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Swann pro-series hd Instruction Manual

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Security Made Smarter
PRO SERIES HD
Professional HD
Security System
INSTRUCTION MANUAL

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  Summary of Contents for Swann pro-series hd

  • Page 1 Security Made Smarter PRO SERIES HD Professional HD Security System INSTRUCTION MANUAL...
  • Page 2: Important Information ������������������������������������������������������������������������������������������ 2 Recording Configuration

    Important Information FCC Verification FCC Regulation (for USA): Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are de- authority, no person shall use, either directly or indirectly, a device operated signed to provide reasonable protection against harmful interference in a pursuant to the provisions of this Part for the purpose of overhearing or re-...
  • Page 3: Password Recovery

    Your DVR’s MAC address can be used to reset your DVR’s password. To access the MAC ad- dress, you need to download and install SwannView Plus. Go to (support.swann.com) and enter “SwannView Plus” in the search field. Download the version relevant to your computer then double-click to install.
  • Page 4: Table Of Contents

    Contents Recording Configuration  Important Information  ������������������������������������������������������������������������������������������ 2 �����������������������������������������������������������������������������������30 Password Recovery  ����������������������������������������������������������������������������������������������� 3 Record: Schedule  ������������������������������������������������������������������������������������������������� 31 Live View  ���������������������������������������������������������������������������������������������������������������� Record: Advanced  ������������������������������������������������������������������������������������������������ 32 Live View Mode  ������������������������������������������������������������������������������������������������������ 7 Record: Holiday  ���������������������������������������������������������������������������������������������������� 33 Live View Icons & Controls  ����������������������������������������������������������������������������������� 8 Manual: Record  ���������������������������������������������������������������������������������������������������� 34 Menu ...
  • Page 5 Contents Configuration: Network - NAT  ��������������������������������������������������������������������������� 55 Configuration: Network - More Settings  ���������������������������������������������������������� 56 Configuration: Live View - General �������������������������������������������������������������������� 57 Configuration: Live View - View  ������������������������������������������������������������������������� 58 Configuration: Exceptions  ���������������������������������������������������������������������������������� 59 Configuration: User  ��������������������������������������������������������������������������������������������� 60 System Maintenance  ������������������������������������������������������������������������������������������61 System Maintenance: System Info  �������������������������������������������������������������������� 62 System Maintenance: Log Information ...
  • Page 6: Live View

    Live View 12-09-2016 Fri 09:30:15 12-09-2016 Fri 09:30:15 Live View is the default display mode for your DVR. Each camera connected will Camera 01 Camera 02 be displayed on-screen. You can check 12-09-2016 Fri 09:30:15 12-09-2016 Fri 09:30:15 the status or operation of your DVR and cameras using the icons and Menu Bar on the Live View screen.
  • Page 7: Live View Mode

    Live View Mode Live View mode is the default display for your DVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your DVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed. Date &...
  • Page 8: Live View Icons & Controls

    Live View Icons & Controls Menu Bar Click this to access the PTZ controls. Click this to access the Menu. Click this to change the display contrast level to one of the pre-sets available. Click this to display a full-screen video channel. Click this to disable the internal buzzer when events or Click this to select from one of the multi-screen viewing errors occur.
  • Page 9: Menu

    Menu The Menu is where you control the var- ious actions and options that are avail- able on your DVR. You can also access previously recorded video for playback and to export to a storage device such as a USB flash drive. To maintain system in- tegrity, a firmware upgrade can be per- formed when available and access to the Shutdown menu to restart or safely turn...
  • Page 10: Menu Layout

    Menu Layout To access the Menu, right-click the mouse then select “Menu”. Hover the mouse cur- sor over each button to display a description. To exit the Menu click “Exit” or right-click the To shutdown or reboot your DVR, or mouse.
  • Page 11: Camera Configuration ���������������������������������������������������������������������������������������11 Playback: Event

    Camera Configuration The camera configuration options are 12-09-2016 Fri 09:30:15 available in the “Record” and “Cam- era” menus that are accessible from the Camera 02 Menu. You can change the resolution and bitrate as well as image settings for brightness, contrast and saturation. Your DVR has several controls for Mo- tion, Video Tampering, Video Loss, Video 12-09-2016 Fri 09:30:15...
  • Page 12: Record: Parameters - Record

    Record: Parameters - Record · Don’t forget to click “Apply” The Parameters func- tion allows you to change to save settings. the resolution and bi- · Use the “Copy” function to trate for each camera apply all settings to the other connected.
  • Page 13 Record: Parameters - Record · Don’t forget to click “Apply” to save settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Back” button to go back to the Menu. Max. Average Bitrate (Kbps): Record Audio: With H.264+ enabled, you can change the max- Click the checkbox to record audio when selecting “Video &...
  • Page 14: Record: Parameters - Substream

