Ericsson OPI-II User Manual
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Ericsson OPI-II User Manual

Operator console for md110
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OPI-II
Operator Console for MD110

User Guide

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  • Page 1: User Guide

    OPI-II Operator Console for MD110 User Guide...
  • Page 2 Welcome Welcome to the User Guide for the OPI-II Operator Console in the MD110 system. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.

  • Page 3: Table Of Contents

    Key Description ........68 Index ............71 EN/LZT 102 2254 RD © Ericsson Enterprise AB 2001 All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.

  • Page 4: Introduction

    “The console” for the display numbers. A quick reference guide is delivered together with this manual. The guide covers which keys to press for common operating actions and a list of call processing, special function and service key functions. OPI-II...

  • Page 5: The Console

    The Console The Console The OPI-II operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling.
  • Page 6 The Console Description OPI-II...
  • Page 7 See section “Key description” for a description of the keys. Call processing keys Service keys Special function keys Sound level control Press to talk Note: The console diagram is also printed on the fold- out cover at the end of the guide. OPI-II...

  • Page 8: Connection Of Accessories

    - When quick disconnect cable for handset is used, the coiled end of the cable should be connected to the console. Display unit left side Display unit right side LINE KEYBOARD HANDSET/HEADSET FOOT PEDAL TAPE REC. BRAILLE Tone ringer level control OPI-II...

  • Page 9: Preparing The Console

    Press to alternate between continuous and one tone signal Note: The tone ringer level can be altered by the control at the left side of the display unit, see section “The console”. Calls waiting more than a predetermined time are always signalled with a continuous, acoustic signal. OPI-II...

  • Page 10: Adjusting The Tone Ringer Character

    (To return to manual answering press the key again.) The display shows that calls will be automatically answered. Note: If the console is programmed for automatic answer, you do not need to press the answer/extend key in order to answer calls. OPI-II...

  • Page 11: Manual Or Automatic Extending

    (To return to manual extending press the key again.) The display shows that calls will be automatically extended. Note: If the console is programmed for automatic extending, you do not need to press the answer/extend key in order to extend calls. OPI-II...

  • Page 12: Incoming Calls

    Incoming call from a public network Incoming call from a private network Incoming call from a tie line Press to answer the call You are connected to the calling party. The display shows this information if the call is from a private network. OPI-II...

  • Page 13: Rerouted Calls

    There are four reasons a call is recalled to the console, the reason appears on the displays: Dialled extension is busy. Resource congestion is encountered. Dialled extension is blocked. Dialled number is vacant or an incomplete number. Correct if possible, and inform the caller OPI-II...

  • Page 14: An Extension Or Operator Calls The Console

    To reconnect the extension to the external line: Press The console is cleared. To connect the console to the external call: Ask the extension to replace the handset When the extension replaces the handset you are automatically connected to the caller. OPI-II...

  • Page 15: Emergency Calls

    When a caller is diverted to your console. The console rings. If the diverted call is from an external line If the diverted call is from an extension Press to answer the call You are connected to the calling party. OPI-II...
  • Page 16 Press to answer the call You are connected to the calling party. Give the information to the caller Press to clear the call Note: The activated absence information can be bypassed, see section “Extending - Bypassing”. OPI-II...

  • Page 17: Extending

    The call is extended and the console is cleared. Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared. OPI-II...

  • Page 18: Announce Call

    Note: If the called extension is in a private network, there is no need to press this key, the call is made automatically. The console rings the extension. The called party answers. Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 19: Busy Extension

    If the caller wants to be connected to another extension: Press Dial the extension number Proceed to extend the call as normal. If the busy extension has a previous call camped on: You can put the call on hold, see section “Service facilities - On hold”. OPI-II...

  • Page 20: Barred Extension

    Press The console rings the extension. When the extension answers you can pass on the message. Press Inform the calling external party of the reply. To terminate the calls: Press The calls are disconnected and the console is cleared. OPI-II...

  • Page 21: Vacant Number

    Contact your system administrator regarding your available absence codes. Give the information to the caller Press The calls are disconnected and the console is cleared. Note: The activated absence information can be bypassed, see section “Bypassing”. OPI-II...

