi cation to, the ChargePoint® Charging Station in a manner in which the ChargePoint® Charging Station is not intended to be used or modifi ed will void the limited warranty. Other than any such limited warranty, the ChargePoint products are provided “AS IS,” and ChargePoint, Inc.
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Page 3: Table Of Contents
Contents Introduction Summary of Shipping Boxes ......... . . 1-1 Installation Sequence . - Page 4 Step 7: Secure Head Assembly ........4-11 Preparing the Station for Activation on ChargePoint Before You Start .
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Page 5: Introduction
Introduction This document provides step-by-step instructions on how to install a CT4000 ChargePoint® Charging Station. Summary of Shipping Boxes Each CT4000 charging station ships in four boxes: For Installation Instructions, Assembly name... Label on box says..High level overview of box contents... -
Page 6: Installation Sequence
PDF version is available at www.chargepoint.com/support-installation-guides.php. Ensure the PDF version is accurate by printing it at 100% scale on 11” x 17” paper and then verifying at least one dimension. -
Page 7: Specifi Cations
10. Each station must be located within 150 feet “line of sight” of a gateway station. Group ChargePoint, Inc. reserves the right to alter product offerings and specifi cations at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. -
Page 8: Dual Circuit Wiring Diagram
ChargePoint® Charging Stations Dual Circuit Wiring Diagram The following illustration describes the wiring for installing a CT4000 on a dual circuit. Wiring for a single circuit installation is described on the next page. Grounding requirements are described on page 1-6. -
Page 9: Shared Power Wiring Diagram
Introduction Shared Power Wiring Diagram The following illustration describes the wiring for installing a dual port CT4000 on a shared single circuit. For this installation, you will need the power sharing kit to allow both ports to share a two pole 40A circuit breaker. Wiring connections are provided in Appendix C. -
Page 10: Grounding Requirements
L1 and L3. This allows voltages to remain constant regardless of other loads that may be using the lines. Do not connect to these systems Do not connect ChargePoint stations to the following types of power sources: •... -
Page 11: Installing A Bollard Mount
Installing a Bollard Mount Before You Start Before installing a bollard mount, prepare the installation site as described in Appendix A. After preparing the installation site, you need the following: • Ratchet and 3/8” socket • 1/2” drive torque wrench and 15/16” 6-point deep socket (for 5/8-11 nut) •... -
Page 12: Step 1: Check Boxes For Correct Contents
ChargePoint® Charging Stations Step 1: Check Boxes for Correct Contents The bollard mount ships in two boxes as described below. Main Body Main Body Cable Management Kit • Main body, pre-assembled with mounting pole/base plate, rubber bumper, and brackets (1) •... -
Page 13: Step 2: Prepare Pole/Base Plate For Mounting
Installing a Bollard Mount Step 2: Prepare Pole/Base Plate for Mounting • Use a 3/8” socket wrench to loosen (but not remove) the two screws holding the pole inside the bollard. • Remove the pole/base plate assembly from the main body by pulling it out from the bottom. -
Page 14: Step 3: Mount Pole/Base Plate
ChargePoint® Charging Stations Step 3: Mount Pole/Base Plate Prepare the installation site as described in Appendix A, then mount the pole/base plate assembly as follows: • Pull wires through conduit. • Place the pole/base plate assembly over the conduit, ensuring the long curved edge of the base plate is located where you want the front of the charging station located. -
Page 15: Step 4: Install Main Body
Installing a Bollard Mount Step 4: Install Main Body To install the main body: • Align the notches on the rubber bumper with the Position front mounting nuts, then slide it all the way down notches the pole until it is fl ush with the base plate. This (2) at prevents any rocking motion between the main body front... -
Page 16: Step 5: Prepare Retractor For Mounting
ChargePoint® Charging Stations Step 5: Prepare Retractor for Mounting To prepare the retractor for mounting: Discard • Position the retractor packaging so that the bottom shipping of the retractor is near the base of the bollard. screws IMPORTANT: Do not unwrap the cords. -
Page 17: Step 6: Install Retractor
Installing a Bollard Mount Step 6: Install Retractor To install the retractor: • Insert the black cap into the space at the top of the main body, between the main body and the retractor, as shown. • With a Phillips screwdriver and at least one of the four ¼”... -
Page 18: Step 7: Connect Wiring
ChargePoint® Charging Stations Step 7: Connect Wiring IMPORTANT: To power a dual-port station using a single 40A circuit, use the Power Sharing Kit (CT4020-PSHARE) provided in the shipping box with the main body. Instead of following the instructions below, see Appendix C. You must also manually confi... -
Page 19: Step 8: Check Voltages
Installing a Bollard Mount Step 8: Check Voltages • Turn power ON. • Using a solenoid type voltage tester, check that the voltages at the charging station’s terminal block are as follows: Measure Between Volts L1 and L2 208/240 GND and L1 GND and L2 If the voltages are not as expected, ensure that the wiring has been properly connected as describing... - Page 20 ChargePoint® Charging Stations You have now fi nished installing the bollard mount and are ready to install the head assembly and top cap. See Chapter 4. 2-10...