    Record: Parameters - Substream The Substream menu · Don’t forget to click “Apply” gives you control on how to save settings. live video is streamed · Use the “Copy” function to to your mobile device apply all settings to the other or computer using the cameras.
  • Page 15: Camera: Osd

    Camera: OSD · Don’t forget to click “Apply” to save settings. · Use the “Copy” function to 12-09-2016 Fri 09:30:15 apply all settings to the other cameras. · Click the “Back” button to go Camera 01 back to the Menu. Camera: Select a camera that you would like to edit.
  • Page 16: Camera: Image

    Camera: Image You can adjust the vari- · Don’t forget to click “Apply” ous settings available to to save settings. help fine-tune the cam- · Use the “Copy” function to 12-09-2016 Fri 09:30:15 era’s overall image qual- apply all settings to the other ity.
  • Page 17: Camera: Motion

    Camera: Motion When motion has been · Don’t forget to click “Apply” detected by one or more to save settings. cameras, your DVR will · Use the “Copy” function to 12-09-2016 Fri 09:30:15 alert you to a potential apply all settings to the other threat at your home.
  • Page 18: Motion Detection Tips ����������������������������������������������������������������������������������������� 18 Export

    Motion Detection Tips Placement of the cameras Place cameras so they are facing areas where people have to walk through to approach your home regardless of where they are headed. A good idea is to place a camera overlooking your front door to capture an image of anyone approaching it for later reference.
  • Page 19: Camera: Privacy Mask  ���������������������������������������������������������������������������������������� 19 Export: Normal

    Camera: Privacy Mask This function can be · Don’t forget to click “Apply” used to obscure all to save settings. or part of your image · Use the “Copy” function to 12-09-2016 Fri 09:30:15 for privacy (up to four apply all settings to the other masks camera).
  • Page 20: Camera: Video Tampering

    Camera: Video Tampering Any security system can · Don’t forget to click “Apply” be vulnerable to attack to save settings. or image failure. This · Use the “Copy” function to 12-09-2016 Fri 09:30:15 function can be used in apply all settings to the other scenarios where some- cameras.
  • Page 21: Camera: Video Loss �������������������������������������������������������������������������������������������� 21 Configuration

    Camera: Video Loss If your DVR doesn’t re- · Don’t forget to click “Apply” ceive an active video to save settings. signal from one or more · Use the “Copy” function to 12-09-2016 Fri 09:30:15 cameras, this is regard- apply all settings to the other ed as a potential alarm cameras.
  • Page 22: Camera: Video Quality Diagnostics  ������������������������������������������������������������������� 22 Configuration: General - General

    Camera: Video Quality Diagnostics Video Quality Diagnos- · Don’t forget to click “Apply” tics enables your DVR to save settings. to alert you if the cam- · Use the “Copy” function to 12-09-2016 Fri 09:30:15 era has a blurred im- apply all settings to the other age, if there is abnormal cameras.
  • Page 23: Camera: Vca - Line Crossing Detection

    Camera: VCA - Line Crossing Detection (Video Content · Don’t forget to click “Apply” Analysis) provides you to save settings. with much greater con- · Click the “Back” button to go trol on how your DVR de- back to the Menu. tects motion.
  • Page 24: Drawing A Detection Line

    Drawing a Detection Line 12-09-2016 Fri 9:30:15 12-09-2016 Fri 09:30:15 Camera 03 Camera 03 You can select a different rule for each detection line, giv- ing you flexibility on how motion is detected. 1. Draw Line: The pen tool is used to draw a detection line. Click this button The higher the number, the more sensitive the detection line will be.
  • Page 25: Camera: Vca - Intrusion Detection  ������������������������������������������������������������������� 25 Configuration: Network - General

    Camera: VCA - Intrusion Detection Intrusion Detection can · Don’t forget to click “Apply” be used to define spe- to save settings. cific areas that you want · Click the “Back” button to go to monitor for motion. back to the Menu. For example, a rule can 12-09-2016 Fri 09:30:15 be defined so that your...
  • Page 26: Drawing An Intrusion Region

    Drawing an Intrusion Region 12-09-2016 Fri 9:30:15 12-09-2016 Fri 09:30:15 Camera 01 Camera 01 Up to four intrusion regions can be drawn at any size, giv- ing you flexibility on how motion is detected. 1. Draw Quadrilateral: Please note: A quadrilateral is a polygon with four sides and four It’s very important that you change the recording schedule corners (basically a square shape).
  • Page 27: Camera: Ptz

