Dell UC150 User Manual page 19

No microphone
audio from
headset – Using
voice/recording
application on a
computer
Microphone audio
not clear from
headset
Cannot pause
Windows Media
Player while on
an incoming/
outgoing call
Microphone
does not work
using voice/
recording
application
Person on
the other end
cannot hear you
clearly
Music from
Windows Media
Player does not
stop when you
take a call
• Make sure that the headset is
connected to the computer and is
powered up.
• Make sure that the microphone on
the headset is not muted.
• Make sure that the headset is
correctly set up in Windows audio
settings as shown in the link Audio
settings for Windows.
• Make sure that the microphone
volume is set to the appropriate
level in the softphone audio
settings.
• Make sure that the microphone
volume is set to the appropriate
level in the Windows audio
settings.
• Make sure that the microphone
is close enough to the mouth -
approximately 2 cm/less than 1
inch.
• Make sure that the person on the
other end has set the speaker
(receive) volume on computer /
desk phone and headset to the
appropriate level.
• Make sure that the Jabra PC
Suite is installed on the computer.
Download the latest release of
Jabra PC Suite and follow the
installation guide at the following
link
www.jabra.com/direct.
• Open the application Jabra
Device Service and select the
Preferences tab.
• Make sure that Pause Windows
Media Player when a call is
initiated is selected.
Troubleshooting 19
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