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Page 21: Installing A Wall Mount
Installing a Wall Mount Before You Start You need the following: • Drill and Tap for appropriate wall attachment hardware • Attachment hardware, such as 3/8” (9.5 mm) x 3” (76 mm) lag bolts if mounting to a wood wall •... -
Page 22: Step 1: Check Boxes For Correct Contents
ChargePoint® Charging Stations Step 1: Check Boxes for Correct Contents The wall mount ships in two boxes as described below. Main Body and Mounting Kit Main Body and Mounting Kit Cable Management Kit • Main body, pre-assembled (1) • Mounting brackets with pre-installed screws and fl... -
Page 23: Step 2: Drill Holes In Wall
Installing a Wall Mount Step 2: Drill Holes in Wall • The packing box for the brackets is used as a template for drilling the wall holes. Tear the packing box along the perforation to allow it to lay fl at. •... -
Page 24: Step 3: Mount Rear Brackets To Wall
ChargePoint® Charging Stations Step 3: Mount Rear Brackets to Wall Mount each bracket to the wall using screws appropriate for the type of wall material. Partially insert the 1/4” - 20 screws into the rear brackets. Do not fully insert these screws—leave about 3/4”... -
Page 25: Step 4: Prepare Retractor For Mounting
Installing a Wall Mount Step 4: Prepare Retractor for Mounting To prepare the retractor for mounting: Discard • Position the retractor packaging so that the bottom shipping of the retractor is near the bottom of the wall. screws IMPORTANT: Do not unwrap the cords. •... -
Page 26: Step 5: Mount Retractor
ChargePoint® Charging Stations Step 5: Mount Retractor To mount the retractor assembly: • Place the two front brackets where you can easily reach them. • Tilt the retractor up against the rear brackets, with the front of the retractor facing towards you, as shown (mount holes visible). -
Page 27: Step 6: Install Conduit
Installing a Wall Mount Step 6: Install Conduit As shown, the base of the main body has two conduit knockouts: 1” and ¾”. Using a fl at screwdriver, remove the knockout that suits your installation needs. 1” knockout 3/4” knockout Install and seal conduit. -
Page 28: Step 7: Install Main Mody
ChargePoint® Charging Stations Step 7: Install Main Mody • Expose the pre-drilled hole located below the terminal block. To do so, push the tab on the terminal block to release the cover plate, then slide the cover plate upwards: •... -
Page 29: Step 8: Connect Wiring
Installing a Wall Mount Step 8: Connect Wiring IMPORTANT: To power a dual-port station using a single 40A circuit, use the Power Sharing Kit (CT4020-PSHARE) provided in the shipping box with the main body. Instead of following the instructions below, see Appendix C. You must also manually confi... -
Page 30: Step 9: Check Voltages
ChargePoint® Charging Stations Step 9: Check Voltages • Turn power ON. • Using a solenoid type voltage tester, check that the voltages at the charging station’s terminal block are as follows: Measure Between Volts L1 and L2 208/240 GND and L1... - Page 31 Installing a Wall Mount You have now fi nished installing the wall mount and are ready to install the head assembly and top cap. See Chapter 4. 3-11...
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Page 33: Installing The Head And Top Cap
Verify the Station Operates Correctly (page 4-10) Install Cable Clamps (page 4-10) Secure Head Assembly (page 4-11) When you have completed these steps, you will be ready to prepare the station for activation on ChargePoint, as described in Chapter 5. -
Page 34: Step 1: Check Boxes For Correct Contents
ChargePoint® Charging Stations Step 1: Check Boxes for Correct Contents Top cap The station’s top cap ships in a box containing: • Top cap (1) • Phillips screws (2) • CT4000 Installation Guide (this document) As illustrated below, the shape of the top cap depends on whether you are installing a bollard or a wall mount. The bollard mount’s top cap is more rounded, whereas the wall mount’s back is fl... - Page 35 IMPORTANT: Keep the spare activation label for future reference. It contains critical information that is needed to document the radio groups when preparing the station for activation on ChargePoint (see page 5-5). For gateway stations, a Network Enablement Kit is also included: •...
