Troubleshooting; Calling Black Box; Shipping And Packaging - Black Box 525068 User Manual

11.1 Calling Black Box

If you determine that your Elite Series Data Cabinet is malfunctioning, do not attempt to alter or repair the
unit. It contains no user-serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.

11.2 Shipping and Packaging

If you need to transport or ship your Elite Series Data Cabinet:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the cabinet for repair, make sure you include everything that came in the original
package. Before you ship, contact Black Box to get a Return Authorization (RA) number.

11. Troubleshooting

CHAPTER 11: Troubleshooting
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