Remote Control; Confirming The Key Presses Are Received; System; Backup And Restore Configuration - Cisco TelePresence C20 Troubleshooting Manual

Remote control

The systems that do not have a Touch panel are controlled with a remote control. The remote control's
ir codes are picked up by the ir sensor in the camera. The codecs do have ir sensors, but these are
set to Off if a camera is detected (control signal).
if you are having problems with the remote control, check the following.
• replace the batteries.
• Check the short range/long range -switch inside the battery compartment. if the remote only
works when held within a few centimeters or an inch of the camera, it is set to short range.
• Check that there is no Touch panel paired to the system. if a Touch is paired, the remote control
will be disabled. You can check if there is a Touch paired by going to
if you see the information below, the system is paired with a Touch panel.
• Check that the camera is detected by the system.
• Check the Configuration -> Cameras
• Check Configuration -> System Unit
Figure 16 - Touch Panel Pairing Information

Confirming the key presses are received

You can confirm that key presses are being received by the codec in the system by using the command
line interface. login as admin using SSH and enter the command: xfeedback register /event
result:
xfeedback register /event
** end
When a key is pressed you will now see an event generated in the SSH session output. The actual
key presses are masked by "*" for privacy, but this output will confirm that input is received from the
remote control.
OK
*e KeyDown Key: "*"
** end
*e KeyRelease Key: "*"
** end
*e KeyDown Key: "*"
** end
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Configuration -> Peripherals.
and check that the IRSensor is set to On.
and check that the IRSensor is set to Auto.

System

Backup and restore configuration

Backup configuration

To take a backup of the system configuration go to
Take backup.
Figure 17 - Taking a Backup of System Configuration
You will now be asked where to save the configuration file. it is named configuration.tsh by default, but
it can be renamed. This file is a text file.
You can press the Preview backup... button if you want to see the configuration that will be backed up
when you press Take backup.

Restore configuration

if you are having a problem with the system and choose to factory reset it, restoring a previously taken
backup may re-introduce the problem. it may be worth reconfiguring the system by using the backup
configuration.
To restore a backup go to Maintenance -> Backup and Restore
backup file taken previously (default name – configuration.tsh). Select this file and press
Figure 18 - Browse for Backup File
Figure 19 - Restore Configuration
NOTE Currently the web snapshot setting will not be restored for security reasons.
19
Troubleshooting Guide TC6.0
Maintenance -> Backup and Restore and press on
and press Browse... and locate the
Restore.
Copyright © 2013 Cisco Systems, Inc. All rights reserved.