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Page 36: Step 2: Prepare Head Assembly For Mounting
ChargePoint® Charging Stations Step 2: Prepare Head Assembly for Mounting • To prepare the head assembly for mounting, open the box and stand the head upright on its foam packaging, as shown. • If you are installing a gateway station, install the... - Page 37 Installing the Head and Top Cap Step 2 cont’d: Prepare Head Assembly for Mounting • Install the top cap a) Place the top cap over the head assembly as shown, ensuring correct alignment. b) Using a Phillips screwdriver, secure the top cap to the head assembly by inserting the two supplied screws into the back of the top cap and tightening to 20 in-lbs.
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Page 38: Step 3: Slide Head Assembly Into Body
ChargePoint® Charging Stations Step 3: Slide Head Assembly Into Body Slide the head assembly into the main body until it is stopped by the head assembly’s security tag. IMPORTANT: Do not insert the charging connectors into the holsters until after you’ve powered up the station. Doing so causes the holsters to permanently lock. -
Page 39: Step 4: Connect Head Assembly
Installing the Head and Top Cap Step 4: Connect Head Assembly Pull to remove the yellow strap from the blue connector. Connect the blue connector to the terminal block, ensuring it “clicks” into place. The blue connector “clicks” into place on the terminal block Push the cover down over the terminal block. -
Page 40: Step 5: Verify The Station Operates Correctly
ChargePoint® Charging Stations Step 5: Verify the Station Operates Correctly Before securing the head assembly, follow these steps to verify that the station is fully operational. IMPORTANT: if the station is not operating as described below, see “Chapter 6, Troubleshooting” to resolve the error before continuing. - Page 41 Step 5 cont’d: Verify Station Operates Correctly Use the ChargePoint card attached to the front cover of this Installation Guide to authorize a charging session. Make sure that both plug holsters unlock and that the station displays instructions on how to plug into the vehicle.
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Page 42: Step 6: Install Cable Clamps
ChargePoint® Charging Stations Step 6: Install Cable Clamps Position IMPORTANT: Do not unwrap the ropes until they are securely tape under retractor attached to the charging cable. To install the cable clamps: • Locate the bead at the end of the retractor rope. -
Page 43: Step 7: Secure Head Assembly
Cover the screws using the two rubber plugs. • Insert the charging plugs into their corresponding holsters. You have now fi nished the physical installation of the CT4000 charging station and are ready to prepare the station for activation on ChargePoint. See Chapter 5. 4-11... -
Page 45: Preparing The Station For Activation On Chargepoint
• installer user name and password for www.chargepoint.com Overview of Steps Preparing the station for activation on ChargePoint involves a few simple steps, summarized below and detailed in the remainder of this chapter: Pinpoint the Station (page 5-2) Document the Radio Groups (page 5-5) -
Page 46: Step 1: Pinpoint The Station
ChargePoint® Charging Stations Step 1: Pinpoint the Station Follow these steps to pinpoint the station on ChargePoint. Log in to ChargePoint; then, on the Manage Stations tab, click Pinpoint New Station. Manage Stations Pinpoint New Station Enter the station’s MAC Address and activation password, then click Verify. - Page 47 Preparing the Station for Activation on ChargePoint Step 1 cont’d: Pinpoint the Station Enter the station’s physical location. a) In the search fi eld above the map, enter the station’s physical address, then click the magnifying glass. You can enter a full or partial address—you will pinpoint the exact location of the charging station in the next step.
- Page 48 ChargePoint® Charging Stations THIS PAGE INTENTIONALLY LEFT BLANK...
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Page 49: Step 2: Document The Radio Groups
Preparing the Station for Activation on ChargePoint Step 2: Document the Radio Groups For each radio group, attach spare activation labels below to document how stations are organized. After completing the next step on the reverse side, tear out this page and give it to the person responsible for activating the station. If installing multiple radio groups, use one page for each radio group (this page is included in all CT4000 Installation Guides). -
Page 50: Step 3: Complete The Post-Installation Checklist
The Service Menu shows no station codes for either port (Help > Station Codes) on all stations. Start a charging session on all stations using a ChargePoint card (provided on the front cover of this Installation Guide). Ensure the station displays no error codes or warning lights and that both holsters unlock and lock. -
Page 51: Troubleshooting
To display station codes: Display the station’s Service Menu: • if the station is not activated on ChargePoint, simultaneously press and hold the two leftmost buttons and the rightmost button for two seconds •... -
Page 52: Description Of Station Codes
The station stops delivering the station’s plug back into its power to the vehicle. holster, then restart the session. n = the number of the applicable port If the error persists, call ChargePoint Customer Support at 1-877-850- 4562. 102- Vehicle requires ventilated charging... - Page 53 = the number of the applicable port and ground connections must be clean and tight and carry the If the error persists, call ChargePoint Customer Support at 1-877-850- full rated current of the station. Do not connect the station to an 4562.
