Part 6: Troubleshooting - epiphan Pearl-2 User Manual

Pearl-2 User Guide

PART 6: Troubleshooting

Use the follow tables for help if you are experiencing problems or unexpected behavior from your Pearl-2.
Table 78 Troubleshooting
Problem
4K features not working
Not sure if the connected video inputs
are being captured.
No sound is coming from an audio
source.
Captured SDI audio contains audible
"clicking" sound or other audio
distortions upon playback.
Timestamps between Pearl-2 and an
RTSP source are not synchronized.
PART 6: Troubleshooting
Action(s) to Resolve
The most likely problem is that the 4K Feature add-on is not
activated. You can lean more about activating this feature here:
4K
Check each source's input from the source preview in the
Admin panel.
OR
Check the touchscreen interface to view confidence monitoring
for each channel. See Touchscreen
OR
Check the Dashboard interface in Epiphan Live. See
video and audio sources.
Verify that you are using the correct audio input by following
the steps in Configure encoding
OR
Check the audio meter from the Dashboard view in Epiphan
Live. See Monitoring video and audio
OR
Check the touchscreen interface for audio monitoring or use
the 3.5 mm audio jack on the front of Pearl-2 to verify audio.
See Touchscreen overview.
Ensure audio sample rate is set to 48 kHz. Lower sample rates
(i.e. 32 kHz and 44 kHz) can sometimes cause audio distortion.
Reconnect your RTSP source to reset desynchronized
timestamps. Verify that you are using a local NTP server on
your Pearl-2 as a time synchronization server for your RTSP
overview.
Monitoring
.
sources.
437