    Camera: PTZ 12-09-2016 Fri 09:30:15 Camera 02 To configure PTZ devices, consult your camera’s manual then match those settings here. Linear Scan: If you have a compatible PTZ camera connected to your DVR, use the PTZ This option has no function on this model DVR. controls to move the camera as well as the ability to zoom into an object and PTZ Parameter Settings: Click this to configure the settings for your PTZ...
  • Page 28: Creating A Preset

    Creating a Preset 12-09-2016 Fri 09:30:15 Camera 02 Use the PTZ controls to move the camera to the desired focal position. The move to the preset position assigned to that number. zoom and focus controls can also be used. You can use the speed control to Click the “X”...
  • Page 29: Creating A Patrol

    Creating a Patrol 12-09-2016 Fri 09:30:15 Camera 02 When creating multiple patrol groups (group 1 is the default), click the “Pa- Click this button to finish. trol” dialogue box and change accordingly. Up to 4 different patrol groups can Cancel: Click this button to cancel.
  • Page 30 Recording Configuration The recording configuration options are available in the “Record” menu that is accessible from the Menu. From here you can access and change the default recording schedule (presented as a 24 hour 7 days a week grid and is color cod- ed) for each camera connected as well as enabling a schedule when holidays are taken.
  • Page 31: Record: Schedule

    Record: Schedule By default, a Motion · Don’t forget to click “Apply” schedule has been en- to save settings. abled for each camera · Use the “Copy” function to connected, however you apply all settings to the other change the schedule cameras.
  • Page 32: Record: Advanced

    Record: Advanced · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. H.264+ for All the Analog Cameras: When enabled, H.264+ will be applied to all video inputs. You can change the maximum average bitrate for both Continuous and Event recording.
  • Page 33: Record: Holiday

    Record: Holiday There are times when you don’t want your DVR to record using its reg- ular schedule. Perhaps you require it to record more, or less, or at dif- ferent times. This func- tion allows you to define periods of time where your DVR will employ an alternative recording schedule.
  • Page 34: Manual: Record

    Manual: Record If you need to override the recording schedule in place, you can use this func- tion for each camera connected. The green “ON” button indicates that each camera has a recording schedule enabled. The red “OFF” button indicates that each camera has no recording schedule enabled and the yellow “ON”...
  • Page 35: Playback

    Playback 13-12-2016 Tue 10:32:13 This function gives you the ability to search and play previously recorded vid- eos that are stored on your DVR’s hard drive or if you have copied important events to a USB flash drive. You have Camera 01 the choice of selecting from a number of different playback modes such as Nor-...
  • Page 36: Playback: Normal

    Playback: Normal Select from one or more Normal mode gives camera(s) that you the ability to play 13-12-2016 Tue 10:32:13 would like to display for video from one or more playback. camera(s) on a given day. The blue segments located on the timeline (underneath the video) indicate normal...
  • Page 37 Playback: Event Select from one or more Event mode gives you camera(s) that you would the ability to search for 13-12-2016 Tue 08:18:37 like to search on. Select video footage that has a start time & date and one or more events over end time &...
  • Page 38: Playback: Tag

    Playback: Tag Select from one or more mode isolates camera(s) that you would events based on the 13-12-2016 Tue 07:30:28 like to search on. Input Tag information that the name for the Tag has been applied to (be careful as it is case particular video.
  • Page 39: Playback: Smart

    Playback: Smart Select from one or more Smart mode allows you camera(s) that to define a specific area 13-12-2016 Tue 10:46:31 would like to display for of the video which then playback. makes it easier to find what you are searching for.
  • Page 40: Smart Mode

    Smart Mode 13-12-2016 Tue 10:46:31 13-12-2016 Tue 10:46:31 Camera 02 Camera 02 There are four detection types available – Draw Line, Draw Quadrilateral, Draw Rectangle (Motion Detection) and Full Screen (Motion Detection). Click 13-12-2016 Tue 10:44:38 “Clear All” to remove the current defined area. Select the desired detection type then create the area that you want to define for Smart mode.
  • Page 41: Playback: Sub-Periods

    Playback: Sub-periods Select a camera that Sub-periods allows you you would like to display to play multiple motion 13-12-2016 Tue 06:42:01 13-12-2016 Tue 10:25:31 for playback (only one events simultaneously camera can selected in from a single channel. Sub-periods mode). playback screens can be enabled.
  • Page 42: Playback: External File

