Internet Access - ZyXEL Communications NBG6617 User Manual

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
don't know the IP address of my NBG6617.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
3
Start Guide.
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
4
enabled.
Make sure your computer is in the same subnet as the NBG6617. (If you know that there are
5
routers between your computer and the NBG6617, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See
• If there is no DHCP server on your network, make sure your computer's IP address is in the
same subnet as the NBG6617. See
Reset the device to its factory defaults, and try to access the NBG6617 with the default IP address.
6
See Section 1.5 on page
If the problem continues, contact the network administrator or vendor, or try one of the advanced
7
suggestions.
Advanced Suggestions
• Try to access the NBG6617 using another service, such as Telnet. If you can access the
NBG6617, check the remote management settings and firewall rules to find out why the
NBG6617 does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the NBG6617.
Make sure you have entered the password correctly. The default password is 1234. This field is
1
case-sensitive, so make sure [Caps Lock] is not on.
This can happen when you fail to log out properly from your last session. Try logging in again after
2
5 minutes.
Disconnect and re-connect the power adaptor or cord to the NBG6617.
3
If this does not work, you have to reset the device to its factory defaults. See
4
153.

16.4 Internet Access

I cannot access the Internet.
Chapter 16 Troubleshooting
Section 12.4 on page 100.
Section 12.4 on page
11.
NBG6617 User's Guide
151
100.
Section 16.5 on page
I