  • Page 22: Diverted Extension

    Dial the extension number The display shows that the call is being redirected to an external line. Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 23: Personal Number

    Note: If the answering position number is the same as the dialled number, the number is shown both as the dialled number and the answering number. Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 24: Operators And Groups

    To extend a call to a group number: Dial the group number The console shows both the dialled group number and the number of the answering extension in the group. Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 25: Paging Unit

    If the called extension is busy you can camp on announcing: Press to activate the paging facility Press to activate call announcing Press to camp on the call The call is camped on via the paging unit and the console is cleared. OPI-II...

  • Page 26: Message Paging

    This could be a call to another office exchange within the private network or to the public network. Dial the code to get a line (for the line you wish to access) and the external number Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 27: Absence Information

    Absence information When you have called an extension and receive absence information. Press The extension is called once again but this time there is no absence information. Press If the diverted extension accepts the call: Press to extend the call OPI-II...

  • Page 28: Service Facilities

    You have speech connection with the party that was put on hold. Note: To retrieve the last call put on hold, the console must be in idle state. The display shows that the party is an extension. The display shows that the party is an external line. OPI-II...
  • Page 29 Press to retrieve the call on hold You have speech connection with the party that was put on hold. OPI-II...
  • Page 30 Dial the extension number Press to call the extension When the called party answers, announce the call Press Speech connection with the caller and extension (Three-party connection). Press to extend the call The call is extended and the console is cleared. OPI-II...
  • Page 31 Speech connection with the party that was put on hold. Press to call the extension When the called party answers, announce the call Press Speech connection with the caller and the extension. Press to extend the call The call is extended and the console is cleared. OPI-II...
  • Page 32 Inform the caller about the situation, proceed as normal extending. If the extension answers: A warning tone is heard. You have speech connection with both parties. Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 33: Call Metering

    Ask the called party to hold the line Press and announce the call You are reconnected to the extension. Press to talk to both parties Press to extend the call The call is extended and the console is cleared. OPI-II...
  • Page 34 Press Dial the external number Inform the called party that you have a caller for them Press to talk to both parties Announce the call Press to extend the call The call is extended and the console is cleared. OPI-II...

  • Page 35: Extend Dial Tone

    The number is displayed, divided into three parts each with 8 digits. Press the call metering key to view each part, when you press it for the fourth time, the number of metered pulses and the symbol is shown. OPI-II...

  • Page 36: Serial Calls

    Press to answer and ask which extension he/she requires next Dial the next number and extend When the last conversation is completed: Press to connect to the caller Press to cancel the serial call function Press The call is disconnected and the console is cleared. OPI-II...

  • Page 37: Recalls Diverted To Another Console

    Press during the call The display shows that you have entered DTMF mode. Dial requested digits Press to end DTMF mode Press to terminate The console is cleared and the call is disconnected. OPI-II...

  • Page 38: Intrusion And Forced Release

    You are connected to the urgent caller. Inform the caller that you will extend the call as soon as the extension is free Press to camp on the call The caller is camped on to the extension and the console is cleared. OPI-II...

  • Page 39: Call Splitting

    Press to speak to the left party only Speech connection with the left party. The display shows this information. Press to speak to the right party only Speech connection with the right party. The display shows this information. OPI-II...

  • Page 40: Assistance

    Extend the dial tone so they can make the call themselves. Note: 1 and 2 cannot be used for a cordless or IP extension, or an ISDN teminal as manual ringing is not applicable towards these types of extensions. OPI-II...
  • Page 41 Dial the extension number Press The console rings the extension. Announce the call when the extension answers Press You have speech connection with both sides. Press to extend the call The call is extended and the console is cleared. OPI-II...
  • Page 42 Ask the caller to hold Dial the route access code for an external line Dial tone. Press to extend the line The line is extended to the extension allowing the caller to make the external call, the console is cleared. OPI-II...

  • Page 43: Conference Calls

    The number of conference members is displayed. Repeat the procedure to add more conference members To disconnect from an established conference. Press The console is cleared. Note: When the maximum number of participants is reached, you are automatically disconnected from the conference. OPI-II...