    Playback: External File 16-12-2016 Fri 06:18:25 Camera 01 To play videos that you have saved to a USB storage device (you can use the Click this to stop playing the video. Export function - see page 43 for more information), click “External File” in Click this to pause or play the video.
  • Page 43 Export The Export function gives you the ability to save important events to a USB flash drive. As the Overwrite option is enabled by default, it’s important to copy these important events before they are over- written. You can play these video files ei- ther on your DVR or your computer.
  • Page 44 Export: Normal 13-12-2016 Tue 06:53:10 Camera 01 Video files fitting your search criteria will be displayed. A thumbnail is visible displaying the video’s first frame. Analog: Click this to select all cameras or select one or more cameras to Click the checkbox to select files that you want to export. search on.
  • Page 45: Export: Event

    Export: Event 13-12-2016 Tue 06:36:48 Camera 01 Video files fitting your search criteria will be displayed. A thumbnail is visible displaying the video’s first frame. Major Type: Select either “Motion” or “VCA” for the event type. Select a file then use the play controls to play a video. Start Time: Select your start date &...
  • Page 46 Configuration The options available give you complete control on how your DVR is configured and how it operates. Some of the options such as Resolution, Time Zone, Email, Daylight Saving and password creation are configured during the Setup Wizard. For experienced network users, your DVR provides options that can be con- figured to suit your particular require- ments.
  • Page 47 Configuration: General - General · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. Language: Enable Wizard: Select a language you would like the system menus and alerts to Your DVR will automatically run the Setup Wizard when it is be displayed in.
  • Page 48: Configuration: General - Dst Settings

    Configuration: General - DST Settings · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. The DST (Daylight Saving Time) function allows you to select the amount of time that Daylight Saving has increased by in your time zone. Enable DST: Click the checkbox to enable.
  • Page 49: Configuration: General - More Settings

    Configuration: General - More Settings · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. Device Name: The name that your DVR considers to be its own and what it will use to register an IP address with your router.
  • Page 50 Configuration: Network - General As SwannLink Peer-to- · Don’t forget to click “Apply” Peer technology is uti- to save settings. lised to communicate · Click the “Back” button to go with your network and back to the Menu. mobile device, config- uration of the network settings is not required.
  • Page 51: Configuration: Network - Pppoe

    Configuration: Network - PPPOE · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. PPPOE is an advanced protocol that allows your DVR to be directly connected to the internet via a DSL modem. This is an option for advanced users only. Username: Enter the username for your DSL account provider.
  • Page 52: Configuration: Network - Ddns

    Configuration: Network - DDNS Prior to developing our · Don’t forget to click “Apply” SwannLink Peer-to- to save settings. Peer technology, our · Click the “Back” button to go SwannDNS service was back to the Menu. used to connect to your DVR remotely.
  • Page 53: Configuration: Network - Ntp

    Configuration: Network - NTP The NTP (Network Time · Don’t forget to click “Apply” Protocol) function al- to save settings. lows your DVR to auto- · Click the “Back” button to go matically sync its clock back to the Menu. with a time server.
  • Page 54: Configuration: Network - Email

    Configuration: Network - Email The following email pro- · Don’t forget to click “Apply” viders are recommend- to save settings. ed - Gmail (gmail.com), · Click the “Back” button to go and Outlook (outlook. back to the Menu. com). Select your pre- ferred provider then on your computer, go to the relevant website to cre-...
  • Page 55: Configuration: Network - Nat

    Configuration: Network - NAT · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. In most circumstances there is no need to change the settings here. The fol- mobile service provider is blocking access, we recommend to change this to lowing is for advanced users only.
  • Page 56: Configuration: Network - More Settings

    Configuration: Network - More Settings · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. The Alarm Host IP, Alarm Host Port and Multicast IP functions are not com- patible with this DVR. Any changes to the Server Port, HTTP Port and RTSP Port on the previous tab will be reflected here.
  • Page 57: Configuration: Live View - General

    Configuration: Live View - General · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. Video Output Interface: Full Screen Monitoring Dwell Time: This option cannot be changed. The time in seconds to display a full screen image when an event has occurred.
  • Page 58: Configuration: Live View - View

    Configuration: Live View - View · Don’t forget to click “Apply” to save settings. · Click the “Back” button to go back to the Menu. This function allows you to change the display order of each camera connect- bers displayed will change depending on which Live View mode you have se- ed in Live View mode.
  • Page 59: Configuration: Exceptions

    Configuration: Exceptions Whenever there is an · Don’t forget to click “Apply” event or if your DVR dis- to save settings. plays abnormal or unu- · Click the “Back” button to go sual behaviour, you can back to the Menu. be alerted to in multiple ways such as receiving an email, receiving an...
  • Page 60: Configuration: User