- Page 54 ChargePoint® Charging Stations Code Symptom Possible cause(s) Recommended Action(s) ChargePoint Support may need to resolve the following station codes that begin with the digit “3”: 301-BA Breakaway Fault - The cable has Call ChargePoint Customer Support been removed from the station at 1-877-850-4562 to arrange to have or is damaged.
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Page 55: Charging Cable Doesn't Move Freely
Troubleshooting Charging Cable Doesn’t Move Freely If the charging cable does not extend or retract fully and smoothly, it is likely that it’s rope has come off the pulley and you must re-position it. You will need: T25 L-wrench Follow these steps: Using the T25 L-wrench, loosen the set screws on each side of the retractor below the top cap. - Page 56 ChargePoint® Charging Stations Inspect the rope to ensure it is properly aligned onto the pulley. Carefully lower the weight back into the retractor. Rotate the top cap back into position and re-tighten the set screws to about 10 in-lbs. Ensure the rope is properly...
- Page 57 Preparing the Installation Site for a Bollard Mount Before You Start The ChargePoint® Charging Station’s bollard mount can be installed either: • into the ground • onto an existing concrete surface (on an intermediate fl oor only) This appendix provides basic guidelines for preparing the installation site in both scenarios.
- Page 58 Check local codes to ensure compliance. • You can also print a PDF version of the mounting template, available at www.chargepoint.com/support- installation-guides.php. Before using a self-printed template, print at full scale on 11” x 17” paper and verify at least one dimension.
- Page 59 Installing Into Existing Concrete IMPORTANT! Follow instructions exactly as described to ensure rated performance. Ensure compliance with all applicable local and national electrical and building codes. You will need: • Three bolts at least 5/8” in diameter (length will vary depending on thickness of fl oor but must extend at least 2 ½” above the concrete).
- Page 61 Material - Vinyl with a maximum thickness of .03” • Dimensions - Exactly 4.00” (102 mm) wide and up to 20.25” (514 mm) high A detailed sign specifi cation is available at www.chargepoint.com/support-installation-guides.php. Example of sign specifi cation (not to scale): 261 mm (10.28”)
- Page 62 ChargePoint® Charging Stations After Station Installation To remove the sign after the station has been installed: Use a T25 L-wrench to loosen the set screw on each side of the top cap, as shown. Pull the top assembly up and move it towards the back of the retractor.
- Page 63 CT4000 Power Sharing Instructions A CT402X provides 30A of charging to each port when connected to two 40A circuits, or it can be confi gured to allow both ports to share one 40A circuit. To allow both ports to be powered by a single 40A circuit, you must complete the steps provided this appendix.
- Page 64 ChargePoint® Charging Stations Step 1: Install the Jumpers WARNING: Disconnect power before you begin. • Push the black tab on the terminal block to release the terminal block cover, then slide the cover up until it locks into the raised position: •...
- Page 65 Step 2: Connect the Wiring • Strip wires ½” (13 mm). 1/2” (13 mm) • Lift the white lever on the terminal block that LEFT RIGHT LEFT RIGHT corresponds with the ground connection (center), insert the ground wire, then push the lever down until it clicks into its fully closed position.
- Page 66 ChargePoint® Charging Stations Step 3: Apply the Electric Rating Label Apply the supplied Electrical Rating label to the left side of the terminal block cover, just above the terminal block. NOTE: Leave the cover in the raised position to facilitate connection of the head assembly.
- Page 67 Follow these steps to allow the station to be powered by a single circuit: Display the station’s Service Menu: • If the station is not activated on ChargePoint, simultaneously press and hold the two leftmost buttons and the rightmost button for two seconds.
- Page 69 Product or replace the Product, at ChargePoint’s election, if it proves to be defective; provided, that CHARGEPOINT will not be responsible for the cost of any labor associated with the repair or replacement of any defective Product.
- Page 70 Product during shipment. If you obtain an RMA# and return the defective Product as described above, CHARGEPOINT will pay the cost of returning the Product to CHARGEPOINT. Otherwise, you agree to bear such cost, and prior to receipt by CHARGEPOINT, you assume risk of any loss or damage to the Product.
- Page 71 This Limited Product Warranty is the entire and exclusive agreement between you and CHARGEPOINT with respect to its subject matter, and any modifi cation or waiver of any provision of this statement is not effective unless expressly set forth in writing by an authorized representative of CHARGEPOINT.
- Page 74 1692 Dell Ave. Campbell, CA 95008-6901 USA US toll free: +1-877-370-3802 www.chargepoint.com...