  • Page 44: Internal Group Hunting

    To leave the group: * 2 1 * Dial and dial the extension number Press * 2 * Note: U.K., press To re-enter the group: # 2 1 * Dial and dial the extension number Press # 2 * Note: U.K., press OPI-II...
  • Page 45 To erase a specific number: # 5 1 * Dial Dial the extension number and press ( 0 - 9 ) # Dial selected digit and press To erase all numbers: # 5 1 * Dial Dial the extension number and press OPI-II...

  • Page 46: Authorisation Code

    * 7 6 * Dial Dial the extension number and press To unlock an extension: # 7 6 * Dial Dial the extension number and press Dial the individual authorisation code and press Contact your system administrator regarding the authorisation code. OPI-II...
  • Page 47 # 2 * Note: U.K., press Diversion when the extension does not answer Activate: * 2 1 1 * Dial Dial the extension number and press Cancel: # 2 1 1 * Dial Dial the extension number and press OPI-II...

  • Page 48: Internal Follow-Me

    * 2 1 * Dial Dial the extension number and press * 2 * Note: U.K., press Dial the new number and press Cancel: # 2 1 * Dial Dial the extension number and press # 2 * Note: U.K., press OPI-II...

  • Page 49: Follow-Me To Paging Unit

    Follow-me to paging unit You can assist an extension to divert calls to a paging unit. Activate: * 2 1 8 * Dial Dial the extension number and press Cancel: # 2 1 8 * Dial Dial the extension number and press OPI-II...
  • Page 50 Dial the extension number and press ( 0 - 9 ) # Dial reason code and press Contact your system administrator regarding the valid reason codes. Cancel: # 2 3 0 * Dial Dial the extension number and press OPI-II...

  • Page 51: Data Traffic

    The call is extended and the console is cleared. If the data extension is in test or local mode: The display shows that it is not possible to make a connection. If you cannot make a connection: Press to clear the console OPI-II...
  • Page 52 Dial the search profile digit Note: If a search profile digit is not entered, the default list is activated. Press Personal number is activated. Cancel: # 1 0 * Dial Dial the extension number and press Personal number is deactivated. OPI-II...

  • Page 53: Free Seating

    Diversion when the extension does not answer • Do not disturb • Flexible night service • Follow-me (internal, external) • Manual message waiting • Absence information (Message diversion) # 0 0 1 * Dial Dial the extension number and press General cancellation. OPI-II...

  • Page 54: Outgoing Calls

    Press to answer Dial the external number If urgent and all external lines are busy you can select a specific external line and use the force release function, see section “Via a specific external line”. OPI-II...

  • Page 55: Via A Specific External Line

    Press to intrude Inform the parties on the line about the situation. Press Press to force release The call is disconnected and the console is cleared. Start dialling again, use either ‘Via any line’ or ‘Via a specific line’. OPI-II...

  • Page 56: To An Extension In The Private Network

    If all lines are busy this symbol is shown on the display. To an extension in the private network Dial the extension number Press to terminate the conversation The call is disconnected and the console is cleared. If all lines are busy this symbol is shown on the display. OPI-II...

  • Page 57: To An Extension In Your Own Exchange

    If the called extension is diverted: The display shows the divertee position and the diverted extension number. You can bypass the diversion, see section “Extending - Bypassing”. If the called extension has external follow-me: The display shows external line data and the dialled number. OPI-II...

  • Page 58: To Another Operator

    Press to clear the console Note: You must clear the console and inform maintenance personnel so an investigation can be launched. To another operator Dial the individual operator number Press to terminate the conversation The call is disconnected and the console is cleared. OPI-II...

  • Page 59: To Paging Unit

    Just before the predetermined speech time is ended, a warning tone will be heard. Note: The voice channel can be a one way or both way connection. You can also send a digit message code, see section “Extending - Paging unit”. OPI-II...

  • Page 60: Abbreviated Dialling

    ** 0 Note: Sweden and Finland, press Abbreviated dialling Common abbreviated number These numbers are the same for all users and are programmed centrally from the maintenance terminal. Dial the common abbreviated number and proceed as a normal dialled call OPI-II...

  • Page 61: Individual Abbreviated Number

    Dial the complete number and press To erase a specific number: # 5 1 * Dial ( 0 - 9 ) # Dial selected digit and press ( 1- 9) # Note: Finland, press To erase all numbers: # 5 1 # Dial OPI-II...