    Configuration: User We recommend enabling password protection as your login has access to all aspects of your DVR’s operation. Click “Edit” to change the password. Input your old password, enable “Change Password” and then input your new password. Click “OK” to save. If you have multiple user accounts that you have created, click “Delete”...
  • Page 61: System Maintenance

    System Maintenance System Maintenance gives you an over- view of the various settings and options that have been selected for your DVR to function. Each action that your DVR per- forms as well as events detected are logged, which you can search, view and export.
  • Page 62: System Maintenance: System Info

    In most circumstances, the information here and in the subsequent tabs will not be needed for general use of your DVR, however one of our Swann Tech- nical Support staff may ask you to access this if you call for assistance.
  • Page 63: System Maintenance: Log Information

    System Maintenance: Log Information All actions performed by your DVR as well as events detected are logged. These log files can be searched, viewed and copied to a USB flash drive for safe keep- ing. · Click the “Back” button to go back to the Menu. Select the search conditions to refine your search including the start &...
  • Page 64: System Maintenance: Import/Export

    System Maintenance: Import/Export This function gives you the option to import or export your current con- figuration settings. This comes in handy as it will save you time configur- ing your DVR after per- forming a factory reset. Exporting your configuration settings Insert your USB flash drive to the USB port.
  • Page 65: System Maintenance: Upgrade

    System Maintenance: Upgrade When new firmware is released, you can use this function to install the up- grade. Insert your USB flash drive to the USB port. Click the “Refresh” button if your flash drive is not detected. Select the location of the file then click “Upgrade”. Your DVR will restart when finished.
  • Page 66: System Maintenance: Default

    System Maintenance: Default This function allows you to factory reset your DVR in case of error. There are two options available: Restore Defaults: This option will reset all settings that have been changed. Factory Defaults: This option will perform a factory reset. All settings will go back to their default settings and information such as password and email settings will be removed.
  • Page 67: System Maintenance: Net Detect

    In most circumstances, the information here and in the subsequent tabs will not be needed for general use of your DVR, however one of our Swann Tech- nical Support staff may ask you to access this if you call for assistance.
  • Page 68: System Maintenance: Hdd Detect

    In most circumstances, the information here and in the subsequent tabs will not be needed for general use of your DVR, however one of our Swann Tech- nical Support staff may ask you to access this if you call for assistance.
  • Page 69: Hdd: General

    HDD: General This function allows you to initialize the hard drive inside your DVR. Initializing will erase any data that is on there. You also have the option of adding a NAS (network attached storage) device that your DVR can use to record to.
  • Page 70: Hdd: Advanced

    HDD: Advanced This function allows you · Don’t forget to click “Apply” to configure a quota on to save settings. the hard drive for each · Use the “Copy” function to camera connected. You apply all settings to the other can allocate more hard cameras.
  • Page 71: Manual: Video Quality Diagnostics

    Manual: Video Quality Diagnostics Diagnose: If you have Video Quality Diagnostics enabled on one or more cam- eras, click this button to display the diagnostic result and diagnostic time for each camera selected. · Click the “Back” button to go back to the Menu. Click for contents...
  • Page 72: Glossary

    Glossary Bandwidth: 3D-Noise Filter: Is an enhanced form of digital noise reduction. The advance- In computer networks, bandwidth is used as a synonym for data ment in technology enables noise to be filtered even more effectively from transfer rate, the amount of data that can be carried from one point to an- the image, even in low light conditions.
  • Page 73 Glossary H.264+: DDNS (Dynamic DNS): Is a service that converts IP addresses into host names Mass video data requires increased storage capacity. To resolve this (a host name is a lot easier than trying to remember an IP address). It also issue, video compression technologies are used to reduce the data while supports dynamic IP addresses, such as those assigned by a DHCP server.
  • Page 74 Glossary Motion Detection: Post-record: Is the main method used by your DVR or NVR to detect Instructs your DVR or NVR to record for a set period of time motion and is an essential part of your security system. It does this by com- after an event has occurred.
  • Page 75 Glossary SMTP Port: Is the port number used by a SMTP server to listen for email Time Zone: Is a region that observes a uniform standard time for legal, com- send requests. This is specified by your email provider. mercial, and social purposes. SMTP Server: This is the address of the server used for SMTP.
  • Page 76: Warranty Information

    Any unit which proves defective during the stated period will be repaired with- out charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centres.
  • Page 77: Helpdesk & Technical Support

    Tell us what you think! We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. You can give us your feedback by clicking here to complete a short survey. Security Made Smarter M4900VER2E090217 | © Swann 2017...