Product Support & Service; Contacting The Technical Assistance Center; Returning Instruments For Service/Repair; Product Support And Service - Biotek PowerWave Operator's Manual

Product Support & Service

Contacting the Technical Assistance Center

If your instrument(s) or software fails to function properly, if you have questions about
how to use or maintain your products, or if you need to send an instrument to BioTek
for service or repair, please contact our Technical Assistance Center (TAC).
The TAC is open from 8:30 AM to 5:30 PM (EST), Monday through Friday, excluding
standard U.S. holidays.
(800) 242-4685 or
Phone:
(802) 655-4740
Please be prepared to provide the following information:
• Your name and company information, along with a daytime phone or fax
number, and/or an e-mail address
• The product name, model, and serial number
• The onboard software part number and version (available via Gen5 by selecting
System > Reader Control > Information
Gen5 software version information (
•
For troubleshooting assistance or instruments needing repair, the specific steps
•
that produce your problem and any error codes displayed in Gen5 (see also
Chapter 6

Returning Instruments for Service/Repair

If you need to return an instrument to BioTek for service or repair, please contact the
TAC for a Return Materials Authorization (RMA) number and the shipping address.
Repackage the instrument properly (see Chapter 2), write the RMA number on the
shipping box, and ship to BioTek.
PowerWave Operator's Manual
Fax:
)
Product Support & Service |
(802) 654-0638
E-Mail:
Web:
)
Help > About Gen5
23
tac@biotek.com
www.biotek.com
)