  • Page 62: Other Useful Facilities

    Any extension can answer the calls by lifting the handset and dialling a predetermined answer code. • Flexible night service You can assist in assigning an external line to an extension for use temporarily. OPI-II...
  • Page 63 Note: If night service is not cancelled by you manually and if it has lasted at least one hour, the flexible night service will be cancelled automatically one hour after the exchange has been switched back to day service. OPI-II...
  • Page 64 The alarm indication with steady light remains until maintenance staff have eliminated the fault and erased the alarm from the maintenance terminal. When this symbol lights on the display the maintenance staff are working in the exchange room. OPI-II...

  • Page 65: Emergency Switching

    Note: The incoming route must have a category for MCT. The feature is supported by the interworking public exchange. To invoke the malicious call tracing service, after an external incoming call is answered: * 3 9 # Dial OPI-II...

  • Page 66: Busy Verification

    The following information should be included in the report: • Location • Route number, line module numbers and external line number • Person reporting the trouble • Date and time reported • Person correcting the problem • Date and time corrected • Fault reported • Fault found OPI-II...

  • Page 67: Display Unit Symbols

    Call rerouted to operator on direct indialling or due to programmed diversion to operator. Steady indicates an internal call. Flashing indicates an internal emergency call. Steady indicates time is displayed or privacy mode activated by the privacy key. Flashing indicates a call with message diversion activated. Paging. OPI-II...
  • Page 68 Steady indicates speech connection with lefthand party. Flashing indicates console´s lefthand side enters DTMF mode. Steady indicates speech connection with righthand party. Flashing indicates console´s righthand side enters DTMF mode. Indicates speech connection with both lefthand and righthand parties. OPI-II...
  • Page 69 Flashing indicates the exchange is switched to emergency state. Steady indicates on which line a call was put on hold (3 links exists). Flashing indicates that the call is put on hold longer than a predetermined time. Call on hold is being monitored. OPI-II...

  • Page 70: Key Description

    Use this to adjust the sound level in your receiver/headset. Clock key Press to obtain the time of day. Paging key Press to activate the paging function. Serial call key Press to mark the external line for a serial call. Press again to release the external line. OPI-II...
  • Page 71 Press if you must answer other calls while called party is delayed in answering. Press again to regain speech connection. Answer/extend key Used for: • Answering incoming calls. • Call extending and start automatic ring signal. • Putting an external line or extension on hold. OPI-II...
  • Page 72 Press to display the unanswered extended call. Press to talk key Located on handset. Used in two ways: • Press and hold: Speech connection with connected party(ies). • Release: Disconnect from connected party(ies). Tone ringer level control Left side FOOT PEDAL TAPE REC. BRAILLE OPI-II...

  • Page 73: Index

    Fault location 64 Description 4 Follow-me to paging unit 47 Dialling during a connected call 35 Free seating 51 Display unit symbols 65 General cancellation 51 Diversion 45 Hold 26 Diverted calls 13 How this manual works 2 Diverted extension 20 OPI-II...
  • Page 74 Serial calls 34 Manual or automatic extending 9 Service facilities 26 Message paging 24 Short number 58 NIght service 60 The console 3 On hold 26 Unlock an extension 44 On/Off duty 7 Vacant number 19 Other useful facilities 60 OPI-II...
  • Page 75 The Console OPI-II...

  • Page 76: Quick Reference Guide

    Quick Reference Guide OPI-II Operator Console for MD110 Display unit symbols Connection field Serial call. Call admittance field Blocked extension, Number of queuing calls. intrusion forbidden or extending forbidden. Call to individual operator or not answered on time. Metered call.

  • Page 77: Ericsson Enterprise Ab

    Quick Reference Guide - OPI-II Assistance Outgoing calls * 2 1 * Diversion direct: Ext. No. External call: Code to get a line External No. U.K. press instead of to activate and cancel # 2 1 * Cancel Ext. No.
  • Page 78 This requires a true understanding of how businesses and professionals interact— Ericsson is the leading provider in the new an understanding that goes far beyond telecoms world, with communications meeting just the technological solutions that combine telecom and requirements.

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