If You Need Service Or Assistance
We suggest you follow
1, Before calling
problems often result from little things you
can llnd and fix yourself without tools of any kind.
Is unit plugged into a live circuit with proper voltage?
Is switch turned on?
Control set correctly?
Has a household fuse blown or a circuit breaker
Has the local power failed?
Unit blows fuses or trips circuit
Are time-delay fuses being used?
Is an extension cord being used? (Do not use an
cord to run your air conditioner.)
Are you waiting three minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool or heat
Is filter clean?
Are coils clean (both evaporator
. Is there excessive
moisture or heat (open vessel
cooking, showers, etc.)?
Try setting fan to higher speed.
Try setting Thermostat
Control to a cooler setting.
Is the outside temperature
When your room air conditioner
you will hear sounds such as:
- Droplets of water hitting the condenser,
"pinging" or "clicking" sound. Water droplets help to
cool the condenser.
- Air movement from the fan, especially
on high fan
- Clicks from the thermostat cycle.
Sounds also may be caused by house construction-
such as vibration of the unit due to wall construction
or unsteady window mounting area.
2. If jou need assistance'...
Call Whirlpool Consumer Assistance
number. Dial free from anywhere
in the U.S.:
and talk with one of our trained consultants.
consultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in your
If you prefer, write to:
Mr. William Clark
Benton Harbor, Ml 49022
Please include a daytime phone number in your
3. If you need service'...
Whirlpool has a nationwide
network of authorized
WhirlpoolSM service cort?anies.
Whirlpool service technlclans
are tramed to fulfill the product
warranty and provide after-
warranty service, anywhere
in the United States. TO
locate the authorized Whirlpool service company in your
area, call our Consumer Assistance
number (see Step 2) or look in your telephone directory
Yellow Pages under:
AUTHORIZED WHIRLPOOL SERVICE
XYZ SERVICE CO
4. If you need FSPa replacement
FSP is a registered trademark of Whirlpool Corporation
for quality parts. Look for this symbol of quality whenever
you need a replacement
part for your Whirlpool
parts will fit right and work
right, because they are made to the same exacting
used to build every new Whirlpool
To located FSP replacement
parts in your area, refer
to Step 3 above or call the Whirlpool Consumer
Center number in Step 2.
5. If you are not satisfied
with how the
Contact the Major Appliance Consumer Action Panel
(MACAP). MACAP is a group of independent
consumer experts that voices consumer views at the
highest levels of the major appliance industry.
Contact MACAP only when the dealer, authorized
servicer or Whirlpool have failed to resolve your
Major appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
When requesting assistance,
please provide: model
number, serial number, date of purchase, and a
of the problem. This information
is needed to better respond to your request.